Customer Reviews for U-Haul of Regina

Rating:

2.0

Be diligent in basic facts taking phone pics to back up claims which we did to corobarate our findings. They helped in our case against wrong information on U haul side. In the end he admitted his claim to a number was wrong. The customer ( me ) was in the right. The end of real story.

Rating:

3.0

When I returned the truck, I spoke to the staff about how dirty the truck was. The inside windshield looked like something was sprayed on it but never wiped. If you were to run your finger over it, it was almost greasy. The manager came out with me to see and was very nice and apologetic and said he would ‘do something for me’. I received the invoice by email and there was no adjustment made. (I assumed that meant he would adjust the rental because what else would you do?) It was strange to extend that and not do anything. The check out and in were seamless and the staff were nice but the vehicle was gross

Rating:

5.0

pay the staff above normal rate.....they are worth it!!!

Rating:

1.0

I'd rather speak to the manager about the issues that I have with renting from Uhaul.

Rating:

5.0

every van's needs backup camera please

Rating:

5.0

The staff were very helpful, went out of their way to help me sort out the electrical problem with my vehicle!! Turns out it was my expensive adapter that I only used once! They were able to troubleshoot in a couple minutes then got me on my way.

Rating:

4.0

I just mentioned to the location I dropped off the truck. The heater was faulty halfway through the trip

Rating:

5.0

Not a thing

Rating:

5.0

The trailer we had booked was not available, because previous customer had not returned it. The trailer that was s substituted worked just fine at a reduced cost.

Rating:

1.0

Was given the keys to the wrong truck. And was given the wrong drop off location even though my reservation was set to the preferred drop off location.

Rating:

1.0

The location’s employees do not have a good understanding of customer service and fully explaining the process. When we were paying he told me the price, and told me to press accept on the credit card machine, which was $60 higher than the price he said out loud. I told him that and he said well that’s if you were paying with a debit card the actual number is above that. I never said that I was paying with a debit card and the number above was the PST. He argued with me for a while before taking me through the steps on the computer, which should have been done first anyway. Once we went through the steps on the computer, the price changed and then I hit accept. In addition to this, the parking lot is too small to navigate through if there are any other customers in the lot. This was a bad experience and I will not be renting from them again.

Rating:

4.0

The guys on the counter are very pleasant to deal with

Rating:

1.0

We rented the trailer for one day with the option of keeping the Trailer for one extra day due to our moving schedule. U-Haul service rep was not cooperative, nor was he receptive to our (customer) needs and concerns. Kept insisting on returning the Trailer well before the 24 hrs. We rented the trailer at 13:30 on October 31st; the rep called us next morning and insisted we return the trailer by 08:30 in the morning. The excuse given to us was that the Trailer has been double booked and the other customer who booked the trailer on line was at the store and was upset. Not sure how the local location is run and managed but we found the service sub-par. Not usually the case with U-Haul....we typically have very good service but this time we were disappointed.

Rating:

5.0

Nothing at the moment

Rating:

5.0

The Regina staff were calm and friendly and helpful and ready to go. Thx

Rating:

5.0

Fast and reliable service

Rating:

2.0

Have the equipment there and ready. More staff so there isn’t such a long wait.

Rating:

5.0

Over all it was great, the only confusing part was the charging system. its better if they explain every single charge in advance. I was surprised until i called them and the lady explained everything to me.

Rating:

5.0

Nothing at this time. Everything is perfect. Thanks

Rating:

5.0

I had super awesome customer service both at pick up and drop. At drop off rep was very pleasant to deal with fun friendly yet maintained a professional attitude

Rating:

5.0

Everything’s good and nice people too

Rating:

4.0

Helpful staff.

Rating:

4.0

The van I rented was covered in mud when I picked it up. The service however was amazing. The men who were working there were very kind and friendly.

Rating:

5.0

Very good service.

Rating:

5.0

Great Service

Rating:

1.0

Please stop over charging customers l was wrongly over charge today

Rating:

5.0

Efficient service. Friendly staff

Rating:

1.0

The only reason I am rating U-Haul poorly is because I had a reservation at another location (1225 14TH AVE E) for this date. When I arrived, there were no vehicles available and I was forced to reach out to U-Haul to arrange for another location. This Park Street location was well serviced and the employees were wonderful. But I would hope that U-Haul would not book customers at locations where there are no guaranteed vehicles available.

Rating:

3.0

Got there at 10 to pick up our trailer. Waited for 30 mins since the trailer we rented was in behind a bunch of other trailers. Was finally out of there at 10:45. It could have been a bit more organized

Rating:

4.0

The back of the cargo van was wet and there was rusty coloured water under the rubber mat. Someone before me used way too much water to clean out the back.

