Customer Reviews for U-Haul of Sunnyvale

8569 reviews

939 E El Camino Real   Sunnyvale, CA 94086
(Off Wolfe)

(408) 735-7060

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 735-7060

939 E El Camino Real
Sunnyvale, CA 94086
(Off Wolfe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Landon S. 
Rating:
5.0

I had a hard time with the online website. I could not get a hold of anyone to take to.

SUSAN M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The vehicle was a little beat up and could do with some basic maintenance. The staff were excellent.

ROBERT D. 
Rating:
5.0

Quick pickup and return. Great experience

LORI Q. 
Rating:
3.0

Customer did not leave a comment.

Girish K. 
Rating:
5.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

Bobby D. 
Rating:
4.0

I chose mobile pickup at 6am, but it was shifted to hand delivery and I had to wait till the store opened at 7am.

ZICHENG L. 
Rating:
4.0

Customer did not leave a comment.

Tal M. 
Rating:
5.0

The staff's service was great and very quick.

GOR M. 
Rating:
5.0

Everything was great.

ZILDA S. 
Rating:
3.0

Customer did not leave a comment.

anant S. 
Rating:
4.0

Customer did not leave a comment.

CHLOE C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
3.0

Customer did not leave a comment.

ALVIN M. 
Rating:
4.0

Customer did not leave a comment.

HEM K. 
Rating:
5.0

Staff was very helpful and made this experience very good

BRADFORD R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Cass is exceptional with regard to Customer Service. He was polite, professional and I could not have asked for a better experience. Well Done.

Mihael D. 
Rating:
5.0

The experience was efficient, convenient and economical. Thank you!

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

SARATHCHANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

They didn't give the dolly but they charged the price.

narayana C. 
Rating:
4.0

Customer did not leave a comment.

CHIHYANG C. 
Rating:
1.0

It has happened now 4 out of 4 times in CA that we got cheated by UHaul. Today the falsely billed amount was $160. (usually, it was about $50) That was more than 50% of the overall bill. When we got the truck the milage counter was not right. I uploaded a picture of the correct milage, it was completely ignored. Also, we brought the truck back with the same gas fuel as we received it. We got $ 66 billed for that regardless. Time intensive and annoying. I call it a schematic attempt of fraud by Uhaul.

BERTHOLD O. 
Rating:
4.0

Customer did not leave a comment.

YSABEL K. 
Rating:
5.0

Nothing. Your employees were good!

MANUEL S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

SURYAPRAKASH R. 
Rating:
5.0

Customer did not leave a comment.

Sudhir M. 
Rating:
5.0

Customer did not leave a comment.

Anton V. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

PARVIN J. 
Rating:
4.0

Customer did not leave a comment.

ADEOLA B. 
Rating:
5.0

Customer did not leave a comment.

YUNFEI Q. 
Rating:
4.0

Friendly folks. Always super busy and can't answer the phone. But nice employees once they can get down from their high-stress state. Sounds like they are majorly overworked!

MARCEL S. 
Rating:
5.0

Customer did not leave a comment.

Eutimio A. 
Rating:
4.0

People at the location were helpful. Uhaul system sucked, i never received the email for rental. Uhaul system is sending return confirmation 24 hours.

Munish K. 
Rating:
5.0

Very helpful and I appreciate the service.

ELIZA F. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Very smooth transaction nice equipment very helpful employees

DAVID S. 
Rating:
5.0

none

JAIME V. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
1.0

There was no markings how tall my vehicle was. I couldn't use it when I realized this and I drove it back with only two miles and I got charged 45 plus for two miles ... Never going to u-haul again.

SHIH C. 
Rating:
5.0

Customer did not leave a comment.

PHIL R. 
Rating:
5.0

Quick and easy pick-up. Friendly service.

Regina M. 
Rating:
1.0

The guy at the counter was rude. Not helpful at all. Also, I was charged for fuel even though I filled it with gas when I returned it.

CASSIUS C. 
Rating:
3.0

Customer did not leave a comment.

