Customer Reviews for U-Haul of Sunnyvale

9,051 reviews

939 E El Camino Real   Sunnyvale, CA 94086
(Off Wolfe)

(408) 735-7060

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 735-7060

939 E El Camino Real
Sunnyvale, CA 94086
(Off Wolfe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service and equipment was great.lower prices would would help.

JULIO P. 
Rating:
5.0

Customer did not leave a comment.

ZIHAO Y. 
Rating:
5.0

I really liked the women who helped me check-in and check out. Nice experience. Only suggestion would be to clean the front windshield. Thanks, Pete

PETER H. 
Rating:
5.0

Customer did not leave a comment.

DMITRY P. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE E. 
Rating:
5.0

Cash was very friendly and helpful!

MARK F. 
Rating:
5.0

The staff was very friendly and helpful. Returning the van I rented was easy using the app.

Debra K. 
Rating:
5.0

Great service from the whole team!

Mark P. 
Rating:
3.0

Weekdays appeared slow and so was staff. They were very nice overall but could have been more responsive.

MICHAEL P. 
Rating:
2.0

I had no issue with the vehicle. I ordered two furniture dollies as part of my order. When I arrived there was only one furniture dolly available. I was told that I could get a refund for the cost of the second dolly when I returned. I returned the vehicle and equipment, but a different person checked me out. They stated that I would get the refund for the missing equipment and they would email me the receipt. When I finally got the receipt they did not refund me for the missing equipment. I attempted to follow up with a phone call, but they never returned my call.

Elliott W. 
Rating:
4.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
4.0

Would really like to see dedicated short-term parking on your lot for customers. Trying to find a space in the area, especially when you're renting hourly cuts into your time.

NADIYAH H. 
Rating:
5.0

Great service. Thank you

HUSSEIN H. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Excellent customer experience!

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

Avinash A. 
Rating:
5.0

This place is very close to where I live and both of them ( the male & the female employee, forgot thier names ) are amazing, very helpful. I would go back to them.

DINESH P. 
Rating:
5.0

Every time when I visit this store, I feel so good. Store persons are so kind and know their responsibility.

Joong J. 
Rating:
5.0

Customer did not leave a comment.

VITOR D. 
Rating:
5.0

Customer did not leave a comment.

MIKIKO M. 
Rating:
5.0

So glad to have someone help unload as we had just finished unpacking and I was exhausted. Fred not only helped me but told me where the gas stations were and how to get to them. Thank You..

MAUREEN LYNN S. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

I got exactly what I ordered

PERRY G. 
Rating:
5.0

Customer did not leave a comment.

Nader A. 
Rating:
5.0

Gas wasn't filled at level indicated while renting.

MOSHIN S. 
Rating:
5.0

Excellent customer service.

JOSEPH E. 
Rating:
5.0

Great customer service to the gentleman working today. They are definitely #1 in my books fast and simple

DORIAWN M. 
Rating:
1.0

biilled more charges then quoted

RAVIKIRANREDDY T. 
Rating:
5.0

Very courteous and friendly staff!

ROLANDO L. 
Rating:
5.0

Nothing. Excellent customer service.

Aveek B. 
Rating:
5.0

easy drop off

Anil G. 
Rating:
5.0

Customer did not leave a comment.

SATISHKUMAR N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

GAURAVSHISHIRKUM S. 
Rating:
5.0

Great staff that were all respectful and nice.

PATRICE N. 
Rating:
5.0

For what the frontline crews have to endure from customers they all did great. Even under these trying times of labor issues. I dropped my equipment and it worked as it should. The hidden IT teams managing network systems and configuration profiles need time in the field. This to see first hand under performing automated communication.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Chunwei W. 
Rating:
5.0

Customer did not leave a comment.

SERDAL O. 
Rating:
5.0

Customer did not leave a comment.

SENTHILRAJA R. 
Rating:
5.0

Employees were very friendly and helpful 👍

DAVID D. 
Rating:
5.0

Mandatory mask to be worn by all employees.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

ALEX G. 
Rating:
5.0

Wash the inside of the front windshield.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A. 
Rating:
3.0

At the current pandemic situation, I wish the employees at this location were wearing masks. Only the lady employee wore the masks. The other two gentlemen didn't. On my return trip, the gentlemen received the key didn't wear the mask. I am vaccinated, but I have to worry for the vulnerable members in my family.

TRI L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO O. 
Rating:
5.0

Every thing is great

JAVAD H. 
Rating:
5.0

The steering wheel was upsidedown & wobbled in a 12 to six o'clock motion.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

daniel david M. 
Rating:
4.0

Customer did not leave a comment.

