Customer Reviews for U-Haul of Pompano Beach

3842 reviews

801 S Andrews Ave   Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

(954) 782-0474

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 782-0474

801 S Andrews Ave
Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Trailer landing gear was in horrible condition, IT took me 20 min to fight with the piston that pushes the trailer on and off the hitch due to it being frozen.

Eliav E. 
Rating:
1.0

you guys charge me extra... why? i don't understand our mileage was actually less then my estimate. You guys are a scam

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

jeph V. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Trisha A. 
Rating:
3.0

We reserved online for a certain size truck date and time as you can see below., When we got there y husband ws told we have no truck for you and reserving doesn't matter because its the end and first of the month. I was speechless by then we were running late for our pickup and we had to take what they had on hand. we were then charged $73 and wasn't offered any discount for their mishap. Very disappointed. So is this true no reservation is needed now ? 954-210-0074 Makeshia Corprew Reservation #: 25911982 Pick Up Location: U-Haul of Pompano Beach 801 S Andrews Ave Pompano Beach, FL 33069 Date & Time: Saturday, May 1, 2021 at 11:30 AM Drop Off Location: U-Haul of Pompano Beach 801 S Andrews Ave Pompano Beach, FL 33069 Date & Time: Saturday, May 1, 2021 at 3:30 PM Rental Period: 4 hours Equipment: 10' Truck

DONTAE C. 
Rating:
4.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Great customer service.

jance M. 
Rating:
5.0

in my case everything turned out great, excellent service

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

I reserved the trailer online upload all my information but when I get there I still always have to show my license and go through the process which I don't understand but returning the trailer I was late I forget his name but the gentleman didn't charge me for being late and it was really easy overall though it's an excellent experience

Christopher S. 
Rating:
5.0

Great experience

MILTON B. 
Rating:
3.0

Customer did not leave a comment.

Latorya H. 
Rating:
1.0

Wouldn't recommend Uhaul EVER to ANYONE except to say that Uhaul and this branch in particular is the worst. Cust Serv is non existent and Kimberly is no help. This branch charged my card 5 times within 2 days...

Timothy T. 
Rating:
5.0

Robert was very helpful getting my rental transferred to this site.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Cesar D. 
Rating:
4.0

Truck box was dirty

Yunier B. 
Rating:
5.0

A fast and caring experience provided by employee. Thank you

VICTOR G. 
Rating:
5.0

Everything from the agent at pick-up to the truck and owner personally receiving the truck at return was excellent, very courteous and accommodating, for sure this has become my Uhaul rental branch of choice. They are all good professionals but must important good people willing to service, my respects to all.

ENRIQUE C. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

N/A

EDNER N. 
Rating:
5.0

Very nice location. More organized than most and the staff was helpful.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie B. 
Rating:
5.0

Customer did not leave a comment.

FRANTZ F. 
Rating:
5.0

The customer service is always top notch, and the equipment I use works well and does what I need!

TIFFANY B. 
Rating:
4.0

Air in tires was low. Location did not answer phone when called.

James N. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

At least clean windshield and side mirrors

john A. 
Rating:
5.0

Customer did not leave a comment.

PHAMINA A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
5.0

POMPANO BEACH U-HAUL ROCKS.. THX ROBERT.....

BLAKE BONDED Roo B. 
Rating:
5.0

Customer did not leave a comment.

ALMA R. 
Rating:
5.0

Great service

Jhonnatan D. 
Rating:
5.0

Outstanding service from great staff. Great equipment in perfect condition. Thank you!

Chis E. 
Rating:
5.0

The customer service was great. Given a little extra time which was needed for a local move.

Craig N. 
Rating:
5.0

Customer service is excellent, friendly and courteous.

EDNER N. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO Q. 
Rating:
5.0

Great

JOSE Z. 
Rating:
5.0

The staff is always polite and fast customer service.

DUNCAN V. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDELLIOTT R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Raenesha O. 
Rating:
5.0

Very professional and clean van rental. Darryl provided pleasant customer service..

