Customer Reviews for U-Haul of Regina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Regina

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John M.
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Customer did not leave a comment.

Mike Z.
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I ask d to be able to pick up my rental at 08:00. They sent me all the way across the city to pick it up and when I got there I found the place didn't open till 09:30. So I phoned the Park Street place and they had one available, so I drove back there to my side of the city and picked it up. But this caused me to start my day 2 hours later than me had planned. The Park Street folks were very accommodating though. I don't understand why you would send me all the way across town to pick up my rental especially when the store didn't open earl enough to pick up the rental when I required it.

lennard Y.
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app did not work when I tried to return after hours

Steve J.
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I had to wait an extra 30 minutes because the computer system was down. The manager was excellent under the circumstances and thanked me for my patients. In observing the site, the size of the show room it is far to small and everything is just on top of the next thing. Does not look like a very professionally organized environment. There was only the manager on staff that day and you certainly can not run a business of that type with only one staff member. I have my own business and if that was my business I certainly would be running it a lot better than what I saw there. Maybe due to Covid-19, things are somewhat tighter or maybe I just came at a difficult time. Thank you

Paul G.
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Pierce is always polite and professional. Not sure why he's not the Manager!!! Always looks after myself and who I send there

Derry R.
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The shop was super busy when I arrived and my wait time was minimal. The staff, equipment & shop are top notcch.

Curtis G.
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Customer did not leave a comment.

Karen M.
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Customer did not leave a comment.

Eric L.
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Good equipment and great service

Kerry F.
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Not enough staff waiting lines long

Timothy S.
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Keep your employee happy so he stays there and keeps working for you. He's very pleasant and helpful and both times that I've dealt with him everything went well for me. Looking forward to dealing with him again next time !

Candace B.
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Was not impressed we were given the truck on empty but did get a fuel credit for the extra we had to put in. Also the computer system was very slow and could tell others were getting frustrated. Felt bad for staff as she was doing the best they could with a very slow system.

sean H.
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Customer did not leave a comment.

dylan F.
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Very good helpful people at the park street location would highly recommend. Thank you all for the kind professional service.

Dion F.
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The service was excellent...

Sukhwinder S.
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Train your managers and Employees on how to treat customers. Manager at this location was very rude and was giving threats to cancel the contract. Have some courtesy and don't be a racist.

ARON S.
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Best experience ever. Very cooperative, helpful stuff. Extremely happy with doing business with these guys. You are best of the bests.

eugene T.
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Customer did not leave a comment.

Ken H L.
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Customer did not leave a comment.

Paul A.
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Me - Hello, I tried to rent a uhaul online for over 24hrs but it won't let me. Uhaul - Let me look into that for you Me - Thank you, initially I chose a drop off location where I was traveling to but the nearest drop off location was 1h30 minutes out of the way. When I switched back to the same drop off location as the pick up it wouldn't let me take for over 24hrs. Uhaul - we have in town trailers and out of town trailers, you have to drop off the out of town trailers out of town. Can I have your credit card number to secure the booking. Me - I cant drive an 1hr and 30 minutes out of the way to drop off the trailer. Can I drop off that trailer back to the same location or can I get an in town trailer for longer then 24 hrs. Uhaul - We are very busy and can only rent a trailer for 24 hrs in town and you can't drop the out of trailer off back at the same location. What is your credit card number to reserve the trailer. Me - Is an in town trailer available to friday Uhaul - checks and says yes Me - actually is a trailer available for Saturday Uhaul - checks and says yes Me - so there is a uhaul available to rent for 24hrs on Friday and on Saturday, why can't I rent it for 48hrs. Or can I just make two booking. I'm travelling out of town and I won't make it back In time. I also can't drive an hr and a half out of the way to drop the trailer off somewhere else. Uhaul - You can rent the out of town trailer for 64.99 and if you need an additional day there is a charge of 20 if you have it for longer. What is your credit card number.... Me - So if I rent the in town trailer and don't bring it back in time is the late charge 20? Uhaul - I don't feel comfortable giving you the intown trailer as you clearly need it for longer then 24hrs. What is your credit card number? Me - I'll just book it online. I don't know what I'm going to do. Uhaul - if you Provide your credit card info I can reserve now Me - hangs up I proceed to rent a uhaul I town online for 24 hrs with a pick up at 745pm latest time with a drop off the next day at 745pm. Gonna suck but might be able to make it back by that time. Wake up the day I'm suppose to pick up the trailer to a voice mail, “Hello we have changed your booking to 6:45pm and you have to drop off the trailer at 6:45Pm. 100% not going to happen. My guess if that someone reserved the trailer and they ain't getting it now. Day of trip call uhaul contact at 4pm to let uhaul know that I won't be dropping off the trailer at the scheduled time. I was only doing it so the guy I thought needed the trailer. Uhaul representative is very friendly hums and haws and says looks like that trailer is scheduled for pick up but it's not scheduled till tomorrow afternoon. Me - I can drop off at 11:30 tomorrow Uhaul - Thats great there will be an additional charge Me - I'm aware thanks Uhaul - have a great day What a Joke Do better

Wes R.
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Customer did not leave a comment.