AZRIELLA F. 
Rating:
5.0

Customer did not leave a comment.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

ANAND P. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Everything was great. Kind and quick. Only one thing: no customer parking allowed.

YOUNG Y. 
Rating:
4.0

Customer did not leave a comment.

GORDON C. 
Rating:
5.0

Customer did not leave a comment.

SWARAN S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Have some parking spot for customers where they can park for couple of hours.

CHANDRA S. 
Rating:
5.0

Stellar service

DARREN H. 
Rating:
5.0

Thanks for the excellent and courteous service. Much appreciated I took care of moving a big item that wouldn't fit in my SUV.

Ravi M. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Lena G. 
Rating:
5.0

Great customer service.

Tabetha P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

DZMITRY N. 
Rating:
5.0

The equipment was clean but the condition of it was questionable. I can understand minor bumps and bruises on the truck, but this one had dents, paint missing on the roof, and the truck didn't require you to use the brakes to shift from park to reverse. This is a safety concern and I notified the attendant when I returned the truck, but not sure if anything happened.

Ryan D. 
Rating:
1.0

I refilled gas to its original level (3/8) and the staff insisted that it only reached (5/16. Because of that nonsense 1/16 gas difference on the meter which does not even have a line for that, I was charged $16 on the extra gas fee. It's ridiculous.

HUBERT L. 
Rating:
5.0

Customer did not leave a comment.

BENNY S. 
Rating:
5.0

Customer did not leave a comment.

Anatoly K. 
Rating:
5.0

I forgot some stuff in the vehicle. Totally my fault! You guys were so gracious to grab it for me when I called and asked you to check. If you find stuff that other customers have left behind, you could always call them to let them know, in the case they are not aware. Thanks and keep up the good work

VAN T. 
Rating:
5.0

Nothing to improve. Excellent customer service.

Pablo D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

I have not received my receipt!

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

YUQING M. 
Rating:
5.0

Customer did not leave a comment.

LENA G. 
Rating:
5.0

The person I worked with CASS is an amazing person and very helpful. He explained the details and what's the best he can do for us. He is very approachable and great customer service person.

NARAYANAN V. 
Rating:
5.0

I used the mobile app to ,are reservation and pick up which wasn't working very well for the pick up. However, one of the gentlemen working at the location saw that I was having trouble with the app called me inside and helped me through the pick up. I have used the app for a previous rental and found it kinda clunky but, that could be jus me. Short story the guys at the store were very helpful and friendly.

DAVID O. 
Rating:
5.0

all good

STEPHANIE B. 
Rating:
5.0

I had never driven a u-haul van and I had so much fun those who helped us out checking in and out were awesome!!! Great people at this location

RACHELLE P. 
Rating:
5.0

Finely tuned transaction system. Well trained staff make vehicle check out and return easy. Good general tip: photograph odometer and fuel level before departure. I take a walk-around video of minor paint loss, scrapes, windshield, etc.

LEONARD N. 
Rating:
5.0

Nick provided great customer service.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

GOBINATH K. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE K. 
Rating:
1.0

Check fuel levels. Was given 3/4 of a tank and told it was full. Pull out trucks for customers.

KIAH B. 
Rating:
4.0

The uhaul.com/share app to return required pictures in the dark of things hard to see in the dark like the dashboard, the interior, the back of the truck and the location of the where the truck was parked. 4 kind of useless photos in dark, great in daylight.

Armistead S. 
Rating:
5.0

Customer did not leave a comment.

NIRUPAN A. 
Rating:
5.0

checkin/drop off process very easy and efficient .

DIPESH P. 
Rating:
4.0

Customer did not leave a comment.

Yuan T. 
Rating:
4.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

ALIAKSEI N. 
Rating:
5.0

I love this location. I'm always met with helpful dudes while I'm having difficulties with the Uhaul Android app ... which is all the time. The app crashing is super annoying. Thanks for all the help guys. Sorry I need so much of it!

TERRENCE K. 
Rating:
5.0

Hopefully your systems will be working properly so there won't be a delay in expediting the service. Thank you.

SYLVIA G. 
Rating:
5.0

Very courteous and friendly everything was great.

TUPOUTUA T. 
Rating:
5.0

The cashier did me a solid and helped me when I was having trouble doing the self checkout. I had just finished my 3rd 16 shift at the hospital and was very tired. He checked me out and made my night so much easier. I didn't get his name but please thank him for me.

Rojelio T. 
Rating:
1.0

The trailer has a screw embeded on right rear tire, leaking 4 PSI per hour. I called as soon as I found to get a replacement trailer or tire. I have to stop and check and pump air every hour. I was told by the Uhaul representative he will not charge me for the rent for inconvinience but never happened. He still charge me.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

XIUFENG W. 
No reviews have been submitted for this location.

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