Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man that took my equipment was awesome. He was professional, efficient and a delight to interact ... give this young man a raise and model your other employees after his great demeanor. Thank UHaul for making drop off so easy.
Cody was very knowledgeable, friendly, kind, and efficient. He was very helpful with me and everyone I saw him helping. Travis also very friendly and kind. Thanks for a wonderful staff.
Can't think how to improve on ‘Great'!
The guy who checked me in and out was very very slow and he was very rude. He charged me for smoking even though the manager or assistant manager said he doesn't smell any smoke in the truck.
2 hours of grace time for return. Always fill trucks with fuel before renting so customer can just fill up and not has to figure how much fuel.
The trailer we reserved ahead of time was not available. We reserved it for 8:00 in the morning. There were 2 trailers there but both had flat tires. We could pick one up at another U-Haul, but the location was almost an hour away. The guy at the Salem location was very apologetic, and I know it wasn't his fault. But we won't be using this location again.
Outstanding service, would recommend to anyone.
Very professtional
I was in and out in six minutes. I drive past the Salem Silverton store to get here, since I've had three bad experiences there. The 12th street location has been good for me, including having supplies that I purchased online ready for me before I got there. Thank you!
This location has to be one of the best in your company. Very polite and helpful.
Great customer service!
I pull in after a 4 day 2200 mile journey hauling a car on the trailer, Tired looking for help. the manager helped me unload the car, unhook the trailer - a real credit to U Haul , restored my faith in the company !
Quick and easy. thank you
Make sure the truck is within a 10 mile radius of where they originally reserve the truck if reserved two weeks or more in advance.
U-Haul at this place does not want people parking in their lot, just on street. BUT, it is not marked well. They need to put up at least 4 signs ( temporary type that can be carried into the store after work & put out in morning). That only takes minutes. My son in law came to help me & whoever the U-haul worker was; he was "downright rude" to him. That is not acceptable, is discourteous, and unprofessional. Fix this one problem (where we should park) so people know what to do. Sign could say: Please park on street. Lot is only for U-Haul Vans & Trailers. (Something like that) . The people inside are knowledgeable & nice. Thanks.
Both locations pick up and drop off we're very professional and provided good customer service.
Friendly, helpful, efficient. Everyone here was very nice.
have uhaul agent assist with adjustment of mirrors on trucks that do not have automatic mirror adjustment and verify that driver is able to make any necessary seat/other adjustments.
Great customer service, seemed under staffed and over worked. The amount of turn-ins and rentals were making it difficult for them to keep up it seemed. Too high volume of a center for 2 staff members on a Sunday. But the guys that were there were putting in work and it showed.
the rental and return process was amazing. The truck itself needs just a little TLC. Wiper blades replaced. Passenger door mirror loose and would vibrate out of position while driving.
We were scheduled for a 1-way trip, from Jefferson to Beaver, OR. Someone from U-Haul called me and requested that we return the truck to Salem. She told me we would be given an extra day, so we didn't have to come back to Salem until Sunday - and that we would be given a 40% refund. We were only slated for an $83 refund, but out of that we were charged for the extra miles to bring the truck back to Salem. We were only given a $53 refund. I don't think it is the guy's fault at the Salem location, but clearly what the lady on the phone told me isn't what happened. :(
Did online check in and was impressed with how fast we got out of there.
Fast and affordable. Very nice.
Again, so very helpful and cordial to me. Stephanie was calm and collected on the phone when I called for help with checking the trailer in....overall a GREAT moving experience. Thank you !
Shorten the wait for pick-up and drop-off. The wait wasn't excessive, but folk that need a truck for moving are generally on a short schedule.
Great service,
I reserved a pick-up for for use on 9/28 which they did not have. I also reserved a 10' truck and trailer for pickup on 9/30. I had to take the 10' truck on the 28th and was going to pickup the transport late on 9/29. They did not have one. I had to drive a 3 hour round trip at 7:00 a.m. to Milwaukee Oregon to pick up the trailer/transport which delayed my trip by a day. I requested a discount and was told a customer incident was created.
The on line + in person system is painless, and needs no changes.
Explain the expectation for filling up with gas. My understanding was I only needed to fill the gas up to 3/4 full. The gas tank was nearly full when I picked up my uHaul and I didn't use enough gas to get below 3/4 full, but upon delivery, I still had to pay a fee for gas because the gas wasn't at the same spot as when I first picked up the truck.
Service was excellent and the staff are very friendly.
Great customer service. It is worth it to use the online reservation feature and previous day online check in. Saves time for you and for Uhaul.
People who work there are top notch! All are very helpful, pleasant and courteous. Manager is the best!!! Always use this one even though others are closer.
Only One person working which meant some wait as he was helping one renter while two others had to wait.
Just wanted to say that your employees are top notch. They're very helpful and efficient. The truck was good and well maintained.
Air freshener under seats
As always best in getting me the vehicle I needed
The window handle on drivers side was broken.
be nicer
This is the only u haul we will and have used. Great customer service and equipment. Always spot on!!! Thank you :)
The lot is small, but the staff are well organized and have great customer service.
This locations always rocks it.
Very polite gentleman, to the point!
I rented a pick-up at the location I went to and the truck I got was a brand new truck. Who would have thought that uhaul would have near brand spanking new. Well done. I will recommend this location to all the people I know. This location does not come without excellent customer service as well. Very pleased.
The trailer smelled like dead fish. But we had no way of knowing until we arrived at our location to begin our move. The employee did discount our rental by $10 when we returned. He agrees, very fishy smell inside the trailer.
Very impressed with the customer service at this location. On my first visit, Travis and Isaac were extremely helpful and patient. Even though I - unknowingly, at the time - arrived 30 minutes prior to closing time, they still treated me likey they weren't in any hurry to leave. After discovering that my car didn't have the wiring installed for a cargo trailer, they were very understanding, patient, and chill (even though I practically wasted their time). The next day, I came back for a cargo van rental and Jacob was just as easy-going and accommodating. When I returned the cargo van, Travis was there and still just as kind and cool as the night before. Additionally, I appreciated that they were all wearing masks. Overall, all three gentlemen were kind, helpful, patient, and cool. Plus, their taste in music is spot on.
Maintenance was good, just a lot of dust and ash inside and dog hair all over the passenger seat . However, we have always had an excellent experience in the past at this location. Great people and always very helpful.
The trailer we rented smelled horrible (my spouse says like dead fish) it was also clearly dirty inside. Luckily we were just moving a table so weren't worried about the smell absorbing into it. If we had been moving a couch, we would have returned it and wanted a refund or a different trailer. We've rented from there before with no problems but if that had been our first experience we would be finding somewhere else to go.
Customer service was excellent he helped me with all my questions and it was actually a relaxing and easy transaction I would highly recommend to anyone just off customer service.
Gas gauge did not work properly. It said 1/4 tank on the lot then went to below empty when we drove off. Barely made it to gas station but did call the location. When we returned to the lot, they tried to argue with us but the gas receipt had a time stamp.
When I returned the truck, I was told that the computer was non-operational and they could not finalize the account until it was back in service. To subtract the pre-rent mileage from the returned mileage is basic 4th grade math. Multiply that number by the price per mile is also 4th grade math. There were no other renters or returners in the store. Even my telephone computer could have given the needed information.
Staff very helpful
Very good to work with, very happy!
