Customer Reviews for U-Haul of Stockton

2,082 reviews

2701 N Wilson Wy   Stockton, CA 95205

(209) 465-5987

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(209) 465-5987

2701 N Wilson Wy
Stockton, CA 95205

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

I was charged $ 40.00 more than I should have been. it was a 19.99 truck by the time it was over it was over 100.00. I was charged for someone smoking in truck that didnt. also 10 for gas. the gas I dont mind but the smoking is straight up bullshit. i want my money back!

Christene H. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE A. 
Rating:
2.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
1.0

They didn't have a single wiring harness for their trailers. They sent me to the auto supply store to buy my own and said I could just return it when I brought the trailer back - it was a one way rental. They sent multiple people to the same store - who ran out of them. They also kept telling me my return was in Seattle - I kept clarifying it's not, I live in Arlington. They told me to just call the phone line when I was done and they would set it up appropriately. When completed I called to main uhaul number and they again tried to send me to Seattle. When I again said no, wrong location, they said they had to transfer me. Then I was told there was nowhere to drop until the next day. I called back and they gave me the Stanwood location but said I had to be there at 3pm. They said no self return. My text said self return, they said no - they have to be open. I got there early, waited until 3. When the location didn't open I texted the number on the door and was advised it was self return.

greg J. 
Rating:
5.0

Customer did not leave a comment.

Brianna H. 
Rating:
5.0

The young woman who helped us with the paperwork, and the hooking up of the car trailer, was quick, and professional, we were happy with our experience renting the trailer, thanks, Michael Barton

sherry B. 
Rating:
5.0

Customer did not leave a comment.

Dora Lu W. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

jose T. 
Rating:
5.0

Great staff. Very courteous. Very helpful

Mark F. 
Rating:
5.0

Leticia was awesome! I really appreciate her way of communication and understanding today! Because of her I will be back when I need uhauls services again at this location. She puts off an really awesome vibe!!!! Thank you soo much!

Jessica K. 
Rating:
2.0

1. When entering the phone to speak to customers, do not collect their details mid way adjust leave the phone call to start over with someone else. 2. Encourage professional training. Upon visiting this location, I forgot I needed a card to rent the truck, I presented cash. The agent informed me of needing to use debit/credit. No problem. I attempted to buy the other items needed such as tape and boxes, with cash, then the agent begins smiling saying "I don't have change" the agent seem to have a very laughable moment at my expense, which was a grandiose waste of time, and absolutely not funny, no reason to laugh and smile in a customer's face.

Dante S. 
Rating:
4.0

I was charged when I picked up the truck and then charged a larger amount when I brought it back. When I tried to explain it to the attendant he said that includes the morning receipt and ran off to help another customer...I still think it's wrong

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Molly V. 
Rating:
4.0

Sean and Letty were extremely helpful.

CHRISTINE M. 
Rating:
5.0

Excellent customer Service always, I like going there.

EVAUGHN P. 
Rating:
5.0

The manager was very ,very professional she know her job quite well. She gave excellent customer Service, very friendly and kind simply wonderful . The other employee did excellent service following her excellent demonstrations.

EVAUGHN P. 
Rating:
3.0

Maybe asked if I needed a dolly. The clerk was kind and respectful!

virgina J. 
Rating:
5.0

Customer service

Ahmad W. 
Rating:
5.0

Customer did not leave a comment.

rebecca V. 
Rating:
5.0

Fast, knew systems, efficient

Ronald H. 
Rating:
5.0

David at the Wilson wy. Location in Stockton California is awesome! Very knowledgeable, courteous and made everything fast & easy.

Desirae F. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

The cabin of the truck was the dirtiest I have ever seen in the 30+ years of renting from Uhaul. It was like a cement powder bomb had gone off inside the cab.

Mark F. 
Rating:
1.0

Besides giving me a dirty truck, I have demanded compensation for a critical error uhaul made. I need to be contacted asap at melgosa1000@yahoo.com thank you.

