Customer Reviews for U-Haul of Stockton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Stockton

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Matthew Acosta H.
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Customer did not leave a comment.

Stephen S.
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Gladys M.
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Charging for a whole day when you go over 2 hours is ridiculous, especially when you pay more than $400.00 in mileage fees

edison M.
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Customer did not leave a comment.

Blake T.
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Very helpful person had me taken care Of in less than 15 Minutes

Aaron Jeffery B.
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David P.
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Mike H.
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Jesus G.
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Leroy Ramirez G.
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Thank you

Helmo Uriel V.
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Lo mejor que me gusto es su servicio bilingue que ofrecen.

Shelley Rolmil S.
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Customer did not leave a comment.

Nathaniel H.
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They have outstanding service!

Audrina D.
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Customer did not leave a comment.

NATHANIEL H.
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The facility manager was friendly and helpful, ensured trailer was connected properly and all lights operated.

Jerry H.
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Customer did not leave a comment.

David G.
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My first time backing up a Uhaul in a right spot. Equipment easy to use and safe to drive 👍😁

gregory B.
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Juan C G.
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ALLEN J.
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Stockton saved me but uhall central was horrific. Promised me and failed me over and over again. Supervisqor hung up on me when I asked to talk to office of the president. I incurred hundreds of dollars in Uber costs and wasted precious hours hunting down an alternative in my own. Stop renting equipments you don't have. What a Nightmare! #UhaulNightmares

John Kyle M.
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Customer did not leave a comment.

STASEA S.
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Carlos C.
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Customer service was great and the equipment was very clean and well kept. I would recommend this place to a friend or family member.

Cole Andrew H.
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Thank you

JOSEPH D.
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Jason Wayne Sr N.
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Christopher Mich D.
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Paul C.
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janna H.
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robert M.
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Make sure equipment is at customers desired location and in working order.

Anthony B.
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Very unhappy

Joseph L.
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It was almost closing, they didn't have my truck available but made it happen w an optional size. Thanks again

Paul S.
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Linda W.
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viridiana C.
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I recently had to rent a truck for my move. I was originally going to go with Penske but for some reason they didn't have the size truck I was looking for. So I went with UHAUL. I was a little hesitant because I checked the reviews for this location : 2701 N Wilson Way in Stockton, and I did not see many positive reviews overall. However, I will say the service and everything overall was a great experience! Really over exceeded my expectations given the reviews I had read prior to renting the car. Deff would recommend.

Mark N.
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Customer did not leave a comment.

Michael S.
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Michelle E.
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They said they needed the truck back by 10 AM so I thought I was being nice by dropping it off last night so I didn't run over my time and since I no longer needed it and leaving the keys in the dropbox for the keys I look at my receipt this morning and I got charged $20 for that, which is ridiculous because no where on there does it say that I would get charged for doing the 24 seven drop off.

Andy D.
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The site and staff were great. I downloaded the app for faster pick-up and drop off, at the site I was unable to sign in to my account....when I finally was able to start the check-in/pick-up process, it took forever, there were so many questions and I had to wait so long for someone on the other end to process and approve my answers, it would have been much faster/easier to walk inside and check-in with an agent...when I finally did complete my online check-in, I still had to go inside and see an agent to get my key!!! Online Drop-off process was WAY too long as well, still had to walk in and see an agent to return the key! NO POINT HAVING the APP or ONLINE process, it;s a HUGE waist of time! I imagine, like me, most people are returning their truck/equipment exhausted after a long and rigorous chore of moving, all we want to do is hand over the key and get home! Closing out using the app was SO FRUSTERATING!!!

Roberto Jed A.
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Gustavo Beltran R.
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Brandon M.
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The staff member was incredible. The location/truck was terrible. We had to drive an HOUR out of our way for a "local" pick up when we reserved in Sacramento. There was a homeless man drugged out under the van that we had to deal with. If I was not with my husband, I would have driven by and cancelled the reservation due to the location of the uhaul station.

