Customer Reviews for U-Haul of Sunnyvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Sunnyvale

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Patrick H. on

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Front desk needs to be able to work a little faster, computer system or just know how to work the system a little faster. Waited more then 20 min to just talk to someone and he still had issues with getting my reservation in order.

Don S. on

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I really don't have any suggestions for making improvements. Picked up the truck I reserved with no problems. Employees were helpful and explained everything. No complaints about equipment or customer service.

Charlotte M. on

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Nora G. on

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NAYOMI DALENA W. on

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Awesome service

mukunda j. on

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Ned L. on

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Place is just fantastic. Great equipment, excellent staff and service. Thank you.

Krishna M. on

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Improve the truck return process.

MICHAEL T. on

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Great people at this office.

DAVID W. on

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Timothy C. on

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Payam M. on

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Chengyu Z. on

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Jefferson J. on

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Rohan Nandkumar S. on

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Allison D. on

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Make the line faster! I already checked in online, but still had to wait in the general line. Also, the two ladies handling the counter were both super slow.

james p. on

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Staff was excellent but my trailer blinker was not 100% functional making the driving a little more stressful

Rugma R. on

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Joshua O. on

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Truck had seen better days, the interior windows was all dirty, and the driver side rear view mirror was not able to be adjusted and was in a poor position for my driving.

Piotr C. on

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Mike V. on

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Lyubov S. on

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ARDELL M. on

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Very nice

Ofelia Rodriguez M. on

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Staff was ready to help and very courteous..I will definitely return for any moving needs.

mohamed e. on

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i lost my driver license, any hope you can check if i did forget it in the branch? my phone is 619-228-5842

sally o. on

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Maria G. on

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Sharon K. on

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Again, good signage. Clerk was great and greeted me when I drove up. It took no time at all.

Manan B. on

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It was a good experience. The only thing that was off was - not being able to park in the uhaul lot. I'd called ahead of time and was told by a guy that I can park at uhaul. But the lady on the desk won't listen and told me to park elsewhere. Apart from that, everything was wonderful.

Robert H. on

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I feel like I was subjected to a bate and switch. I rented a cargo van for 2 hours and was charged $112. The advertising suggests $19.99 in city, this price is not correct at all. I will be disputing the charge to my credit card company. The staff were very rude and couldn't not explain my bill to me. It's much cheaper to just rent a van from a car rental agency. I won't be using Uhaul again. I may even turn over my thoughts and documentation to my company attorney. False advertising/bate and switch tactics

jesus q. on

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balvinder s. on

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ARNALDO T. on

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This store should have parking available for customers.

russ r. on

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Quick & timely response. Will most definitely use this location again when the need arises.

BARRY G. on

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Easy in, easy out, good price. What's not to like?

Shivram J. on

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ARTURO M. on

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Arthur M. on

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When I picked up the car carrier, the guy helpin me was real coo! My only gripe is the equipment..The tire strap winch needs to be lubed real bad. Took me 30 min to un-winch the straps. I was pissed!

Aldo H. on

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Susan C. on

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Additional counter help would have improved my experience. Although, both individuals, who were working at the time of my pick up and drop off were excellent examples of superior customer service. High marks for Amanda Fang who checked us in and Adrian Taylor, Jr. who handled both the check out and check in of rental vehicle.

Keith Allan B. on

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Check-in slow. But to my surprise when checking in I was told there would be an extra charge in brought back after estimated return time had given over the phone my making the reservation. I specifically asked when making phone reservation when giving return time estimate that I understood got truck for daily rate of $19.95 and that was for a full day. If brought later no extra charge. They just use estimated return time for their internal purposes. Bad business!

Thomas D. on

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Sathish Ragu Vig R. on

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Wait time was one hour . Lot of people in the line .

Vamsi K. on

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Waited for 1 hr 15 mins in queue. Btw, we are the second one when we entered office. Only one associate is helping customers. And she was on call with customer care regarding customer problem. The worst experience. They took 1.2 hr of my life x-(

james p. on

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Some employees were no shows, so the line was really long. The employees that were there were fantastic.

