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Edward A.Customer Reviews for U-Haul of Placentia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very impressed with the service and quality of the van we rented.
CAROLYN S.I waited a LONG time to "check in" and pay for this rental. There were not enough people working the counter and those that were were REALLY slow. Also, despite the fact I had set everything up in advance, I had to provide much of the same information again. What's the point of online check-in if I have to check-in all over again after standing around waiting for 30 minutes? The trailer was filthy. It was so grimy I couldn't even see metal because of all the dirt. I offered to wash it off, it was so obviously filthy, but was told doing so wouldn't earn me any "bonus points" with U-haul. So, my experience was SLOW, DIRTY, & THANKLESS. The trailer performed fine, although it was pretty beat-up too.
Brian S.Amazing 👠service
JAMES C.Rock stars!
BRIAN C.There was only one person working the counter when I came to pickup my rental and I had to wait 10+ minutes to pick up my trailer
charles P.My experience was great. No improvement needed.
ALLEN S.Always a good experience with this team
LEONARD B.I would have given a higher score but my reservation was originally booked for the Orange location which was much close to my house. because another customer didn't return their rental on time, my reservation was transferred to Placentia. It wasn't too far, but it was at the limit of where I would have driven to pick it up. The staff and support in Placentia was excellent. My issue is with U-Haul not having in place a process to move the alternate vehicle to the original delivery site so the next customer is not impacted.
Fletcher D.Great experience from reserving the truck, contacting the 800 number when realizing the move was taking longer than originally estimated, to returning the vehicle after completion of the move. The employees were friendly and professional. Will definitely use this location for future rentals.
DANIEL W.Better customer service. I was quoted for an out of state round trip move and wasn't given the amount of miles needed. I had to haggle and felt like I was begging the rep for accurate miles needed. (More than 275 miles needed) The whole process took almost 2 hours!! This isn't good especially after driving 4 hours to this location and having a big day of moving ahead. Let alone the rep making us feel like we were trying get over on Uhaul. The miles he gave was for 1 way only. Wasted time and terrible customer service.
DANA NOHEALANI G B.The person that helped me out was super friendly and was able to perfectly guide me as I backed my truck up to the trailer I had rented. Super friendly and helpful. I'm going back to this location within a week to rent again. Thank you for the excellent service!
AHMAD R.Customers should be able to expect a full tank of gas when they rent a vehicle. They then can return the vehicle with a full tank of gas. That was not the case. When I asked about this at time of return, I was told " U-Haul doesnt do that." I understand why you don't do that (because a customer will end up filling up more gas upon returning the vehicle then the amount they left with), but that's just bad customer service. Shame on you guys.
Stephen B.Everything was excellent and went smoothly. Great job to the staff even with being busy. Way to hold it down, Diana went above and beyond
ANGEL G.Horrible Customer service. I have rented moving vans, and trucks for years from other locations but never have I been asked that I need to do it with a Credit card. They would not let me get a van. Will never return here.
DANIEL R.Staff was all very nice, quick and efficient. They should also be commended for their very professional demeanor while dealing with a completely rude and belligerent man that refused to wear a mask inside.
Chad S.Steering wheel felt a bit loose
Fernando R.Placentia office was very nice and helpful. They provided the truck we needed on a timely manner after a few hours of delay that we encountered at office in Pico River rosemead/beverly. (would not recommend Pico Rivera Location.
Manuel B.Very friendly and professional
KENNETH W.The app drop off doesn't work.
RICHARD S.Needed a truck for an hour and was quoted $37 + mileage. We went to the same place we usually do and it seemed to be more. Normally paid $40 and this time it was $70 plus. A little confused.....
Jose B.Everything went smoothly and as Planned. In and out without any problems.
DAVID F.The woman that helped me was outstanding, she was fast, knowledgeable, and friendly. She is a great example of how to do the job right. Art H.
ARTHUR H.I have no comment I've been using this company for a little while and everything is perfect.
Juan I.More parking
MARIUS M.You gave me a mileage limit and if I went over that limit you were going to charge my $.40 a mile. I did not use 300 of the miles you allotted me. i would think you would reimburse me $.40 a mile of the unused mile.
