Customer Reviews for U-Haul of South Salem

3,628 reviews

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

Mikel F. 
Rating:
1.0

It was easy to rent the vehicle. Upon return, the agent did not do a visual inspection and charged me $25 cleaning fee. The van was very clean upon return and, in fact, we left the broom inside. I reached out to customer service and the local manager requesting a refund, to no avail. No reply at all. I'll be disputing the charge with my bank! This is unacceptable service! If you rent anything from them, INSIST they do a visual inspection upon return!

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Lucinda H. 
Rating:
5.0

parking was difficult

james R. 
Rating:
5.0

Customer did not leave a comment.

angela N. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
3.0

They didn't do a walk around to check for scratches, etc.

Charlotte W. 
Rating:
4.0

Customer did not leave a comment.

Dakota S. 
Rating:
5.0

The staff was very helpful in resolving an issue we had with the lights. They were above and beyond to get us on the road and resolve the issue. Great job.

Dawn F. 
Rating:
5.0

The truck was clean, well maintained and easy to drive.

Kurt D. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Very customer friendly, and conveniently open late for dropoff. Very good service.

James B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I have rented trucks and vans at this location at least five times now and every time good service, reliable equipment. I recommend it.

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
4.0

Customer did not leave a comment.

Saydyie D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Excellent service. Highly recommend.

Jeffrey L. 
Rating:
1.0

Not really fair to rate the pick up location. Terrible experience with u-haul and will not choose or recommend in future.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

There was about a 20 minute wait and the store seemed understaffed.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Bob L. 
Rating:
3.0

No customer service.

John S. 
Rating:
5.0

It was a great experience, employees were friendly, knowledgeable, and efficient.

Kayla B. 
Rating:
5.0

The medium size boxes I bought were terrible. Most of them ripped during the move and they weren't even fully packed.

Katie S. 
Rating:
4.0

Had good service and clean equipment.

Paul K. 
Rating:
5.0

I was in and out within ten minutes at pickup, and maybe two minutes at drop off. Very easy, thank you.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Wallace J. 
Rating:
5.0

The guy working at the counter was awesome! He went out of his way to provide excellent customer service. It's hard to find that kind of genuine care these days.

Rochelle N. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer service is top notch!!!!! Great guys and amazing at what they do!!

Jeff P. 
Rating:
5.0

Nothing. The young man that was on duty was helpful and efficient.

Tim B. 
Rating:
4.0

Update the paperwork when the first equipment assigned has to be swapped out.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

An old gas station but effective

TODD M. 
Rating:
5.0

Customer did not leave a comment.

brendan R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Liam M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
4.0

Agent was really good. Truck was clean. We had one real problem. The truck had less than 1/4 tank of gas, making it hard to do our move and not run out of gas or have to fill it multiple times. Our friend filled it for us, not realizing it had only 1/4 tank and so made a donation to UHaul of over $150. We were not able to get a credit or any kind of return on this. When you give a truck with so little gas, you set customers up for this. You profit, we lose big time. Really disappointing.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

corey G. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Nothing! Jacob and his staff are great; very accommodating!

David H. 
Rating:
5.0

The overall experience was good. Staff was friendly. A bit of a wait, but not horrible. The return of the vehicle was painless as well. Overall, I am pleased.

Steven S. 
Rating:
1.0

Customer did not leave a comment.

Roland T. 
Rating:
5.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

The customer service and staff are terrific to deal with. Very efficient. Will rent from this location next time. Thanks 😊

PHILIP L. 
Rating:
5.0

Cody went above and beyond in customer service. Thank you

Edwina A. 
Rating:
3.0

Cramped location.

Tung V. 
Rating:
5.0

The woman at the counter was wonderful. Great attitude and very helpful.

THOMAS H. 
Rating:
5.0

EMPLOYEE WAS VERY HELPFUL AND DID AN EXCELLENT JOB IN ASSISTING ME. THANK YOU.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
3.0

Customer did not leave a comment.

Jazen P. 
Rating:
5.0

Customer did not leave a comment.

