Customer Reviews for U-Haul of Route 1 Saugus

5,576 reviews

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North)

(781) 233-5530

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

lenny M. 
Rating:
5.0

Very easy to rent from this location. Made my reservations online and I was in and out with my trailer in 15 minutes. The staff was friendly and easy to deal with. Thanks Bob from Boston.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Ben N. 
Rating:
5.0

Very easy dropoff/ less than 30sec

Charles C. 
Rating:
2.0

Employee didn't say a work to us when we pulled in to drop uhaul off. We were confused and just left.

Joseph S. 
Rating:
4.0

Overcharged and was not able to reach anyone by phone to report it

roger E. 
Rating:
5.0

Customer did not leave a comment.

mackenzie R. 
Rating:
5.0

Customer did not leave a comment.

Akshay P. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Excellent service and manager .He does a great job handling a very busy Uhaul location by himself

ethan B. 
Rating:
5.0

Does guy are very helpful, excellent costumer service.

sopheak C. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
3.0

They charged me for items I did not rent and they will not respond to requests to fix it. Warning: this location scams people and takes advantage of them. Avoid at all costs

Benjamin L. 
Rating:
5.0

The app still needs work.

Mark P. 
Rating:
5.0

Very satisfied with this location. The Team is very friendly and helpful. Establishment was very clean. Thank you.

Cheryl C. 
Rating:
3.0

I dropped the truck off the same day, tried to talk with the person working there and was rushed off the property. He just kept saying I was all set, and my receipt would be sent to my email. That was friday evening, it's now Tuesday, and I still haven't received my receipt. I picked up a truck that had NO GAS in it, and was told if I brought it back with 1/4 tank of gas, they would take money off my total bill. I tried to confirm that with the guy, and he just said "I'll take care of everything your all set, u can leave.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Lou is a great employee and an asset to your firm. Happy, easy to work with.

Sven B. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Have someone answer the phone

Jeanne S. 
Rating:
5.0

Clerk was helpful and funny!

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Especially with COVID the inside of trucks should be cleaned. The cup holder was so gross and something sticky was in it.

George G. 
Rating:
5.0

Great Service!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Maybe vacuum or clean up the inside of trucks/vans a little as it was a little dirty but otherwise great experience.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Walter O. 
Rating:
5.0

This facility needs NO improvement. Staff is fantastic, store is clean, plenty of supplies, always have a truck when I need one. Wouldn't think of going anywhere else... Frank V

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
3.0

The personnel is great! The truck was filthy even though we were told we were getting a clean truck! It was so filthy that my wife and I wiped it down and sprayed it down with lysol and air refreshener spray.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
1.0

I was charged more than what the bill was supposed to be, and it's hard to reach customer service in this location—66 route 1 In Saugus, MA.

Nicholaus M. 
Rating:
5.0

Customer did not leave a comment.

Bekim B. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
2.0

Customer did not leave a comment.

Curtis W. 
Rating:
3.0

Customer did not leave a comment.

Jon F. 
Rating:
2.0

The truck had a check engine light and did not run properly. When brought to the attention on the employee before leaving the property, his response was "its just the gas cap youll be fine" I did not feel safe driving the truck and ended up returning it early. It took 45 minutes to even pick up the truck in the first place which delayed my move and the plans I had set up If you would like to hear more about my experience please call me

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Easy to rent, no hidden fees. I just don't know where to find my receipt because estimate of mileage was given at time of renting.

jean L. 
Rating:
5.0

Everything related to the rental was excellent. No problems at all.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Rich T. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
4.0

I still haven't received my receipt via email as promised other than that I wouldn't change anything

Donald H. 
Rating:
5.0

Customer service was great. Van was very clean and easy to drive. In and out fast.

Abdelhamid B. 
Rating:
5.0

Everything for the rental experience was excellent. The U-Haul personnel that assisted me were great. The van I used was clean and perfect for the small moving job I needed it for.

Tom C. 
Rating:
3.0

Very helpful and easy to work with. Thanks guys!

katie G. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Quick and easy drop off, and very helpful getting us backed in and the trailer unhooked.

Douglas M. 
Rating:
5.0

Improvements no suggestions.everything was fine. I rent there very often and the gentleman that works there is very professional and accommodating..just wish I had his name to pass on to you.rental date 5/11/22@8:00am.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Coleman N. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Nothing, Never had any issues from this location, Anyone I have dealt with were great and I've done a lot of rental's over the years

Thomas L. 
Rating:
5.0

The guy working the place is the best !

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Very good service…..thanks

Giovanni M. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Service was excellent!

Jason S. 
Rating:
5.0

Agent was extremely helpful and pleasant. Give him a raise!!!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Sophal P. 
Rating:
5.0

Great service, clean and well maintained vehicle and reasonable prices. I think this U Haul did great!

Philip K. 
Rating:
5.0

Customer did not leave a comment.

Aj B. 
Rating:
5.0

Customer did not leave a comment.

Arnoldo P. 
Rating:
5.0

Manager Bill in Saugus Ma. was a great help setting up motorcycle trailer for me... Profesional a Ace...thanks

gary P. 
Rating:
5.0

Friendly understanding and helpful Easy in easy out

JOE E. 
Rating:
4.0

Went online and reserve a bike trailer and when I arrived at the Saugus location I did a little paperwork and was on my way in 15 minutes. This rental could not of gone better. Thanks

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Truck was not in a great condition. Location was difficult to find. Customer service was originally lacking but I think the man was just overworked.

William K. 
Rating:
5.0

Customer did not leave a comment.

marjorie S. 
Rating:
5.0

Customer did not leave a comment.

Domenic F. 
Rating:
5.0

Get other locations on this level of service

Dzevad I. 
Rating:
5.0

Customer did not leave a comment.

Vinnie R. 
Rating:
5.0

Lou. was the best thing scincesliced bread can't say enough about him

Stephen P. 
Rating:
3.0

The guy who picked up the truck said very little to us, and there was no communication of if any information was needed from us.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

I have renting at this location for the past few years. It is the best U Haul facility in the area. Fast, friendly service. I recommend this location to all my friends.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Super easy and efficient pickup and drop off. Employee was a pleasure to deal with.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Troy I. 
Rating:
5.0

Customer did not leave a comment.

Almir S. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
1.0

There was no information provided that the price would go from 50 to 80 plus dollars that is not clear there was no discussion of it and that is something that should be told to customers in advance.

APRILMARIE K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
3.0

Customer did not leave a comment.

Ralph P. 
Rating:
5.0

My van rental went just as planned. This location provides great customer service.I'll be back and will definitely recommend to others. Thanks to Lou for making the process easy.

Thomas B. 
Rating:
4.0

The gas when I got the truck was at half a tank I hope I don't get changed extra for giving it back how I got it .. other than this great

Nacking E. 
Rating:
5.0

thank you very much for the service.

wanderlandy P. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Agent was helpful and clear.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

EDINEI E. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
No reviews have been submitted for this location.

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