Staff is great. I just got a bad van. Didn't like the way it drove compared to the others I've driven in the last couple months. Van was dingy and dirty from leaves. Dog hair on passenger seat faint smell of cigarettes but my nose is very sensitive also someone must of hit a skunk cause it also smelled like that too. Again very faint but I'm very sensitive. The auxiliary power did not work so I had to buy a power bank to charge my phone for GPS. Check engine light came on but went away after filling up.
ISAIAH OCustomer Reviews for U-Haul of Santa Barbara
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Booked online; pick-up was easy. The price was right and the return was smooth.
Stephanie LComputer system was down at the main office, so the wait was long
Sergio LMore workers.
samuel SI had to wait 2 hours because the system did not work. Talking to the guys there it seems to happen quite a bit with shutdown lasting from a few minutes, to hours, to half a day or a week. When that happens no one can rent anything because you can't check equipment in or out. The resulted in me loosing the mover help i had scheduled. Fortunately one of the guys waited and called back to see if there was any progress to the situation. This said, good communication from the staff and it was not their fault.
NATHALIE LEmployees were friendly and helpful.
MARK MIt’s good
ROLANDO BOne guy noted the ball was not tight and fixed it, which was a good eye.
GUY CI received outstanding service from all persons involved with my rental. I was extremely impressed and satisfied through the whole process.
FERNANDO Bit went very smooth
FREDRICK ONothing!! The guys working there are fast, friendly and efficient. Great team.
LISA GFriendly staff did great job to handle a busy rush of customers, with phones ringing and other distractions. They deserve a raise!
ROBERT MI am utterly blown away with the level of customer service that I have received from U-Haul. Everyone (except 1 but not important) has been very helpful and knowledgeable and treated me well. Whatever you’re doing keep it up. The people i’ve dealt with are learning valuable lessons about what is important to people and it’ll serve your organization well. Bravo
DOMINIC NFriendly employees helped me at pick up and drop off. Very prompt, flexible, and welcoming. Equipment was ready as planned.
JAKE AMake your call center more accurate. They didn't know what equipment was ACTUALLY available at my location. When I went in person the locals changed my reso to what I really wanted, a full trailer auto hauler and not a dolly.
BARRY CThe pick-up truck we rented was filthy dirty. They was so much mud caked onto the running boards that you couldn't get in without getting your shoes dirty. Absolutely disgusting!
LINDA BExcellent service and experience all the way around, as usual. Great employees! Thank you very much!
MARYJANE MFriendly and knowledgeable staff! I rent at the same location for 30 years and its always a good experience
BOBBY HMike the manager is an second guy and helped make my move less stressful. The woman who took the truck back was very sweet and nice. Thanks!!
CRISTIAN OWas truly appreciative of this location. My reservation was supposed to have been made for 24 hours, but was mistakenly made for only 12 hours. They allowed me to keep it for 24 hours, without charging me for an additional time period. Thanx guys !!
Edward Pspeed up the paperwork part, it seems to take forever for the guy to enter all the information in the computer.
MIKE REveryone was very helpful, friendly and accomodating
WILLIAM VWaited at the counter for over 45 minutes, while the sales girl told me that my American Express Platinum card was denied!! First time ever in over 52 years being wire Amx . I ran another card Visa …… she said that’s been denied! Also the first time ever …… I have absolutely incredible credit and the audacity that both cards were denied just makes my blood boil. I asked her to manually enter the number, and she did and it cleared .. … ITS YOUR MACHINE THATS NEEDS TO BE REPLACED ! She said it happens ALL THE TIME …….. Do something to fix the problem and STOP causing embarrassment to your clients that come into your business. First thing Monday morning I will call U Hauls home office to complain about this issue. Larry Ameen
LARRY AStaff was quick, efficient and friendly.
ARNOLD RVery convenient easy to drive
JOYCE CThe "oil needs changing" display made it hard to follow mileage. So change the oil more often. Nice employees.
BERNARD WMileage on odometer was higher than on my initial statement and not corrected downward. Fuel level was lower than on additional statement so again in U-Haul's favor. My initial and preferred rental choice and confirmation (van) was changed to by U-Haul to box truck.
Daniel WCourteous and professional staff. Rental experience was very good.
Anthony NFast friendly service, with a wide variety of rentals to choose from. In store and online services to get what you need when you need it!
MICHAEL LNothing every thing was excellent. Customer service was the best love the Experience that I had at this location. Thank you so much every thing worked out for my need !
ANNA AHad a really good experience renting a trailer for the day. Cheaper than Milpas Rental by a good margin. I will for sure be renting again in the near future
EDWARD VEverything was good.
SCOTT HThe gentleman that helped me was fast, friendly and got me on my way quickly. 10+ rating.
SCOTT HNothing. It was perfect
JAY CExceptional customer service
ROBERT VLet them know there is no ramp with the 10 ft. truck. Other than that, this was the best moving experience I've had.
KATHLEEN MEverything went very well and the attendant was very efficient and courteous.
BENJAMIN AGood location and great service.
HYEONG Cevery thing went well, just wondering if the pads were included? we were very satisfied
ROBERT BThanks!
JAMES NI use this location all the time for equipment rentals for my business. Never any problems. Great place to do business.
ROBERT SThe trailer worked perfect for our needs. Pick up and drop off was easy
Julio SCan’t think of anything you could have done better.
ROBERT BI showed up a little before the shop opened at 7:00 and two staff members were already there and ready to help. It was COLD but they didn’t complain at all. Super helpful and friendly.
DAVID SThe customer service person was friendly and efficient but could have done a better job of reviewing details of the rental and the rental return process as well as some of the key features of the rental truck (I.e, they could be more informative)
DANIEL LOn go around inspection, x stickers marking previous damage had fallen off. If I had not mention it I would be blamed. Printed contract font was so small it difficult to see the milage. Due to this I didn't check on odometer if they matched. They didn't. I only drove a total of 5 miles for 1 day but was told 17. The employer said sometimes they drive it to check it out or go on a errand and don't report or forget to report the extra miles. He settled on 10 miles. Headlights on 10 foot truck were very dim. and hard to drive a night.
ANDREW SI’m so grateful for this UHaul shop. It’s so easy to get things done with them. Trailers are always available. Prices are fair. I pull-up, they hook it up and I’m off to get the job done. And when I’m done, I just pull-in, they unhook it and I’m off. Fast and easy. Service is GREAT. And the owner is a local and a really good guy.
DAVID SProfessional, great customer service, reasonable price
ROBERT VHard to improve. Staff was prompt , on time, technically competent, nice to deal with. Site was clean and orderly, very nice.
ROBERT GThe staff at this location were friendly and effective. I would recommend for sure!
PERNILLE SN/A
NORMAN SI appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.
Judith S | Overall ExperienceThe lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!
Lauren R | Overall ExperienceEvery time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help
Lucas B | Overall ExperienceYou're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.
Frances L | Overall ExperienceDelivery and pick-up of the U-Box was seamless. Thank you.
Olivia M | Overall ExperienceRene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!
Lauren C | Overall Experience