Customer Reviews for U-Haul of Renton Highlands

6,486 reviews

3131 NE 4th St   Renton, WA 98056
(@ Jefferson Ave)

(425) 271-6963

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(425) 271-6963

3131 NE 4th St
Renton, WA 98056
(@ Jefferson Ave)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jody cook is amazing !! I really appreciate and coworkers

Musa D. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Ice chains/cables included in the winter

Abraham A. 
Rating:
4.0

I was given a truck that was 100% out of fuel. I had to go straight to a fuel station. I was told I would receive $50 if I brought it back with 1/4 tank. It was slightly under and I was charged an additional $25.86 as a fuel charge. Tried calling and no answer. The check engine light came on as soon as I drove off. The blinkers and driving lights did not work. All in all I am very disappointed in this transaction.

Scott S. 
Rating:
1.0

Worst service ever. To have employees there who don't want to work is unacceptable. It was a nightmare from pickup to drop off and this location needs to work on better customer service with their employees.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Super easy so nice

Anne-Marie L. 
Rating:
5.0

The Renton Highlands U-Haul team was a pleasure to work with. They help determine the most cost effective solution for my move. Much appreciated.

PETERJOSEPH R. 
Rating:
4.0

They were super busy but when we got service they were fast.

Jon W. 
Rating:
2.0

The attendant looked that she was in a state of misery, no interest at all of been working. I felt no welcome

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

This is not the location I booked, and they moved me. The only way I knew was going to the place I booked, and then being like we only have vans then gave me a number to call. This is when the lady said oh your location was moved.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

patrick G. 
Rating:
5.0

Customer did not leave a comment.

Chung C T. 
Rating:
5.0

Customer did not leave a comment.

LISA Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Thanks a million for a great experience.

robert H. 
Rating:
5.0

Great customer service.

MICHAEL H. 
Rating:
3.0

Please provide receipts for items purchased. I purchased extra because I was told I could return unused items, but since the printer was down for receipts, when I tried to make a product return upon bringing the rental back it was refused. No email receipt was ever sent even tho I was told I'd get an email receipt.

William M. 
Rating:
5.0

great team working there

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

was given a disgusting dirty truck and overcharged. staff was rude and unhelpful

MAGEN B. 
Rating:
3.0

I young man put the trailer on and I got about 1.5 miles and then it came off the hitch and was on the ground so when I called the location I got routed to man office so I had to call my friends to come help me and they lifted it back on and tightened right.. I was under stress all the way to vegas

Stacy M. 
Rating:
5.0

They did great

czarina L. 
Rating:
5.0

I didn't get her name but the woman at the front desk was amazing. She was so helpful and kind when everything went wrong that day. I had the wrong truck size and she was amazing and helping me fix it.

Doug M. 
Rating:
2.0

I was told the fuel tank was full. The gage was just shy of the "F" line. When I drove 60 miles and filled the tank, it took 9 gallons!! And the gage was well above the "F" line. I ended up paying $15 more than I should have for fuel.

James C. 
Rating:
1.0

Have employees who explain things to customers such as rentals are not day to day they are hour to hour. This way customers aren't charged for extra days because they didn't realize it had to be back by a certain time. Would be nice if the employees would put down their phones to actually perform their job duties. I will NEVER rent from Uhaul again after this experience.

Mykea G. 
Rating:
3.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Great experience but the inside of the windshield was pretty bad had to Windex it down before I could drive

dan M. 
Rating:
1.0

When I received the truck it was half tank of gas. When I returned the truck it was more than half tank. You still charged me $9.75 for gas. Will never go back to this place and don't recommend to anyone.

Yong C. 
Rating:
1.0

staff is not trained, customer service no good. Sounds like shortage of staff or staff was lost not professional. very low communication

MANJIT S. 
Rating:
1.0

I booked a 20' long track two weeks in advance, but they gave me a 15' long one. They don't keep their promises. They didn't even say sorry. Very bad service!

Denis C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni P. 
Rating:
3.0

When I got there for self check in, my truck was stuck between 2 other trucks. I had to go inside and they switched my truck to what she thought was the outside truck, but I had to go back in again as it was the one further tucked in. It was fine but just kind of irritating with what I had already been through to even get my U-Haul set in the first place.

Virginia E. 
Rating:
3.0

Customer did not leave a comment.

Taylor R. 
Rating:
2.0

They charged us 13.00 for gas and we put gas in it before we brought it back. Called them and told them that and the guy didn't seem to care. We only went 7 miles.

Rebecca J. 
Rating:
4.0

Customer service was great, even though there was just one woman there working her butt off. She was so kind and helpful

Timothy W. 
Rating:
4.0

The truck should be cleaned, and the location of where the truck is arriving should be more accurate.

KASONIA K. 
Rating:
5.0

The poor clerk is very overworked all by herself! However, she had a pleasant helpful demeanor and was very generous in her efforts. Would recommend!

