Brookline staff were helpful. Have two people working at a time so there is less of a wait. Hire more phone customer service reps. My receipt was for two dollars more than what the total charges added up to, and when I called to try to find out why, the wait time was going to be 30 minutes so I hung up.
Erica M.Trailer Rental & Towing in Brookline, MA at U-Haul of Rt 9 Brookline
270 Boylston St Rte 9
Brookline,
MA
02445
(Rt 9 East next door to Audi of Brookline)
(Rt 9 East next door to Audi of Brookline)
Services at this Location:
Contact Us
270 Boylston St Rte 9Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Brookline, MA 02445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Trucks for Sale
We have the largest selection in the industry!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Overcharged me. Told me 3x they'd take the unnecessary charges off the bill and I was still billed for them. It's only $5 so whatever but it's unprofessional.
Howard K.- Rating:
- 3.0
It was a long way to go to pick it.
Victor B.- Rating:
- 5.0
Great crew and manager at Brookline location
Kirill L.- Rating:
- 4.0
More directions when retuning vehicle. I used the mobile feature for rent the truck, but there were only directions for retuning after hours. The appliance dolly I ordered was not with the truck on arrival, which took another 10 mins to speak with someone.
Matthew N.- Rating:
- 5.0
Friendly service and clean van not more I could ask for
DAVID A.- Rating:
- 5.0
Great customer service
Kirill L.- Rating:
- 5.0
Your self check-in system is frustrating - I followed the link sent to me and could not find the process - highly recommend a better user interface
SHAILAH S.- Rating:
- 5.0
Emily (?) was awesome. Great customer service
Jennifer O.- Rating:
- 5.0
Great service
CHRISTINE G.- Rating:
- 5.0
Nothing more than what they do now. Excellent, friendly and helpful. The best.
MIRIAM R.- Rating:
- 4.0
FYI I thought I had completed an online application, but somehow I had not. The Route 9 location was GREAT in helping me.
ANTOINETTE R.- Rating:
- 1.0
Poor customer service. Will not go to that particular location again.
JOSEPH A.- Rating:
- 5.0
very satisfied
DAVID B.- Rating:
- 5.0
Very friendly customer service
Charles G.- Rating:
- 2.0
Line out onto the street to return--we had to wait nearly two hours in the UHAUL to drop it off.
ANNESLEY A.- Rating:
- 5.0
Great service
Kirill L.- Rating:
- 5.0
There was a warning light indicating that the oil needed to be changed. This made me a bit nervous. But otherwise the van was clean and well-maintained.
MEGHAN B.- Rating:
- 5.0
The woman at the counter was so nice and professional. She went over all issues and questions. = 5 Star Customer Service
BRIAN C.- Rating:
- 5.0
The truck was mostly clean, but could have been cleaner (there were some food under the seats) - also there was a oil change message on the dashboard that I forgot to mention to the crew. However, the crew were courteous and professional.
FUNNYAI G.- Rating:
- 5.0
Good service no complaints
ELSIE P.- Rating:
- 5.0
Emily the sales person is Fabulous! She's friendly, helpful and nice. She's everything that needed in a customer service situation. The world is a mess. But Emily made this a very smooth and easy transaction for me. Thank you Emily.
VANESSA H.- Rating:
- 5.0
Thank you
RUSSELLHARRISON G.- Rating:
- 5.0
Excellent service, very fair price.
Bob S.- Rating:
- 5.0
This location is doing a great job. Keep smiling!
Brian M.