The man the rented it to me was extremely kind very helpful it was a pleasure to be there Thank uou
MARK PCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and fast service
LIBERTY LNothing
JOHNNY MGreat service
JUAN AService was helpful and quick. Nice people.
BRENT KVanessa was amazing. While at this location I witnessed Vanessa attend to multiple customers with ease simultaneously. Our trucks lights wouldn’t work and Vanessa still had other customers to attend to but didn’t make us feel rushed or like an inconvenience. I was very impressed by her professionalism and knowledge when it came to troubleshooting our spark plugs. Would recommend Vanessa for everything pretty sure she could figure it out given the opportunity.
ROSA HFriendly and knowledgeable staff. Pickup and drop off process was seamless. Would definitely do business with them again.
RONALD BCalled U-Haul couldn’t get ahold anyone the two days and 6+ phone calls, finally got through but not to the store. I ended up speaking with the call center representative which by the way was super rude. Went to U-Haul to pick up my reservation, come to find out the rude phone Represent live booked it for the wrong location. I was able to get another rental for the next day. Upon arrival. There was a line waited 10min to get in, once in only 1 representative was at the counter helping the line of people. At this point it was cutting into my rental time. Once getting the keys I was unable to back out due to the positioning of where everything was parked. Finally after 15 min someone came by and moved the big moving van out of my way. Once I came back after filling the tank of gas, I pulled in for the drop off routine. The guy came and looked through the van and checked gas and mileage. He said I was good to go. 1 hour and 30min later I receive a phone call from U-Haul saying they want to charge me a cleaning fee of $200.00 because of the smell and finding a maggot. It is crazy to me that I checked in the van before the return time with a representative and was cleared to go. I was told everything looks good. I do not think it is fair to have a hour and a half pass by to be charged a surprise $200.00 Cleaning fee. I believe that when returning the van, when myself and the representative looked at the van is when I should have been told that there would be a charge. I was cleared by the representative to leave and shouldn’t be charged $200.00 a hour and half later. This is what I would call a scam. Very bad experience all the way around with u-haul. I will not be back as a customer ever. I would not recommend this scammer business to anyone.
CORY MNothing to improve. Rental was fine.
ROBERT WThe truck had alignment and transmission issues. Other than that everything went well. The people helping us were wonderful.
ROGER HAlways a great experience, I appreciate only being charge for 4 days even though I was a bit late to drop off. I'll be renting another trailer in October if not sooner. Thank You!
CAMERON WThe employees at this location are always very friendly and helpful. Very very easy to deal with!
JOHN KThe folks at this store do a very good job!!
PHILLIP CI have rented numerous trailers from this location they are always courteous clean on time and they know what they're doing
DOUGLAS ACan't think of anything
jeanne aExcellent, personal experience. Thank you and well done!!!
RICHARD SAlways trading with this franchise location
TIMOTHY WThe back window of the cab broke while driving, scaring the crap out of us and causing us to drive in an absolute wind tunnel! We had to objects in the cab that would have broken it and nothing touching the glass!
Jessica CVery efficient and helpful Returning trailer was very fast
ROBERT PEquipment was old and heavy wasn’t able to haul the car still got charged
MICHAEL RThe lady in the morning was very good and when I dropped off the guy was good as well
JOSEPH SStaff was attentive, friendly and helpful. Process was smooth and efficient.
THOMAS TTruly the most annoying aspect of this rental situation were all of the text and emails. And then to have to specify your EXACT time of arrival to pick up the truck, ... when you are driving across the state. We had to call and reschedule the pick up time TWICE, ... just to make sure that they did not give the truck to someone else. And NO, I don't want to click on some link and verify the license plate number. The store renting the truck should have already done that. The 15' truck that I rented was clean. But the air conditioning was not blowing cold. It did start working the first day after I drove it for 15-20 miles. But the second day it would not cool down at all. The other disappointment was that the truck lacked cruise control. It was a LONG and exhausting 6 1/2 hour drive without the benefit of cruise control. The truck had a surprising about of horsepower. It had no trouble keeping up with traffic. That was a very pleasant surprise. It did get around 10mpg. But, that is to be expected.
