Customer Reviews for U-Haul of Sunnyvale

8531 reviews

939 E El Camino Real   Sunnyvale, CA 94086
(Off Wolfe)

(408) 735-7060

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 735-7060

939 E El Camino Real
Sunnyvale, CA 94086
(Off Wolfe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YUNFEI Q. 
Rating:
4.0

Friendly folks. Always super busy and can't answer the phone. But nice employees once they can get down from their high-stress state. Sounds like they are majorly overworked!

MARCEL S. 
Rating:
5.0

Customer did not leave a comment.

Eutimio A. 
Rating:
4.0

People at the location were helpful. Uhaul system sucked, i never received the email for rental. Uhaul system is sending return confirmation 24 hours.

Munish K. 
Rating:
5.0

Very helpful and I appreciate the service.

ELIZA F. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Very smooth transaction nice equipment very helpful employees

DAVID S. 
Rating:
5.0

none

JAIME V. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
1.0

There was no markings how tall my vehicle was. I couldn't use it when I realized this and I drove it back with only two miles and I got charged 45 plus for two miles ... Never going to u-haul again.

SHIH C. 
Rating:
5.0

Customer did not leave a comment.

PHIL R. 
Rating:
5.0

Quick and easy pick-up. Friendly service.

Regina M. 
Rating:
1.0

The guy at the counter was rude. Not helpful at all. Also, I was charged for fuel even though I filled it with gas when I returned it.

CASSIUS C. 
Rating:
3.0

Customer did not leave a comment.

AUDREY N. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
3.0

When changes need to be made it would be nice if some one could pick up the phone in a timely manner. I had to call in 5 times and was on hold for 35 minutes, that's ridiculous.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

VIMALRAJ G. 
Rating:
4.0

Enforce the no smoking request posted on the vehicle. Van was clean but stunk of cigarettes.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Ram Pratheek G. 
Rating:
5.0

We have some issues about the fuel charges because we got the vehicle with only half tank at the beginning and we refilled it to the half tank before we return. Unfortunately the online APP still ask us to pay for the rest half fuel. The stuff were very patient and helped us to resolve this issue. Thank you very much. The only disappointing part is that the van is a bit old.

Zhe F. 
Rating:
5.0

Customer did not leave a comment.

BOGDAN P. 
Rating:
5.0

More staffing in the morning - had to wait to pick up my key.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH V. 
Rating:
5.0

Nothing to improve on.

JAMES V. 
Rating:
3.0

I was frustrated that the employee said we would not be charged for the bas difference when we showed the picture of the gas indicator before we drove away. yet in my bill it was charged.

GRACIELA M. 
Rating:
4.0

Customer did not leave a comment.

Kishan S. 
Rating:
2.0

I was charged 20$ for off hours which was not communicated. I mentioned my timings before i rented, I could have been informed that this would make me pay for this charge.

Neha D. 
Rating:
5.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

SANKARA M. 
Rating:
5.0

Customer did not leave a comment.

STEFAN C. 
Rating:
5.0

Customer did not leave a comment.

Sudeep M. 
Rating:
3.0

Have some options for customer parking

ARUNAVA S. 
Rating:
5.0

Web experience is not great. I had to upload my driver's license once through web and had to do it again through the app. And it still requested a passport or lease right when I was already at pick up location.

MIKHAIL R. 
Rating:
5.0

Great customer service. Easy peasey!

CYNTHIA B. 
Rating:
4.0

Customer did not leave a comment.

Chung H. 
Rating:
5.0

Customer did not leave a comment.

TAKSUM M. 
Rating:
4.0

Customer did not leave a comment.

KAMILAH D. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Easy to use and return. I like to use this place

motoyuki K. 
Rating:
5.0

Quick, easy, and painless. Thank you

Trevor D. 
Rating:
2.0

I made my reservation thru the Campbell location 1 day before move I still had not heard from them. the wait time on the phone was 40min so i went to location & the said I would get a 20ft instead of a 15ft and that I would pick up in sunnyvale at 7am the next day. I was there at 6:45am and the doors did not open until 8:15am. I did however get a 15ft truck which I was thankful for. I was quoted aprox 209.00 and the bill ended up being 400!I. The service team in both places were very nice and professional but the process stuck! I would not recommend u-haul to anyone at this time.

MARY D. 
Rating:
5.0

Make it easier to reserve a truck for more than one day.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

RESE F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The U-Haul representatives that have helped me to do the paperwork and connect the trailers have been some of the most cordial and helpful people I have come across in any business dealings. I think they are awesome.

