Customer Reviews for U-Haul of Torrance

5,517 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I got charged for gas this time again, even though I refilled the truck to exactly the same level as when I took the truck out. This is an unethical and unhealthy practice in their business. I will be smart next time to take a picture of the gas meter before I leave their parking lot next time - lesson learned.

Wing Y. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Everything was great 👍👍👍

Kevin V. 
Rating:
1.0

Attitudes gave me the ugly old dumb uhaul double charged me for my tv box send me my refund

KARA F. 
Rating:
5.0

Customer did not leave a comment.

NAKOHMA G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

excellent experience today, thank you so much

RODNEY B. 
Rating:
5.0

Even with the mistake on our uhual the owner went above and beyond to make everything right. He was extremely helpful and made the whole process easy and seamless.

ASHLEY W. 
Rating:
5.0

Everything went very smoothly! A nice experience!

JEFFREY H. 
Rating:
5.0

These guys were great! The equipment was ready when I arrived, and it was clean and ready to go. Best of all, they got me out the door with 15 minutes during the pick-up and the return!!!

SCOT S. 
Rating:
5.0

Exelent service I was very happy

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Gerald N. 
Rating:
5.0

William was amazing

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Keep up the good work!

lorant L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

It was all just excellent ! Thank you! FIVE STARS

Michelle M. 
Rating:
5.0

Thumps up.

IOASA S. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

ANDRE L. 
Rating:
4.0

I was driving on the 60 freeway when I got a warning saying add engine oil. I called the Torrance office and she had me drive to the closest U-Haul location which was 10 miles round trip out of my way in rush hour traffic to get oil put in the truck. I parked it overnight in from of my house and oil was all over the street. The oil was coming out fast. I reported it to the drop off location and he didn't care. I told myself check out other options next time I need to rent a truck.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

People were very courteous and knowledgeable

Melisa H. 
Rating:
5.0

The staff is a pleasure to work with. They are friendly and efficient. Can't think of anything to improve on.

BRUCE I. 
Rating:
5.0

All good great team!

SAMUEL B. 
Rating:
1.0

Make sure you give customers what they pay for and not blow them off when you screw up after I spent $150

Cynthia M. 
Rating:
5.0

All your Team was courteous and efficient! Would highly recommend them to my friends :-)

CHERYL H. 
Rating:
5.0

The people that helped me check in and out were very helpful, professional and polite.

ADAM M. 
Rating:
3.0

Waiting time is too much

ANDRE D. 
Rating:
5.0

You guys are the best...

NOVA N. 
Rating:
5.0

Fast,efficient,friendly

ANN F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

The laborers harrass the customers looking for work and it is VERY distracting!!!!!!! One guy kept following me around and sat RIGHT NEXT TO THE ENTRANCE OF MY RENTAL! He distracted me so bad the key was lost!!!! It is very distracting, annoying, and uncomfortable!!!!! Makes me not want to go inside! Especially being a woman!!! They stare and bug the hell out of you!!!!

MELANIE W. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Nickalis P. 
Rating:
5.0

For the next customer, I had wiped down the rubber mats on the floor to leave the vehicle cleaner & pumped in a couple more gallons I had actually used; thereby, leaving it 1/8 fuller tank than when I received it. It's also the customer's responsibility to help businesses succeed; especially, in today's society. The U-Haul representative who received the U-Haul pickup truck from me was courteous and asked how my rental was. I replied it was very nice, no issues at all. It was a newer Chevrolet pickup with less than 12K miles.

Francis M. 
Rating:
5.0

Easy & quick!

REBECCA A. 
Rating:
4.0

Customer did not leave a comment.

Noah W. 
Rating:
5.0

Nothing. Great customer service!

CAMERON H. 
Rating:
5.0

Thank you for accommodating me. My situation was unique.

SHANA B. 
Rating:
4.0

The truck had a broken sun visor, broken drivers armrest, and the drivers door wouldn't close unless you slammed it shut. They also did a horrible job recording the gas in the truck. They claimed it was halfway between 1/2 and 3/8 tank, when in fact it was at 3/8 exactly. I filled the gas to the 3/8 mark and the guy said there would be a $9 charge because I was short on the gas. Thankfully I took a photo of the gas before I left and showed them. Ridiculous how they want us to fill the gas up to some fraction of a fraction of a tank. Just fill all the trucks up to full and give it to customers full so there isn't an issue. Sheesh.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

alec K. 
Rating:
5.0

Customer did not leave a comment.

VASILIOS M. 
Rating:
5.0

Trailer side wall rail was broken, but was still usable. Customer service was A+. Especially when dropping it off.

MICHAEL N. 
Rating:
5.0

I've used this location several times over the past few years and have always received prompt, courteous, and professional service!

ABEL A. 
Rating:
1.0

The license plate light was broken. I received a call around 4:30 pm November 7th, they asked me if I was going to turn it in today or if I wanted to extend it. I said I was running a little late because of traffic but was still going to turn it in. They said no worries just drop it off where you got and you're good. I did and took photos to prove I dropped it off. Three days later they charged my card for $140. I called customer service and they said there was notes in the system which stated I was on my way to turn it in. That original contract closed out and then the extended my contract for another 4 days. Even after they already had it. I made a call yesterday and was on hold for an hour. I was told that I would get a call the next day from the manager at 9am to resolve this. 1pm then next day and still no call. I called uhaul again and was on hold for another hour before I was helped. They then open an action plan and the manager had to respond to this. I have yet to see it reflect on my account but I hope I do. This was a lot of wasted time and unnecessary calls.

