Customer Reviews for U-Haul of South Salem
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of South Salem
Ryan H. on
Asked me to go get gas when truck was leaking fluid and check engine light was on. Charged 36 for gas when less than 1/8 of a tank was used. Seems like this should be waved due to truck problems.
Robert C. on
Staff worked diligently to get me on the road. Hats off to the 12th St crew!
John K. on
Repair loose wire on tail light. Agent made note of light when I returned equipment.
John P. on
Have the trucks fully fueled so you don't have guess about how much gas to refill at return.
Kirk K. on
I went in the dealer the night before I needed to rent a trailer to see if they had a trailer I could rent the next day and was told to contact the uhaul on-line since the dealer was closing in 5 minutes. I contact uhaul online the next morning and was promised that someone would search for a trailer. I waited an hour and was not called back. I rented a trailer from this dealer and everything was OK except when I was told that I was going to be charged for 2 days. The automatic 6 hour rental term forced me to call in after 6 hours to update the dealer that I needed the trial for an additional 2 hours. My prior trailer rentals all went off which out a problem.
Efren Z. on
The online process caused trouble with my initial pick-up. The people were nice, but there were issues. The drop off was quick, this time.
Michael K. on
I dropped off truck around 2PM on Saturday. Young man who closed account was very good nice and helpful. I forget his name. He was not the bearded fellow working at the time. Five stars to the young man who helped me.
Catherine A. on
Raymond was great with us and had the best customer service!!
Richard R. on
The entire staff was very helpful. However, trying to reach them by phone was a real issue If they were unable to pickup the call was transferred to a central location and the wait was totally unacceptable
James R. on
great clean and well functioning van. Best price guarantee used and greatly appreciated. Would rent here again without hesitation based on this experience.
BILL R. on
Salem u hauls are the biggest cluster I have ever seen
Timothy W. on
Friendly staff!
Matthew L. on
U-haul agent that helped me took the time to explain the levels of coverage and saved me a bit of money. I really appreciate that.
Stephen M. on
Staff very helpful
lloyd d. on
Very good to work with, very happy!