Don’t understand how it’s cheaper to drag a trailer back on one way move. Should be cheaper to drop it at location
KEITH ICustomer Reviews for U-Haul of Sharonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved my trailer ahead of time with a scheduled pickup time. The office seemed understaffed and I had to wait 50 minutes before I was waited on.
DOUGLAS SRob, the manager, is absolutely outstanding. I'd poach him from U-Haul had I had any business.
Leonardo FStaff here is always the most knowledgable and friendly. yes, they are a little understaffed but I ALWAYS choose to rent from this location over others! n Tires on the auto hauler were newer and gave me confidence.
WENDI S5 stars! Took about an hour to have a receiver hitch installed. Seems to be very good quality
Greg TGreat customer service!
JAQUELIN MRob and staff were amazing! Check in and return was flawless. I had absolutely no issues.
Blair POver charged for gas .I took a picture of the gas and over filled it from what you gave it to me as
MOHIEDDIN KUnfortunately, I lost track of the name of the man who waited on us. It was a very busy morning on a holiday weekend and he did very well. He had a lot going on and he stayed cool, calm and friendly. He took good care of us and I hope if we rent from you guys again, we get him as the counter person. He is maybe 6 feet tall with white colored hair and a friendly personality. He’s definitely an asset for you.
MATTHEW NThank you so much. Amazing service.
ADNAN JWe appreciated their customer service!
STEVEN BNice young man helped on hooking and unhooking !
ERIC DVery prompt and excellent service.
GAIL DThe guy working here had an issue with the truck in front of me and it took a few minutes to help me but he was very apologetic which was appreciated. Everything else went fine.
BRADLEY Bstaff were super polite and very helpful!
ALEXANDER CJamie was amazing getting us all set up. We were in and out in no time.
James NJamie H was great! Thanks for making pick up smooth and easy!
JONATHAN MThe registration/sign-in process was chaotic. People standing everywhere. No clear person in charge.
JAMES WWe had a very good experience. Jamie was very helpful and friendly when we picked up the trailer. The employee that assisted us when we dropped off the trailer was freindly and efficient. The trailer was in good condiction and met our expectations. Overall we had a very good experience.
Elliott C👍👍👍
MIZROBJON YJamie H was very welcoming and thoughtful. She was resourceful and answered all my questions. Her customer service exceeded all my expectations, job well done.
ABIGAIL SI had a great experience at U-Haul on Reading Rd thanks to Jamie Halloran! She was professional, friendly, and made the entire process super smooth. I rented a 20-foot truck for the day and also picked up some medium boxes. Jamie made sure everything was ready to go and answered all my questions with a smile. Highly recommend asking for her if you're planning a move—she made it easy and stress-free! Jay Bedi
JITENDER BJamie H was very professional and got us in and out fast. Made the rental experience very good !
DONALD MJamie and Jeff were MAGNIFICENT! Their knowledge of the equipment and customer service skills were top-notch! They definitely made my pick-up experience worth it! Kudos to two great employees!
Michelle WA business is only as good as the person running it, Rob Frost is EXCELLENT - and this U-Haul business is excellent as a result. 20+ years I go to this dealer - impressed with how well products are available, how well permanent trailer hitches are installed on my vehicles, how there are never worries, just smiles, doing business here. Thanks, Rob!
BRADFORD WI had an issue with the wiring on my vehicle - the trailer lights wouldn't work. The manager came out, took about 20 minutes looking at my vehicle, traced the problem down, and fixed it for free!
NEALE LJamie H is and always great. I have rented numerous times at this location. Jamie has helped me multiple times and is always great. Smiling and give me all details.
CHERNOH BU-Haul of Sharonville 770050 was absolutely terrible. We rented the same auto hauler on 4/18 and when we arrived they said we were late (20 minutes due to waiting in line) They cancelled our reservation without ever calling us. The auto hauler was still on the lot but they would not rent it to us. We were forced to get a one way from Danville VA.
BRENDON BHad to wait over 30 minutes to pickup the trailer - when I can back to drop it off, was a complete cluster - nobody was moving trucks out of the way so waited at least 15 minutes - lots of staff around - nobody was helping - poor management and lousy staffing arrangement
Jessie CAttendant was more than helpfully
IVAL GFriendly and helpful workers.
VERNON LGreat customer service by young lady who assisted me!
MARK GThe trailer was fine but the aluminum hinge driver side was broke and never fixed. This created issue for our loading and unloading of our items hauled. I do not consider this an employee or lactation problem which were fine.