Paul Michael W. on

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You HAVE to get an additional counter person. The wait in line was probably 30 minutes. I had a similar wait today when I went back for just some packing material. The lady you have is excellent, but 1 person isn't enough during the rush.

Subash P. on

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Joe N. on

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Corinna B. on

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Terrence K. on

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Sean T. on

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Akshita R. on

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My experience was terrible. I was given a van with a low tire pressure. If I am paying $75 for a day I expect the vehicle to be already serviced. IT IS NOT MY JOB TO SERVICE THE VAN! I wasted so much time, money and energy trying to find a way to fill up the tire. Even then I did not feel safe enough to drive and nothing is more important than that. Please make sure next time you rent out a van to a customer it is in a condition to be driven

ROBERTO D. on

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Vikram Kumar K. on

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Shankar U. on

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CHETAN C. on

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Patricia H. on

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MICHAEL D. on

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Andrew C. on

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Attendants brook was stolen so he couldn't sweep out the debris and dirt left inside the truck.

Kimberly P. on

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Again, super quick and easy. We pulled in, they took the trailer, we got a receipt and we were good to go!

Abhilash K. on

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Mark H. on

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MARIA R. on

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The employee in this location is too slow i had a very bad experience they charged me too much without checking the mileage coz the lady told me she will send a receipt through mt email tgrn deduct the one they charged me when i got the uhaul the estimated amount but i didnt use it... when i check my account still same amount and i complained and called OMG takes a while before they answer the phone when a guy answered he transferred to other line but she cannot to the action coz she doesnt know and wait fir the confirmation of that area in El camino Real then she said its almost closed tgats why she cannot do it but it just 4:05pm and closing time is 5:00pm it makes me upset upset what i did i went to their office they are not busy just talking to each other i told them WHY IS LIKE THAT !!!!!they dint even adjust my payment ...., bla bla bla ..... hope it will not hapoen to other customer !!!!!!! Sorry but it makes me sooooo MAD!!

Byju M. on

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Rajeev C. on

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The van was dirty lots of mud on the attic inside. Our movers called us to have a look and said they had not seen a uhaul so bad before. I had to clean it before we loaded so sa not to mess up our stuff. Upon return I asked the gentleman who logged us in if we could get a credit as we did not use the dolly as our movers had their own gear and dollys (we had not broken the string that the uhaul van had either) he said no you can't get a credit as you asked for a dolly and 'anyone can put that string back'! wow! Ok! We just said ok and walked away. Other than that uhaul was fine checking in and out was perfect and timely.

Bill M. on

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Provide a parking area. There were many spaces but all taken up by rental units. This makes for more available units, but also forced me to park 1/4 mile away and walk. VERY frustrating.

Douglas F. on

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Very good experience with this location.

len R. on

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MICHELLE H. on

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BONGYO K. on

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GORDON C. on

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Robin F. on

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Everyone was courteous and explained the process thoroughly.

Marlis M. on

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The customer service we got was excellent (better than other UHaul locations we've patronized). We were quite disappointed, however, that the selection of available trailers was so limited. Despite having reserved weeks in advance, we ended up having to make extra trips because we were stuck with a small trailer.

MICHAEL Y. on

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More parking would be nice

Brett G. on

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Nothing more, you were the best experience in moving to

David F. on

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The place was clean, well organized and the staff was top notch. Thank you.

Paul S. on

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Dolly M. on

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Marty H. on

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Frank K. on

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yong q. on

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Ted d. on

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The service was excellent, and the staff was very professional.Everything was done in a very quick, efficient and timely manner.

KERRY S. on

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Nothing everything went smooth. Thank you very much

phil s. on

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The staff was helpful and friendly

NEIL T. on

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Preston (?) was amazing, super helpful and nice!!

Ahmed A. on

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Vance N. on

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Although the attendant was efficient, he was working alone and the line was 5-6 transactions long. Many were getting frustrated. However, I will rent there again.