Mark C. 
Rating:
2.0

Just for 11 miles of driving I was charged 2 GL of fuel. And that too when it is analog speedometer looking at which one cannot determine how empty it gone. Disappointed with this kind of service.

HIMANSHU S. 
Rating:
5.0

Allow for more one way moves. Recent move was a mere 90 miles yet was not ALLOWED to go one way. Also, I checked out at 11am. But was charged an extra day because I didn't return the vehicle by 8am

Brian T. 
Rating:
4.0

Luis Martinez helped us check in the vehicle a few minutes past 5 PM (the official closing time). That was really nice of him. Keep up the good work. Thank you.

PRANAV A. 
Rating:
2.0

Send me to a location that wasn't planned for. Wasters a lot of time and told me the original reservation was cancelled.

YIMING Z. 
Rating:
5.0

Keep up the good service, I'm a regular at this place and it's been good to me.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Gautham I. 
Rating:
5.0

Very efficient service.

SAYAN M. 
Rating:
5.0

Very clean truck, the entire location is very clean, customer service was extremely nice.

HARIHARAN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

MYKOLA I. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

KALEXIN B. 
Rating:
1.0

Russell cooper is a piece of garbage. He is the most incompetent indicual with the worst attitude I've ever dealt with. Fuck Russell cooper

JORDAN B. 
Rating:
1.0

U-Haul app was very slow and sluggish. Asked for driver license photos 3 times and still could not check-in to get the truck. It is much slower than going to the counter. The guy at the counter was helpful.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

👌 exelent

ARTURO P. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
5.0

I love that place

MANDEEP H. 
Rating:
3.0

Everything was fine other than I was charged $10 for 2 gallons of fuel. I checked out vehicle with a 1/4 tank, put on 6 miles, and put in $10 of gas myself BEFORE I returned the trusk and it was back on 1/4 gallon, yet I was still charged the $10. Would be a 5* review if not for that.

GERALD C. 
Rating:
5.0

Would like to able to contact the renter if there was a problem.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
2.0

Accurate billing of invoices and clearly marks key return slot.

STEVEN H. 
Rating:
5.0

Very good and friendly employees

FLORIAN M. 
Rating:
5.0

Check that in-mirror camera image works. Ours did not work at all. Also, it was not clear from the in-app checkin that we'd need to enter a building to get the key.

Kulvinder G. 
Rating:
3.0

They don't have any customer's parking and you have to park your car out side .

Amir S. 
Rating:
5.0

I can't think of any way this could have gotten any better

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

SATNAM S. 
Rating:
5.0

It's been a great experience and those that helped me get setup with the truck were very quick and efficient.

NATHAN T. 
Rating:
5.0

Nothing to improve for this experience

Krista M. 
Rating:
5.0

Support self checking with international driving license

Zachi N. 
Rating:
1.0

During the return, they were using shady tactics like asking us to leave and they will send the bill later, charging for gas though I filled it, entering incorrect miles to charge extra.

MOHAMMED S. 
Rating:
5.0

Todo muy bien y rapido

AGUSTIN G. 
Rating:
3.0

Customer did not leave a comment.

VINAYAK R. 
Rating:
5.0

Very good customer service , they are super fast

GOPINATH M. 
Rating:
5.0

Customer did not leave a comment.

Taide A. 
Rating:
5.0

The brakes are no working properly and the wheel are no align I explain to the clerk but He said He can't do anything

Celestino L. 
Rating:
5.0

Customer did not leave a comment.

Thad L. 
Rating:
2.0

Customer did not leave a comment.

Richard O. 
Rating:
1.0

Customer did not leave a comment.

Shruti D. 
Rating:
2.0

No customers parking spaces.

Heun L. 
Rating:
3.0

I do not know what I was charged for two days when I rented the cargo van on Sunday at 10:40 am and returned same day around 9 pm ? Can some one at U-Haul please explain to me ! Sayeed Ahmed Tel 510 850 6640 Ref: U-Haul Contract: 23797171

SYED A. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RIKI S. 
Rating:
5.0

Someone must have spilled some perfume in that truck because it smelled like perfume while I was driving it and now my mattress smells like perfume. It's not terrible, just a little unpleasant. But figured I'd let you know. Thanks!

Sam J. 
Rating:
5.0

Great service

GEORGE P. 
Rating:
5.0

Service was fantastic. Very quick on all parts. The call I made for the reservation was quick and provided exactly what I needed. When I got to the store, there was no line and the check out process took all of 5 min.

PHILLIP W. 
Rating:
1.0

Bad customer service

Ram prasath V. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
No reviews have been submitted for this location.

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