Customer Reviews for U-Haul of Regina

5,557 reviews

1535 Park St   Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

(306) 569-8801

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(306) 569-8801

1535 Park St
Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

On the up side, the staff person was very efficient and personable. On the down side, and this was major to me, we had ordered two dollies, 40 blankets, and straps for the move, but the morning we picked up the van we were told they weren't available. The staff person managed to scrounge together an appliance dolly (too heavy, undermining expediency), and only 4 (four) blankets. I had to unpack boxes and use personal bedding to protect my furniture, which meant there was some surface damage to some items, and with no straps, the pain had to be wedged in with other contents. Not nice, not fun on a very tightly scheduled long distance move For this reason, despite the clerk's efficiency, I will never use U-Haul again.

David P. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

The link provided to return the vehicle shows that this location has some barcode at the front of the store. In fact, there was no barcode that could be scanned to return the equipment. This needs to be resolved. But, the drop off was still easy

darshak P. 
Rating:
5.0

Very quick and efficient pick up and drop off.

Rodney F. 
Rating:
4.0

The back of the truck had not been swept out before we picked it up.

Mackenzie M. 
Rating:
5.0

Customer did not leave a comment.

LUCJAN L. 
Rating:
5.0

Had a little problem with the carhauler ratchet straps being caked in mud and gravel. Had to scrape ofd the mud to slide the ratchet in line with the tire. A minor issue but nothing major.

Daniel S. 
Rating:
5.0

Great customer service. Helpful and courteous emoyees

gerald M. 
Rating:
5.0

The link to inspect the rented vehicle timed out as I was trying to use it and comment on condition of vehicle etc - I found this frustrating. Trying to navigate within the page was not user friendly for me either - other than that - the in person communication was top notch.

Dennis M. 
Rating:
5.0

Very friendly, accommodating. Alway a good experience at this location.

Ron B. 
Rating:
5.0

Staff very friendly and helpful

Darcy F. 
Rating:
5.0

All of the customer service reps were very kind and knowledgeable. I would definitely recommend this location to friends/family.

Anthony E. 
Rating:
3.0

As above!!!!!!

James C. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Herman H. 
Rating:
4.0

Non smoking vehicles

Ben S. 
Rating:
3.0

Online Reservation tool seems to not work well. I reserved at 26' truck and they had a 20' for me when I arrived. The customer in front of me had a similar issue...he had reserved a 26' truck but their computer system had a pickup truck for him. Obviously you can see how this can be an issue especially during an already stressfull moving event

Taylor K. 
Rating:
5.0

Nothing at all everything was great, everyone was friendly and helpful. Especially Damon was great with his customer service, quick, clear and easy to understand.

Arben E. 
Rating:
5.0

Big, bright, bold and beautiful.. extensive customer service and precautionary-helpful service. Thank you! I'd choose none other, than your moving service.💖

Lariah S. 
Rating:
1.0

Horrible experience. Used the website to book a van days in advance, had one reserved for 10:30. While doing this originally the site went down and I was being redirected to an outage page. Once the site was back up I finished the reservation process. I arrived at the site to and work through the poorly designed mobile site to pick up the van. If I need to take photos of my license, why can't I do that before I arrive a lot the site? If using a passport is an option why am I not told that before I arrive at the location without my passport? After finishing those steps, I'm given the serial of the van to get into, as I find it somebody else gets into the van I had reserved and drives away. I talk to the employees they immediately blame the mobile site and talk about how they should shut it down. I am then told that there should be two vans at 11:00. I'm then told by another employee that a lady worked until 11:00 and will be returning it after. I'm then told the customer called and told them she had extended it to noon. Employees 100% blame the other customers, I had to wait a total of 2 hours until I finally received a van I had reserved in advance. I had people lined up to help me move and they were waiting for two hours doing nothing. I was not offered any kind of compensation or an option to take another vehicle type. Returning the vehicle was also annoying, waited for 10 mins at the return spot, at one time an employee walked by but did bother to help me or acknowledge me in anyway. Ended up doing the mobile check in, which again poorly designed. I am astounded by how much this experience sucked.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

DOUG L. 
Rating:
3.0

The booking system seemed to struggle to keep up with a busy Saturday. The GM did pretty amazing despite her software and procedural requirements working against her.

Derek Klassen R. 
Rating:
5.0

The lady that helped this morning was great. Poor girls computers weren't working and she was very good about everything. Awesome customer services for sure. Would definitely come to this location again. Thanks guys/gals!!!!