AUDREY N. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
3.0

When changes need to be made it would be nice if some one could pick up the phone in a timely manner. I had to call in 5 times and was on hold for 35 minutes, that's ridiculous.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

VIMALRAJ G. 
Rating:
4.0

Enforce the no smoking request posted on the vehicle. Van was clean but stunk of cigarettes.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Ram Pratheek G. 
Rating:
5.0

We have some issues about the fuel charges because we got the vehicle with only half tank at the beginning and we refilled it to the half tank before we return. Unfortunately the online APP still ask us to pay for the rest half fuel. The stuff were very patient and helped us to resolve this issue. Thank you very much. The only disappointing part is that the van is a bit old.

Zhe F. 
Rating:
5.0

Customer did not leave a comment.

BOGDAN P. 
Rating:
5.0

More staffing in the morning - had to wait to pick up my key.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH V. 
Rating:
5.0

Nothing to improve on.

JAMES V. 
Rating:
3.0

I was frustrated that the employee said we would not be charged for the bas difference when we showed the picture of the gas indicator before we drove away. yet in my bill it was charged.

GRACIELA M. 
Rating:
4.0

Customer did not leave a comment.

Kishan S. 
Rating:
2.0

I was charged 20$ for off hours which was not communicated. I mentioned my timings before i rented, I could have been informed that this would make me pay for this charge.

Neha D. 
Rating:
5.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

SANKARA M. 
Rating:
5.0

Customer did not leave a comment.

STEFAN C. 
Rating:
5.0

Customer did not leave a comment.

Sudeep M. 
Rating:
3.0

Have some options for customer parking

ARUNAVA S. 
Rating:
5.0

Web experience is not great. I had to upload my driver's license once through web and had to do it again through the app. And it still requested a passport or lease right when I was already at pick up location.

MIKHAIL R. 
Rating:
5.0

Great customer service. Easy peasey!

CYNTHIA B. 
Rating:
4.0

Customer did not leave a comment.

Chung H. 
Rating:
5.0

Customer did not leave a comment.

TAKSUM M. 
Rating:
4.0

Customer did not leave a comment.

KAMILAH D. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Easy to use and return. I like to use this place

motoyuki K. 
Rating:
5.0

Quick, easy, and painless. Thank you

Trevor D. 
Rating:
2.0

I made my reservation thru the Campbell location 1 day before move I still had not heard from them. the wait time on the phone was 40min so i went to location & the said I would get a 20ft instead of a 15ft and that I would pick up in sunnyvale at 7am the next day. I was there at 6:45am and the doors did not open until 8:15am. I did however get a 15ft truck which I was thankful for. I was quoted aprox 209.00 and the bill ended up being 400!I. The service team in both places were very nice and professional but the process stuck! I would not recommend u-haul to anyone at this time.

MARY D. 
Rating:
5.0

Make it easier to reserve a truck for more than one day.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

RESE F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The U-Haul representatives that have helped me to do the paperwork and connect the trailers have been some of the most cordial and helpful people I have come across in any business dealings. I think they are awesome.

Mark C. 
Rating:
2.0

Just for 11 miles of driving I was charged 2 GL of fuel. And that too when it is analog speedometer looking at which one cannot determine how empty it gone. Disappointed with this kind of service.

HIMANSHU S. 
Rating:
5.0

Allow for more one way moves. Recent move was a mere 90 miles yet was not ALLOWED to go one way. Also, I checked out at 11am. But was charged an extra day because I didn't return the vehicle by 8am

Brian T. 
Rating:
4.0

Luis Martinez helped us check in the vehicle a few minutes past 5 PM (the official closing time). That was really nice of him. Keep up the good work. Thank you.

PRANAV A. 
Rating:
2.0

Send me to a location that wasn't planned for. Wasters a lot of time and told me the original reservation was cancelled.

YIMING Z. 
Rating:
5.0

Keep up the good service, I'm a regular at this place and it's been good to me.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Gautham I. 
Rating:
5.0

Very efficient service.

SAYAN M. 
Rating:
5.0

Very clean truck, the entire location is very clean, customer service was extremely nice.

HARIHARAN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

MYKOLA I. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
No reviews have been submitted for this location.

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