Customer Reviews for U-Haul of Sunnyvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Sunnyvale

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smeeta g. on

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Luz C. on

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Harish K. on

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Amy M. on

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Went very well:)

John S. on

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Speed the process up a bit...

SHIVAGURU BALAJI G. on

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Sudhir S. on

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Luis C. on

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Lack of training and customer-oriented attitude. All employees especially the manager did not care about customers. I know this is a moving/truck equipment rental but not providing customer parking and not warning customers about that and being rude certainly did not help. For an hour rental a total nightmare with this guys. Probably not worth my time giving my opinion either ... who knows

John S. on

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Yasser S. on

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Yvonne S. on

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Helpful and friendly staff

Erol Y. on

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Shannon s. on

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john b. on

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Very friendly, prompt and well explained service

David Y. on

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Reduce wait time for service. Difficult to do. Shortage of personnel. Help wanted ad was on window so I know Uhaul is aware of this issue and trying to resolve it.

Rafael L. on

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Jimmy H. on

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No communication between locations. I was incorrectly charged for fuel. I started out with less than 3/4 tank fuel (please see attached photo) and I specifically asked the representative at my pickup location (640 W MacArthur Blvd, Oakland, CA 94609 - Phone: (510) 653-8789) The representative said it was acceptable and to simply return the truck with the same amount of fuel. However, I was still charged. Please refund $23.83 to my account. Thanks,

VIMALRAJ M. on

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Sergey M. on

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Ann B. on

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Tom W. on

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KEITH VAUGHAN M. on

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The staff was great and the whole transaction was SO smooth and easy.

Arun C. on

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Customer service is really bad. un reasonable cleaning fees.

denise m. on

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Jason W. on

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mark s. on

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Matt M. on

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I think its pretty messed up that you guys gave me the gas tank at 1/4, so I had to fill it to do anything, then when I return the vehicle you suddenly made out with free gas. I thought your policy was to always have the gas tank at 7/8ths or higher when given to the customer and for them to return it at that amount or higher - thereby making it so the customer wouldn't be screwed the way I was. Pretty sure you guys got about 10-15 bucks off me. Thanks.

Rebecca M. on

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Eric W. on

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Frank B. on

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The truck sounded very unsafe to drive. When I went to pick up the truck the had not done a safety inspection until when they went to hand the truck over and were trying to find the source of a noise that was coming from the truck which had 157k on it. It appeared transmission related. It rode extremely rough there was no such thing as a gentle ride every bump was felt. Extremely disappointed in the equipment.

Siamack H. on

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Xing H. on

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todd g. on

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The employees were great. There were too few of them. Four of us were waiting and the contract is a necessarily slow process.

Donald S. on

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I can't really make any suggestions for "improvement..." I "pre-registered," and the whole rental experience was a breeze. This U-Haul location is my "go-to" for truck rental.

MARIO L. on

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Sarah W. on

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There is no parking on site for customers to pick up rental equipment or boxes and the staff is not helpful in communicating this. After hours drop off was difficult since there was also limited space for returning equipment.

Ravi S. on

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Iam not happy with one thing. You gave me 3/8th of tank and when I returned it was more than 1/2 tank full. You should credit money in to my account. Its really cheating. If I would have given you 2/8 or 1/8 tank you would have ripped money. I feel Iam cheated with this.

KATHLEEN HELEN c. on

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Great service. Processed fast. Just what you need to get the move done without time wasted waiting too long. Thanks everyone for a great Experience at Sunnyvale UHaul!

MICHAEL N. on

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Doesn't say at hubcap, what gas to put, no hubcap lock, easy access for somebody to put something else into gas tank, also no frequent user program which I have used this location before in Thanksgiving weekend in 2002, June 11 & 12, 2016 in Sunnyvale, CA on El Camino Real in Sunnyvale, CA. Take care

Alex L. on

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The wait once we arrived at the Uhaul facility until we were able to pick up the Uhaul was over 1.5 hours. This is unacceptable.

Katherine H. on

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Catherine K. on

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When I arrived at the store at 11:30 there was a line around the whole store and only one person taking costumers. The people at the front had be waiting for 90 + mins. Eventually the poor employee called in one of the mechanics to try to help, but he wasn't trained on how to handle the system very well. I ended up getting the truck I reserved at around 1:15. 2 people had called in sick and left this poor guy to handle the weekend crowd all by himself. There should be someway to help someone if people call in sick so us costumers don't have to wait over an hour for something we reserved ahead of time and so an employee doesn't get stuck all by himself all day with tons of people. I don't know if the poor guy got a chance to even eat.

kranthi kiran k. on

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I got 15' truck. In contract it says the gas tank is Quarter full. The employee did'nt check if it quarter full. The tank is empty. I had refilled the tank to quarter full which costed me $46 which around 15 gallons of gas and drove only 8 miles. Neither the manager nor the employee took the responsibility of their mistake of giving wrong information on paper and not checking the truck before giving it to me. The employee said that someone might have stole gas the when you are not looking. and the Uhal of sunnyvale manager is so irresponsible towards customers and solving their issues

Timothy I. on

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Don't rent out death traps

Daniel K. on

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Liang L. on

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initial gas volume is not correct.

ray i. on

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Arun K. on

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On weekends please have more employees to assist. I had to stand 2 hours in line even after reserving it in advance.

