Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Andrew is great! It seems he is the only one working the front with customers.
It would be beneficial if someone could walk out and go over the features of the rental truck, van, or pick-up.
Otherwise, I am pleased overall.
REBECCA R
Rating:
5.0
The service was very good and the technician was very knowledgeable. Thank you
COLETTE W
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Mary was so amazing she did a great job so respectful on the other hand the girl I talked yesterday not so good and somewhat rude we love Mary
Michael H
Rating:
5.0
Customer did not leave a comment.
BRIAN G
Rating:
5.0
Awesome Staff very experienced
JEFFREY A
Rating:
5.0
I waited over an hour together my reservation confirmed at the counter. I guess because it was at the end of the month on a Sunday. I would recommend more counter employees on Sundays at the end of the month. Just saying. Thank you.
LYNNETTE P
Rating:
5.0
Staff was awesome and had everything we needed
JEFFREY A
Rating:
5.0
Great customer service. I came in and there was a line of folks in front of me. I was taken care of within 10 minutes. No hassle returning the truck since I brought it back the way I took it.
For a Sunday at the end of the month these guys should get a raise! Very professional and courteous.
RAMON C
Rating:
5.0
Customer did not leave a comment.
CESAR N
Rating:
5.0
Customer did not leave a comment.
JUAN T
Rating:
5.0
Honestly for me everything was very straight forward. I knew what I wanted so it made the experience with the staff very easy.
JOHN G
Rating:
5.0
All the staff at this location are always pleasant and professional
JERRY L
Rating:
5.0
Customer did not leave a comment.
Brigitte R
Rating:
5.0
No thinking thanks
JAIME B
Rating:
1.0
Staff at this facility is over worked and needs help. They are clearly understaffed and thier stress levels are clearly high. Thier patience is super low and it is now affecting their customer service. Upper management should take ownership of this problem and find a solution before you lose more customers like myself. I rather go to your competitor than see your staff struggle the way I did this weekend. They had trouble with your computer system, amount of customers, low staff or the staff that was there could not handle the amount of customers that come in on Saturdays. Either way, what seemed to be the manager was doing his best to keep a hold of everything while stressing himself out by trying ro be everywhere to everyone, mostly because he did not have enough help that day. I really felt bad for the guy and the other 2 staff memebers that were there. 1 even started his day before he was supposed to come in with a good attitude but by the time I cam back to return my last U-Box, he got upset in the location I off-loaded the trailer because he had to move it himself now. No one was there to guide where to drop it off and I left it where there was room without blocking a driveway or was in th way. He clearly was stressed and gave me an earful of which I suggested I can move it for him but it made it worse so I just left before I snap and make his day even worse. Please get this branch some help so you can prevent this from happening again.
Antonio C
Rating:
5.0
Customer did not leave a comment.
CARL R
Rating:
5.0
Customer did not leave a comment.
MINA S
Rating:
5.0
Excellent staff and professionalism...took no time to receive the equipment and to return
BRIAN O
Rating:
5.0
the representative who helped was amazing. Forgot his name
FLAVIO A
Rating:
4.0
Customer did not leave a comment.
Mark H
Rating:
5.0
Better description of where to park where drop off when returning. I put my rental behind the long line of returned trucks. Otherwise good experience.
Orlandito T
Rating:
5.0
organized management
Roger B
Rating:
5.0
Customer did not leave a comment.
CARLOS B
Rating:
5.0
Customer did not leave a comment.
BRET B
Rating:
5.0
Had a terrible day trying to locate a trailer probably because I didn’t use the website and wait until last minute. However, your agent assist, hooked me up with this location and solve all my problems. I’ve always had a good experience with U-Haul.
LEE K
Rating:
4.0
This truck was new, 520 miles, it ran terrible... almost like an exhaust leak and the transmission shifted so hard when you slowed down... the people at p/u and d/o were very nice. Thank you!!
Was great everyone was helpful and great to work with
MATTHEW T
Rating:
5.0
Customer did not leave a comment.
VIVIANA G
Rating:
5.0
Friendly staff, and extremely helpful. Got me out quickly.
FEVIU V
Rating:
3.0
Customer did not leave a comment.
AALISCIA R
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
2.0
I never got my 2 wheel dolly in the truck
John S
Rating:
5.0
Customer did not leave a comment.
