Customer Reviews for U-Haul of Rt 9 Brookline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rt 9 Brookline

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ABRAHAM D.
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Customer did not leave a comment.

RUSSELLHARRISON G.
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Thank you

Bob S.
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Excellent service, very fair price.

Ruben C.
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Customer did not leave a comment.

Giuseppe V.
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Brian M.
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This location is doing a great job. Keep smiling!

Peter S.
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Jamie was great! Eager to help, and readily answered all my questions.

AUDI A.
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Keep excellent job.

Bradley H.
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TIANYOU L.
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Joseph F.
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Good Location.

Jennifer C.
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Toby O.
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It is always frustrating how out of touch the call center or website is with the inventory, time zone, or personnel of my local UHaul. If I'm trying to coordinate last minute pick up times with the store and I try to call them back at the number they provided, my call is shuttled to corporate and they don't know what's going on. Moreover, in all the years I've rented from the Brookline Uhual and reserved a furniture dolly in my online order they have never ever had one - ever. So the item must be deleted from my bill. NBD, but if I knew I couldn't rent it due to inventory I would at least be able to make other plans ahead of time instead of hurting my back to move with no dolly so things can be more convenient for UHaul Inc.

KIMMEKA P.
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Emily at this location was AMAZING!!! However, I wanted to let someone know that before my rental I called the Lowell, Ma location (near my new residence) to ask if it would be okay to return the van there. I was told yes, but I was given the wrong information unfortunately. This mishap caused problems with my move date as I had to utilize more mileage than I anticipated, and was a big inconvenience. Thankfully Emily was able to assist me and she went above and beyond to accommodate my needs. Thank You!

JUAN R.
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PATIENCE G.
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Paul B.
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Eric N.
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The staff at pickup and dropoff were friendly and helpful, and the whole transaction was efficient and seamless. Thank you.

SHERIDAN R.
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Charge 0.50/mi instead of 1.09 . $1/mi is kind of crazy since it doesn't even include gas. Clerk was very nice though.

Bin W.
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i find it ridiculous that i reserved a furniture dolly and they gave me a utility dolly instead since they were out of stock. what's the point of making the reservation for the equipment if you can't supply it? but suspiciously they could sell me furniture dolly. what kind of bait and switch is this?

Athanasia V.
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I dropped my 4x8 off at thie location. She said she will email me a receipt but she did not.

PRISCILLA M.
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Joanne R.
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Randall K.
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The truck is old, which in itself isn't bad, but the headlights made it almost impossible to see the road when it was snowing out, combined with subpar windshield wipers, and well it wasn't fun driving an hour in the snow. The vehicle itself was dirty, a nice vacuum and checking to see what items the last customer left behind isn't a bad idea. However, the person working who checked the vehicle out to me was extremely pleasant and I watched her expertly and professionally deal with a "karen" of a customer ahead of me.

carolyn L.
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HOWARD K.
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I reserved my truck weeks in advance. I ordered two dozen furniture pads for rental. When I arrived first thing in the morning to pick up the truck they had zero, instead forcing me to purchase furniture pads. I also had ordered two furniture dolly and the store had only one. What is the point of ordering weeks in advance and specifying your needs just to have the store clerk tell you they don't have what you need to do your move the right way? Poor performance uhaul.

AMY H.
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The guy who works at Brookline is amazing! Great customer service!

Tao Y.
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PAMELA W.
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MUHAMMAD Z.
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I was given a van with broken side mirror. The van was very old and there were many new vans parked but the agent refused to change the van. He said all other vans are already rented. This was weired that I was there already and he refused to gave me the clean van. The agent was rude and highly non cooperative.

Tiffany C.
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JANET G.
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Robert K.
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The agent was very friendly and accomodating.

Jamie C.
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Brian O.
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Zachary G.
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Cassia W.
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Reserved on comm ave, which was preferred. This has happened twice. If you accept a reservation you should drive the truck to the preferred location. Also you double booked my van. I was lucky I got there first.

Lucius C.
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The web site is buggy and keeps putting in types of boxes that I don't need (it has a real love of wardrobe boxes in particular) and tried to remove from the order, so I have to keep getting the agents to fix this. Also, make sure the mirrors are properly adjustable on all of the vehicles. I rented here 2 times shortly before Thanksgiving 2020, and the first 10' truck had mirrors properly adjustable (the agent actually did this), but the second 10' truck had mirrors only adjustable vertically, not horizontally.

Laura D.
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I was supposed to get 36 furniture pads, but there were only 2 pads available. If I had been told in advance, I could have tried to find replacements, but instead I had to go without. He also told me I could have those 2 pads, and then when I got back to my home, I realized they were not in the truck.