Tyler M. 
Rating:
5.0

The customer service by Leticia was superb and helpful. Thank you!

Joaquin V. 
Rating:
5.0

Very friendly, manager was great. Thank you for making it easy for me, much appreciated

Elsa C. 
Rating:
5.0

Customer did not leave a comment.

sherri J. 
Rating:
5.0

Customer did not leave a comment.

Annabelle R. 
Rating:
5.0

Customer did not leave a comment.

Malaysia H. 
Rating:
1.0

My desired location is in lodi, ca. I went to lodi uhaul not knowing my truck was not available. I had to drive really fast to Wilson way u haul. This is unacceptable. Nobody called me about this. I had to pay extra monies for my mover. I would like to speak to a supervisor

KONGMENG T. 
Rating:
5.0

They were really nice that service and I love the way they were when I need help at the right time right moment they did a good job good job

raquel A. 
Rating:
5.0

Everything went well no issues

ROBERT M. 
Rating:
5.0

Thanks for your service your employee are very professional. And I like that. Great customer service Priscilla Lawrason

PRISCILLA L. 
Rating:
5.0

Customer did not leave a comment.

Shelli H. 
Rating:
4.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

Kalvin C. 
Rating:
4.0

Customer did not leave a comment.

Sophia C. 
Rating:
5.0

Awesome truck

Swaran S. 
Rating:
2.0

Customer did not leave a comment.

CARLA H. 
Rating:
1.0

I was over charged by 70 miles. I went from Stockton to Fresno State University which is roughly 260 miles but I was charged for 303 miles! I'm not happy and will never use your service again nor would I recommend any to go there!!

Donna E. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Cup holders still had melted milkshake residue in them, plastic trim missing, part of dash appears to be reglued, mileage per gallon carried, as if the transmission was sluggish or something.

chris R. 
Rating:
5.0

Dont be scared because its stockon. These people are nice.

James H. 
Rating:
2.0

Customer did not leave a comment.

Ronald M. 
Rating:
1.0

The truck was dirty with the check engine light on. The information I called in and got was false when I went to the store to pick up the truck. When I returned the truck after just 4 hours they tried to over charge me. The receipt says I only used it for 4 1/2 hours but they were charging me for 2 days... And the lady got upset that it was being pointed out

Oscar D. 
Rating:
5.0

Customer did not leave a comment.

Jeneane J. 
Rating:
1.0

The agent inside that assisted seemed untrained and took 30 mins for a reservation I made online. He had no customer service skills and I had to go out and find my own truck, they advised to try the key and if it opens that's the one. And the other employee was playing music loudly on her phone. It was a mess.

Marrisa J. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

Service was excellent. Great employee. Very helpful and fast

Peter K. 
Rating:
5.0

You have wonderful customer service

EDUARDO R. 
Rating:
5.0

I have used this U-HAUL location many times. The staff are friendly and helpful. The customer area is clean and not cluttered. If I have a question the staff have the answer.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Nothing

L C F. 
Rating:
4.0

The young lady working the store was very helpful. But she was the only person on staff that day. She needs some help.

Steven W. 
Rating:
4.0

Well it's stockton so… But the service was impeccable! Great people!

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
1.0

Was setup for 24/7 rideshare pickup on 7/8/2022, and upon arrival I called the support line for help and they informed me that the location forgot to leave my key at the Dropbox outside. I had to pickup my rental truck the next day in which I lost out on a $300 flight. I was offered $50 off for the rental not being ready, but that was not suffice in my opinion.

adrian R. 
Rating:
5.0

Customer did not leave a comment.

DEVINA B. 
Rating:
5.0

Customer did not leave a comment.

gustavo B. 
Rating:
5.0

Customer did not leave a comment.

braulio C. 
Rating:
5.0

Customer did not leave a comment.