LINDA HThanks to General Manager Lisa Birch Jones who made the entire trip from start to finish possible. She promised all would be okay and it was. She and her teams handled everything wonderfully. I was very happy when Jim collected me in Sharonville, because I couldn’t find my way. The lady who set it up was my she-hero. The check out process was quick and easy that to Malia. I might be pronouncing it wrong. The return process though bumpy and could’ve been additional money for me four to a timing error, GM Birch understood and corrected the error. The vehicle was clean accept for dried spilt liquid on the console and a damage area of which pictures were taken and submitted.
NICEA MThanks Rob - your team is amazing!
NICHOLAS BPeople I dealt with were friendly and informative. The only thing I would suggest is to have more than one person working the office.
JOHN GAs usual they were great. Rented from them 6-7times over the years Not always quick to check in but worth their taking care of me. Highly recommend
ROBERT JJamie was a great help. Thank You. Ron Brooks
RONALD BAs always, the staff goes above and beyond to take of us. This location can get very busy, and we always feel like we are a priority. Rob and his staff are excellent. Keep up the good work!
Kerri UJaime H. Greeted with me a smile. She was so knowledgeable and professional! Love her energy 😊
DEANNA TThe service at this location can be slow sometimes bc of the volume of customers so I tried the self checkin/out feature on the app. It's even worse. The need to take 15+ photos and type all my information in when I have an account with U-Haul is a waste of time. All of my personal data should self populate vs having to retype. Needs Improvement.
Mark ZNothing it was all good
BRIAN KThe guy who helped me ( I think he was the owner) was super helpful. He was so friendly.... really one of the best experiences i've had in years. 100% would recommend this location to anyone.
PAUL GEasy on-line reservation. Quick pickup and drop off
RODGER BThe general manager Rob was nasty and rude..Said he had been at work for ten hours to explain his behavior..The woman who also was at the counter did not show me where the lock box was I had to ask and then wait for her to open.it because the Code would not work. I brought the truck back 3 hours prior to the schedule and was still charged the full price..I will not use this location again..
Dorian FJamie was amazing at customer service. It's quite a busy day she handled all customers with a smile. Had me in and out of the door and quick fashion. Kudos to Jamie.
STEVEN BAlways top service & quick to address any issues.
NICHOLAS BYoung lady was amazing...Great customer service...
CORBY CJaime was very friendly and helpful
DANIEL Gexcellent customer service!!!
MARK JPerson who checked me in was great.
ERIC SThe time to rent the trailer was more than 30 mins even through I reserved it on line. An the drop off was horrible. People were blocked in an could not exit. This was because where the drop is the employees were cleaning the trucks instead of moving them to a different area. So as more came in you couldn't leave cause all was blocked.
larry wFirst, great technician helped connect vehicle with trailer lights - exceptional customer experience! Secondly, check out and check in were easy and uneventful as they should be. With a little better mgt on site they could be one of best in USA.
ERIC MBest U-Haul rental experience ever, both pick up and drop off went quickly and smoothly. Great staff.
CHRISTOPHER OCustomer service was awesome!
ROBERT SCustomer service at this location is the best. You rock Jamie!!
JUSTIN HFolks at this location were extremely helpful. My SUV did not have all of the necessary fuses for the trailer lighting. One of the employees found what I needed and installed for me. Very good customer experience!
Mark PUnderstaffed and took 30 minutes to pick up a trailer. One tire was low but acceptable. At drop off the app gave the wrong rate which was frustrating. Had the rental for less than 8 hours at a location open 7 days a week and it said the charge would be for two days. Issue was corrected in the morning without further intervention required so at least that was good. Hookup was good. I should have lowered my hitch a notch or two but that is on me as the driver. Convenient to storage locker location so might try them one more time. Haven’t decided yet. There’s also a Budget rental close by.
JOSHUA ATruck was dirty (beverage spills on the cupholder area, floss pick in the phone holder area). Truck leaked significant amount of water, destroying 6 boxes and contents. Truck check engine light came on, engine revved, truck stalled out at stop lights on 3 different occasions.
LISA MJamie was amazing. We rented from her two weekends in a row and she made sure we had everything we needed. Even found us a couple discounts.
JENNIFER SGood spot
JEREMIAH NThe staff was very helpful and super professional.
CARRIE NThanks!!!
JOSE VThe folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠
LAUREL H | Overall ExperienceA+ service
Milad E | Overall Experience