KATOYA J. 
Rating:
5.0

More help at couo

GREGORY L. 
Rating:
5.0

I really like renting trucks and vans from this location. The staff and very attentive

Paulo C. 
Rating:
4.0

When I returned the car the employee a black guy asked me if I could it the pads I rent it..that was little rude and out of place. He thinks I worked for him maybe?

Mary Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

keep up the good work

GARY J. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Your crew is great! Be sure to take care of them every now and then. Thank you, Steve Damiano

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Angie K. 
Rating:
3.0

Customer did not leave a comment.

MARY L. 
Rating:
3.0

Answer customer service calls

Lance H. 
Rating:
5.0

Everyone is attentive and professional.

PAULO C. 
Rating:
5.0

Customer did not leave a comment.

RODRICK M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

JORDAN P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Everything was great

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

lastacy M. 
Rating:
4.0

Customer did not leave a comment.

RODRICK M. 
Rating:
4.0

The van I rented was a very nice ,clean, and comfortable ride.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Great people

Michael S. 
Rating:
5.0

Excellent customer service. Your rep was quick, friendly and couldn't have done more for me. The trailer I rented was in perfect condition and did the job I needed

Chis E. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

I needed a trailer bigger than my Toyota Tacoma 5' truck bed, as well as a ramp since the items being transported were both large and heavy/awkward to handle. I've used this U-Haul location through the years with each visit being more than courteous, adequate, helpful and professional. My latest visit was even more positive since I requested a very desirable trailer, and arrangements were made so I could pick up the trailer at this, my preferred and more local location. Everything worked out perfectly but took much longer to load/transfer/offload the items than anticipated. I contacted the location to request an extra day; again, arrangements were made to fit my convenience. Nice. Both the pick up and return went quickly, efficiently and was a very pleasant experience.

JOHN G. 
Rating:
2.0

Got charged almost an extra $30 despite filling the tank... thanks for the blatant robbery !

Zachary C. 
Rating:
5.0

Thanks 🤩

CHALISENA M. 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

Good costumer service

REGINALDO A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALDREI M. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The truck was as good as it could have been given its 112,000+ miles on it. The staff were friendly and very efficient.

Thomas S. 
Rating:
3.0

Do not change pick up location and time. Because of that delay which it was about 2 hrs I lost pick up time for my furnutires and I lost the the appointment for the moving. In the end, I lost the day and I had to pay in full for nothing.

RODERIC N. 
Rating:
4.0

Whoever hooked up my trailer in Miami should be reprimanded to clean trailers before hookup.

GLENN M. 
Rating:
1.0

People who work there hate customers, period. I showed up, and said, "Hello, I'm here for my reservation", the older man gave me one look, turned his back to me and kept talking to the younger one on the desk playing with his phone. This went on for about 30 seconds, then the young one put his phone down, looking frustrated and started to work on my reservation. He did not even bother offering me the coverages, I had to ask for it, and failed to understand the difference between damage waiver and liability. Upon return, same thing. I thought, I was treated that way, because I'm a minority, but another customer showed up for rental, and same thing. The older man did not even bother to acknowledge the presence of the customer infront of him. Why stay in retail customer service, if you hate people so much?? I'm definitely not returning there, again, and told everyone I knew, not to go there.

PYE S. 
Rating:
5.0

This place is great. I go out of my way to rent here because the people are efficient.

RONALD B. 
Rating:
5.0

Nice polite and friendly!

Cllaude T. 
Rating:
5.0

Staff was friendly and helpful. Large inventory. Looking forward to seeing the renovations.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Thanks guys

Michael S. 
Rating:
5.0

Nothing to improve everything went smooth like last time. Keep up the good work.

Jherson S. 
Rating:
5.0

Customer did not leave a comment.

Marlon M. 
Rating:
4.0

Lights on trailer stopped working half the trip and no it was not because of the truck.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

rene R. 
Rating:
4.0

Customer did not leave a comment.

Pedro U. 
Rating:
5.0

Team is very helpfull!

Luis M. 
Rating:
5.0

Give KIMBERLY FROM POMPANO "The Best Office" after the renovation! She Rocks!!!

KAREN T. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Kim is great

ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

Katy G. 
Rating:
5.0

I was pleased with everything. Tim

timothy j.  |  Overall Experience 
No reviews have been submitted for this location.

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