Customer Reviews for U-Haul of Streetsboro
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Streetsboro
Cindy O. on
I am terrible with names, but the young lady who was working at the streetsboro location 10/10/19 is marvelous. She is very friendly, quick, prompt and true asset to your company!!!
Stephanie C. on
I’ve never been to a uhaul location that didn’t let you return somewhere else. So I had to use double the miles to take the truck back. They didn’t tell me you had to hit the unlock key to open the bed of the truck so I had to drive back to ask if something was wrong with it. The guy on the phone had no idea why it wouldn’t open. Then they didn’t even give me the dolly I paid for and didn’t realize it till it was too late. Then when I came to return the truck it took a half hour because they only had one person working and there were five people in line. I tried to do a return on my phone but couldn’t get a picture of both the odometer and the gas tank because the truck needed an oil change and the sign for it kept blocking how many miles were still on it. Won’t ever use that location again.
Jodi B. on
The truck was great! What I am upset about is that about 4 months ago I bought boxes from uhaul because I ran out of the ones I got from work! I would never recommend these to anyone!!! I paid for these boxes, I got the one's from work for free and all of my stuff in the uhaul boxes had mold all over my shoes and clothes!!Only the stuff in those boxes were ruined. I threw out probably 600 dollars worth of just my shoes and not counting the other stuff I had to throw out as well! Some of those shoes were brand new! SO the service and truck were great but I lost a lot of money and belongings because of the crappy boxes!!! Sad I spent money to buy them and they did me no good at all!!!
DUSTIN M. on
The ramp for the truck was broken. The truck itself barely started. Not how I would want to represent my business. The lady who helped me was fantastic.
Rahul L. on
Three quarters of tank gas doesn't make any sense to me, just fill it up before renting and ask people to top it up when they return SIMPLE!!!
Karen G. on
Made online appt for 5 pm. Message was left with me the day before that appt could not be accommodated. I would have to wait 2 weeks unless I came in by 1230. Website needs to be updated .
Chester A. on
Was very slow , understaffed
Terrence T. on
Clean the windshield of the truck first (many, many large dead bugs on the windshield) and fix the pavement at the entrance to the parking area (large pothole). Staff was clear, efficient, and helpful.
Mohammad S. on
It was very expensive to pay for mileage cents/mile
Craig D. on
N/A
Lori B. on
Nothing everything at this location was good got in and out with no problem.