Customer Reviews for U-Haul of Santa Barbara
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Santa Barbara
Carlos J. on
Nothing. You guys are great.
Pamela K. on
No improvements needed. Fast, efficient, friendly and another happy customer!! See you next time!!! Thank you!!
Michael V. on
Samantha provided me with world class service. Thank you.
Nicholas M. on
Include 2 free mats.
John K. on
Service agent was helpful. Site was busy.
Jesse L. on
Helpful friendly personnel focused on their work.
Transition H. on
The U-Haul staff I dealt with were friendly & professional. It was easy to make a reservation over the phone & even with a slightly different pick -up time which was later than I originally had asked for (my change). I was able to still get the vehicle when I required it. I would recommend U-Haul to anyone looking at renting a vehicle or anything else moving related.
Richard F. on
This location has always been perfect every time I have gone there.
Curtis A. on
I don’t like that I immediately began getting texts for solicitations after I reserved my equipment
James V. on
Excellent customer service.
Leila K. on
My original reservation was for the Milpas location. When I arrived my truck was not there. They referred me to the state street location which did not have my reservation either. They told me I was supposed to pick up at Milpas. In the end I had to drive over to Hollister but was very impressed and satisfied with their service.
Ivan H. on
Attendant was very efficient.
Danielle O. on
Parking lot is a bit confusing and difficult to get into with the moving truck, but not much can be done about that considering the location.
Nicholas L. on
I had a very smooth and easy experience.
Marcelo L. on
Samantha was excellent. She convinced me to rent. The guy that helped me with the trailer was also very good. Keep hiring people like them.
Rachel M. on
Easy and quick. The gal I spoke to (cust. service) She was very polite and knowledgeable. Great experience! Thank you!
ROBERT A. on
Thank you!
Jeffrey L. on
Abel and all the guys, as always, are great! I know a lot of people go in and complain, or do so online. I rent about once every two months at this location, and the staff are always great.
Michael S. on
Great was in and out in a few minutes
Haoyu S. on
I tried to refuel back to the original fuel level just before the returning deadline. I read the manual, and it says that one should use diesel. However the diesel nozzle won’t fit in. Finally when I return to U-Haul without refueling, my wife told me that it should use gasoline. It turned out that the Manuel is a wrong one! This results in $30 service fee! Just for a 1/16 tank of fuel! Very bad experience.
Jill S. on
Set up reservation online. Added my Id.. Showed up and everything was easy and ready. Good Customer Support. Upon Return I was greeted quickly. Final Payment discussed. Great experience.
Donald L. on
All of the employees that I dealt with were very helpful and pleasant.
Marc B. on
Even the windshield was clean!
Joy K. on
I was appalled at your policy of storing sensitive information for customers. I reserved online and had to enter my credit card number along with exp. date and CVC along with billing information, and my drivers license number, birth date and expiration. Then when I came into the store the personnel took a photograph of the front and back of my drivers license and I had to put my credit card in the store machine. When asked what happens with all this data the person said it was stored but that he could not access it. THIS IS CRAZY. Beside the point that you had me enter information twice - into different systems (?) I use UHaul maybe once every 5 years - there is no reason your company should store my sensitive information - I do not trust that it is secure - information is breached all the time. You should not keep this information for the security risk, and if you sell any part of this information it is a breach because there was no place I could see to opt out of any of this. I especially don't like the fact that you have photographs of my licence. PLEASE RESPOND TO THIS REQUEST BY DESTROYING ALL OF MY DL AND CREDIT INFORMATION that Uhaul now possesses "until the end of time." I will be telling my friends about this overreach. Why would Uhaul put themselves at this sort of risk anyway? Joy Kunz
Nicholas C. on
I rented a 5x8 trailer to help us move across town. Upon arrival, I was told that my hitch was too low to the ground. This would be acceptable if I had not already used a UHaul 6x12 trailer 7 months prior to move across the country with no problem. Luckily we were able to rent a moving van that was available. We ended up spending more money than we wanted to. I am not sure I will use UHaul again due to their inconsistent policies.