Rating:

3.0

Staff were friendly & very helpful.

Rating:

5.0

I would have been nice for the wildshield to be cleaned when I picked up the cargo van. The windshield was dirty with bug guts and kind of hard to see out of and when I tried to use the washer fluid the bug guts wouldn't come off as it they were on the windshield for a while.

Rating:

3.0

Seats covered in dog hair. Windows dirty.

Rating:

5.0

Process was fast and easy and took about 15 mins before we drove the truck off the lot. Friendly people. *The truck windows were not clean and we had to wipe them down. Great experience overall.

Rating:

5.0

Good staff

Rating:

1.0

Trailer was initially not roadworthy

Rating:

4.0

My only minor complaint is the inside windshield was quite dirty.

Rating:

5.0

Thank you.

Rating:

3.0

When the manager states, “it’s the end of the month and we don’t rent trailers for the length of time you asked for”, well only thing I can say is WTF. He then asked how long I’ve had it booked for and I stated a month and his reply is “well I’ll let it go then”!!!! REALLY, no really is this customer service, NO. I can honestly say it was not a great experience. He wasn’t rude, he wasn’t professional, I did get the trailer so in the end all good, kinda.

Rating:

4.0

Great customer service. The two gentleman working were very helpful and professional. I’d suggest having more staff on a Saturday as there was a line up (both times I have come on saturdays) However the two men were moving as quickly as possible still remained professional.

Rating:

5.0

The parking lot is somewhat crowded and when there's no obvious parking spaces for customers, they seem to park where ever they please making maneuvering the large trucks and trailers out sometimes more cumbersome than it should be. Especially when the customers park on and angle. The drop off spot for trucks was a nice touch. Overall, staff was friendly, knowledgeable, explained the whole process and, with the exception of the customer coming in who could not park, easy and painless. Had lots of equipment selection and lots of extras inside to make moving easier.

Rating:

5.0

All good

Rating:

3.0

Lot is a bit crowded and difficult to get to and navigate. However, Uhaul employees were kind and helpful.

Rating:

5.0

The service was great, U-Haul employee was very helpful with connecting the trailer. Would recommend this location to others. Thank you.

Rating:

5.0

The manager was amazing to work with—super helpful and made the whole process smooth. My only complaint is that the trailers don’t come with 7-pin plugs, which most vehicles use now. Having to buy an expensive adapter felt like a bit of a money grab. Aside from that, no issues at all. Overall, a good experience.

Rating:

5.0

Excellent choice. Easy process.

Rating:

4.0

City blocked the street to access the location I went after hours

Rating:

5.0

Great service and equipment availability

Rating:

5.0

I was very happy with my time there. Everyone explained what I needed to know and helpful hooking up trailer.

Rating:

4.0

The cabin of truck is like a drum. It made us headache

Rating:

2.0

There is an issue with the steering. The front part of the box leaks causing some damage to our possessions. When speaking with this location they just said they will check it out..

Rating:

3.0

When I opened the door there was a massive $19.99 advertising sign covering the entire windshield on the inside. When I removed it, the windshield was completely covered with bug splatters. And mean COMPLETELY COVERED, like it hadn’t been cleaned in a week of driving. It was absolutely disgusting. The side mirrors and side windows, though not covered in bugs splatters, were also completely filthy. The tires were also low. The people who run this location have a responsibility to provide the paying customers with clean and safe roadworthy vehicles, and from my point of view, neither of these expectations were met. They took zero time to remove the big sign from the dash, clean the windows or check the tires for air, and make the vehicle presentable for their customer (me).

Rating:

5.0

The guy was nice and professional

Rating:

3.0

We had a catastrophic tire failure when the wheel break froze on the highway. We were stranded on a busy highway for 3 hours waiting on roadside assistance that never materialized. We had to find service on our own. We were 20 miles outside a major city. The entire experience was horrible.

Rating:

4.0

Easy to drop off but although the signage says to wait in the car for someone to come out no one did and i had to go into the building to find someone. Went great after that.

Rating:

4.0

Clean out trailers prior to renting. Staff was helpful, big improvement on staff in the last few months.

Rating:

3.0

Please make sure that your vehicles battery is working properly.

Rating:

5.0

Nothing . Very friendly and helpful customer service . Thank you to whoever the young man was that served me that day .

Rating:

3.0

Poor equipment , wheel shaking as u drive. poor brakes

Rating:

5.0

N/a

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.