COLIN S. on

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I called the store to ask if it was ok if I dropped off past my scheduled drop-off time. I was told just drop it off before closing and it would be fine. I dropped off before closing and was charged an additional day for not being on time. Very frustrating and a waste of my money.

Lillian H. on

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Equipment was not at location first chosen and reservation was changed ato this location instead. At first agent said no equipment available but then he was able to get us something to meet our needs but that delayed us by half an hour.

Min Se C. on

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MURALI KRISHNA P. on

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Henry C. on

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Bert L. on

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1. trailer bed was a bit dirty - only cosmetic 2. Checkout was complete, helpful and efficient: 5-star 3. Check in took 2 phone calls to get a receipt 4. Appreciate being able to drop the trailer at 11pm on a Saturday night even with no attendants.

Bijan Z. on

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Lauren C. on

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I've already talked to customer service, but I am very unhappy about my experience with uHaul. Even though the truck worked fine, because the trailer was broke down I had to wait 3 hours for road side assistance, I had to pick up at two different place due to no locations have both items I had to issue separate complaints. Meaning although I received a refund for the tow trailer, I am still waiting to hear back from the truck. The truck did rev the engine going down hills now matter how slow I drove. The RPM would jump up to 4 and get stuck there until I switched to neutral. Upon returning the truck I was told it was normal, but I don't think It should have been as extreme as it was. Due to this and the trailer with zip ties and a bungy cord holding it together I felt very unsafe.

ROBERT M. on

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Brett H. on

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JEFF J. on

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Very rude staff when I arrived. Already called customer service to complain. Over charged for epuipment. Very upset.

dong s. on

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Krysten K. on

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Timothy O. on

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Elvin M. on

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Cherri L. on

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Shobhit R. on

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VINCENT F. on

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Stuart C. on

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Like the gas calculator so you can figure how much gas to add at end of rental.

Chris B. on

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Always keeps a spot open at the back of the truck return lane.

Bob S. on

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William H. on

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Not rape people on price going to WA.

Ittisak S. on

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ASSANA F. on

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Amanda S. on

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Computers failed 3x and i had to restart the process worth a representative those 3x.

Robert W. on

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Helpful in letting us return the trailer 30 min after their closing, so that I didn't have to tow the empty trailer to a motel in SV, which didn't have parking space for my SUV plus the 6x12 trailer.

Deepak A. on

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Overall the location and equipment met my needs, though I feel I'm being unfairly charged for fuel as I had refuelled per the chart which was provided. And the fuel level mentioned in the final invoice is not what the fuel level was when I left the truck.

Sierra M. on

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Took care of me super quickly and we're very nice, thanks!

Don S. on

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It is always easy and stress-free to rent from the Sunnyvale U-Haul location (especially when using the register in advance feature.) It literally took only a few minutes to arrive, provide my ID and a credit card and get on the road with the rental truck. The personnel at the Sunnyvale U-Haul location are always friendly and helpful.

CESAR M. on

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Terrible experience. I placed my order online in advance. When I arrived at the Uhaul, I was told they didn't have my reservation on file. Manager was useless and showed no empathy. Had to rent a truck (i ordered a trailer) which meant I had to make an extra trip to pick up my truck. Moving is a headache as it is, Uhaul only made it worse. Your phone customer services is perhaps the worst I've ever experience. If I could avoid it, I will never use uhaul again.

HUGH BRIAN U. on

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Jory E. on

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Staff very friendly and helpful!

Richard S. on

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Not happy the trailer was not available near my home per my request. Had to drive 20 miles each way to pick it up.

Christopher B. on

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MEGHAN W. on

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Jim H. on

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michael k. on

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Donald S. on

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I seriously recommend the advance check-in option! It saved a lot of time. Your employee at the Sunnyvale U-Haul location was very helpful and friendly! It was the easiest rental experience I ever had. I highly recommend this U-Haul location.

