Customer Reviews for U-Haul of Placentia

Rating:

5.0

Thank you so much

Rating:

3.0

Although the truck worked like it should it was beat up a bit so take alot of pictures of the scuffs

Rating:

5.0

Very fast, friendly and helpful group of employees.

Rating:

1.0

No sense of urgency at all. They lost my ubox and I've had to bend over backwards to try and find it. Absolutely garbage customer service.

Rating:

5.0

Trailer and pick up was fine. I used the app. I used the app for drop off too and was following the directions when some employee came out yelling “sir, sir, don’t do that” as I already had the trailer unhooked and the gooseneck in my hands, lowering it to the ground. Then he rudely says “didn’t you hear me?” I told him I was following the directions on the app to which he replied “that’s only for when we aren’t here. I woukd have just had you back it up.” It was a 5x9 open trailer, I could have moved it myself. Also guess I misunderstood what 24/7 means on the signage and the app. Anyway, a gal came out to help him move the trailer and was much more friendly. That guy can KMA.

Rating:

5.0

Very pleased with the service. Highly recommend.

Rating:

2.0

The truck “reserved” was not available so the “upgraded” the truck to a 26 foot truck. They assured me it had the same gas mileage, but in the end, it could not maneuver as well because it was so big.

Rating:

5.0

Got Help from Andrew. Even though U-Hauls online system was shut down at the time he had Great Service and Made the Process extremely Quick and Easy. If you go in, Ask for Andrew.💯

Rating:

5.0

When I returned the truck I forgot my keys and the representative called me right away to let me know that she had my keys . Great service thank you all.

Rating:

5.0

Nothing at all. Just keep up the great customer service and value.

Rating:

1.0

I had a 7:00 AM truck reservation at your location, and per U-Haul policy, there is a one-hour grace period for pickup. However, at 7:20 AM I received a call from one of your store representatives who scolded me for being late and threatened to cancel my reservation if I didn’t arrive immediately. When I arrived shortly after, the store was completely empty except for the same clerk and the general manager. The clerk continued to be rude and condescending in person, even as his manager stood nearby and overheard the interaction without intervening. This experience was completely unprofessional and unnecessarily hostile. I expect better treatment as a paying customer and would appreciate if this incident is addressed appropriately with the staff involved.

Rating:

5.0

It seems the driveway was cleaned of nails and screws and dirt. Nice to see. All good overall.

Rating:

5.0

Great staff and equipment too!

Rating:

3.0

Have employees that are knowledgeable on the equipment.

Rating:

5.0

My issue is not with the location but with your customer service, I made my reservation the week before to pick-up the trailer near my home in Cypress, I received a call the night before stating Cypress did not have a trailer, I would have to drive further to pick-up in Placentia not ideal but I made the drive, the reservation was also to drop in Parker AZ and again late Friday I received a call stating I could not drop the trailer in Parker customer service was asking me to drive 49mi to Lake Havasu to drop it, to go 1hr each way to drop the trailer. I refused and insisted on taking the trailer back near my home, they asked me to take it to Westminster which I did but this whole thing was wrong every step of the way.

Rating:

5.0

We drop off after hours, it was fast and easy.

Rating:

1.0

My van was not clean and also making a lot of noise when I return. I make sure that I put more than half tank gas and they still charge me for additional gas.

Rating:

5.0

Fabulous. Highly recommended.

Rating:

5.0

Good service this time

Rating:

1.0

Never doing business here again!

Rating:

1.0

Poor customer service and poor business practices across the board in uhaul

Rating:

1.0

Thing were great until they decided to rip me off on a fuel charge. I literally drove the truck just 5 miles. Total nonsense and clear tactic to steal money. Soured the entire transaction.

Rating:

1.0

I was unfairly charged for a half tank of gas even though the truck was only at about a quarter tank when I got it. I also noticed an error in the mileage they recorded. I showed the staff a picture I took of the fuel gauge and mileage when I dropped the vehicle off, but they refused to accept it and were quite rude about the situation. This was the worst possible experience

Rating:

5.0

My cubes are in storage, not yet delivered, condition is unknown, but assumed fine

Rating:

5.0

All Good.

Rating:

1.0

I made a reservation via the texting number for a ubox of mine to be on a trailer. The person I was texting said they’d call the night before to see what time I’d be showing up. They never did. The reservation was made for midnight, so I figured they’d just have it ready to go regardless. I showed up and said I had a reservation. The girl working the desk rolled her eyes, said that she didn’t have it ready because she hoped someone else was coming in and they’d take care of it. She smugly said that ‘it’d take a good minute, because they were buried.’ I waited 45 minutes for my box to be ready on a trailer. That is completely unacceptable. I already had to drive 30 minutes to a location I never wanted my boxes to be brought to. Originally my boxes were in Midway City, and now to get a box and return it is already over an hour. She was completely unapologetic, zero regard that she was wasting my Sunday that I had slated for moving. This is not the first time this location has blown off a reservation. A few months ago I had done the same thing, made a reservation a few days before, brought help with me, only to wait 30-45 minutes for my boxes to be brought down. This place needs to get it together. I was 100% impressed with uhaul before ever going to this location and now I’m hesitant ever using them again

Rating:

5.0

I need my final receipt, please

Rating:

5.0

Rented a 6x12 enclosed trailer for a round trip to Mammoth Lakes, CA. The trailer handled well on the drive. Would utilize U-Haul again.