Ross L.
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Customer did not leave a comment.

Gerald T.
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Customer did not leave a comment.

Anthony N.
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Customer did not leave a comment.

Aaron D.
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All good...no problems at all

ARON S.
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Excellent service.

Steve J.
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The vehicle was a little dirty and definitely not up to the standards that I get from any other rental car facility, but it generally wasn't that bad. It had definitely been vacuumed that day, but certainly not since the last person to rent it. I have zero confidence that the inside was wiped down with disinfected wipes. This is something that should be done all the time, especially when there's pandemic. When you Ask me if I would recommend this location to a Friend, I have to answer with a very hesitant yes. The experience of dealing with U-Haul was a 1 out of 10 at best. My experience began last weekend when I tried to rent a truck, But when I went to pick it up, There was no vehicle assigned to me. Despite the fact that I had a reservation. Why do you even take reservations when you can't guarantee a vehicle will be there when you pick it up!!!!! That is unacceptable!!!!!! When I went to get the vehicle this weekend, I opted for the contactless online pick up. But I still had to go into the store and wait in line to get the keys. Why is skip the line up even offered if you can't even honor it!!! The inside of the store was also filthy dirty. There is no plexiglass at the registers and employees are not wearing masks. I am reporting this to the local health authority because, to the best of my knowledge, this is an absolute requirement of any business that deals with the public. I say again, we are in a pandemic and you need to respect this. The only thing U-Haul has going for it, and the only reason I said yes that I would recommend it to a friend, is the fact that there is absolutely no competition. Believe me, I looked into it. There is no other place where I can rent a truck for only a couple hours on a weekend. As soon as there is a another location, I will definitely dump U-Haul and go to the competition. Even if I have to pay double. This experience was awful!!!!!

Travis D.
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The inside of the unit was not swept out. We got the windows cleaned.

Larry L.
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Even they commented on how expensive this rental was

Carey U.
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The location in Regina is excellent, and the employees are pleasant, helpful, and knowledgeable, my only complaint is with your telephone operators. I called in to change my pick up time from 7 am to 9 am. Your operator assured me it had been changed. I didn't feel confident in the operator's assurance and made a trip to the location for truck pick up in person, only to find I was correct with my concerns and the pick up time had not been changed in the system. Had I not made a second trip to the office, my truck could have been given to someone else on my move day. That was VERY disappointing, and time consuming on my part.

Shannon K.
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I had a great experience with everything. There was a mix up with my pick up times and the staff were able to work with me. Amazing from start to finish.

Micheal M.
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I pre-booked online. Definitely helps with pick-up and instant return. More counter staff recommended at busy times to expedite customer service.

Quinn C.
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customer service was excellent but they needed more help. long lines to pick up the truck and long lines to return the truck. in addition the "app" to return the truck wasnt functioning the way it was suppose to so we were stuck waiting in the long line to do an assisted truck turn in

Karyn P.
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Customer did not leave a comment.

Joseph C.
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Everything was fine from booking out to returning

Lynn E.
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The Staff at the Park Street location were very helpful and accommodating once we realized that U-HAUL doesn't deliver to Nelson BC after I was told that they do. Dispatch was not accommodating when they were advised that I had been guaranteed that the truck pick up was to be the Park St location and dispatch forced me to arrange for someone to pick up a 15' truck at another location even when advised that I was not able to drive this truck.

Donald D.
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Customer did not leave a comment.

Cathy W.
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Nothing particularly wrong with the service, other than the wait. The truck was in horrible condition. The back was very dirty, as was the cab. This truck needs some major mechanical repairs. Also why only a quarter tank of gas? Luckily I wasn't driving too far, but these should be rented on a full tank of gas.

Xu W.
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Customer did not leave a comment.

Tim K.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Cheri-Lyn L.
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Staff was great!

Jeremy A.
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Customer did not leave a comment.

Shibatosh D.
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Business is clean and well-maintained. There is always vehicles or many products to help with moving.

Kenneth L.
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Customer did not leave a comment.

Angela T.
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Customer did not leave a comment.

