Customer Reviews for U-Haul of Santa Barbara

6,862 reviews

4417 Hollister Av   Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

(805) 964-6777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(805) 964-6777

4417 Hollister Av
Santa Barbara, CA 93110
(On the corner of Hollister and Modoc just N of railroad tracks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep being The Professionals You All are

AMY J. 
Rating:
3.0

The entire lot and facility is too small for their inventory compared to the Curtner location. It was confusing as the customer in where to park the Uhaul truck, as well as customer parking.

CRYSTAL C. 
Rating:
5.0

I had a very good experienc ethe last 4 times I rented from Bobby, a hard worker who'd like to be a assistant manager, he's very proffeshional and know what he's doing, so I would support that!

ANTHONY L. 
Rating:
3.0

We needed truck first thing Friday, day after Thanksgiving. Was told originally that the store would not be open until after noon, so I had to pick up on Wednesday before Thanksgiving. Only to find out the store was actually open on Friday. So that was irritating. Also, initially when I placed reservation - in store - the girl put down 10', not 20'. I only caught it when I got my email confirmation. That would have a been a huge problem.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Gail P. 
Rating:
3.0

Customer did not leave a comment.

franklin D. 
Rating:
4.0

Faster check out

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
2.0

Be friendly, cooperative and interested in the customer. In addition your rates are falsely advertised.

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Nothing. It's all good. Maybe little extra help on front office, ti get things move faster. Very happy w/ service and pricing.

ARTURO P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

I'm in the process of moving to LA. One of these trailers isn't enough to do it all in one go, but it's great for items that won't fit in the Tiguan. Like what I took down this time, my motorcycle and a couple of desks. The price for renting this, at about $30/day, is an incredible bargain. Renting a truck, with mileage fees, would've been a fortune. I guess I'm lucky that I already did the hitch attachment and electronics when I came down here from Seattle, so I don't have to pay for that again. I'll probably rent one of these every weekend for the next month.

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

JACK K. 
Rating:
5.0

Very efficient

Felicia B. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
4.0

Customer did not leave a comment.

RACHEL T. 
Rating:
5.0

Nothing

William E. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Gabby was wonderful she was attentive and made sure that my needs were met. Chris helped me with my rental and he was just a delight. the vehicle was clean and the whole process was easy and most importantly cheap. Return was simple and easy. Would highly recommend this location and staff.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS A. 
Rating:
3.0

The rep from 4417 Hollister uhaul said he didn't see any comments or messages from my pickup location by your other representative. He said he can't help me only if I contact corporate or my pick up location. I called and it was after hours and nobody answered and my call was transfers to corporate but I had to finish the call. I will like to call them tomorrow and follow up to see if what I was promised will be delivered due to the delays and costs was imputed due to the change.

NATHAN G. 
Rating:
5.0

Very personable and helpful staff. Quick turnaround.

SIRIE G. 
Rating:
5.0

Customer did not leave a comment.

THANH N. 
Rating:
5.0

Great customer service!

YAROSLAV F. 
Rating:
2.0

I reserved a 20' truck but they gave me a 15' truck. I realized the mistake when my friend arrived with the truck in Los Angeles.

DUSTIN S. 
Rating:
5.0

Great service, very wasteful experience

Elizabeth M. 
Rating:
5.0

Gabriel is a superstar. She is knowledgeable, friendly and very helpful. Whether it be at the storage facility or Uhaul rental location, she is my go to person

TERESO G. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
1.0

Reserved a 26' truck for 10/30, then was notified it wasn't available so changed reservation to 10/31 for a 26' truck and rescheduled my movers. Notified 2 days before this second 26' truck was now not available and I needed to drive to Oxnard to get a truck this big (w/ no option to drop in SB). Had to rent a 17' truck since that was the only truck available and had to make 2 trips from my apt to house to get everything moved. This is the second time something like this has happened with uhaul. Won't be renting from them again

CASSANDRA W. 
Rating:
5.0

Customer did not leave a comment.

ILIAN J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
3.0

Although I reserved this in ample time, the scheduling department reported there was no availability in any surrounding areas for the equipment we needed. Pretty disappointing that a company located all over the US couldn't fulfill my request. Therefore I had to settle for an open trailer & my items got soaked in the record breaking rainfall! Not at all happy they can't provide you with something else better if what you need isn't available or at least discount your rate for what you have to settle for!

BRANDY H. 
Rating:
5.0

Second time dropping there. Very fine experience.

Greg M. 
Rating:
5.0

As usual, the staff lead by Gabriella was friendly, courteous and professional. She runs a smooth sailing ship at this U-Haul location. I am always greeted with friendly staff and prompt service. Christopher made my drop off super easy and fast too. I trust this U-Haul group to make sure I have the equipment I need, when I need it and in perfect order. I love knowing renting at U-Haul is convenient and so easy to do!!! Thanks Gabriella and team!