Katelind J. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Service was efficient and pleasant. The equipment selection and inventory was good. Open hours of 7am to 7pm is a real plus.

Julian S. 
Rating:
1.0

Horrible experience. Everyone other than one gentleman I delt with was incredibly rude and judgmental. I will NEVER use U-Haul again, and will spread the word to all my friends and family that they shouldn't either. I spent hundreds of dollars to be treated like a dirty criminal. WORST customer service experience of my 40 years alive.

Donnie F. 
Rating:
5.0

Not a thing

DONNA C. 
Rating:
1.0

Told to go outside and follow the direction on the website. Didn't bother getting off his ass. I assume this is what passes for customer service then I should waste my time rating you? This is already more time than your person spent with me

KEN L. 
Rating:
5.0

The new thing where they text you to document the condition of the vehicle did not work for us. We couldn't upload the picture of the dent in the front bumper or scratches on the side. But, I just went and told the ladies in the office and they said they'd make a note of it. Otherwise, everything went great!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Dana A. 
Rating:
1.0

If possible I'd like to speak to a customer rep about the experience. I booked our original 20' truck online two and a half weeks ago only to get a notification less than 24 hours before pickup that the location had changed to 10 miles further and almost 8 hours later into the day. I had no choice but to book a 10' truck at that different location 10 miles away because it was now the only one available at the original time slot I booked at. Why does U-Haul let you book something at a time and place that doesn't exist? Beyond annoyance this forced me to make two, 35 mile trips vs one, costing me additional mileage fees and way more in gas, not to mention my time on moving day. Horrible, horrible customer service and false advertising.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Fernando B. 
Rating:
1.0

My reservation pickup was changed without notice, only realized when I went to check out the truck and the account showed a new address. The unrequested change to location added unexpected mileage/cost to my rental.

Richard H. 
Rating:
3.0

Truck I was issued had horrible shaking and alignment was off.

julia R. 
Rating:
5.0

Good people they help me to get my stuff

emilio M. 
Rating:
5.0

Great service as usual

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
3.0

Quick and easy drop off process!

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Nothing at this time

Jessika O. 
Rating:
1.0

This is not the location where I was to drop trailer. As I said earlier. This was not the trailer I was rented to me. I dropped the trailer I rented from port orchard. Dropped off at Wenatchee location. Was sent off from port orchard u-haul with wrong trailer. Causing nothing but confusion. I was charged an extra day even though I returned my trailer a day early. Not happy

dan L. 
Rating:
3.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

THANHQUYEN N. 
Rating:
5.0

Thank you associate ! I was discouraged after picking up the truck, but felt better during drop off. Thank you for your time and effort. Have a great day !

DAVID R. 
Rating:
5.0

Gal helped me back the trailer in, cause I cant back a trailer to save my life. Was half temped to let her hop in and do it for me. Id be embarrassed if it werent for the brain damage.

Conner W. 
Rating:
5.0

I was originally scheduled for a different store, however, that store didn't have the truck or night drop off. That store called u-haul, and U-haul was able to get me a truck at this store. I was set back 2 hours and the movers I got through U-haul were still able to help. This store was helpful and got me into the truck I needed.

JAMES T. 
Rating:
5.0

The whole experience was very good. My only concern was when I returned the trailer, I received no return document of any kind proving that I returned the trailer. I was told I would receive an email, which I did the next day.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Michely C. 
Rating:
3.0

The truck had a problem with the exhaust that made it idle rough and that reduced power when climbing hills. The staff at this location was very helpful.

Leslie A. 
Rating:
4.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Great team at this location

Stephen G. 
Rating:
4.0

The place I was sent didn't have the truck. They sent me to a great place where I got the truck

Barney W. 
Rating:
1.0

Was charged for an extra day

AYDRIANE H. 
Rating:
5.0

Customer did not leave a comment.

sharon R. 
Rating:
5.0

the price on van/truck isn't what you pay and is deceptive.

James M. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Excellent service, spot on time, friendly efficient staff, easy to check in and out. Clean equipment!

Chrisa A. 
Rating:
4.0

App would not work for "check in", kept looping back to log in screen no matter what I did. Staff was friendly and helpful, but also had some technology challenges that made getting the equipment take a bit longer. As a frequent renter, I'd love the option to use the app for booking, checking in and getting the trailer, hook it up myself, go, and return it, without having to step inside the location.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

My reservation was until 9/17. I got a call on that day saying I had to have it back on 9/16. Not my mistake. I was charged an extra. Terrible experience. I should not have been charged.

David S. 
Rating:
2.0

Trailer was still filthy from previous rental, doesn't matter much for use but aesthetics weren't the best, service was meh. No real leadership in the manager and didn't tell exactly where to go just a general location on drop off. Was asked to return it as early as I can on the final day I had it since it was double booked and I had to have it in by 9am Monday, even though I returned it today.