Herbert S. on

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From my point of view this is a good and well organized company

Keith M. on

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The guy who helped us both check-in and check-out very helpful and very friendly.

ROBERTA LEE L. on

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Clint B. on

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Very short staff. Only 1 person working. My wait time was over an hour

DONG JOON H. on

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amy c. on

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The Sunnyvale uhaul did not have a 2 inch ball and 2 inch shank so I had to drive to the uhaul in Santa Clara to be able to attach the trailer to my vehicle.

Kristen G. on

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This location was grossly understaffed. There was only one man working this location, which resulted in a 1 hour wait in line. The young man working was pleasant, calm and professional despite the stressful situation he was dealt. I've moved with Uhaul three times this year and this was the first time using the Sunnyvale location. If this is typical of the location I would not be likely to recommend it to anyone.

Jesse C. on

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Grossly understaffed. Only one person checking in and that same person had to bring the trucks around to customers. When I arrived at 9:55am for my 10:00am appointment, I was fourth in line and had to wait over half an hour.

yolanda r. on

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Emma M. on

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Friendly service specialists on both pickup and return :)

Thomas S. on

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Brenda D. on

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The fact that there is no customer parking is confusing for the customer and frustrating for the employees who try to manuver (very well) around customers parked askew. There was also quite a wait which impacts the customer who is on a tight timeline to get the truck loaded.

SAILESH D. on

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Dimitar H. on

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All was perfect :)

ZHENFANG C. on

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processing is too slow. Need to introduce automatic processing system.

patrick k. on

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Adam A. on

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The people there were great. Friendly, helpful, competent and fast. They have to deal with a very cumbersome system though. Took a while to get all data loaded into the system. Also, I tried multiple times the day before to use the on-line check in process, but it failed four times. Locks up downloading in transition from first to second step of process. Need to fix that asap.

Nicholas A. on

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My email receipt gave me a pickup address in Santa Clara, at a location that doesn't ever have trailers! They had no idea where I was supposed to go, so I went to the nearest other U-Haul location. They also didn't have my reservation. I looked at my order online and it said "U-Haul of Sunnyvale." Then I found that there are four U-Hauls in Sunnyvale, but there was no address, so I had no way to know which one! A clerk at the Santa Clara location helped me identify the correct one. This is really bad customer service. I wasted an hour figuring a piece of information that should have been correct in the original order and email confirmation. I even got a phone call "confirming" the pickup time! Get it together.

Woojung P. on

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Mark M. on

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Artem M. on

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I arrived at 8:00 am to pick up reserved truck, but because of the line and only one worker got my truck 30 minutes later. Otherwise ok.

Thomas E. on

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Nothing to do with the location. Rather, I feel like I got raped with your pricing. To charge 3x the price just because I want to move some things from California is no reason to charge 3X the regular price, I will let EVERYONE i know to rent from outside the state of Calif and not rent in Calif.

John D. on

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Check in and checkout was a great customer service experience. You need to know that.

LISA J. on

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Vivek P. on

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MARK S. on

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Eliminate the ridiculous and seemingly underhanded policy of asking customers to bring vehicles back 1/2 full. It wastes customer time (having to fill twice instead of once) just so you can siphon off a few gallons when customers overfill. I assume you report as income that extra gas provided to you by your customers.

Sebastian K. on

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rental truck indicated that one of the rare tires was low on air pressure. uHaul employee was nice enough to check and top off the air.

vipul m. on

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gerry l. on

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No complaints whatsoever

Minglin Y. on

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According to my experiences, Sunnyvale location was more efficient than other locations.

Dmytro K. on

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Kerry S. on

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Hanna C. on

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Mathew P. on

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Everything is good except the price. U-haul is quiet expensive.

Amogh P. on

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This location doesn't allow customer parking which is very unusual in my so far uhaul experiences.

SAISANDEEP S. on

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Just good and servers the purpose. I felt people weren't friendly

Douglas F. on

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Everything was great

Debra E. on

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Inside was dirty including lots of long hair on one of the seats and drink spill in the cup holders. Would be nice if someone wiped down driver area between rentals.