THOMAS DThere was one woman working and the site was swamped She did an outstanding job.but was way over worked but not overwhemed I would hire her in a second outstanding employee but ridiculous staffing level
KENDALL HBest U-Haul location I’ve ever been to (and I’m 65 years old!) - friendly very efficient service!
MICHAEL SStaff was friendly and very helpful
Christofer MEasy, fast drop off. Great customer service, very convenient
SEAN PA little tight on the parking but I'm sure that it was because they were busy. Went great
DEVON SThe Uhaul application blows, I used the WEB interface.
CALVIN BI’d like to see the pick-up experience be quicker. Only one person at the desk to handle pick-ups and returns isn’t enough. Everything else went well.
GARY DShout out to the girl who helped me today including a quick suggestion to replace a fuse so the turn signal worked. She was great and very helpful.
BRIAN PThe van smelled of cleaner and light animal smell. You could tell they worked hard to get the animal smell out.... but it was still faintly there. Other than that, it was a smooth experience. The van was really easy to drive and it held almost an entire apartment!
ALICE TFriendly and helpful service A+
CARLA CThe truck was clean and easy to drive. The problem is in the right hand corner of truck bed (front) there was a substantial l leak. It wasn't raining when truck picked up or being loaded so didn't know and maybe they didn't know this either.
STEPHANIE L100% satisfied with my experience with your site. Fast, efficient and friendly staff. They took the time to answer all of our questions, and we never felt rushed or inconvenienced. Thank you so much :)
CAMERON RNone
BARRY OGreat customer service, super helpful, super friendly.
ROBERT HJust keep up the good work 👍.
LAWRENCE II love love love the 12th st UHaul! best employees, great service! Parking is always wonky, but it is at most uHaul locations I have ever been to.
JEANETTE KI have relied on this U-haul location for a number of years and various moving projects. The site is crowded and parking for a vehicle that is being left until rental return is tight, but the service has always exemplary. Once again yesterday, the young man who assisted me was efficient, quick, and very pleasant. I will continue to rely on this U-haul facility on the basis of this kind of service.
thomas cFast, friendly service. Great hours. Great equipment.
LEWIS Semployee was rude and dismissive. not friendly at all. wouldn't recommend. misleading pricing.
ADRIENNE CThe customer service was mean
TEREZO CThe location was great but support screwed me up royally had to move sites get a different truck then wouldn't accept my ID and caused me to miss my movers and cost me an additional 300 dollars because of poor app info and bad support.
JACCOB NNo it was excellent the easiest transaction took less than 15 minutes from walking in to driving away with the trailer
RYAN NLance is an awesome reresentative of U-Haul. The van was spotless. Lance was very knowledgeable and nice. Thank you.
JAMES SLocation was great. Online experience left a lot to be desired. No truck at original chosen location, swapped to this one which cost me more miles. Truck was blocked in by other customers
Jeremiah BFriendly and quick to help
ELIZABETH BLove the Dodge vans! Easy to drive and padded floor is great. Exactly the size I needed!!
CYNTHIA PIt was smooth and easy.
ERICA OThe drop off area is tight with equipment close making it a tight turn in. The guy that checked me in apparently wasn’t having a good evening. He did his job though so I guess he gets the “average” rating.
MICHAEL FThe manager is wonderful. She was friendly and efficient. The check in guy at night was rude and not helpful.
JUSTEN MThe employees at this location have always been polite and efficient since the first time renting an open trailer.
ERIC HI cannot think of any improvements. The 2 people who helpef me were both great!
RENEE BVenessa was awesome! So experienced and great with multiple customers at once! Top notch Manager
SCOTT Rthis is second family
JESUS GTruck was not washed up.
Terry NThis place was excellent. Everything was clean, staff was friendly and helpful. Service was quick as well. For sure coming back here or recommending in the future
JAMES ARefund for boxes without driver’s license
RHONDA MStaff are very professional and helpful.
Jamie HDefinitely going to use this location again. The owner was super friendly and explained everything clearly and concisely
ERIN DStaff very helpful
Stephen M | Overall ExperienceVery good to work with, very happy!
lloyd d | Overall Experience