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FIONA LCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None noted
Marc NThe woman helping us was excellent. Super quick and very efficient.
TRISCHA HNothing
ROBERT GService was stellar from start to finish. Thank you guys!
DELORIS LU-Haul employee was, professional, helpful, and friendly. No issues with this move!
SCOTT MStaff were very professional and friendly
ROBERT GEverything went well with the rental from pickup, to drop off.
CHARLES NGreat experience.
BENNY WVery informative quick in out but very thorough
LEONARD SCustomer was really great and easy to find.
RANIA SIt was all such a good experience. Management was kind and helpful. This is an awesome uhaul place.
JUDY SFirst off the young man I dealt with was very nice and I felt he represented himself and the company well. My only complaint is the lack of explanation about return policy. I was not aware that all u haul rental places were not the same. I rented the trailer and returned it to another location unaware I could not do this was contacted by this store. When stated I was never made aware of this I was asked/told that information was in the contract that I signed. True it was, it would have been nice if this was posted at the register or if staff would have made this clear some how before departing. Management made no attempt to work with me on the problem and stuck to their side that it was simply my fault. With the exception of the issue noted above the overall experience was good.
DEAN S2 warning lights on, low air in tires, something wrong with right front when making load noise when driving. Windshield very dirty. Vehicle did feel safe, took 1 load and returned, had rented for 8 hours returned around three hours as unsafe to drive.
JOY HI really liked Travis, the assistant manager. But when we came to pick up the car there was one employee who was rude. My daughter waited the store while I went to pick up my phone cord so I can see the navigation and the employee told another employee to keep an eye on her. He then kept coming around to see if she would buy anything and told her about the self check out. We told the assistant manager about this and he apologized. Why would we steal when we are bringing the van back the next day? The day when we reserved the van, Travis was in and out of the building attending other customers and never once accused any of the customers in the store of stealing. Really loved our experience with Travis but the other employee really marred our view of this location. Plus there are no parking spots available for your car so you have to park on a busy road which I really don’t like to do.
SHAHROKH KYou took 2 items out of the drinks area and charged a cleaning fee. Thats just money hungry and greedy. Very shameful.
Ericka WGood condition truck very pleasant staff
Bob RThe whole thing was quick and efficient.
DOUGLAS MI had the option to reserve elsewhere and waited until equipment came available at this location because it is consistently great to deal with. This was my 5th rental from the 12st u haul in salem
ALLEN CQuick. In/Out process. I don't remember the guy's name that helped me, but he was very friendly.
TYRONE WSuper friendly staff!
Kirk JHello, This was a very disappointing experience. I signed up on the app to simplify the process of renting. On the app is my phone number. When I arrived at the 12st location I was informed the truck was down for maintenance. So I could not rent. Ideally, a simple communication or telling me where to obtain an alternate truck would be welcome. I did rent from the location about 5 min away.
HAROLD RThe guy that took care of me was super nice. Hope he has an awesome time and gets a big bonus or something in the end of the year!
Kevin RThe manager was very helpful. She helped me go through affordable options to help make moving my wedding a viable option through uhaul. Very happy with the team there at 12th st
BRETT BIt was a great experience as I was in and out quickly.
ROYCE KNot helpful only because there were no personnel as it was afterhours and they were closed. Maybe give an N/A option for these cases. Did self-check-in after hours and had no problems.
NATHANIEL PQuick, easy and organized. Good job!
DAVID AEverything was perfect.
LANCE CThe gal that works here is awesome! Even when she’s working alone she gets things done efficiently. Worth the wait to come to this location!
TAYLOR SEverything was wonderful 👍 keep up the good work All fives to Everyone
MARK CI have rented from this location many times. The staff at this location is always friendly and knowledgeable. The equipment is always clean and in good condition.
Pedro MThe Website experience is terrible. We asked in person, on the website and by phone to use a specific mobile number for updates. The website continued to send updates only to the phone number used to verify the account. Also the site is plagued with 404 errors.
STEPHEN AJuggling two customers at a time and hooking up vehicles. Outstanding staff person early Saturday morning.
CHRISTOPHER HEverything was fine!
MICHAEL BEmployee was courteous and professional. Rental process was quick and easy, truck was perfect for the job, return was easy.
JACK JUsing the app was slick. No one helped because it was unnecessary.
mark rGreat help, thanks so much!!
WILLIAM RWe appreciate how well we were treated and the level of customer service we received. Thank you
WILLIAM VI paid for a furniture cart; however it was not in the van when we got to our destination. Mike Hansen
MICHAEL CEveryone was helpful, considerate and friendly.
TERI BYard was congested and I had to guess on where to leave the vehicle. The person staffing the area was helpful and understanding once she became available.
NOAH MSeats had very bad smell. Needs to be sanitized before giving to customers.
BHINDARJEET SThe truck was clean and in good shape. There was a noise that sounded like it had something loose, flapping against the cab as you went down the road. The only other complaint I had was no cruise control. (Ain't we spoiled!).
JEFFREY SEverything was great
EDWIN WCan't think of a single thing I would change. Thank you
KAREN MWorking with U Haul is always easy and convenient the trucks are well maintained and easy to drive
JEFFREY DNot upfront about charges
jason rThe person who assisted me was great.
MICHAEL JThe man the rented it to me was extremely kind very helpful it was a pleasure to be there Thank uou
MARK PEveryone was friendly and fast service
LIBERTY LNothing
JOHNNY MGreat service
JUAN AStaff very helpful
Stephen M | Overall ExperienceVery good to work with, very happy!
lloyd d | Overall Experience