Customer Reviews for U-Haul of Route 1 Saugus

Rating:

5.0

Staff is great. Nathan is always eager to help and super polite, All staff are helpful and knowledgeable.

Rating:

5.0

Last minute rental and the man that helped me out was great!

Rating:

2.0

Not personable.

Rating:

5.0

Van was brand new. Suited our needs perfectly. Staff was very friendly and process made so easy.

Rating:

5.0

Excelente

Rating:

5.0

great customer service

Rating:

5.0

Yes the only issue eas truck had alittle damage but thr nee about it but they both have great customer service and treated me with respect and explained everything and answered every question i had

Rating:

3.0

Have more than 1 employee on site to help other customers. Don’t allow people to smoke in the trucks so they don’t stink.

Rating:

4.0

Workers were knowledgeable and helpful.

Rating:

5.0

Nothing! I have used this location on numerous occasions and they are the best team around! Professional, polite and outstanding to deal with. Thanks!

Rating:

4.0

Check the engine on the truck. Far too much hesitation on acceleration of the vehicle. Overall, seamless process to renting the truck.

Rating:

5.0

The agent was very polite and explained everything to me.

Rating:

5.0

All good

Rating:

5.0

I had no issue doing contactless drop off

Rating:

1.0

Customer service was very, very, very poor. The employee who works there does not know how to communicate with customers professionally. To be honest, he really didn’t seem to care whether the customer rented the van or not. Because of this experience, I will not be coming back to this place again. I will also let my friends know about my experience and recommend that they avoid this place as well. Very disappointing customer service.

Rating:

5.0

Check in and return were a breeze; truck was perfect.

Rating:

5.0

Have used this store 100% of the time

Rating:

5.0

The computer system was not behaving the day I went to pick up the trailer. But the manager kept things moving by understanding what he could do and not do to process the rentals and get us all moving.

Rating:

5.0

Great experience

Rating:

3.0

More staff to handle check out of vehicles. Waited in line for 40 minutes. Location was very busy.

Rating:

5.0

The gentleman who checked me was very pleasant.

Rating:

5.0

Very professional

Rating:

2.0

When we got to the moving location, we were disappointed to find there was no Dolly in the truck. It took us twice as long. I hope to get a refund.!

Rating:

3.0

The passenger side mirror too loose, wouldn’t stay aligned. I Travelled 80 miles, I put $40 worth of gas in the truck and still got charged for 8 gallons of gas. I was charged a $25 cleaning fee… the truck was returned in the same condition as it was picked up. Very unhappy with the all the fees added on.

Rating:

3.0

They gave me a truck with a half flat tire and I had to spend my time and miles driving around to find air (it was down to 6 pounds). When I brought it back I told them about it and their response was “ya we’ve been keeping and eye on that” It was dangerous. Inconvenient and cost me extra miles to take care of it. Not even an apology, let alone a discount or credit for the aggravation and dangerous situation they put me in.

Rating:

5.0

Excellent service, Doug was very helpfull.

Rating:

3.0

So over all my experience was ok. I received a call saying I needed to pick up my truck at another location. It says when I made the reservation that it was guaranteed or uhaul will pay me 50 dollars. Then when I call they say oh they are just offering you 20 dollars off if I pick up in Peabody. Ultimately the woman came back and said that my truck would be in Saugus. But after all of that hassle I still ended up paying a ridiculous amount of money when I literally only drove 14 miles. And I still had to put 12 dollars of gas in it. I have just never had to deal with something like that.

Rating:

5.0

Great Service, no issues

Rating:

5.0

sales rep were awesome. he couldnt have been friendlier or helpful. will go back again

Rating:

3.0

Check in was way too slow..

Rating:

5.0

Staff was super great!

Rating:

3.0

I am disputing the refueling charge applied to my rental, as it appears to be incorrect. I drove a total of 39 miles but was charged for 8 gallons of fuel. A 15-foot truck typically averages around 10 miles per gallon, which would indicate expected usage of approximately 4 gallons—not 8. At $5.50 per gallon, this results in an overcharge of roughly $22. Please review this charge and issue the appropriate correction promptly. If needed, I can provide supporting details, but the discrepancy is clear based on standard fuel consumption. Scum bag move. Thanks

Rating:

2.0

Paperwork didn’t match truck that was given which delayed the return

Rating:

5.0

Nothing at all:I was able to get truck 30 minutes after calling and could not of asked for better service;Easy to check iut no hidden fees upfront and honest cant ask for more;Made moving easier except for lifting so much;Thanks

Rating:

5.0

UHaul Saugus is by far the best location. Their trucks are always clean and well maintained. I consistently rent UHaul trucks and this is my first choice. The staff is very helpful and honest and it’s a great location right off the highway.

Rating:

5.0

the saugus mass location is the best all of the guys there are super fast and professional each and every time

Rating:

5.0

Great customer service at this location!

Rating:

5.0

Excellent transaction, great employees took care of hooking up trailer and taking it off, usual great service at Saugus, ma, thank you

Rating:

2.0

you charged me for the insurance when i said no which i believe to be against the law and the truck reaked like stale cigarettes!!

Rating:

4.0

Overall the trailer wasn't bad. However, the trailer light connector had exposed wiring which poked me. Might need a new wire. Also, the trailer was not available/returned to the location by my initial rental time of 1030. The trailer was returned just before 1115 the morning I rented it and was going to either have to go to another location in Salem to get what I had reserved or take a smaller trailer which would not have been big enough for what I was hauling.

Rating:

4.0

There was only one person working, so an additional person would be helpful.

Rating:

1.0

I am a long term client and rent there at least monthly and sometime weekly. Staff has always been professional. However, this time I was given a trailer whose tire was a retread, which stripped of itself on the highway. Roadside assistance was called and fed me false information for over 8 hours during the overnight. Tow truck arrived literally nine hours after breaking down. Then Uhaul charged me fees for 3 more days from a different location, because RA chose to send the failed trailer there( after it was out of my possesion) . I am still out of pocket for 200 dollars a week later and being told I need to address this with the out of state location where a third party towed the trailer to.

Rating:

5.0

Good

Rating:

5.0

Bill does a great job at that location!!!

Rating:

5.0

Honestly – no improvement is necessary. This was a quick and very easy pick up.

Rating:

5.0

Vehicle and trailer was set up and ready to go!

Rating:

1.0

I was contacted the day before my reservation and informed that I had to go to a different location far out of my way. We drive 45 minutes to the location only to find it to be closed. Called the original location and they had no idea why I was sent to a new spot. Overall it cost me 1 1/2 hours of my time, fuel money to go out of my way. Absolute waste of my time. I will be contacting Uhaul today to see if I can obtain some reimbursement for my inconvenience and costs!

Rating:

5.0

Have all ramp trailers!

Rating:

1.0

Not friendly workers !!!

Rating:

3.0

I haven’t rented a U-Haul truck from here in at least 15 years, the experience and the store is exactly the same. How is it possible not to take a few steps forward in 15 years? It’s not terrible, it’s just antiquated. I didn’t use the app to do mobile pickup or anything, but judging by the clerk at the counter that went down in the morning anyhow and probably wasn’t working. Also you still had to get the keys from him anyhow. Also they have 1 person in the office at 8:30 on a Saturday morning. I realize the business needs to make money, but your first impression leaves a lot to be desired. That said, I’ll be back.