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

A bit more staff

DANIEL L. 
Rating:
4.0

The employees seemed a little unhappy.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

opec I. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
3.0

I still haven't received my receipt from a truck I returned 8 hours ago. The agent told me to leave the truck and I'd hear back if uhaul had any questions. I just want my final cost.

Michael P. 
Rating:
5.0

Nothing that I'm aware of. It was so simple! I didn't have to go inside or stand in a line! A wonderful gentleman employee told me that I was good to go and I'd receive my receipt via email and I did!

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

MARTINMIHAYLOV M. 
Rating:
5.0

Customer did not leave a comment.

ARIANA R. 
Rating:
5.0

Nothing everything was perfect!

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

TEODORA ALICIA G. 
Rating:
5.0

Your website is a minefield of click bait, which is poor customer service. Using these types of hustles leaves a bad memory of the experience, despite what you did good. You lose your goodwill.

SIRIATMA K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

NADGEGZDA M. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

Paid $10 for gas over a $500+ total charge. I filled it to 1/4 tank. But they won't accept the reading. Nickel and dime customers is no way for good rating

LE P. 
Rating:
4.0

The Crew are always great and professional

RICHARD P. 
Rating:
5.0

Jake, Roberto and Michael were my contacts at this location. They were all professional, courteous and made the experience of renting a moving truck pretty darn simple! I will highly recommend this store!

DEBORAH T. 
Rating:
5.0

Don't need to improve ! Just keep doing what you guys do, as far as customers service they do and excellent job thanks to the manager and Robert. They just make everything easier.

SERGIO G. 
Rating:
5.0

Super easy to drop off the vehicle. Quiet location with no long and knowledgeable staff.

CLARE H. 
Rating:
5.0

Customer did not leave a comment.

BROOKS L. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Gabriella was extremely helpful and friendly -

GRAEME L. 
Rating:
2.0

Rental location changed(not their fault). Move Blankets were ordered, but not available when vehicle was picked up. Was told gas tank was full and ready to go, gas was at 1/4 tank. Vehicle smelled like cigarettes, inside was sticky and not cleaned. Exterior had damage that wasn't marked, could tell the exterior had not been cleaned in months.

DANIEL O. 
Rating:
5.0

Let them know the drop off place is not a U-Haul main drop off and might be closed/advise of lock box.

GHOSHA M. 
Rating:
5.0

Nothing, everything went perfectly.

DENNIS E. 
Rating:
5.0

Gabriela provided great customer service.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BAILEY C. 
Rating:
3.0

I called U haul a few days prior to my pick up date to request a car trailer ,haul said the only trailer was Suncoast rental in Carpinteria 15 miles from my house ,On the morning of my pick up I called to make sure it was ready for 2 o'clock pick up,O arrival at 2 I found the trailer with a flat tire,I called U haul and was sent to a location 1 mile away from my house where they had several car trailers available The manager assured me that I was not getting charged twice, I was the young female manager was arrogant and snippy ,the staff on the lot were excellent and helpful I was now 3hours late to leave and had to drive all night to be in Phoenix at the drop off time I had promised my client .On checking my bank account I was charged twice,

Trevor D. 
Rating:
3.0

Booked an appointment and showed up early. Expected it to take an hour to install. Was told it would be 3-4 hours which was disappointing as i had to change plans. On the plus side, UHaul had the hitch available and instock, whereas everyone else was a month or longer wait.

karim O. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

The mover that I purchased through U-haul was not available (which was a hassle). I rented a 26 foot truck online, but got a call the next day making it a smaller size and moving the location (bait and switch). I got subsequent calls moving the location around some more. In the end I got a smaller truck than advertised at a later pick-up time. I was also charged a fraudulent re-fuel surcharge as U-Haul sends you out with 3/8 fuel (which is really barely over the 1/4 mark and then charges even though I replaced the fuel that was consumed.

Nancy E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Pickup was slow even though it was automated, but the process of phone verification of alternate contacts is cumbersome and frustrating. The truck was not washed clean before renting out.

Naresh S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

The whole location is revitalized, someone must have taken charge and whipped that place into shape!

James F. 
Rating:
4.0

the owner operator that assisted me was exceptionally helpful and very pleasant to work with.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

STEWART H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Very fast and professional service

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

LAUREL H. 
Rating:
3.0

Talk customers through equipment better.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

GERALD PATRICK K. 
Rating:
5.0

Very friendly and helpful service

RANDOLPH DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

It was very difficult to find out if any location had the trailer I requested. It woud have been nice if i could have confirmed availability before i made plans, but your system wont do that. You have to make a reservation first, then you find out whether or not a trailer is avail. It ultimately all worked out thanks to two nice ladies in Oxnard and Fresno who were very helpful.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
1.0

The worker started moving my U-Haul while I was still inside the truck unloading and I had to jump out, then he almost backed up into my friend

JUSTIN H. 
No reviews have been submitted for this location.

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