AURORA L. on

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Denver b. on

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Made a phone reservation for 17ft box trk pickup @ Milpitas wanted it for 3 days told only 1 day To check with local dealer for multiple days Went to local dealer was told only one day, changed res from Friday to Saturday 9am. On Sat 9am told my Reservation was LOST. Agent called found truck in Sunnyvale. Although there were at least five 15/17 ft box trucks SITTING in the Milpitas yard. Not only did I have to pay for additional miles form @ to the drop off, also had to pay my moving crew for three hour stand by time. And the truck should have been retired 5 years ago. When I need a box truck in the future UHaul will not be on the top of my call list

Angela T. on

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David H. on

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Parking for your own vehicle is off-site. It would be best if that was made clear prior to booking the rental. Thank you.

Sandra C. on

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The staff guy that helped me was clearly unhappy with his job. For some reason the SafeMove insurance that I selected online when making the reservation didn't get added to my order, and he only made that clear when we were at the truck, and he was super miffed about having to go back inside and change the contract, making it seem like it was my fault that the website didn't get it right. Also, because I purchased a mattress bag online, but my reservation got moved to a different location that had a truck available, I wasn't able to pick up the mattress bag at the store (have to go to the one I originally selected). This is pretty stupid on u-haul's part, that order should change to the store that I'm picking up at, since nobody has time to visit 2 u-haul stores on the day of their move.

Jonathan H. on

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Have more than one member of staff on.

Josh W. on

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People were nice but it was way understaffed! Had to wait 20 minutes to get my truck.

Alicia L. on

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Class was very friendly and helpful.

Catherine C. on

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Cass was excellent. I heard him tell a customer how many gallons she would need to refill. I found that helpful as my person did not tell me when i picked up. I kept having to get in and out of my car and pump more. Cass even was able to direct me to the bus stop to get home. He is an excellent employee.

Tungche A. on

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Kay Minjee R. on

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so the uhaul place was very spacious, and no customer parking was not understandable. I understand that you do not want to occupy your parking lots with customers' cars but what staff members told me made me very upset and not want to use the location at all. they said "you need to move your car somewhere else" so I asked "where do you recommend?" she said "on the street" I asked "if there is no spot then what do you recommend?" she said "I dont know. you figure it out" What?? what kind of customer services is that? a staff who helped me out at the check out desk, was very unfriendly, did not explain things, did not answer my questions, did not satisfy me with her answers, very rude, and made me very upset. "another contact information" she said. "why? would you explain?" "it is a contract" What? what kind of explanation is that? "anything else?" "how much is a dolly?" "it is up there" what kind of help is that? while she was working on my case, she used her cell phones. you need to train your staffs with manners and being professional. I rather go to gas stations and rent uhaul trucks or vans out. they are way more friendly and professional.

Shrikant M. on

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The personnel donor follow the signs they post. They take customers who came later first and serve them, and left me hanging.

GEORGE P W. on

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I picked up my truck on Friday and asked if I could keep it a extra day. I was told no and that there would not be any trucks available. I asked if in 24 hours I could exchange the truck for a different size and again I was told there wouldn't be any trucks available. I next asked if I could maybe delay renting the truck so my drop off in 24 hours could be later in the day ,yet again I was told no trucks available ... So I rented the truck and went home and immediatly reserved a truck for the next day (none available?). My pick up reservation was for 2pm the next day and my turn in time was 12pm for my current truck. I turned in my truck at 12pm and went back at 2pm to pick up my new truck and guess what.... It was exactly the same truck. How much extra was I charged to disrupt my plans and stop my move ? Is this a normal practice? The only reason for my rating being more then 1 star was because the service I received from Miles.

Arun S. on

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Nikita S. on

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Have a parking lot! People usually drive to pickup trucks, and parking on the street is not sufficient for the facility that offers almost a hundred tracks for rent!

Wanrong D. on

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I refilled more than 3 gallan gas into the tank for driving less than 6 miles, in order to make the tip the same position when I pick the truck. The tank gauge is unfair.

Petar M. on

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The app could be better. I didn't receive any confirmation e-mail after I booked through the app. It would be nice with stickers inside the vehicle detailing the height of the vehicle. I wasn't sure if I could fit inside a normal garage.

David Karl L. on

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Very convenient and easy. Great service

Srikanth V. on

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u haul employee made a mistake updating the information we provided & we ended up paying 35$ for returning the cargovan late. Pathetic.

Cynthia S. on

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MIKE E. on

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RACHEL F on

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200 characters is not enough to properly explain the horrendous experience I have had thusfar with U-box and Uhaul. Horribly unorganized, and a waste of hours of my time.

JOANNE W on

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Everyone that I interacted with at this location was knowledgeable, courteous and helpful. The team spirit and attitude seemed to be very good. Thank you so much!