Kenneth S.When I booked my rental, I booked a different location. I was unaware that u-haul changes pick-up locations on you. I arrived at where I attempted to rent and was told they didn't have a truck for me. I had to go home to read the e-mail again because my original pick up location couldn't find where my rental was switched to. When I got to the new location, there was a huge line because we were told that the u-haul system was down. When I was finally given a truck, it had less than 1/8th of a tank in it. I had figured for 30 or so miles on my rental. When I was on the freeway on the way back, I noticed that the tank was below empty and the fuel warning light was on. I had to immediately stop and put fuel in the vehicle. I explained this to the person that I delivered the vehicle back to and even though I returned it with more than 1/4 of a tank, I wasn't given any further discount. Because of the trouble, a simple job that should have lasted me 2 hours, lasted me twice that. This was overall a poor experience!
GREGORY M.The staff was very friendly, and very accommodating. I would highly recommend this location to everyone I know that is moving
ALEJANDRO H.Always a pleasure doing business with the Placentia facility
Duane M.Organized and efficient, this U-Haul is handy and well-stocked. They have enough employees so you don't have to wait around.
JEANETTE F.The truck had mud splashed up on the sides. Other than that, the truck was acceptable and worked great for our need
keven B.Great group of people. Very professional!!
DEANNA D.Customer service at location is great. Easy pick up and easy return process.
Luis C.Just make sure the email is corrected at the time it is noticed to be incorrect by the customer.
Katherine R.I appreciate this place. They save me. I can't explain trough the text. But one thing I should say I really appreciate it..
CHONGHYUN L.Bottom of trailer had engine oil and grease. Need to lay plywood on floor so we would not track on cement.
Timothy M.We didn't drop off truck here. Sanchez Towing did. They were Professional with their service with us.
NICKY M.My original rental was a pick up @ postal max in placentia ÇA. When I arrived for pickup, I was not able to access the lock. I followed instructions exactly as given. I called customer service & they tried to trouble shoot but to no avail, I was not able to get the keys. I was over an hour & a half late due to this. The CS rep found another location & truck, the secondary location was very efficient & got us on the road, but by then we were 2 hours late & behind schedule. I was told that I would get a refund, but I believe I was charged twice 😟.
constance L.nothing in my opinion..all your team is effeciant..freindly..professional..and make it for a great for my business truck rental experience. I just wish I could get my rentals with a full tank of gas. trying to refuel to the exact amount is hard and I feel I am always giving you guys more gas than I used
jason K.Everything is great
LAMIS K.very efficient way to pick up and return the truck by using mobile phone. save a lot of time.
Kehbin K.The staff was so nice and the manager Michael went above and beyond, he runs a top notch location and I will highly recommend this location to all.
YVONNE G.Good service!!
JUAN V.Great UHaul Team Helpful Friendly Can't ask for Better
KELLY D.Person I dealt with seemed put off.
Jon G.Great customer service from the staff! Thanks ðŸ™ðŸ¾
Raymond N.Front desk was very pleasant. Quick and to the point. Had me driving out in no time.
AleJandro T.The young lady helping me was nice and courteous
AZALIA F.Inside was with little debris and also on storage box
MIGUEL S.Very good..
NED H.My usual place is on 626 anaheim Blvd in anaheim, all was rented this office set an reservation at the Placentia office I thank both office job well done guys!
JANIE B.Check In was a breeze thanks to that locations help. Thank you
David M.Cargo van was smelling really bad, I was told the cargo van had a full tank of gas, turned to be not the case it was not full tank, I returned the van around 3pm Sunday the service advisor was not in a good mood and did not talk professionally to me. I do request refunding 1/2 of the rental cost.
ALLA H.Nothing else. The service was great as it could be for what I needed.
JONATHAN C.The return couldn't have been smoother. I didn't even have to get out of the truck and everything was unhooked and processed. Excellent cust service.
GAYLE B.Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.
Robert D. | Overall ExperienceExcellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.
Kevin D. | Overall Experience