WILLIAM R.
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All OK. Staff were great ! No complaints.

Susan F.
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James Hintz was a pleasure to work with. I had made the reservation on the same day, and was very pleasantly surprised to find out that I could get a 15 foot truck and the total cost was less than $100. I was able to help a friend move when all her friends bailed on her. James was very nice to deal with and despite being the only worker in the office with a long line of people waiting to be helped, he maintained his cool and was very pleasant to everyone. Overall a very nice experience. Thank you James and Uhaul!

Jungyeon K.
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DARWIN Q.
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Ivan D.
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Electric vehicles?

Luis A.
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CRAIG O.
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Eury and his colleagues were very attentive, professional and helpful for my needs. Excellent facilities and equipment. Highly pleased.

Brian M.
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Christopher S.
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I was charged for a missing dolly, even though I was never given a dolly. The staff member who showed me to my truck was disorganized and impatient in explaining the process to me, and nearly assigned me to the wrong truck. I would not recommend this service to a friend.

TEDDIESUE K.
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By far, MY BEST experience with a uhaul location. The 2 twins working are super friendly, professional and caring. The guy i dropped truck back to gave me restaurant recommendations and was amazing. Kudos to this location, well done.

kathleen M.
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The two young men uncharge of this store were fast, friendly and efficient. They were very helpful in answering questions and clearly know the uhaul policies and procedures well. It was a pleasure to rent from the Brookline Uhaul store.

Faith M.
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Good customer service by young men.

Kayla R.
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Jiancong H.
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joe A.
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very efficient

Ana T.
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Derek T.
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The brothers who helped me out were top notch reps! Excellent customer service!

Janiece S.
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Karen P.
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The twins were wonderful. They went beyond there job tittle to make sure I was all set with my rental. I appreciate them both. Will definitely visit this location again. So much better experience than the location in Boston.

Robert L.
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Really nice people! Super helpful. They did forget to put the blankets I ordered in the truck. Not a big deal though.

Kenneth B.
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Eric P.
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Jodie D.
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The man who checked in our reservation was great.

John L.
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Brian M.
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Cab doors on this truck had to be slammed very hard to shut properly or rattle well driving because they're loose.

Emil F.
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Ryan P.
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I was ripped off. Told I was involved in damages that did not occur. Then, after calling the main line 3 times with no response from the manager, I was then coerced into leaving based on the fact that I would be sent pictures of the truck before/after it was damaged. I was never contacted. Not one response from anywhere after 4 attempts for an explanation.

Brendan W.
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So the location and the people working there are awesome, I have always liked getting rental things from them. This 10' truck was covered in dents and was clearly very worn, that was a letdown for sure. Overall people here are awesome, this truck wasn't great.

Richard W.
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Windshield was dirty and appeared to have not been cleaned in quite some time.

Suzette B.
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Jeffrey B.
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Kimberly P.
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amy L.
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Always a pleasant and very helpful experience and I've been going for years.

Katja W.
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Eric S.
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I have been using this U-Haul location for many years and this was the best service experience I have ever had there. Thank you!

Kit Sum L.
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Customer did not leave a comment.

MARK K.
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It was quick and Covid Safe. The equipment was waiting for me and all of the interaction with the staff was helpful and polite. I will return in the future for for any truck rentals I have coming up.

walter S.
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I drop the truck yesterday 10 o'clock tonight not today I put the gas half a tank in that job the truck OK you guys charge me for today

William O.
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Unless you live in the city, it is a bit of a drive

Nyla G.
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Jancee P.
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Attendant cleaned equipment before we took it. Thank you. Gas was low but your rep allowed a discount for that. Thank you again

Kyjarri D.
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Very good customer service uhaul worker colon was very helpful

barry Z.
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DAVID S.
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Friendly service!

Robert N T.
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Richard T.
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When I dropped the trailer off I explained the issues I experienced with the trailer coming off the ball of my hitch. The dealer told me I should have never hooked it up. The Valero Station in New Albany should have hooked it up and then uploaded pictures

Zerihun T.
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german G.
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Love

Ian C.
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Frank G.
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Not a thing They were very helpful and pleasant From time I pick it up to the time I returned it Keep doing what you are doing Great job Thank you

David B.
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Kenneth G.
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RICHARD J.
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Top notch service, could not have been better!

Judith Kay N.
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Alan L.
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Elissa W.
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Wyatt H.
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BRIAN J.
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customer service attendants were EXCELLENT! Very friendly and helpful- great experience overall. Thank you

angel M.
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I didn't like that I was charged 20 gallons of gas when I did maybe 22 miles. That charged is outrageous. Thanks

Tyrrell H.
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Matthew K.
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No reviews have been submitted for this location.

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