ISMAEL G
Rating:
4.0
I use this pickup location almost every Wednesday for the past several months for a one-day 26' truck rental. When I returned the truck yesterday they said the system was down and they would email me a receipt. Later that day I received the email receipt, and it was $45 more than my usual charge of $100. For some reason there is no longer 75 "Miles Included", and I was charged $1.09/mi. for the 31 miles I drove. Checking into this today.
MARK H
Rating:
5.0
Customer did not leave a comment.
HEATHER G
Rating:
5.0
All 👍 good
RAMON A
Rating:
5.0
All good
RAMON A
Rating:
5.0
Customer did not leave a comment.
Kevin m
Rating:
2.0
Oakland, not good
JOHN M
Rating:
5.0
Customer did not leave a comment.
Darren O
Rating:
5.0
Customer did not leave a comment.
ANTONIO C
Rating:
4.0
Customer did not leave a comment.
CAROLYN K
Rating:
5.0
I always use U-Haul on Spruce Ave in Riverside, first because this location has a wide variety of vehicles available almost always and their staff is friendly and attentive.
JOSE M
Rating:
5.0
The customer service was awesome 👍👍😎 and my official move went very successful and well 💪🙋❤️🎃
RACHELLE Z
Rating:
5.0
Customer did not leave a comment.
HENRY K
Rating:
4.0
Customer did not leave a comment.
JASON P
Rating:
5.0
Customer did not leave a comment.
LEE S
Rating:
5.0
Customer did not leave a comment.
MARIO Z
Rating:
5.0
Customer did not leave a comment.
ISRAEL B
Rating:
5.0
The staff was awesome !! Everyone was very helpful and willing to go above & beyond to make things right.
Keith B
Rating:
3.0
I came in the get a broke dolly it wasn’t working properly and mess up my refrigerator so bad when I returned it I addressed to the guy he assure that he will check it out I hope he does correctly fix the situation properly.
Mary T
Rating:
5.0
Customer did not leave a comment.
SERGIO E
Rating:
4.0
Customer did not leave a comment.
PEGGY M
Rating:
5.0
Great service. Quick and efficient. Would use again.
ANDREW G
Rating:
5.0
Customer did not leave a comment.
elijah f
Rating:
5.0
Customer did not leave a comment.
Kiara P
|
First Impressions
Rating:
5.0
Customer service was 5 stars thx for a great job
BAKARI H
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
|
Overall Experience
Rating:
5.0
Amazing customer service from every single person I came in contact with
Zulema H
Rating:
5.0
Everything’s was superb.
DAngelo B
Rating:
5.0
Continue doing what you are doing.
LATANYA M
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER U
Rating:
1.0
Be more honest
RACHEL S
Rating:
4.0
Make sure if the previous guest who didn’t clean the bed of their van or vehicle, it gets cleaned one way or another. My husband and I are moving and we were transporting our really expensive valuables we didn’t have time to clean the bed ourselves so we laid down tarps to keep our stuff clean. We didn’t want to risk having the oil or sticky like substance be on our things.
SELINA D
Rating:
4.0
Customer did not leave a comment.
JEANNETTE D
Rating:
5.0
Customer did not leave a comment.
AMY D
Rating:
5.0
Drop off experience in the early morning could be improved with better communication as to where to drop off.
MICHAEL B
Rating:
5.0
Get more fast service in person to don’t wait to long in the line to be attended
JUAN P
Rating:
5.0
Customer did not leave a comment.
LINDY L
Rating:
5.0
Newer staff, since the last time I was in were pleasant got Wright to getting me my truck for the day very professional.
Love this location.
STEVEN S
Rating:
5.0
First time using the Ubox,from the beginning to the end the experience was great 👍, best value on the market, I chose to load at the Uhaul location, and use my vehicle to transport the boxes from the Uhaul drop off location to my house and storage location 😀
DONALD F
Rating:
4.0
Ryan was great!
Israel B
Rating:
4.0
Drop off was good and quick.
JOSEPH L
Rating:
5.0
Have more staff available for customers service
STEVEN P
Rating:
5.0
Nothing ur doing great
erica d
Rating:
4.0
Need to have more personnel on hand to help customers check in.
JOSEPH M
Rating:
1.0
Customer did not leave a comment.
noe u
Rating:
5.0
Great employees, well done.