Shaun B.
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Customer did not leave a comment.

Ashley R.
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This was the worst experience I have had with a company, especially of uHaul's size. I went into the Regina location on Park St. to initiate a booking for both a 6x12 and a 4x8 trailer. It took an hour to book these. I received emails confirming my trailers with my reservation numbers. I also received a call from a lady in the Winnipeg office two days before pickup confirming both trailers. My mom went to the Regina location to rent a dolly the day before I moved and we learned that there was no 6x12 trailer in Regina. I sat on hold for an hour. Finally my mom got the Manager, Ed, to call me. After a conversation in which Ed and approximately 20 minutes of explaining how unacceptable it was to be offered a smaller trailer or the option was for me to drive to Swift Current to pick it up the day before I was supposed to move provinces. My grandparents had to drive 8 hours to move me so that we had a truck. I was working in Calgary and had to drive to Regina the same day to abruptly move. Two confirmations. In person and in email and and outbound call on uHaul's part I criedon the phone about uHaul not doing well with reservations, customer service and the stress this caused me.

Dory H.
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Customer did not leave a comment.

tom K.
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Customer did not leave a comment.

Stuart S.
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The trailer was in great shape, the employee hooked up the trailer, made sure everything worked properly

amber A.
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The new manager is awesome! Park street Regina location

Colin B.
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Rental truck was in good shape but I had to scrub a layer of bugs off the windshield as well as vacume the box before I could use the truck.

Katherine B.
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Perfect location, no issues with our rental. Will use this service in future.

Tyler W.
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It would be nice if the windows and mirrors could be clean at least. I cleaned them when I got home because they were terribly dirty. The truck was great, perfect for the move we did on the weekend.

Daniel B.
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My trip ended in Abbotsford BC Canada . With all the drop off areas close we were told told to drop it half hour away from our destination. This required us to retop the truck with fuel at $1.23/ liter vs $1.11 in Abbotsford. When we asked prior to taking it we asked to drop in a close location including the spot we got a storage at. We were told there would be an extra charge. How is this right ??

Ray B.
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Great staff at the Park St Office

Tyler U.
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The experience with the Park Street Uhaul shouldn't have had to have occurred. I had reserved a tow behind trailer on the U-Haul website on Saturday to be picked up for use on Sunday at 9am. I received an email from U-Haul at approximately 8 am Sunday morning informing me that my trailer that had be reserved was not actually available and they had graciously reserved one for me at a location 2.5 hours away. So I took to the streets to check the stock of all the U-Haul dealers in the city. Conveniently the Park Street location had only one available but I had to bring it back to their location the following day. I used the trailer, it operated well enough. I was charged for 2 days of rental even after I had to drive it back to the city some 250km away after my move the following day. U-Haul's online inventory and rental system is a complete and utter joke. I hope to never have to use U-Haul again.

Vincent D.
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When I attempted to pick up my uhaul at 12:30 pm on saturday sept 12, the computer was having issues and as a result the store was unable to accept credit or debit so I had to come back an hour later which wasn't ideal. Also, I was able to book my uhaul using my visa debit on the site, however I was unable to use it to pay for the uhaul when I was in the store. To remedy this issue, I would appreciate it if the site noted that visa debits are not accepted in-store AND that cargo vans require a visa, whereas the larger trucks do not and can be rented with a debit card. The largest issue that I encountered (and why I deducted two stars), was with the mobile app for android (using a samsung s8). I was unable to complete step 1 of the 24/7 truck share pick up because, after I took a photo of my drivers license, I was unable to press continue (the option was greyed out and the photo wasn't uploading). In addition, when I arrived after hours at 7:30pm, I was once again unable to complete the return process via the app because I was once again unable to press continue after I took a photo of the dash (the image wasn't uploading for some reason). I even uninstalled the app and reinstalled it and tried again but I didn't have any luck. I then went to the uhaul site using chrome on my s8, and on the third attempt I was finally able to upload a photo of the dash and proceed past step 1. Overall, if it wasn't for this very frustrating experience with the app I would've rated the experience at 5 stars. Other than those issues, the rest of the experience was good. The cargo van was clean, it had plenty of room in the back, it handled well, the cruise control was helpful, and it was reasonably fuel efficient.

Heather P.
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Customer did not leave a comment.

Jaziel S.
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Customer did not leave a comment.

Alain B.
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Parking lot is fairly tight

Asim L.
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Wil nice different rent price after 3 days rental is better then sit at compound. Thanks

Jason C.
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However your call centre needs work. Dropped calls is annoying and my time is money.