Wendy D. on
The people working at this Uhaul were kind, thoughtful, and overworked from what I could see. There were not enough people on staff to handle the amount of people coming in to rent, return, and buy supplies. Also, there is a ceiling fan that needs attention. How these individuals work with it making a constant clicking sound is beyond me.
Conway R. on
Drop off in Santa Barbara was Aldo excellent
John O. on
The people at this location are very professional and friendly. Makes the whole experience stress free and easy!
Richard M. on
Team there is always friendly and helpful. It does help if you complete the online forms in advance, it really speeds up the process when everything is done electronically.
Denise W. on
The staff at the Santa Barbara location were especially helpful and friendly!
Ruby L. on
We had no problem checking in or out. Thanks Ruby
Jack M. on
Your after hours check in sucks. I tried to check in the returning trailer the same day as I rented it on December 24th at 4:30 (after hours) and I was not able to "check in" after the web site opened up at u-haul.com/share. So, on December 26th I noticed and add $20 charge on my invoice for extra hours check-in even though I had telephoned U-Haul of the issue. The U-haul contact made a note of my on-time check-in but the $20 charge was added to my final invoice. Of course, after I noticed the added $20 charge I contacted U--Haul to request a credit for the extra $20 charge. What a pain! Help. Contract No. 83181768 - Jack Maxwell jackmaxwell@icloud.com - 805 451-1669
Alejandro T. on
I took advantage of the online check in process which made the experience very quick and easy. Returning my rental was just as easy and the two guys who helped me that morning were very pleasant and helpful.
Charles P. on
When I went to pick up the truck in Ventura I was told that I had to drive to Santa Barbara to get it. If I was notified that I had to do this I would have cancelled my order and go elsewhere.
Janice V. on
Continue the good service, gentlemen that helped me was excellent.
DURWARD B. on
Very efficient and helpful.
Sheldon R. on
Wonderful people run this store.
Samantha A. on
The person that helped me return it was extremely friendly and helpful! Wish I would have taken his name down
Mark H. on
I called to make a reservation in the morning at 7:30 a m they called me at 10 or 11 in the morning ask me if I still need my reservation cuz it was for 7 in the morning when I clearly told the woman I spoke to on the phone I need a 3 p.m. pickup this inconvenience for me to go pick up a trailer 45 minutes out of my way I would never use U-Haul again
James S. on
You could make it a little easier for old people with arthritic hips to get around. As it is, customers are required to walk around from the back to the front several times when picking up a U-Box or Car Transport. Every time I went in, my hips were killing me as I was leaving with my trailer. Several times I asked if I could use the employee door, to save myself some painful steps.
Chris H. on
The staff did a great job getting me hooked up to the trailer and processing my return. They also installed a ball for me. I was very appreciative of their great service and will definitely be back!
Keven S. on
The gas gauge dropped from 1/2 as I left the site. I drove 10 miles . It was 2.5 notches below 1/2. I went straight to a gas station and the tank took 9 gallons of gas to get to 1/2 tank. I put in enough to go two notches over half and I put in a total of 30 gallons. It was sketchy to say the least. $70
CALVIN G. on
Getting better with the times...
Todd B. on
Slow at point of rental
Ernest P. on
Quick & easy reservations and checkout.
Kathleen G. on
Vey helpful, courteous & were kind enough to work with me when I could not return the truck at scheduled time. returrn was fast & friendly
Linda P. on
very efficiently run. They got me in and out without a problem.
Melissa P. on
The office was open, the personnel checked me in using the app, it worked great.
JAELIN F. on
everything about my uhaul experience was an absolute nightmare. I would actively discourage anyone from using uhaul for their next move.
Ernest P. on
Quick & easy reservations!
Wladimir W. on
Make imput of customer stored daily ta available online and for agent to speed up process of return rentals
Judith S. on
I appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.
Lauren R. on
The lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!
Lucas B. on
Every time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help
Frances L. on
You're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.
Olivia M. on
Delivery and pick-up of the U-Box was seamless. Thank you.
Lauren C. on
Rene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!
To Top