JOSHUA M. 
Rating:
5.0

No human should be rquired to wear a mask. Scamdemic. Corporate needs to pull there head.out and take a stand against this fraudulent anti freedom scam.

LAWRENCE C. 
Rating:
5.0

Amazing experience overall

Grey G. 
Rating:
4.0

Incentives and discounts would help compete with other rental companies.

NATHANAEL D. 
Rating:
5.0

Very quick and easy!

TIMOTHY S. 
Rating:
5.0

So helpful c service

MARIO P. 
Rating:
5.0

Customer did not leave a comment.

ANN F. 
Rating:
4.0

Parking is always an issue at this location.

Garrett W. 
Rating:
5.0

Great customer service, informative, quick process.

Young C. 
Rating:
5.0

Great customer service. Had no problems at all and when we needed to extend a day it was no problem.

DANIEL J. 
Rating:
5.0

No hay comentarios malo es un excelente servicio de atención 👍

Rigoberto L. 
Rating:
5.0

Always great service. Attentive Staff

CHARLES MAHI K. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

The cargo van smelled like a smoker just used it although it was masked by a scent.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

QING J. 
Rating:
5.0

The staff at this site is wonderful!

Don M. 
Rating:
5.0

Customer did not leave a comment.

Aaren R. 
Rating:
4.0

They came outside and checked our lights to make sure we had the right hookup before we rented, and sold us our ball hitch. They were quick and kind.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Mike Z. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Your associates were pleasant & very helpful ThankU for making my experience run smoothly

Adela V. 
Rating:
5.0

Excellent staff and great experience.

Michael J. 
Rating:
4.0

More greeting of people when they walk on the lot & come in store & offer to help

Jane M. 
Rating:
4.0

Maybe could have had someone be a runner ( get the rental) while another complete purchase. 2 guys working the computers/ taking payment and then they wud have to leave to get the rental, check the rental out and answer any questions. The line was 3 deep so wait time was long.

RICHARD N. 
Rating:
5.0

Great staff

CHRISTINA C. 
Rating:
5.0

Just one ting the van 10 doesn't have luck and she's ask me to buy the luck that not fair they said only 20 & 26 have luck l' m not happy.

URBAIN M. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

William and EJ were outstanding . Highly recommend these great folks and this uhaul location . Thank you

joseph C. 
Rating:
5.0

Good customer service. Reserved my uhaul with fast and easy processing

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JONI C. 
Rating:
5.0

Clean the truck inside

Rogelio P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Please make your customers to know or see that you sanitize your cars before you rent then out The Steering wheel was very dirty Staff are very friendly

SAYED N. 
Rating:
5.0

Great Service!!

ROBERTO D. 
Rating:
5.0

I liked it that they didn't charge me the first time I took a truck out & then brought it right back because the elevator to my storage unit was broken.

Jean W. 
Rating:
5.0

Great mobile check in service

Maila R. 
Rating:
2.0

About 2 weeks prior, I reserved a cargo van for mobile pickup on Sunday morning. On the day before my scheduled rental, I received a call saying that mobile pickup for cargo vans is not possible, and that I would have to pick it up later in the day after the location opened. This really messed up my plans. I consider it unforgivable for U-Haul to wait until less than 24 hours before my rental to tell me that my "guaranteed" rental was not possible.

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

Anand B. 
Rating:
3.0

Customer did not leave a comment.

IAN ABRAHAM H. 
Rating:
5.0

Good truck. Good service. Yes, I will recommend this dealer to a friend.

YOGESH G. 
Rating:
5.0

Very friendly/helpful employees

MICHAEL K. 
Rating:
5.0

quick and friendly service at both pickup and return

PAUL H. 
Rating:
3.0

Couldnt rent auto trailer in same location as truck. Couldnt rent from uhaul near my home in long beach.

MARC M. 
Rating:
4.0

You should make sure that all the equipment is working in a van before releasing one to a customer. The van I leased ran fine except for the air conditioning. It wouldn't blow out of the vents

ISAAC L. 
Rating:
5.0

The passengers headlight was completely burnt out and the driver side was very dim and produced hardly any light for me to see. I found out in a dangerous way. Driving North on Hwy 99 when I got to Madera and it was getting dark so when visibility was getting too dark I flipped on the lights not knowing that in 30 mins it was pitch black and I had almost zero visibility loaded down with cargo I starting to get a little panicked and thought to turn on the bright high beam lights and ran that way for the next 3 hrs until I got to my destination. Wew. Please do a complete system check on my vehicle next time. I know I will. This was avoidable. So I went to my U-Haul drop off location and let the Manager know what I had experienced. The manager apologized and said she would get thw lights fixed before she rents this Box Truck out to anyone else.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Haseeb A. 
No reviews have been submitted for this location.

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