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Jeffrey MCustomer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
Lilian nWhen a truck is reserved for someone you should always verify the person that is getting the truck. The person that showed their DL should be verified for the charges. You charged my card for the truck and you didn’t verify the cardholder. And you charged my card without authorization.
Nyra MLuis took Great care of us
jose pThe staff were very helpful in setting up a truck rental and carrying boxes I purchased to my car. Customer service was top notch.
STEPHANIE LThe staff was polite and professional but our disappointment lies with the company itself. Because of your computer system we had to wait over 2 hours to finally get our truck. Saturday morning is the worst possible time for your computer to go down. I will have to seriously consider weather I will rent from uhaul again
amy sMuy bien recibido en la tienda de entrega! Excelente servicio recomiendo u-haul cien por ciento
Humberto JVEhicle was in a really poor condition
Samudra SPlease check the units well because the truck rented me was broken the gas tank hose.
Manuel SNo comment the Brest
JESUS AGreat customer service !
allen wGreat customer service!
robert gGreat customer service.
Adonis BThe location itself (building, exterior areas, feeling when you walk into the office) is not particularly great. However, the staff is VERY FRIENDLY AND HELPFUL. It was very pleasant to interact with them. They are professional, courteous, and service-oriented. I want to particularly mention Myron S. and Charles S., who made the entire rental process (pick-up and drop-off) very easy and comfortable, answering any questions I had with patience and in great detail.
Michael AI was completely satisfied with the truck and customer service was excellent. Thank you!
Rodney FThanks guys
HEMANT PEverything is excellent. They were great service , and truck was almost new! Thank you very much.
Katsuhiko NThe person who assisted me was really helpful and courteous.
Marco GQuick process and let’s go Drive.. !
sergio gCharles was very informed, professional and helpful
julie pGood service
ZACHARY HI rented the single motorcycle trailer for a 1100 mi round trip from CA to AZ. The motorcycle trailer was a perfect for my 2005 Harley Davidson and the towing was smooth. I would recommend your product to everyone.
john tChecking in online really sped up the process. It was easy to get in and out.
Phillip LThe men working there were so helpful
Lori BCustomer service was beyond my expexctations. I had to change my reservation and the gentlman on the phone was very professional and nice. When I picked up and droped off it was no different. I felt valued as a customer, something I wouldnt imagine I would be looking for from a truck moving company. The staff at this location deserve recognition!
Luis CNothing great customer service and fair rates
KATHY TAwesome team @this location.. 5 Stars 🌟
MARK DBest service.
Jessica SVery friendly and helpful, also very knowledgeable
sofia gMyron and staff have great customer service and efficient.
Candice LThere great
Kevin SThe gentlemen who worked there, I wish got their names, were excellent...I will be back...
Alan OThe crew at the pick up spot were great, somehow fixed a malfunction in the right turn signal on the trailer, however this problem reoccured later in the hire. Not sure what more could be done, but the problem was not permanently fixed, just saying, as not sure what anyone could do, mechanical stuff happens.
Cole RNothing great customer service many thanks to the amazing customer service top notch many thanks
Scott ACharles has always been super helpful! Highly recommend renting a van from this location.
BRIAN LAlways Great service with a Smile, Simple the BEST.
ALFREDO MNothing Honestly Everyone was very helpful!!
Ashley LLouise was amazing. Everything was smooth and everyone that worked there did a great job. Thank you so much.
Ashley CThey are always polite and helpful at this location unlike a couple of the other locations that I visit regularly. They are very knowledgeable about the services you offer and are familiar with the equipment. I have been to this location several times and have always been treated very well.
Joshua SMyron is the best at what he does and runs an efficient and pleasant place to do business. I'll certainly be back.
PAUL MWell as we all know there is always going to be those certain individuals that just cannot be pleased But the team at this Richmond store on 23rd are the BEST
Pedro GCharles and Luis were very helpful and professional
carolyn sCustomer service is great all the people there we’re helpful and kind
Josh SGood service very fast
ZACHARY HThese guys they’re quick and reliable
Pedro GBest customer service ived encountered in a long time with young employees!👍🏾
JORGE HEverything was easy. Friendly staff and returning was easy and fast.
ROBERT FSegir así con este gran cervicio que nos brinda
JOSE DThey were very helpful. It was easy to drop off and pick up and I would recommend this location to my friends and family. Thank you so much.
Maria GThank you!
CHRISTOPHER MGood very good
NESTOR LService is excellent
NAMDAK BExcellent customer service -- especially for last-minute request for a popular vehicle on a busy day!
Phil LThank you Uhaul’s for your service I’m a happy customer
MIGUEL GNothing. Everything was well handled
Grae BThe whole time I was there from picking up to dropping off the whole group of guys there were great in every way
PEDRO GThe u haul was dropped off Monday and they said everything was fine they called me the next day and said it had roaches and they charged me $100. It just so happens that the weather has become hotter and that probably made whatever roaches were living there already active. Big scam when you say it's fine one day and then change your mind the next.
ACE C