Isaiah P. 
Rating:
2.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Outstanding service and staff.

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

BONNIE S. 
Rating:
5.0

Protection fee was charged to my rental without my consent. Found out after they emailed me the receipt.

Onn L. 
Rating:
1.0

I think the manager here doesn't know what she is doing. I went 20 miles to pick it up and she says the chain is long so she can't rent it. I have work lined up for next day. If the trailers are not ready, you should not list them for renting, or have better people who know how to hook up the trailers.

ROHAN L. 
Rating:
1.0

nearly impossible to get to, worst traffic within 30 miles. Service was terrible 5 people waiting, only 1 person working apparently

Kenny M. 
Rating:
4.0

Customer did not leave a comment.

TODD E. 
Rating:
2.0

The battery in the vehicle died when I went to start the truck up once I picked up my belongings. I had to get a jump to start the truck. Your vehicles need to be serviced on a regular basis.

Stephen W. 
Rating:
1.0

I made a reservation and specifically chose no insurance, when I picked up the vehicle the person added insurance without asking, and charged me for it without telling me. This is legally a bait and switch, I will be submitting a CC charge back for this.

Joshua L. 
Rating:
3.0

We realized after getting there that we didn't need such a big unit and there were NO negotiations about that. This is the Unit. It is yours. Goodbye!

Nancy B. 
Rating:
1.0

You can try not lying to people and also not putting saving a few dollars on a tow truck over the customer's time. This was by far the worst experience I have ever had with renting a truck. They cost us two days travel time and and around 200 dollars more in fuel because we went from a 15 foot truck to a 26 foot truck after the first truck broke down. It over 24 hours for them to get us back on the road. We were lucky no one was hurt as the main hydraulic line busted while we were driving through the mountains down 6 and 7% declines. When the mechanic showed up and told us there was nothing he could do we were forced to try to find a motel for the night, Everything was booked because of the Rodeo in Ellensburg. Fortunately the person working the front desk at the Econolodge had been listening to our conversations with roadside assistance and gave us the room they keep for emergencies otherwise we would have had to sleep in the truck. We were called that night at 11 pm and asked what time we wanted to do the truck exchange. We told them 10 am. We get a call the next day at 10 am and are told that they have a tow truck lined up but it would be 5 hours before they could get to us and then another 2-3 hours to the uhaul location we were being towed to. After asking them why it was going to take so long they made some more calls and were able to get bus a tow truck by noon. We then had to ride in the tow truck with no AC for 3 hours to a different location than what we were told. The truck driver told us that he had no tows the entire morning and that they had called him 3 times trying to get a cheaper price on the tow. We were suppose to go to Yakima but instead were towed to Richlan. Upon arriving at the Richlan location we were informed that the truck we were going to exchange into was not there and was still in Chelan over 2 hours away. The people at this location played phone tag with roadside assistance for about an hour then called the main office and told them they were going to give us a 26 foot truck so that we could get back on the road. Even the people working there said that Uhaul should refund my money after everything had been so poorly handled. Now that we were on our way again after being down over 24 hours, just 3 hours back on the road we run into a 150 mile I-84 closure that caused us to shut down again for the night which we could have been past and avoided had we not had the over 24 hour delay. So a second day lost. We left Washington state on Wednesday August 31st at around 3pm. We did not reach our destination in Texas until the following Sunday at around 3 pm. In all this truck rental cost me more than the 3800 dollar price tag which was 1100 more than the original estimate i got in the beginning of August. It cost me 2 days of travel 2 extra nights in motels and around 200 dollars more in fuel, not to mention the Sketchy mountain passes and goat trails we had to drive this 26 foot through to get around the wild fires we were trapped behind on I-84. This was without exception the worst truck rental experience I have ever had. I was told by customer service 4 days ago that a general Manager was going to call me within 3 days and guess what... that was a lie also as I never heard from the General Manager.

christopher F. 
Rating:
3.0

Location was fine. Truck was practically falling apart. Engine light on, needs an oil change, visor broken

Geoff F. 
Rating:
1.0

I brought the truck back in impeccably clean condition. I only hauled a few 16' pieces of house trim. I completely swept it out, regardless of the fact that I didn't deposit any debris in it. It was as clean as that truck has been for a long while, and they decided they would hit me with a $25 cleaning fee. Absolute BS. There was nobody there to greet me when I returned the truck. There was a line of trucks waiting to be returned. There was nobody servicing/receiving the first truck in line. There was nobody there, I can only surmise that this is a scam perpetrated upon people like myself that go above and beyond to do their duty to return the trucks cleaner than they were rented. Absolute BS.

Brett M. 
Rating:
5.0

That truck was clean, it looked great but vibrated so bad when driving i would have swapped it out if it didn't take 6 hours to load it

Patrick M. 
No reviews have been submitted for this location.

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