Customer Reviews for U-Haul of South Salem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of South Salem

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeffrey S. on

Rating:

Customer did not leave a comment.

Terry B. on

Rating:

No recommendations for improvement.

scott F. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Other then a used coffee cup in the center console of the truck when I picked it up, the experience was a good one and checking the truck back in was fast and easy.

Cindie M. on

Rating:

You did gr8 job.

Justin C. on

Rating:

Customer did not leave a comment.

Jerry L. on

Rating:

Customer did not leave a comment.

Ronald S. on

Rating:

Customer did not leave a comment.

darvin P. on

Rating:

Customer did not leave a comment.

Troy W. on

Rating:

Appt was supposed to be at 8am, but they didn't open until 9am. Made me Park on street while waiting.

Jessica H. on

Rating:

The first truck had the key locked inside it, leaving me no access. After several unhelpful representatives, whom basically told me I was out of luck and there was nothing they can do, another truck was found. TWO times the size of the original vehicle I rented, which resulted in having to pay 30+$ for gas to complete a move that was in the same town. I WAS NOT impressed, and honestly, feel like i have wasted my money. This review, how ever, is for uhal as a company, not the individual store. THE STORE was amazing when returning the Uhal.

sheree M. on

Rating:

Customer did not leave a comment.

Natalie J. on

Rating:

The computer system is terrible. The employees were really nice about it, but it kept glitching for everyone. The line was super long because they couldn't get things processed because it kept glitching when they were almost done with a transaction and had to start over. He had to do mine 4 times before it finally went through. I've rented from this location several times and this isn't the only time this happened. I've also seen it at other locations. Please help out your employees and customers and fix your computers and/or software system. I felt really bad for the employees because they were so embarrassed, but it really isn't their fault. The customers weren't too thrilled either. For example I was trying to get to the dump before it closed, but instead I was waiting in line forever. I do have to say that everything not computer related was great. The staff were curious and welcoming, the lot is very organized, and things went quickly once the computer stuff was over. Drop off was a breeze.

Lynette N. on

Rating:

Customer did not leave a comment.

Denny S. on

Rating:

We were trying to return uhaul and pay. When we google nearest uhaul location, it took us to a location that did not exist. The second location it took us to was a gas station that only had a drop box. Our third attempt took us to the pickup location.

jake K. on

Rating:

Customer did not leave a comment.

Debra K. on

Rating:

Great costumer service when both renting and returning. Staff was knowledgeable, friendly and helpful.

Steven H. on

Rating:

When returning the vehicle there wasnt a lot of room since a whole bunch of vehicles were dropped off. That has more to do with the size of the location rather than service though. Other than that it was quick to check in and out. The moving van did exactly what we needed it to do (help me move).

RANDALL H. on

Rating:

As soon as I pulled in I was helped. Checked the truck in and I was on my way. Very professional.

Steven M. on

Rating:

none

Steve T. on

Rating:

Customer did not leave a comment.

Jennifer V. on

Rating:

Very helpful, efficient service.

Allyson B. on

Rating:

Truck was pretty banged and scratched up

Nathan H. on

Rating:

Mark did a great job. Thanks.

Tara G. on

Rating:

I was not happy with all the hidden fees we were hit with when picking up the vehicle and dropping it off.

Robert S. on

Rating:

Great service!

lori G. on

Rating:

Customer did not leave a comment.

Harlan M. on

Rating:

George, was the best customer service person I have ever experienced in renting a Haul. To be quire frank you should clone him and no one would ever consider renting from your competition.

Benjamin S. on

Rating:

Customer did not leave a comment.

Debroah R. on

Rating:

Customer did not leave a comment.

Philip C. on

Rating:

Customer did not leave a comment.

Roger B. on

Rating:

Helpful staff that moved like they had pride in their work and were ready to serve. Easy drop-off too. Very quick and friendly...no muss no fuss!

Karen C. on

Rating:

Overall great experience and nice staff there!!

Richard B. on

Rating:

Computer systems in office we're slow.

Lane C. on

Rating:

Customer did not leave a comment.

Jennifer A. on

Rating:

Customer did not leave a comment.

Stephen M. on

Rating:

Staff very helpful

lloyd d. on

Rating:

Very good to work with, very happy!