Customer Reviews for U-Haul of Streetsboro

3,286 reviews

9034 State Rte 14   Streetsboro, OH 44241

(330) 626-3474

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 626-3474

9034 State Rte 14
Streetsboro, OH 44241

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Robin Z. 
Rating:
5.0

The truck was not running on all cylinders and was making a popping sound. I only made one trip because of it. I would have thought they'd refund me but they didn't.

Nichole K. 
Rating:
5.0

Great people working. Great Service .thank you

William B. 
Rating:
5.0

It was great

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Customer did not leave a comment.

Rany H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALLEN C. 
Rating:
5.0

Continue as you are. Phillip was friendly , helpful, personable, and knowledgeable. I was in and in my way in less than 15 minutes and I was NOT rushed!

Kimberly C. 
Rating:
5.0

Great store, management and process. We always will go back to them for our moving and storage needs! Thank you!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Marissa was pleasant and efficient

Michael K. 
Rating:
5.0

Everyone was very help ful and very nice thank you

Patricia E. 
Rating:
5.0

everybody was very friendly and helpful

Thomas H. 
Rating:
5.0

Great experience all around. UHaul is so flexible making it so easy for an already stressful time moving. The Streetsboro location employees were super helpful.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Be precise about the rental times, if it is a 24 hour rental and you make an appointment, just clarify that nothing extra is due at the end of rental as long as you remain in the 24 hour reservation limit. Otherwise, great service, great experience.

Vanessa C. 
Rating:
5.0

Very nice location

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Best U-Haul experience ever. Seamless reservation, pickup and drop off. Friendly courteous staff. Thanks.

Millard P. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Second time working with UHAUL Streetsboro and would have no problems working with them again.

Stephen T. 
Rating:
2.0

We reserved an appliance dolly well in advance of the reservation. We were only notified upon pick up that it was not available for use which threw off our moving plans for the day. The ‘provided' cheap dolly and blankets were in the way and took up space. They were not needed or used.

Brian L. 
Rating:
5.0

The individual who helped me (I believe her name was Marissa) was very helpful and kind!

Corey A. 
Rating:
5.0

Customer did not leave a comment.

Tn T. 
Rating:
5.0

Clean wind screens

Paul O. 
Rating:
5.0

The customer service here was above and beyond! Great!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Amanda was awesome helpful knowledgeable and very pleasant to work with.

Robert M. 
Rating:
5.0

Phillip's Uhaul location was the absolute best of the many Uhaul service locations I have used. The layout of the lot made getting large trucks and trailers in and out with ease and the pickoff and drop-off were both easily 45% faster than at other locations. I will not use any other Uhaul provider in the area except Phillip's in Streetsboro.

Chester W. 
Rating:
5.0

Phillip was amazing. Thanks so much!!

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Charles Y. 
Rating:
5.0

lower your prices

Raymond V. 
Rating:
5.0

Customer did not leave a comment.

Noah K. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Great service

Albert H. 
Rating:
5.0

Phil was great to work with

James M. 
Rating:
5.0

Have a hot coffee waiting for me when I pick up my trailer.

THADDEUS B. 
Rating:
5.0

Customer did not leave a comment.

Daryl D. 
Rating:
5.0

Quick and easy drop off!

AIMEE D. 
Rating:
5.0

Customer did not leave a comment.

Stacie L. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Best customer service that I have experienced in ages. Thank you!

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
3.0

Listen. Listen (even the general manager, Phillip) when a customer who rents often from you expresses frustration about the gas gauge not working as it should when I was adding fuel to get it back to the necessary level. It literally caused me to waste $20-$30 minimum, a quarter of a tank in a 15FT truck. Very disappointing, he could have easily credited me that amount, that would would have been good customer service.

Todd S. 
Rating:
5.0

It was all good. Phillip did a great job. - efficient and courteous.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

kathy M. 
Rating:
5.0

Easy to set up online. Nice follow up/confirmation. Easy pick up and return of the truck and trailer I rented. It all worked great.

Anthony Z. 
Rating:
5.0

Thank You

Benjamin R A. 
Rating:
5.0

The staff did a great job at getting me in and out!

Robert R. 
Rating:
3.0

The check in process using a phone ( when this office wasn't open) was atrocious. It took us 45 minutes to complete everything that the online check in required because the uhaul website works too damn slowly. It required no less than 3 calls to customer service to see if they were receiving various items and each call had a wait time of over 10 minutes Many times after putting info into the website it just froze up Will NEVER use uhaul again unless we can go into a store and check in and out with a real person

Cynthia B. 
Rating:
5.0

Our family always has Incredible service here. Thank yoj

Martisha G. 
Rating:
5.0

Thank You

Benjamin A. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Friendly and efficient

Cory K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Streetsboro was great!!! Sam from Middleburg hgts location is where we originally called. She was disrespectful, unprofessional. She argued with me while another customer was at her desk,, hung up on me in the middle of a conversation. This is not the type of person to represent uhaul.

Richard B. 
Rating:
5.0

I've never had a bad experience. I've rented many trucks over the years. I've dealt with the Kent, Stow, Ravenna, and Streetsboro, Ohio stores and they're all great.

Jeremy R. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Just keep doing what you are doing.

Christy J. 
Rating:
5.0

Customer did not leave a comment.

Douglas U. 
Rating:
5.0

Very nice folks at this place.

Thaddeus B. 
Rating:
4.0

Staff was great and the prices were appropriate. The only negative is the condition of the driveway when exiting: there are large potholes that need to be avoided that should be repaired. The truck I rented, while it functioned properly, did have a number of small dents and scratches but that didn't affect my experience.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

Russell V. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

PAT M. 
Rating:
5.0

Customer did not leave a comment.

Marci A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

This was not my original pickup location. The location I reserved a trailer at did not have the trailer so I had to drive 50 miles to another location

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Customer did not leave a comment.

rich B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
3.0

Received average because I did automatic check in and was told vehicle would be ready at 3:30 pm and it wasn't ready until 4:30 pm- which goofed us up as we had a big crew lined up to help load but many of them had to leave at 5pm. Had I had it at 3:30 they would have been able to get it all loaded. Not sure if this is fault of locator or reservation system though .

Susanne T. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Phillip provided excellent customer service. Picking up and returning the vehicle was a smooth process that took less than 10 minutes combined. I will definitely return to this location.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY NICOLE T. 
No reviews have been submitted for this location.

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