Customer Reviews for U-Haul of Regina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Regina

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Ron O. on

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I called 2 days after truck was returned I was never refunded for miles not used. When I called all I got was a switchboard operator.

Milo F. on

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The Uhaul Android app did not transmit the required photos to complete the pickup of the vehicle. I had to wait 20 minutes for an employee to be available to complete the pickup process. The app is a good idea - but fix it so it works!

Sanette C. on

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We are very satisfied with the service... personnel always friendly and helpful and go beyond the normal to help us . Thanks

Greg H. on

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Customer did not leave a comment.

Hirenkumar P. on

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Leah S. on

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Excellent and fast. Easy to pick up and drop off. Will definitely use again.

Kent K. on

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raj D. on

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Matt M. on

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I returned the truck with half tank but was only required to return with quarter tank. Apparently there is no way to credit me for extra gas. That is something that can be improved or have the trucks full and require them to be returned full. Other than that, I am very pleased. Thank you!

Glen M. on

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Customer did not leave a comment.

Kenneth G. on

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The book trailer wasn’t available I arrived an hour early and was lucky to leave 50 minutes later. This was after I made the reservation online dinner trailer in the yard was in need of inspection and unavailable while another trailer wasn’t even in the system and I went got when I got put into the system I got put in with the wrong number it was a real gong show you should be paying me $20 just for the review

Terry V. on

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Customer did not leave a comment.

Warren A. on

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I noticed the yard and the truck I used was very clean staff member was great

Brian K. on

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the best equipment and staff second to none

Kenneth C. on

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Sometimes need to wait for service....more staff or a yard person would be helpful

Henning M. on

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Stop sending usa trucks.

Karen H. on

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Provide better staff. I was poorly treated at the beginning , middle and at drop off point. I would not recommend either of the two locations I used. Infact I will do the opposite. Regina and Abbotsford locations were terrible.

robert K. on

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Customer did not leave a comment.

Thomas John R. on

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Have staff that can here what you are saying and make sure they clean the equipment before pick up and not charge the 150 dollars for deposit for visa debit when we reserved the truck with it and make sure the equipment is at location when told it should be there instead of being told to go have a coffee

Raymond S. on

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Jonas M. on

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Didn't provide the 2 dollys that were ordered. Had to do the move manually which caused more effort and time.

Donn S. on

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Have the vehicle that the customer booked 2 weeks prior, or call them to make arrangement. Not even an apology or explanation for the same?... & No the cube can was not comparable to the uhaul truck that I had reserved, you really expect a queen bed to fit in that.

Bob D. on

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Great experience. Fast easy check in and out. Way better than it used to be. Thank you.

ahmadreza N. on

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Richard Y. on

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Allow renters to be able to use a trailer that is not thirty years old of which leaks excessive amounts of rainwater over my things. To be honest my Uhaul experience was poor at best at this location. They were receiving complaints over the telephone both times that I went in there. They made me pay for rental before allowing me to read the contract and could not show me what the insurance covered. I would like a refund or credit but I really don't expect to hear back from you. yeates2067@gmail.com 1-306-526-8456

Adrian D. on

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Customer did not leave a comment.

Perdeep S. on

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. Guy at the drop off was Great ! Very professional .

Puneet R. on

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i fuelled my rental truck And Leave Gas receipt in The Truck And i just checked my email invoice . They Charged me Another $10 for gas. which Not to suppose to be charged ..

tara W. on

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Have more staff on. Help move the line alot faster.

rajesh M. on

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good customer service but only one gentle man working on busy weekend . I waited one hour to pick up a reserved vehicle also waited an hour to drop a vehicle. so busy days if more man power can give faster service. other then that it's a good place.

Norman H. on

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I think when simeone orders a 26 ft truck and the truck is unavailable and they give you a 20ft they should add a trailer on to make up the difference. Our move would of been done in one trip not two.

Tyler Y. on

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The approval system made my reservation late and delayed moving but once it was handled it went good.

Beverley L. on

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Honey Boy E. on

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Kuno D. on

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Very small and cluttered yard when lots are returned here. The guy who helped hook up the trailer did not tighten the ball enough and trailer fell off a few blocks away after trying to cross railway tracks. Thankfully there was minimal issues and no other drivers were affected (small dent from trailer ramming my truck tail gate when stopping). Teach these guys to tighten it as much as possible not just enough to make it seem like it will be ok. Otherwise they were nice and have lots of products. They need to replace stickers for items as the sticker for bubble corners on the shelf shows 8.95 per pack but I was charged 12.95. Huge difference!

Deborah M. on

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Customer did not leave a comment.

Amanda L. on

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A bit on the slow side, but otherwise good

Andrew R. on

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My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rose G. on

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Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Brett D. on

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1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.