ESMAEIL N. on

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RICHARD C. on

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Amanda M. on

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Employees were friendly and helpful. Lot was *really* crowded, but that's only to be expected in Sunnyvale.

bethany S. on

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Greet the customers before they greet you!

Hanna S. on

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Timothy H. on

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They were quick and had my truck ready to go. Very Happy.

William B. on

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The staff on duty was all the things you would want: friendly, courteous, professional and helpful. Not a criticism of the staff but when i choose the truck, I made the assumption that the 15 foot truck storage box was 15 feet. It's more like 13 feet. Maybe it makes 16 if the grandma's attic is included. I had to pick up some 16 foot lumber and expected that if I slid it in diagonally I was going to be inside. Anyway, I made it work; i put a red flag on the back and left the door up.

Susan B. on

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Assana F. on

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Everything was great! I checked-in online, and when we arrived we were on the road within a few minutes.

dennis h. on

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I have used this location twice one moving out of my three bedroom rental and another clearing out my storage and I am so happy to have an agency who truely does business with a smile and is willing to help you through the process hassle free. Keep up the good work it really does not go unnoticed.

Alex G. on

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Fast and convenient

PAVEL M. on

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Bryon M. on

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There was a hole in the top of the truck. It was raining when we had the truck and water was leaking onto the items inside.

Daniel K. on

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Vladimir J. on

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Aleksandr S. on

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Check in and especially out process was very efficient and simple.

Rangarajan K. on

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Antonio C. on

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Rohit K. on

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Bianca M. on

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MARK V. on

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Joseph H. on

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The left turn signal didn't work and one of the break lights didn't work. It was a terrible experience moving because I didn't know those things were not working properly. I was never given a chance to make sure and see everything was working. It was assumed they all did work properly. I was lucky my friends told me after a car high beamed me and honked me. My friends then drove slow around me and helped guide me so I wouldn't get into an accident.

Thomas Stuart W. on

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Truck I received did not have a Full tank of fuel, but the agreement thought it did. Even after agreeing that it did not before I received the truck, the staff would not change the agreement. I was then required to bring the truck back to Full before returning it, even though it didn't start full. You effectively stole from me in so doing.

David M. on

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The scheduling process was a mess. I called to book a location, and the booking agent refused to tell me why scheduling would call me the day before, other than simply saying that they would tell me where i would pick up the trailer. When I tried to clarify to ask if it was the case that the trailer wouldn't necessarily be at the U-Haul location i tried to book online, she kept repeating that I hadn't booked any location. So when i got the call that the trailer was available over 15 miles away, I wasn't happy (and also wasn't surprised). That said, the last I spoke with from scheduling was fantastic, and everyone at the pick up and drop off locations were great as well.

Francis J. on

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I had an issue with the number of hours to rent the vehicle from this location. Fortunately the manager was nice enough to take care of this issue.

Mitsuo I. on

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Kai P. on

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Robert M. on

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The two rudest employees looked at me like "what are you doing here?!" when I arrived to pick up my one way trailer reservation. It was unbelievable. They remained rude during the entire interaction from start to finish. It was almost comical how committed they were to being stand-off-ish and unhelpful.

Davide B. on

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Jonathan L. on

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Mike R. on

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All good. Dolly was ready. Worked Well. Good experience And good value.

Daniel M. on

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While the gentleman helping me was helpful he was not very personable. It is still the customer service industry

NAYOMI R. on

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They by far, have displayed the most customer service of any uhaul experience I've had yet!! Awesome and down to earth

Leena B. on

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Nothing, everything was great!

MUNIKUMAR M. on

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Udayan B. on

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The person handing over the vehicle insisted that we cannot use the dolly and pads which came with the vehicle even though we had paid for it, since we can only use them if we haven't! He refused to alter the contract to remove the pre-pay. He said it was OK that the fuel was below 3/4 level even though the contract said it should have been there. And then the truck won't start. Of course, the manager solved all of these issues in 5 minutes.