MICHAEL D
Rating:
1.0
The truck we received would not start once we got it home. We then were forced to wait hours for roadside assistance before anything was fixed. I was not compensated at all for the delays or inconvenience.
KAITLYN Z
Rating:
5.0
coffee stand
FRANK H
Rating:
5.0
Truck blowing blac smoke, tires needed replacement not safe for freeway use, interior falling apart. Ready for the scrap yard.
RAFAEL H
Rating:
5.0
Customer did not leave a comment.
Michelle L
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
5.0
Customer did not leave a comment.
LAURENTINO T
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
U haul was great! However, I didn't like that i was charged extra when the truck broke down
ROXANNE J
Rating:
4.0
I booked in advance before five days the u-haul truck with utility dolly but at the time booking I didn’t received the utilitiey dolly store manager told me that we don’t have utility dolly this time
Avinash T
Rating:
5.0
This location is always very help and professional. I get propane from here. And this was my first rental. Very good place
Tim J
Rating:
3.0
Have the gas you say the truck has and not have customers fill up more than what you gave it to
RICARDO B
Rating:
5.0
Customer did not leave a comment.
GERNARO H
Rating:
5.0
Perfect extremely helpful.
DAVID R
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
4.0
Everything and everyone was on top of there job. Pricing was way fair. I will most definitely be referring this unit for business
Thanks again..
GARY E
Rating:
5.0
Staff is great and helpful
ANTONIO V
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
Phillip B
Rating:
5.0
Best service ever
Angela H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela H
|
First Impressions
Rating:
1.0
When I arrived, a unit had not yet been assigned to me. I was assigned a unit by staff. When we went to the unit so I could see it and put items inside, there was still a lock on the unit from another customer. The staff informed me that they would work on getting the lock removed. I told them that I could wait a bit to put the items that I had in my car with me into the unit. However, I would need access to the unit within a few hours, when my hired movers would be coming to unload a truck full of furniture into the unit.
When I came back a few hours later with the movers and truck, the staff let me know that the customer's lock had been removed and that I could access the unit. When I went to the unit and opened the door, it was already full of furniture/belongings. The staff clearly had not ensured that the unit was emptied and cleaned after removing the lock. I think had to wait approximately 30 minutes (while I was paying the movers to sit and wait, also) for the staff to try and find a temporary solution.
I was eventually offered 2 U-Boxes instead. While I made do for the moment, as I was paying the movers all this wait time, U-Boxes are not what I need and I was not offered a long term solution. I will need constant, short-notice access to my storage unit, not U-Boxes where I would need to call ahead every time I need access.
Additionally, when I went to leave the facility and finish my move, I could not exit the parking lot with the truck because there were so many other trucks backed up parked and blocking the exit driveway. Again, I had to waste time waiting for staff to move trucks and create a passable driving route, all the while again paying my movers to have to wait, as well.
The facility was extremely understaffed all day. The two men working were working hard, but clearly needed more support. Extremely disappointed overall.
LAURA V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CYNTHIA T
|
First Impressions
Rating:
3.0
The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.
WILLIAM S
|
First Impressions
Rating:
5.0
Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful
mark R
|
Overall Experience
Rating:
1.0
I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.
angelina a
|
Overall Experience
Rating:
5.0
Miguel and the rest of the crew there were awesome. Very helpful
mark R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.
John C
|
First Impressions
Rating:
3.0
At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.
ERICA H
|
First Impressions
Rating:
1.0
The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.
Steve W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanzanique W
|
Overall Experience
Rating:
1.0
I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.
Ariana W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristal W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
5.0
Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack.
He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional.
As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed.
Thank you for everything.
Dianne W
|
Overall Experience
Rating:
5.0
Great help
Charles M
|
First Impressions
Rating:
1.0
I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.
Yuanyuan Z
|
Overall Experience
Rating:
5.0
Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend
Sina S
|
Overall Experience
Rating:
2.0
Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!
virginia b
|
Reservation
Rating:
5.0
Great staff, great customer and great help!!! Five stars!!!
sabrina l
|
Reservation
Rating:
4.0
Always a pleasant experience
Robbie B
|
Reservation
Rating:
5.0
Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.
Michelle R
|
Overall Experience
Rating:
5.0
Thanks
Darren L
|
Overall Experience
Rating:
5.0
Staff were professional and assisted me quickly in retrieving my U-Box.
