Customer Reviews for U-Haul of Rt 9 Brookline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rt 9 Brookline

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Karen F. on

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The employees I met with when reserving and picking up the van were great to deal with especially since I was having difficulty with the website. Having this uhaul available in such a convenient location is an asset to the town.

ATTILIO C. on

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good polite professonal interaction by staff!!!

Hilary L. on

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Both the employees I interacted with were pleasant and professional. One was Terrell and the other's name I don't know but he was nice.

Jeffrey L. on

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I am a customer already in your system. Very fast in and out, both renting and returning.

Brian M. on

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Really well run store . Great staff w/ excellent communication skills and empowered to sort out apparent issues quickly. The quality of product and service delivery are obviously important to management team.

Barbara P. on

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Customer did not leave a comment.

Hannah C. on

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I had a less than amazing experience at this location previously. This time couldn't have been better. Great service. Equipment was ready to go. I was even allowed in the store a few minutes before they opened. Really good experience. Thanks!

Aaron E. on

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The mobile check in didn’t save any time because I ended up having to go inside to check in anyways an resubmit all the same information. The truck was dirty, including mud on the floors and crumpled beer cans in the truck bed. Finally, the condition pictures they gave me looked nothing like the truck I got, so I had to spend time retaking pictures and describing the current damage before I left the lot.

Jason K. on

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Drop off location was not lit. Still found it, but real dark

Tsuyoshi H. on

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Customer did not leave a comment.

Richard O. on

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The cargo van was a surprise to me in that is was in great condition and and safety features such as; back up camera, remotely adjustable mirrors, and automatic door locks.

Kristina P. on

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Only one person was working, it was a Saturday morning at the end of the month, so it was busy and seems like there was a need for more help! I felt bad for the one employee running around doing everything alone, and he did go above and beyond to get everything figured out for each customer.

Brianna S. on

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Fast, efficient and professional

Thomas B. on

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Customer did not leave a comment.

james W. on

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Paul M. on

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Loved how the vehicle was ready and waiting after we had reserved it on the website the night before. Well done, Brookline Uhaul!

David B. on

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Customer did not leave a comment.

Nikki W. on

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Nothing.

Ya Luan H. on

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Customer did not leave a comment.

John H. on

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Lower the milage charge.

JOSEPH S. on

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Service crew was quick, responsive, polite and professional, but the site was far too crowded with trucks and trailers. I know its a crowded urban area, but it was almost impossible to even get into the lot. So many vehicles crowded into a small space.

michael B. on

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I did the online return and it took too long ... I had to enable location tracking on my phone and it took a while. It would be nice if this were sped up.

Carlos B. on

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Customer did not leave a comment.

Michele B. on

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So grateful for Dixon Louis’ help. The staff was super professional and very kind. Will definitely recommend to others in the future.

Lawrence F. on

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The service attendant was courteous and helpful

Jason G. on

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Customer did not leave a comment.

Brian M. on

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The attitude about customer service is excellent. Just need to keep it consistent.

john O. on

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The cargo van was great that's why I gave 2 stars instead of 1! However, I was under the impression that $19.99 per day advertisement was true, but it is very misleading. They charge you $1.08 per mile, and you have to refill the tank to the level you got it at. If not they over charge you what the gas prices are for your town. For me they would've charged me $1.00 over the actual price of gas. I rented a cargo van on Saturday at 3:00 pm and returned it on Sunday around 12:00 pm....a total of 21 hours. Less than 24 hours. My final bill was $111.00!! The final bill was a result of Uhaul charging $1.08 per mile, which resulted in $75 plus I accidentally filled the gas tank with a quarter of a tank over the level I got it at, which costed $36. I alerted the Uhaul staff person about over me filling of the gas tank and requested a refund at the actual gas price and surprisingly denied SMH!! So....Uhaul will falsely advertise a $19.99 per day fee on all their trucks/vans, charge you $1.08 per mile on top of the $19.00 "per day" fee, charge you $1.00 more than the actual gas price if you if you don't fill the tank to the level you got it at, but won't give you a refund at the actual gas price if you accidentally overfill the gas tank pass the the level you got it at??? That's bad business on many levels!!!

Arthur S. on

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Customer did not leave a comment.

Tsuyoshi H. on

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A chain to retain the trailer to the hitch came off during the ride. Please make sure that chains are securely attached. This was the 2nd time this happened.

Oscar G. on

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Had to change the truck because it had mechanical problems. On the paper it mentioned that it had 1/4 gas tank when it actually has 1/8 of a tank.

Julie R. on

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The bathroom could have used some attention!

Scott V. on

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Customer did not leave a comment.