Maria L.
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David W.
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Arthur Joseph I.
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Friendly and very knowledgeable manager Alejandro. Thank you for his expert advice.

luis N.
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Customer did not leave a comment.

randolpg G.
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The rental truck was dirty when I picked it up and then when I returned it they charged me an additional $25 for cleaning.... Unbelievable!!

Deanna Gayle H.
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Staff was extremely professional with perfect customer service, especially the employee checking me in. Very much appreciated his calming and reassuring temperament and clarity, early in the morning the day of my big move. The staff on the phones were also very helpful. Thank you!

Howard Allen C.
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Celia P.
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aarn P.
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If I could give negative starts I would. Never going to come back.

TANVIR D.
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Employee didnt know how to return an item

Michael G.
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Drop off was scheduled at 0800 but the place didn't open till 0900. Is it possible for the website to coordinate what time drop off is in comparison with what time the location opens?

Adrian G.
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Customer did not leave a comment.

LINDA C.
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The truck we rented was one of the best. It ran so smooth. The staff are always, very responsive, friendly, and helpful.

Frank D.
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Customer did not leave a comment.

Jennica R.
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Easy drop off. Great customer service.

Francisco O.
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Give what you made reservations for not for what is available..

Fernando S.
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When I received the truck and they the dolly in the back it was full of dirt and leaves I had dirt falling on my head when the door was open. Upon returning the U-Haul the worker tried to blame me for all the dirt that was in the back I told him it was like that and then questioned me about and asked if I took pictures for proof never will I return

Dawn G.
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Great service

Armando A.
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Representatives where excellent made transaction very easy. Online processes was great

Patrick F.
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All good

Lisa Michellinda M.
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The associate who helped me was exceptional, juggling other customers and me almost seamlessly. Very helpful and efficient.

Melissa Mattie R R.
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Everything. I pre-ordered a 15ft online & given a address to pickup, only to go & be told my options were to drive to Sacramento to pickup or take a different size. But the whole time every size truck was there.

Lynda W.
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Customer did not leave a comment.

Jimmy John O.
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Amber H.
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Vanessa Renee T.
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Great experience. A. Ibarra was able to assist with everything I needed. Thankful for his help and flexibility. The original equipment I ordered was not going to be able to accommodate the move, but he was able to help in getting the right equipment and accessories smoothly.

Jose T.
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Dont lie about your services. I got charged for an extra day for no reason. Ok bye

Gerald R.
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Customer did not leave a comment.

luis V.
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I can't recommend you because I got sick for the bad clean of the truck!!! that shows me the u-haul personal is not having care of the trucks on pandemic times!! i need my money back...

ester S.
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Customer did not leave a comment.

Jessica V.
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Fidel P.
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Lynne B.
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Bruce H.
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Service people at both ends where outstanding. Only complaint is ability to call and get someone at the location. Always rolls over to the National system.

Heather T.
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Customer did not leave a comment.

Brian B.
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Nothing

Kristi O.
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Customer did not leave a comment.

Laura G.
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Paul G.
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Jessica A.
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Tanna T.
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CAROLE K.
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Customer did not leave a comment.

Ralph B.
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Andy W.
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Mark K.
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Audrey P.
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Veronica W.
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There was only one employee working and 4 people that needed help. I didn't mind waiting but in the current situation I would prefer not to stand around near other people For a long time. The employee was, however, very friendly and helpful.

MANUEL D.
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Customer did not leave a comment.

Gwendolyn S.
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Have more than 1 person working. Line had got really long. Glad I was #2. The customer service was good

Phillip W.
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The general manager was great. I was checked in fast left with my rental quickly

Robert T.
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Customer did not leave a comment.

Beth W.
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Miguel P.
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Extremely helpful and polite staff.

Andrea M.
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Earl W.
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No, keep up the good work

Robert G.
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Just stay in business

Ron W.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Bruce L. | Overall Experience |
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Great service, friendly people

Karla W. | Overall Experience |
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Staff was friendly and helpful

Rita W. | Overall Experience |
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Great Service!

DYZAN K. | Overall Experience |
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They were extremely helpful and friendly and professional. The professionalism at Stockton and Lodi have made me a staunch and loyal customer for life

No reviews have been submitted for this location.

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