Theresa M. 
Rating:
2.0

I called to confirm my 15' truck the day before and they said everything was ready to go. Arrived at the location and all they had was a 10' truck. I had to take additional loads because of this and my fuel and mileage went up. I want compensation. I will never use your service again.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Mo A. 
Rating:
5.0

Customer did not leave a comment.

Wenyun R. 
Rating:
5.0

Customer did not leave a comment.

MaJoan T. 
Rating:
5.0

Customer did not leave a comment.

Ashton B. 
Rating:
1.0

U-Haul gave us à vehicle that was a safety hazard as the rubber seal around the windshield was flapping in the wind. We had filled the vehicle with gas before realizing ALSO that the radiator was leaking water. Upon returning the vehicle for another vehicle (filled with heavy équipement) our staff member had to do all that alone as the remaining crew had already left. We filled the second vehicle with gas, and as we returned the second vehicle on Monday morning, U-Haul Regina on Park Street refused to reimburse the 120.00 dollars of extra gas in the first FAULTY vehicle, referring arrogantly the customer to the gas refill policy.This is unacceptable as a business practice. They refused to be accountable for having provided a faulty vehicle in the first place. We are totally saddened by the lack of customer regard as we are a faithful customer every year for our Festival event.

susan C. 
Rating:
4.0

Customer did not leave a comment.

Garry S. 
Rating:
1.0

Customer did not leave a comment.

DongYeung I. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Rajashekar M. 
Rating:
5.0

Customer did not leave a comment.

ASHIK B. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Jaclyn A. 
Rating:
5.0

Customer did not leave a comment.

Cole W. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

10% discount

PREM S. 
Rating:
4.0

Add more staff for peak times. The person working was excellent, provided stellar service; but it was so busy there should have been another staff member.

sherry M. 
Rating:
3.0

Equipment was quite dirty with strong animal smell. Floor of cargo area had a stain, likely from animal waste product. It was unsanitary to put personal items into the cargo area therefore. Had to improvise with using a covering. Looks like the vehicle was returned and just loaned out to the next person and that turning the vehicle around to make profits was more important thatn the welfare of customer. It was clear there was no check done on the vehicle before it was loaned out. Not acceptable at all.

OLADAPO S. 
Rating:
5.0

The side mirrors on the van we had, particularly on the passenger side, were not long enough for the size of the vehicle. It was particularly hard to see behind us, even after adjusting to the best of our ability.

ariana M. 
Rating:
5.0

Good service overall GREAT.

kathy L. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

I was told the gas tank on the vehicle I rented had a gas tank 3/8 full. Please bring it back with the same amount or a little more, I was told. I shold have been suspicious when I did my ritual photo inspection of the rental vehicle. The gas tank had been undone and was hanging down. Dumb! I should have gone back inside and brought back the branch manager to recertify the gas ank was 3/8 full. Instead, I got in and drove about 25 kilometre and -- damn! -- the gas tank guage was at the "empty" mark. I put 40 bucks worth of gas into the vehicle to bring it back to the 3/8 level. Not cheap! On returning it, I asked the manager if this branch has a problem with gasoline thefts. She admitted it did. I'm not pleased at all by this experience. The lesson? I should have checked the gas level beore driving. And the branch manager should check it right before the vehicle goes out.

Wilfred C. 
Rating:
5.0

It would be nice if you could call the rental location directly, in case you are running late, etc. to explain the situation directly to the person responsible. Not everyone is comfortable with the internet thing, or talking to someone who really isn't aware of the situation.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Renee I. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Qualify people to work there.

Andrew C. 
Rating:
3.0

More expensive than was told at sales.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Dustin J. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

larry F. 
Rating:
1.0

This was the worst experience. I booked a 20 feet truck 20 days before my booking day. On the pick up day u haul schedulers sent me on different location, but there was no truck. Then provided me 15 feet truck from different location. I called u haul many times but waiting time is more than half an haur. Then pick up location lady said that my fare included 2 days to return but if I returned the truck in 24 hours i will get some refund. I returned truck in between 24 hours but did not get any refund. Very frustrated service and kicking extra money from customer's pocket

jagjie S. 
Rating:
5.0

2nd time with uhaul 2nd time extremely satisfied

karina P. 
Rating:
4.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

The truck could have been better cleaned from the inside prior to being handed over for the reservation.

Anmol G. 
Rating:
4.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

You are doing good,

Bestin K. 
Rating:
4.0

Customer did not leave a comment.