Mohit G. on

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The associate at the counter was very rude and curt. I wished her on reaching the counter and response made me regret that. She was not interested in any rapport building or small talk. I did not remember the zip code of my new house, and she almost scolded me for that. When I asked her if I could return the truck an hour later than scheduled as I was picking it up an hour later, she was very patronizing and rude in her response. The staff (Myles) responsible for providing the truck and explaining the equipment was super courteous and nice. He is the reason I would consider going back to this u-haul location.

Betty R. on

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Everything was ready on time & took the least amount of effort on my part. I am very pleased.

GURANG M. on

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Fast and excellent service

VINAY K. on

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Andre G. on

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Satbir S. on

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check in service was very friendly

Jillian S. on

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JT was really pleasant and efficient.

Guo Jhang L. on

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MARY B. on

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CARMEN Z. on

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Stayed in truck for check in

David M. on

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Get your printer fixed... leaving w/o a printed contract left confusion including ending up w/o pads because the check out person didn't have a contract. Again, probably a UHAUL issue, but when I select a pickup location, and it is going to be changed, I should have been asked for my next preference, not just assigned a location that wasn't as convenient for me.

RAY S. on

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the drop off box needs to be better marked

Nidish K. on

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Maintain vehicles well : The truck I picked up had the CEL light on, and the service rep told me several times that it should be ok to drive since I am moving in-town Implement express checkin well: I had entered my information online (driver's license, contact #s etc) as part of express checkin. However, I had to go through the same process at the rental location.

Jose G. on

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Michael W. on

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Roger H. on

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Sadiq H. on

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Hanson J. on

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Went shortly after opening and there was 1 employee (a manager) on duty handling many customers; 2 more employees arrived soon after so additional customers didn't have to wait too long. I heard many locations only have 1 employee during busy periods. Thanks for staffing with 2-3 people on a Saturday morning!

FRANCISCO D. on

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The customer service and experience was great, thank you guys!

VIDAR H. on

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I love the pay-as-you-go system that only charges for actual time and miles used, not whatever you guess up front with add-on charges if you exceed.

Stephan S. on

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Jose Raul C. on

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Catherine K. on

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Dustin C. on

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This comment is not directed to this store but rather the booking system. I scheduled a truck rental and got a confirmation email but then later received a call saying that the truck I reserved is no longer available. How could that be? The reservation should have reserved a truck for me. It seems like when you make the initial reservation over the phone that its quite meaningless because the booking is only confirmed on a return call. Why can't the first person have the information that the second person has? This happened to me twice and the first time I had to cancel and go with another truck renting company, making my move that much more stressful. I hope you can make this correction. or at least don't email me a confirmation number with a truck you don't have.

Arunkumar R. on

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Vinay P. on

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Vinay P. on

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I received a moving van without a rear view camera. Backing off is really difficult after loading the van. I strongly recommend equipping all the vehicles with a rear view camera.

Kerry S. on

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Keep Theives off your lot so they don't steal the fuel out of trucks. I was told there was a 1/2 tank of fuel in my rental 10 foot truck but it was on 1/16 of a tank. I had to put fuel in before I could use it. Otherwise a great experience with your company. I would rent again from you in the Future. Thank you and the Staff they were very nice and helpful.

ROger L. on

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tamika m. on

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I had a great experience with the customer service agent. She was very friendly and personable.

Pranil B. on

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I rented the uhaul for the forst time. It was very good experience. Van was very clean and nicely maintained.

Mikhail Z. on

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A sun visor in the truck was broken - please fix it. Otherwise, everything was great, thank you!

ANCHALEE W. on

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RACHEL F on

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200 characters is not enough to properly explain the horrendous experience I have had thusfar with U-box and Uhaul. Horribly unorganized, and a waste of hours of my time.

JOANNE W on

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Everyone that I interacted with at this location was knowledgeable, courteous and helpful. The team spirit and attitude seemed to be very good. Thank you so much!