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DEAN MCustomer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Gilbert CWhy was I charged an additional $5 the next morning? Why did it take 20 min to get the trailer?
PATRICK CTwo words: cruse control.
KENNETH CThere was play in the trailer hitch that resulted in constant shaking of the trailer.
PAUL HMaybe you should put something on your site telling customers that the entrance to the 6 ft wide trailer is only 5 ft. !!!! Rented a 6 ft wide trailer only to find out at my destination that the equipment would not fit due to the narrow ramp!!!! Returned the trailer and still got charged!!! Guess I wont be using U haul in the future.
BRYAN WNothing that I could think of, this location is great!
JOHN PVery easy.
Rob AI feel Everyone did a great job. Thank You
WILLIAM Gright rear tire on 6 x 12 cargo trailer had rubber stripped off to inner belt
Glenn CService was just ok
JEFFERY EVery efficient
PATRICIA OThe store was supposed to open at 9, no one showed up to work. Another customer has to call corporate who had to call the general manager to come open and her name was Cassie I believe. She was wonderful and had to drive a considerable distance to get there but that meant that the store couldn’t open for quite some time. She did her best to get through all of the waiting customers and make things right. She was truly wonderful.
James BI picked up the trailer early in the morning. When I returned it there were quite a few people waiting to be helped. There was ONE person working and she was doing her best to check people in and out. Get this girl some help!!!! She did a great job despite not having any support.
RICHARD POn Sunday I was scheduled to pick up my truck at 9a.m. and no one was there. We were told by a UHaul representative on the phone that someone would arrive by 9:45. This is unacceptable since we had to be at our destination by that time. Fortunately, my brother picked it up at 1:00 to bring it to my destination. I’m planning to rent 8 more times this summer and I hope this doesn’t happen again!
Dede KWorker told me to leave the trailer in the parking lot and she would handle the return. She was on a personal phone call and failed to check the trailer in for over an hour which resulted in my card being charged for another day of rental. The customer service department was able to fix this store error
ADAM GEveryone involved from the call operators to the store associated performed their duties exceptionally. Thanks for a good experience!
WILLIAM GFriendly and knowledgeable employees assisted at pickup and drop-off. adding info and answering questions on current rental and an upcoming need .
WALTER BThe sales person did a great job and was very helpful.
JASON AEverything was great!
CHERYL EI was told that there was 3/4 full gas tank and it was only 1/4 full of gas. All they did was make a note in my reservation. I had to pay $100 just to get the tank to 3/4 full of gas. Then had to pay $50 after my trip to get to 3/4 full.
JAMES SCustomer service was amazing . So friendly and walked me through entire process .
JERRY Mbigger parking lot no room to maneuver
DEAN Tvery friendly and helpful
DAVID Gexcellent service
JAMES FOverall great experience. Very cost-effective rental, service was excellent and very accommodating.
GREGORY HNothing, the entire process was quick and easy
MICHAEL BGreat service. Quick and easy rental process.
BERNARD WPleasant and efficient service
ERIC KThe truck had a leaking roof in the "grandmas attic" area that damaged some of my property. It wasn't apparent until it actually rained and there was no visible hole that would indicate that it leaked.
JUSTIN BTeam member was very helpful and made the process easy. She was there Saturday when i picked the truck up and there when i dropped it off sunday. Thank her for me!
NATHAN GThe parking lot needs some attention. The concrete has settled and created a drop.
JAMES EFive stars!
RAEANN CI don't like it when calls to local store are forwarded to your main office, I was told the local store didn't have the trailer I needed, I was driving by, so I stopped, and they had two.
STEPHEN WTrailer never got used that it a while 30 minutes and wanted to exchange it for a car dolly and they wouldn't do that or give me a refund
JOHN ANone
Christine PYour staff is always courteous and very helpful.
THADDEUS BVery friendly staff and very helpful. Thanks so much UHaul of Streetsboro.
KEITH FI really would recommend adding a backup camera to trucks, and also leaving a half of tank of gas would be better than just having a quarter of gas and then having to make all your runs and also fill up the tank. Just a honest opinion other than that everything was good.
CHANTEL DIt would be helpful for the after hour drop off to have wifi available at the uhaul facilities to speed up the rental completion on the app and upload the necessary photos. It is always the longest and most frustrating process of rental.
AIMEE NAll was as it should be. I reserved the night before, filled out the paperwork online. Check in and out was quick and easy. Truck was fine.
Warren Kalways an enjoyable experience renting from Streetsboro U-Haul! Staff is great. Vehicles are clean and maintained.
KENNETH UHow a business should be
Rebecca LEveryone was friendly and professional. The truck was the perfect size and the dolly and blankets were great.
Dolores HTruck cab was pretty dirty & the driver side door barely shut. One of the older UHauls I’ve ever rented. Got the job done though. Was told bring back at 1/4 tank by guy I picked up from, he was really nice, however the lady when I dropped it off said it was over 1/4 tank when I left so charged me for 2 gallons + was not pleasant at all.
JOSEPH KThe Western Maryland Uhaul Dispatcher Allison deserves special recognition due to an emergency situation we experienced for my wife. Allison was extremely helpful with logistical support. Please recognize her accordingly.
BILLY TThe staf was great. Doors on trailer needs to be greased. Hard to open Also trailer floor was not clean.
JOSEPH DThank you for helping us through our Emergency Move!!
LACEY PAnother great rental. Got a new Ram van this time. It was a really nice vehicle and the staff at Streetsboro was great!
KENNETH UMy only comment was that I wasn't met at my car to remove the trailer. I had to go in and get an employee. There weren't any other customers in the store.
JAMES DFantastic experience
TODD MExcellent customer service at the end of thr day.
TIMOTHY DThe truck had no windshield wiper fluid The tire maintenance notification was in The check engine light was in The transmission was slipping
IVAN LGood
ERIC WNothing I can think of, other than having more moving blankets available. I messed up a reservation and needed to find a truck day of, and this location was able to get me a truck with 15 minutes notice.
ERIK DU-Haul employee could not believe other location let this truck leave. She was very helpful.
NOAL RThe truck was ready, clean and warmed up. The service was excellent!
RENIS DExcellent customer service. Amber is a great customer service manager. I would definitely return to this location in the future
MATTHEW NNo improvement needed
MICHAEL SThey did a great job. Very nice and friendly.
LOUIS FNothing
MICHAEL CI’m disappointed
KENNETH P