MARIA T. 
Rating:
5.0

Great customer service! I rather drive across town to this U-haul than rent/purchase from anywhere else.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Doan M. 
Rating:
5.0

Great customer service but I was giving a truck that I couldn't adjust the seat that could be a safety hazard.

Elizabeth J. 
Rating:
5.0

The manager was excellent she took care of my situation

Rosemary R. 
Rating:
3.0

The equipment was not what I ordered. When I went to return the equipment the return location was late opening.

Steve Timmons T. 
Rating:
1.0

I had a tow hitch reserved but upon arriving I was told that the hitch was already reserved to someone else . I had to drive over an hour to the Angels camp just to get a tow hitch. This caused my move to be delayed.. Very disappointed. I wouldn't necessarily blame it on this location as I booked through the 1(800) number but this whole process was inconvenient.

Dajuan L. 
Rating:
5.0

The staff was so friendly and understanding of my need to change the pickup time. Definitely use this location in the future, not near, to move again!

Amy H. 
Rating:
5.0

Customer did not leave a comment.

cris S. 
Rating:
5.0

Nice friendly

Dexter V. 
Rating:
5.0

Leticia (manager) was great to deal with. She hustled the whole time to get me in and out of there as fast as she could to help me meet my time schedule.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Diosdado M. 
Rating:
1.0

Truck that I rented was so dirty in and out.

Alberto D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

David is an an example of how all a uhaul employees should be!! Great personality that includes humor and sincerity He does it all. From front desk, to helping customers to putting on tow bumpers, David has it down. The manager is amazing. With her long finger nails she hooked up the trailer and then went to the shop to hook up a tow bumper. The two work perfectly together

Peter K. 
Rating:
4.0

I had reserved for after hours pick up and when I went to pick it up it wasn't ready. The customer service representative said the location had forgot to set it up. The sales rep the next day was very accommodating tho

Ester L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Leticia Velazquez the U Haul service rep gave such excellent service I will tell all the people I know that she provides the best representation and ask that she be notified of her good service.

reginald T. 
Rating:
1.0

I got fucked out of 65$. They charge me for 67 miles when, I only went about 15 miles at the most. From U haul on Wilson Way to 8st to Mlk and back to U haul. Now how in hell is that 67 miles

Jerry P. 
Rating:
5.0

Latesha was great! Thank you for your hard work! Probably better than the other guys. I would recommend her over anybody else.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

octavio R. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
2.0

When I arrived to the location to pick up truck. No one was in the store. But there was a man with a pony tail working on a truck (not uhaul truck). He bearly acknowledged me and said someone would be right with me. After about 10-15 minutes of waiting I decided to go outside and see if I could find someone. I did find a male and and we went into the store to get things started. and after we did everything on line he gave me the keys and told me to check the back of the truck to see if there was a dolly. He did not walk me out to the truck nor do an inspection of the uhaul. Also, had a lollypop in his mouth the whole time. When I drop the truck off the next day. There was a female there and she was very helpful and polite. Took care of everything and had me out of there quickly.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Manager was excellent and made it easy for us to rent a truck. 10 /10 thank you !!!

David T. 
Rating:
5.0

Customer did not leave a comment.

Daren N. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA A. 
Rating:
1.0

I believe some gas was either taken or read wrong. Charging me $102.50 for allegedly 1/4 of gas is highway robbery

ANGIE H. 
Rating:
5.0

Customer did not leave a comment.

VON T. 
Rating:
5.0

Get the app and off site locations worked out correctly

molly S. 
Rating:
5.0

Customer did not leave a comment.

ANITA P. 
Rating:
5.0

Customer did not leave a comment.

Chineng L. 
Rating:
4.0

Great service, friendly people

Bruce L.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

Karla W.  |  Overall Experience 
Rating:
5.0

Great Service!

Rita W.  |  Overall Experience 
Rating:
5.0

They were extremely helpful and friendly and professional. The professionalism at Stockton and Lodi have made me a staunch and loyal customer for life

DYZAN K.  |  Overall Experience 
No reviews have been submitted for this location.

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