Rafi A. 
Rating:
2.0

Equip was not there when booked. Was not until the 3rd attempt that I got a trailer even though I had them booked in advance. Despite this the staff was kind and pleasant to deal with.

Kirk K. 
Rating:
3.0

Uhaul, from the start, wrecked my move, I paid for and ordered a 6'x12' trailer, paid d in full, then the day before my move, on Canada Day long weekend, messaged me a confirmation for a 5'x8' trailer ??????? WTH, I needed and paid for a trailer to haul al my furniture etc, instead of 72 sq ft of floor space, I got 40, oh, and I owed .72 cents when it picked it up, if only there was a different company, DONT USE UHAUL if you really don't have to , Horrible Service, never answered phone, horrible experience, thanks for nothing, I moved interprovincial your, so needless to say I threw out a lot, wing chairs, bbq, etc , ha, no room !'

ANDREW C. 
Rating:
3.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Cory took care of me during my visit. What a excellent young man. Professional, courteous and efficient. Keep up the great work Cory, you'll go far in this organization and any other you choose to join.

Dean S. 
Rating:
4.0

Customer Service should be improved alot'. Specially the guy who is working. Clearly he doesn't look he is enjoying his job.

Mas N. 
Rating:
5.0

Customer did not leave a comment.

Yhiaah A. 
Rating:
5.0

Thank you for all the help'

Christina N. 
Rating:
5.0

Customer did not leave a comment.

Dolores L. 
Rating:
3.0

The lot that the location is on is quite small for the amount of equipment that they have on the lot. It makes picking up and dropping off difficult

Paul H. 
Rating:
5.0

With the tight location. Parking was congested.

MARK H. 
Rating:
5.0

Drop off location was professional and convenient. Made my 1800km journey tolerable! Would recommend this location to anyone. Set up was easy to access and logistics of returning were amazing.

Heather B. 
Rating:
5.0

The staff at the Regina location was amazing-after my 1800km drive they made my drop off experience wonderful. Would recommend this dealer! Very professional and set up was easy to access.

Heather B. 
Rating:
5.0

3 of the employees I dealt with were great, courteous, and nice to speak to.

Trae K. 
Rating:
2.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

mira C. 
Rating:
4.0

Good friendly service.

Dauminique N. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
1.0

Because of a faulty electrical connection on the trailer we had to make numerous stops to get the turn signals and brake lights working, including the day to return the trailer to the Regina drop off location (after a 2000 km trip). We ended up being an hour past the drop off time so they charged us an extra day's rent as a penalty even though I explained what happened. I even told them we had to travel 100 kms each way to pick up the trailer in the first place because even though we reserved one for pick up in Victoria they couldn't get it down there for us and we had to go fetch it in a small town. That meant nothing to the girl I dealt with. She didn't even apologize for the faulty electrical that caused our 1 hour delay. She seemed happy to add on a extra day of rent. Never again U-Haul!!!

CHRISTOPHER P. 
Rating:
2.0

The front desk was excellent but the manager was talking very loudly and bad about other staff and how one was more impressed than the other. Very unprofessional but the front staff was very apologetic and was helpful but let them know it wasn't their fault that a manager talks like that and I felt bad for them.

Linda B. 
Rating:
1.0

The running lights didn't work on the trailer and was over charged. When I tried to call for help I was left to wait 90+ minutes. So, I would not recommend uhaul to anyone.

lynda S. 
Rating:
5.0

Every thing was good

Bert Y. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

My go to place for trailer rentals

ARIE K. 
Rating:
4.0

Nothing. Great manager!

Kenneth R. 
Rating:
5.0

Continue to do more of the same!

Mark S. 
Rating:
4.0

Had trouble confirming reserveration online.

Lewis A. 
Rating:
5.0

Customer did not leave a comment.

Daren S. 
Rating:
3.0

More friendly customer service and have the employees explain the process and what to do. First time using and didn't really have much explained, had to ask and prompt employee.

elizabeth D. 
Rating:
5.0

Quicker lines when busy .

VERNON S. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Need more customer service in front

Alejandro B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

kathy L. 
Rating:
4.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Thank you. The service as excellent as usually.

Artur K. 
Rating:
4.0

A bit on the slow side, but otherwise good

Amanda L.  |  Overall Experience 
Rating:
1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Andrew R.  |  Overall Experience 
Rating:
3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Rose G.  |  Overall Experience 
Rating:
1.0

1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

Brett D.  |  Overall Experience 
No reviews have been submitted for this location.

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