Customer Reviews for U-Haul of Torrance

5,794 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NAGESHWAR P. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Leah P. 
Rating:
5.0

Customer did not leave a comment.

Vicky D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

edward M. 
Rating:
5.0

Customer did not leave a comment.

Lupin M. 
Rating:
5.0

Great service, very friendly and helpful.

david K. 
Rating:
4.0

very good. thank you

john F. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Minnie was great! Very helpful and accommodating. Will recommend this location in the future.

Nancy U. 
Rating:
5.0

Very efficient and cool crew.

Andrew S. 
Rating:
5.0

Sanford and the other man who've both worked there for many years run a class joint. They're friendly, knowledgeable and professional. I will always use this location for my rental and packing supply needs. Thank you!

Audrey F. 
Rating:
4.0

The service was fast, easy and friendly. The truck was swept clean, but had greasy residue in the bed and damaged a few items. Not sure yet if the grease is washable on the softer items, but uhaul may wish to make sure the trucks floors are degreased from previous users before re-renting.

Roberta R. 
Rating:
5.0

Customer did not leave a comment.

Margret B. 
Rating:
5.0

Just maintain your good service!

Max M. 
Rating:
5.0

The gentlemen who helped me were very friendly and helpful. They worked efficiently and answered all my questions. I throughly enjoyed my experience.

Vicky N. 
Rating:
2.0

Equipment was not in working order. Turn signal was not working on rental vehicle.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

service was excellent, thank you!

David K. 
Rating:
5.0

Very helpful lady. Very efficient

darrell O. 
Rating:
5.0

Everyone very helpful and courteous.

Darrell O. 
Rating:
5.0

The service was fantastic. The gentleman offered advice and product for the rental. He was honest and well knowledged on your materials and services offered.

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

Juan Z. 
Rating:
4.0

Customer did not leave a comment.

Allen E. 
Rating:
5.0

It was a great experience, the staff were very nice. There was a line but still went smoothly.

Tae Y. 
Rating:
5.0

Best Uhaul Location Staff always prepared, polite and answer all questions unlike where I dropped off.

Theresa B. 
Rating:
5.0

Simple to reserve online. Quick check out and return.

Andrew K. 
Rating:
5.0

Satisfied.

Roosevelt W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Fast, courteous, friendly, and polite gentleman. Ty

Dora R. 
Rating:
5.0

Customer did not leave a comment.

Stan D. 
Rating:
5.0

Super friendly and helpful workers.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

great experience. Just what we expected - thanks

lynn S. 
Rating:
4.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

sheldon L. 
Rating:
5.0

Very friendly and nice customer service.

Joseph M. 
Rating:
5.0

The moment I pulled into the driveway I was greeted by an alert attendant who disconnected the trailer quickly. A woman greeted me and asked a couple of questions and asking if she could email me the receipt. I was out of there quickly. Thank you...

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

I rent here all the time! Great group of people! Paul Marcelino 31.871.9343

Paul M. 
Rating:
5.0

Was quick drop off / they were happy I cleaned it well!

Thomas H. 
Rating:
5.0

Everyone is wonderful at this location. Thanks for all your help and see you soon.

Michelle R. 
Rating:
5.0

Staff was super friendly and helpful. In addition, when I forgot an item in the truck, I was able to call and they went to the truck and found it for me to pick up later.

Greg B. 
Rating:
5.0

Great service !

Gayle W. 
Rating:
5.0

Customer did not leave a comment.

Cristy A. 
Rating:
5.0

We have used this location several times and our experience has always been nice. Having friendly, knowledgeable and courteous staff makes it easy every time.

BRETTA H. 
Rating:
5.0

Customer did not leave a comment.

NIALL O. 
Rating:
5.0

Great employees at this location. Thank you

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Alfred R. 
Rating:
5.0

This was an awesome experience! They were organized and kind. I checked in and out quickly. Truck was clean and ready to go!

Linda N. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Good atentation

FLOY O. 
Rating:
5.0

Customer did not leave a comment.

EDWIN J. 
Rating:
5.0

Customer did not leave a comment.

Rhon W. 
Rating:
5.0

Staff as attentive and friendly for check-in and return.

Jaime A. 
Rating:
5.0

We originally rent it from Hermosa Beach, CA location. We went to pick it up and it was blocked in and not accessible. A very nice representative try to help us over the phone and after *AN HOUR* found another location 20 minutes away with a truck for us. I have no idea why you would make a reservation for me at a location that had a truck blocked by multiple trucks. Wasting almost two hours of our time on a stressful moving day is completely unacceptable.

Jay W. 
Rating:
5.0

The customer service was great and the staff was friendly. The ability to complete the check in online was great.

Tamera J. 
Rating:
5.0

Perfect on service. Those mirrors on the passenger side was impossible to see out of the top mirror for short people. The drivers side was great. We worked and worked with it. It felt like we would break it.

Shelly M. 
Rating:
5.0

Great service, friendly staff

Octavio L. 
Rating:
5.0

This experience was the opposite of my pick up. The staff was friendly and incredibly helpful. Dropping off the truck was as easy as it could possibly have been.

Kari K. 
Rating:
3.0

When returning trailer, I entered my cell number, then I was sent a code for verification, however the time expired too soon & I was not allowed access!!!! Extremely rushed & frustrated!!!! Not good.

LUIS M. 
Rating:
5.0

This location is amazing. Employees are so helpful and professional. This is my second time using uhaul and these people Rock !!!! Thank you so much Uhaul for a great experience.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Khosbayar B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Son N. 
Rating:
5.0

Just keep up the good work. Excellent experience the second time also. Thanks Yvette A.

Yvette A. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

The manager and staff were very friendly and helpful.

Reina S. 
Rating:
5.0

Customer did not leave a comment.

Raymondo C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA T. 
Rating:
5.0

Customer did not leave a comment.

CAlan F. 
Rating:
5.0

The staff was terrific. Very friendly and helpful! There was no waiting time; they helped me with the right hitch ball that I had to switch to tow. Best guys ever.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

They made everything extremely easy. Thank you

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Armando C. 
Rating:
5.0

william was amazing so easy to pickup and drop off!!

Jheri B. 
Rating:
4.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

I can't say enough good things about this uhaul location. Everyone I contacted was so nice and so helpful. I was very nervous about renting a trailer and towing it behind my vehicle. The employees at Torrance uhaul gave me the knowledge and confidence to make it happen. Thank you Torrance Uhaul ❤️

Lisa D. 
Rating:
1.0

Customer did not leave a comment.

Omar H. 
Rating:
5.0

Very professional

SILVIO C. 
Rating:
3.0

Our experience was ridiculous. The gas tank was nearly empty. The shifter in the truck didn't work and the associate was aware when renting the truck. I would not recommend Uhaul to friends or family. Terrible and not worth the money.

Dehra L. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Just make sure ALL of the employees are properly trained. One older gentlemen did not understand what customer service is all about, He was rude and NOT a problem solver. On the flip side, the general Mgr. was kind and considerate, along with the young man that took my rental truck back from me.

Brian G. 
Rating:
5.0

Amazing service! The UHaul team at the Torrance location all jumped into action immediately upon pick up to make sure my rental trailer got hooked up to my vehicle quickly and correctly. Returning it after use was even easier!

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Gaspar M. 
Rating:
3.0

Escort customer to rental to see if they need any help with moving seat, mirrors etc.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Chandru N. 
Rating:
3.0

Great customer service. Both men I dealt with were super nice and helpful.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Muchas gracias

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
No reviews have been submitted for this location.

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