Dennis Z.
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The person who helped us was fantastic. Very good service!!

Ray S.
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I had pre-booked and did early check-in but when i arrived the trailer I requested wasn't available. Made do with what was available but took longer to redo the paperwork. It was more trailer than was needed for the trip so used more gas.

ARON S.
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Customer did not leave a comment.

lacey L.
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Customer did not leave a comment.

yu-kung C.
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Customer did not leave a comment.

William W.
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The U Haul application would not allow the staff to change the amount of days to less when changed initially. The date in the reservation did not transfer to the trailer rental when checking out the trailer contract.

Andrew L.
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The only employee to have a mask on was the mechanic; one employee was sniffling and coughing while giving service to a customer.

Alberto O.
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The online check in was NOT easier than in person

Colby W.
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was very busy did not know where i could park so just rolled with it.

Ian K.
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Customer did not leave a comment.

Danial A.
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Randy and the rest of the team were extremely helpful and knowledgable. They helped troubleshoot an issue with my lights and were very patient and professional.

Douglas F.
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Customer did not leave a comment.

Timothy S.
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The guy who got me the trailer was incredible ! Very professional and personable .

Navid H.
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Customer did not leave a comment.

Irfan A.
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Very bad experience. Rude and impolite staff.

Brad L.
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It was extremely busy there the day I was there but the staff was doing their best to help everyone and were very friendly

Arthur M.
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First, I had been told in Calgary that I could drop off the trailer at any location in Regina. The closest one, according to my GPS, did not actually exist, so I went to another one which, happily, did exist. I parked where it send "stop here for returns." I waited but no one came. I went inside and a (white) women said to me, in a tone suggesting I was an idiot, that I needed to pull the trailer to the other side of the building. As I headed back to my car, a (white) man shouted at me that I wasn't supposed to be in that room. I moved the trailer and a (tall, black) man greeted me. He was friendly and competent. All your staff at that location should learn from him.

Cindy H.
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Customer did not leave a comment.

Darren J.
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Jon was very helpful

Ralph P.
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Too slow line up and paper work in and out. Could use one more staff member

Kevin S.
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Windshield and mirrors were dirty, could be a safety hazard.

Mehdi N.
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Customer did not leave a comment.

Brent C.
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We were double billed 250 dollars for the truck. I had already prepaid online. We were charged for missing equipment 381 dollars even though we returned it, and have 5 of us who saw it in the truck. We were not told to call customer service to let them know that we needed to drop the vehicle off at another location. Thus, a 209 dollar money grab. We were at the Park Avenue Regina location and would have had time to take the back to Moose Jaw if not for the super long wait time to check in our vehicle. As well they couldn't print off our receipt so we couldn't even see what the charges were for. The invoice was sent the next day at 4 am, when we were shocked to see the outrageous charges!!! Can't get a return phone call from the field manager. Absolutely no customer service. Extremely disappointed in our experience. What should have been a 250 dollar one way move from Saskatoon to Moose Jaw turned into a 965 dollar trip. How can a company justify that!!!????

Gregory C.
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Customer did not leave a comment.

Sam F.
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Found some of the parking area for the moving trucks a bit tight could use a little more space for lot

Ryley L.
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Customer did not leave a comment.

Michael W.
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Had prebooked everything using express app but still had to wait 40 minutes to get the keys as line up was out the door Maybe have more staff on the last weekend of every month

Joanne B.
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Thanks you to your employee on that day. He was pleasant and helpful.

Ryan B.
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This is a very busy location and the lot can be very confining, but the staff do very well to keep customers moving smoothly. Check-in was very quick and the drop off went easily.

scott D.
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I had a booking for a 10 van....at the Rochdale location Could not get anyone on the phone....just went down Can say enough about the guys at Uhaul Great job

Treena H.
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Great customer service!

MINH T.
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Customer did not leave a comment.

Ashley Lynn B.
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The fuel level was not accurate, when I called there was a 20 min wait. The truck smelled very bad and clearly needed to be wiped down. When I returned, the parking lot was so full and was not organized.

John Baridon D.
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Employ more staff the was too long.

Sean K.
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The staff were friendly, but the job was beyond their capabilities. We waited for 1 hour to be served.

Lesly B.
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It was a great experience overall. Randy the uhaul representative went above and beyond our expectations. The one on park street. He had recommended a TV box which was perfect. And made recommendations of how to pack up the uhaul. Thanks

Amanda L. | Overall Experience |
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A bit on the slow side, but otherwise good

Andrew R. | Overall Experience |
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My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rose G. | Overall Experience |
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Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Brett D. | Overall Experience |
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1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

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