Caleb S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

The best U-haul rental transaction I have EVER experienced. Friendly, efficient, professional and personable. AND honest prices. Thank you soooo much! Patti

patti M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Extremely fast to disconnect, inspect, and return. The gal that came out to help us was super friendly and quick.

Chris L. 
Rating:
1.0

The truck has a sign that clearly says the truck is supposed to be swept before it's returned and no one at this location bothered to check if the prior renter swept before renting to a new customer (me). I had to take the time to clean the prior renter's mess. There was literal dirt in the truck!

DShondra M. 
Rating:
4.0

The truck was in bad shape. Very dirty. Staff was very friendly and helpful.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very pleased with the return process. Uhaul has truly figured out the cookie cutter method to train their folks to be the best! Cheers!

Rich H. 
Rating:
5.0

Staff was excellent at both locations

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
3.0

Extra charges not clearly listed online and too few miles allowed for the trip

VANESSA G. 
Rating:
3.0

I rented a truck for a one-way trip from Salem to Portland. At the Salem location, I was told to call a phone number when arriving in Portland to confirm the location where I wanted to drop the truck off. When calling the number, the person said that I was supposed to return the truck in Salem (over an hour away), that I was charged an in-town rate (I wasn't), that my rental was not one-way (it 100% was), and that I was “done a favor” by getting a special rate (I wasn't). I told her that she was being “combative and ridiculous,” and she hung up. I would rate this experience as a 1/10: would not recommend.

Matt G. 
Rating:
5.0

Above and beyond! I couldn't have asked for a better experience with renting a truck. The process was easy and straight forward start to finish.

kevin P. 
Rating:
5.0

Whole rental was a very positive experience.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
1.0

Well the guy that we had originally picked it up from was extremely rude and lied to our faces about you having the vehicle available and then my mother in law said she didn't have all the money on the card and she was trying to call someone else to send her the rest and the guy said well I guess it looks like you won't be getting it then and she was extremely upset with his customer service because he lied about availability for your uhauls anyway

Kristien W. 
Rating:
3.0

When we pulled up front to return the truck the employee was out front smoking as he worked he set his lit cigarette on the ground while he helped us. I am severely allergic to cigarette smoke and thought this was extremely unprofessional as I had to run for my vehicle to reduce the reaction.

Judson B. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
5.0

Customer did not leave a comment.

Shaena Y. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer service was outstanding. Easy, fast, and very personable. Loved the experience and can't wait to rent again.

Kathleen A. 
Rating:
5.0

Person who assisted me was very knowledgeable and friendly.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

Jerome K. 
Rating:
4.0

Super friendly and helpful gentleman hooked up the trailer and explained it to me. It was nice and assuring.

Glenda A. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

edward R. 
Rating:
5.0

Uhaul on 12th st Salem Oregon is top notch for your rental needs!

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
1.0

I received at the vehicle with just barely a quarter of a tank of gas in it. I drove it less than 5 miles, and figured I'd just pay for a gallon of gas when I returned it. They informed me since it was less than a quarter of a tank that they would be charging me $30 plus whatever gas it took for filling it. So I ended up having to leaving and find a gas station to bring it back up to just over a quarter of a tank to avoid the fee. They should not give vehicles with just barely a quarter of a tank in mm.

Candace B. 
Rating:
1.0

Lock the uhaul door please as when I got the truck and took it home there was someone in the back of the truck intoxicated and I had to call the police ! This put myself and family not safe

Mandy F. 
Rating:
5.0

I have used this location many times and always had a positive experience!

Diane Q. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Nothing everything was great. There was a bit of odd odor in the van but opening windows resolved the issue. Staff were superb and friendly!

kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Kyle Y. 
Rating:
5.0

Customer did not leave a comment.

LaRon T. 
Rating:
5.0

The Staff that worked today 4/16 11:30ish, we're AWESOME!!! Give them a bonus please!

Markhuri S. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

oscar G. 
Rating:
5.0

Staff very helpful

Stephen M.  |  Overall Experience 
Rating:
5.0

Very good to work with, very happy!

lloyd d.  |  Overall Experience 
No reviews have been submitted for this location.

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