My overall experience was good. The lady who helped me out was very courteous and professional. Easy going and very personable. It was very busy when I got there and she handled the whole situation without getting upset and always smiling under pressure. While helping one individual? She tried to help another customer when they were signing their paperwork. My overall experience at the U-Haul’ on 12 Street in Salem. Was very satisfying!
JEFFREY ECustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy rental, I did mine online, and picked up. Awsome customer service at this location. Friendly, quick and efficent.
brian bNothing, everything was quick and simple. In and out!
CHRISTINA SSimple enough, with great service
JACQUELINE DEverything was great. The attendant was excellent.
LANCE CPromote Travis - he is exceptional.
PETER BTimely, friendly service. Everything went well. Great to see that UHaul had installed a backup video camera on the truck I rented — an important safety upgrade. TS
THOMAS SThe truck was clean and operated as expected, however when I filled the truck with gas just before turning it in, It took 6.3 gallons and I had only driven 10 miles. Apparently the lst customer had not filled the tank and I'm responsible for that oversite.
DAVID AThe price was higher then previous times we have rented for the same amount of time it was about double the price.Other then that it was good.
KRISTA SAmazing customer service
THOMAS JEveryone was friendly at this location. They got me in and out with no issues. Great service!
CHRISTOPHER SMorgan was a great help, you are lucky to have him. He was cleaning the floor of a truck when I arrived. Wish he was up in Bellyas well
STEVEN Chave straps for trail rentals & light connectors
BOYD BNothing, the return process was easy and quick.
Roemary IVanessa was awesome. Friendly greeting, able to multi task, load trailers, etc. she is certainly manager material.
JOHN GVanessa & Travis exceeded my expectations. I was in the store so much and called a few times during the duration of my move. They were helpful & educated me every step of the way from renting different trucks, equipment and buying various boxes. It was overwhelming and they showed grace & kindness. Thank you-Sherri J :)
SHERRI JThe staff in this store are friendly and extremely competent. On of the easiest rental pick ups I've ever experienced.
CHAD KVanessa was the best, she multitasked 5 people in a matter of 20 minutes, doing paper work and then followed through with taking them to their truck or trailer and all the time with a bright beautiful smile, Employee of the day!!
BEVERLY EWorker was really nice. Parking wasn't good, but you can't change that. The inside of the trailer was gross. We definitely would use this location again.
RHONDA Binclude straps when renting a trailer have loaner trailer light connectors available for local trailer rentals - I had to buy a connector bummer
BOYD BVery professional and kind staff.
JEFFERY MNone noted
Marc NThe woman helping us was excellent. Super quick and very efficient.
TRISCHA HNothing
ROBERT GA time extension I requested was not processed fully to not incur any additional fees which were waived by an employee directed to serve from his boss. This hiccup was taken care of when I brought the truck back. All good. The place is crowded yet clean and organized for what there is to work with.
JONNATHAN HGreat associate helped hooked me up got me out in record time marvel of efficiency. I hope whomever I have service me at u-haul was trained by the Gal in Salem Oregon
DENNIS EFriendly service nice people
SHANNON PAlways fast, friendly, helpful people working at this location.. our Go- to for rental needs.
KATHY WService was stellar from start to finish. Thank you guys!
DELORIS LU-Haul employee was, professional, helpful, and friendly. No issues with this move!
SCOTT MStaff were very professional and friendly
ROBERT GEverything went well with the rental from pickup, to drop off.
CHARLES NGreat experience.
BENNY WVery informative quick in out but very thorough
LEONARD SCustomer was really great and easy to find.
RANIA SIt was all such a good experience. Management was kind and helpful. This is an awesome uhaul place.
JUDY SFirst off the young man I dealt with was very nice and I felt he represented himself and the company well. My only complaint is the lack of explanation about return policy. I was not aware that all u haul rental places were not the same. I rented the trailer and returned it to another location unaware I could not do this was contacted by this store. When stated I was never made aware of this I was asked/told that information was in the contract that I signed. True it was, it would have been nice if this was posted at the register or if staff would have made this clear some how before departing. Management made no attempt to work with me on the problem and stuck to their side that it was simply my fault. With the exception of the issue noted above the overall experience was good.
DEAN S2 warning lights on, low air in tires, something wrong with right front when making load noise when driving. Windshield very dirty. Vehicle did feel safe, took 1 load and returned, had rented for 8 hours returned around three hours as unsafe to drive.
JOY HI really liked Travis, the assistant manager. But when we came to pick up the car there was one employee who was rude. My daughter waited the store while I went to pick up my phone cord so I can see the navigation and the employee told another employee to keep an eye on her. He then kept coming around to see if she would buy anything and told her about the self check out. We told the assistant manager about this and he apologized. Why would we steal when we are bringing the van back the next day? The day when we reserved the van, Travis was in and out of the building attending other customers and never once accused any of the customers in the store of stealing. Really loved our experience with Travis but the other employee really marred our view of this location. Plus there are no parking spots available for your car so you have to park on a busy road which I really don’t like to do.
SHAHROKH KYou took 2 items out of the drinks area and charged a cleaning fee. Thats just money hungry and greedy. Very shameful.
Ericka WGood condition truck very pleasant staff
Bob RThe whole thing was quick and efficient.
DOUGLAS MI had the option to reserve elsewhere and waited until equipment came available at this location because it is consistently great to deal with. This was my 5th rental from the 12st u haul in salem
ALLEN CQuick. In/Out process. I don't remember the guy's name that helped me, but he was very friendly.
TYRONE WSuper friendly staff!
Kirk JStaff very helpful
Stephen M | Overall ExperienceVery good to work with, very happy!
lloyd d | Overall Experience