Rating:

5.0

Quick easy and efficient. Zero complaints

Rating:

5.0

Very easy experience as usual. They were able to store the box closer to us as well.

Rating:

5.0

Quick and easy!

Rating:

1.0

Friendlier staff and cleaner trucks

Rating:

1.0

So my initial price for a truck and trailer was $89 and because their computer system was down and they ended up charging me $168 and then they charge me again an additional $28 for I don’t know what that is pretty crazy

Rating:

5.0

Shout out to Camryn Robinson for being attentive, professional, sharp, kind, thoughtful, thorough, and customer service at hand!! Your performance is much appreciated. We need more Camryn’s in this world🙂 Thank you👍🏻

Rating:

5.0

P very professional staff truck was extra clean loved the experience

Rating:

5.0

Nothing you guys are awesome. Customer service on the front desk are awesome really helpful.

Rating:

5.0

They just need to make sure that all the paperwork for the box truck is compliant to California and license plates are up-to-date. I was pulled over by Brea Police Department because of that reason.

Rating:

5.0

Ubox customer here. The staff here is so very helpful. Going above and beyond to make me feel taken care of as a customer. I’m very impressed with experience this far. The young brunette woman that seems to be running the show was so helpful and fair there (didn’t catch her name)… she deserves praise for her leadership skills, there wasn’t a question she was asked that she didn’t immediately resolve with them. I really felt strong customer service skills within each dept.

Rating:

5.0

can't think of anything. Counter service was fast, friendly, and efficient. Equipment lot service was the same.

Rating:

5.0

It was nice because the location was close to where I live and where i was going and a gas station on the corner

Rating:

1.0

Reserved a 15ft uhaul 10 days before pick-up, only to find out they had me down for a 20ft uhaul with no follow up as to why. Also, had to pay more to rent the 20ft uhaul, which was absolutely appalling, Uhaul needs to rectify this issue. Been renting from Uhaul for almost 10 years, and unfortunately I won’t be renting anymore.

Rating:

3.0

Fill up the truck before pickup. the brakes squeezed 95% of the time. it was clean. The staff where i rented it was very polite and professional.

Rating:

5.0

Does not apply to the Oregon (Rental Drop Off) experience.

Rating:

5.0

My experience was nothing but perfect. The "girls" that helped me were very capable and cordial. I would definitely recommend this service. Oriana Nastrini

Rating:

5.0

Very good service

Rating:

5.0

All good at this location.

Rating:

5.0

Maybe more furniture pads

Rating:

4.0

Very fast and secure experience

Rating:

5.0

Very nice staff

Rating:

5.0

Pick up and delivery is very quick and efficient. Very streamlined simple process.

Rating:

5.0

Very neat and clean facility. You can tell employees enjoy working at this location and provides excellent service

Rating:

1.0

Trailer was so dirty, it had trash, bones and dirt I paid for a dozen of pads and the guy didn't give it to me

Rating:

5.0

Help the customer find their truck out in the parking lot. We were wandering around for 15 minutes before someone guided us to the correct truck.

Rating:

5.0

The staff was very friendly and explained everything in detail mileage and so on, and there’s no surprises at the end when I drop my U-Haul back off

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

I had a wonderful experience with this move! Thanks to everyone for making this experience so smooth!

Rating:

1.0

Not sure what happened. Went into pick up the equipment, they would not give it to me even though it was sitting 10 feet from me. They charged me for it. Not sure why it said come back the next day at 12 o’clock. I came back the next day. I showed him that it was already charged and they said that doesn’t matter they had to charge me again so I ended up paying double for the trailer. They would not do anything about it would not recommend this U-Haul.

Rating:

1.0

Just wanted to drop this little tidbit of information I rented a trailer. The first time went smooth. Guy did a great job. The second time I went back to get the trailer. They said the trailer wasn’t there and it was sitting right in front of me they wouldn’t give it to me, but they charged me for it. They said I could pick it up tomorrow. I picked it up tomorrow then they charged me for it again. Disappointing would not recommend this U-Haul.

Rating:

5.0

Very easy and quick service.

Rating:

1.0

Terrible experience! I booked online for a mobile pick up at 7:00M. I also called after I booked online and spoke to a person who verified that I booked correctly and the truck was already ready for me for the next day. When I arrived at 7:20 and followed the instructions sent to me it stated that I had to wait until the store opened at nine. I called customer service who wanted me to go to a new location, when an employee showed up early for work. He ended up helping us before his shift started. I appreciate his help, however, the truck that he gave us had no gas so now we were already very behind schedule and had to stop for gas. I don’t know who runs a truck expecting it to be on low fuel! This was a terrible experience and I will let everyone I know know about this.

Rating:

5.0

Staff Kearin and Ashley did an excellent job. Thank you.

Rating:

3.0

Initially I got a furniture dolly with only 3 wheels.

Rating:

5.0

Wow what amazing detailed service. Everything was perfect.

Rating:

1.0

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.