Customer Reviews for U-Haul of State College

4748 reviews

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall)

(814) 234-8719

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

OWEN C. 
Rating:
5.0

Customer did not leave a comment.

GLENNWILLIAM C. 
Rating:
5.0

The employee here were very helpful they went to another location to get my trailer.

Bret W. 
Rating:
4.0

Give me a truck with a proper alignment

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Went well no problems. Guys were great there very helpful thank you

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great return reception, handling and process

jay a H. 
Rating:
4.0

Very easy in and out. Employees were very nice

Kathleen S. 
Rating:
5.0

Not easy to change, but they need bigger customer parking.

John D. 
Rating:
4.0

Customer did not leave a comment.

Rusty B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Great customer service & helpful! The phone customer service, however, are not as helpful or friendly. When I call the local store I just want to be able to reach someone at that location but we always get deferred to the Uhaul hub & wait forever!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Everything was fantastic, but the app is terrible! The guys at the store were super friendly and knowledgeable.

KATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

Adda F. 
Rating:
5.0

Moving Helper was a disaster. Workers did not show and i repeatedly called with no answer. Calling Uhaul is a joke. Waited 45 minutes on phone and finally hung up. If you are at all interested in what occurred, call me @ 814-332-7470 George beisler

GEORGE B. 
Rating:
4.0

The online process needs improvements, I could not access the online return process, it read “Cannot find location” I finally gave up. I'm hoping I was not charged the $20 fee The call center idea is ridiculous, who has over 20 minutes to wait???? Hard to reach a person.... extremely frustrating Bennett's Pike location employees are Outstanding!!! 👍

Debbi-Jo K. 
Rating:
1.0

Customer did not leave a comment.

Howard P. 
Rating:
2.0

Need to allow for pick up at closing for next day without charge as long as returned in time for one day rental ex. 745 pm fri. To 7am sun.

Rusty B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
1.0

Worst customer experience EVER!!!! Please stay away from this company if you can. They were the only company in State College that had pods. I was stuck using them. They made mistakes at every stage of the delivery. They tried to overcharge me at every turn. They changed my delivery date by two weeks....later! Anytime you call, you have to wait at least 30 minutes to talk to anyone. The location in State College never picks up their phone. I had to visit the locations in each city, State College and Bradenton, FL to get anything done. They still messed that up too. Was supposed to have 48 pads...I had 13 total.

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
3.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer service from start to finish was great!

Kelly N. 
Rating:
5.0

great place to deal with , will do more business with them

Gerald S. 
Rating:
5.0

The staff is friendly and the vehicle condition is excellent. I also took good care of the truck and confirmed everything was clean when I returned the truck. However, they charged a $15 cleaning fee without any explanation...

Xing W. 
Rating:
2.0

Of course I would recommend in State College. Have used there before and will again. Svc rep could using a little refresher on her presentation. Over all the truck performed as it should and in good working order. And you might want to check on the leak. She didn't care or make a note. All she said was an OH, and here's some paperwork you might want and said your done.

HENRY T. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY L. 
Rating:
5.0

It was easy to locate

Richard Z. 
Rating:
5.0

Always helpful and responsive.

James T. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Absolutely nothing! This was the perfect rental experience. I had great equipment, ready exactly when I asked for it, a service person who hooked me up and got me on the road, and a return person who got me unhitched in a jiffy. And, while I was in the store, I watched one of the uhaul ladies help a newbie through a move with boxes, tape, and packing material. She really put the time in to help him. Great service overall!

John T. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Having the convenience of well equipped U-Haul locations in our area is wonderful. You are fully appreciated! Thank You

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
5.0

It was over all a great experience. Fast checkout, great knowledge of price and equipment. Sales person was friendly and helpful.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

LeeAnna H. 
Rating:
5.0

Very helpful staff!

AMY H. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Vijay A. 
Rating:
3.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Fabulous idea and very convenient and well worth the cost.

Donald P. 
Rating:
5.0

Awesome experience! Super easy to reserve, pick up and drop off. Definitely what you need on a stressful moving day!

Robert W. 
Rating:
5.0

Very happy with uhaul ! Everything went smoothly. Thanks 😀

William K. 
Rating:
4.0

I was looking to rent a pickup and ended up having to use a cargo van. I ended up not being able to transport one of the mattresses to the dump as we ran out of room in the van.

Timothy G. 
Rating:
5.0

No improvement needed

Elizabeth C. 
Rating:
5.0

They have always treated me great at this spot that is why i only go there

Kevin V. 
Rating:
5.0

For the past several years, this Uhaul store has been excellent

Jon E. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Please fix your mobile check-in. Not knowing that my alternate contacts were going to be called added a lot of time and frustration to everyone involved. I will never use that again and may even rent elsewhere because this experience was so bad.

Jeffrey K. 
Rating:
5.0

they had everything ready for me when i arrived. didn't have to wait., turn in was very easy just dropped off and was done. the only complaint was the guy told me they would email me my final bill but i never got it. no problem i checked my credit card statement and everything was fine.,

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

TASHA H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Manager at this location was extremely helpful and made our experience very productive.

William H. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
4.0

Customer did not leave a comment.

Evans W. 
Rating:
3.0

Customer did not leave a comment.

Fredric F. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
4.0

The overall experience was decent and effective. The rental process was pretty smooth overall, until the very end. When it came time to return the trailer (after hours), both the website and app would not allow me to take a photo of the trailer to confirm the drop off. When I called the customer helpline, the automated voice would not give an option to either talk to a real person or any other solution to my problem.

ANDRE P. 
Rating:
1.0

Your employees don't wear masks!

John E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Kara E. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

There was a tampon between the drives seat and the middle seat. The transmission on the truck would down shift every time the truck was going down a hill making it impossible to get good gas mileage, as you had to constantly press the gas pedal to maintain speed.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

REGAN D. 
Rating:
5.0

Nothing, my experience was perfect.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

eric R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

I didn't know that if I dropped it off in the evening I would be charged an extra fee. They advertise 24/7! People should you of those extra fees depending on time. I thought I was doing good since it want due til noon the next day. Had to drop it off when I had someone to pick me up! Hardly seems fair

STACEY M. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Very professional and great customer service!

Jan V. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Jing M. 
Rating:
3.0

Surprise additional charge of $26.50 after return of truck. Pretty sure I got charged for the cleaning someone else's mess. I'll be sure to inspect and record condition of entire vehicle prior to signing agreement next time.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

LAURONCE M. 
Rating:
5.0

I don't give many five-star ratings, but I don't know what I'd change to have made the experience any better.

Steven F. 
Rating:
5.0

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Judy N.  |  Overall Experience 
Rating:
1.0

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Jesse O.  |  Overall Experience 
Rating:
5.0

Great option

Margaret C.  |  Overall Experience 
Rating:
4.0

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Kenrick D.  |  Overall Experience 
Rating:
1.0

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

CIARA J.  |  Overall Experience 
Rating:
4.0

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.

Darrin T.  |  Overall Experience 
Rating:
4.0

I was pleased overall. I shipped a ubox from CA to PA. Pickup and delivery were on schedule with no damage. Although scheduling times were put off to the last minute, and required multiple calls.

John S.  |  Overall Experience 
No reviews have been submitted for this location.

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