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Mike SCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing!
Michael LThe van we rented did everything we expected. The service was very good and will use U-Haul again when needed and will recommend to friends. Thanks
GREG GGreat stuff and very friendly
CAMILLE DVery helpful, efficient and friendly! 👍
Silvia HGreat customer service
david lThe van was left completely empty with barely 10 miles to go before E. The people behind the counter didn't really help much and had this attitude, we almost left without having the dollie appliance. The car tow dollie left light was broken so they fixed it but forgot to put back all the screws for both lights.
Bradley GMy visit was great. The guys were nice and responsive. They were fairly quick and professional. They did a great job.
David F👍
Juan DVery friendly and helpful
Roy AFrancisco was SO helpful helping us get the trailer onto my car. It was my first time using a trailer hitch so I had a lot of questions and he was so kind and knowledgeable!
Tiffany KFirst time at this location and I’m pleased to report my U-Haul experience exceeds the standard.
Larry MGreat experience! The U-Haul worker was very friendly and helpful. I would definitely rent from this location again.
Ron GAwesome service!! Fast and efficient. Thank you :)
DAWN MThe Web site for return did not work for me, I ended up having to download an app which was also very rigid and doesnt even have a any online support without exiting the work, photos I've taken. I've incurred extra charge and I wasnt about to even request a call back. I received multiple contacts for returning the truck, but sparse communication for pick up in the truck and when things changed. I ended up dropping off the truck 12+ hours early as I didnt want to impact the next renter as I was impacted but the off hour drop off didnt allow any communication for me discuss the additional cost.
Jeff SWhen I had requested to make sure that I had purchased the Protection when picking up the vehicle, I am expecting that I have that protection applied. When reviewing the contract it was not purchased despite me asking for it. Also, I do not appreciate having a vehicle that is empty on gas. Gas in vehicles should be full on pickup with expectation of customers filling up before return.
Zeyad ALocation was good but vehicle not at all in good condition. Overall vehicle is ok
Srikanth GNothing further, thanks for your service.
Brian BGreat service
Juan DSuper efficient and great vehicle.
Deborah HDavid does a great job running this location. Always my first choice.
Taylor NNone
ali hQuick and painless
Vincent VThe workers there were excellent and respectful and helpful. I would definitely recommend.
Rolando MEasy peasy
Melinda HAll of thebservice reps at this location are fantastic. This is my 2nd installation and I refuse to go to another location! Thank you very much for your professionalism and kindness.
April PThe older dude working the cash register was super helpful even with a lot of customers
tommy wVery good customer service. I've used this location many times in the past and they are always friendly and efficient.
Lawrence HService staff were very polite and knowledgeable. Trailer towed well. Uhaul should add crank tongue lifts to all trailers, very difficult to unhitch for 1 person
robert rI was on the road for over 8 hours and at the last 30 miles before arriving at my destination the Car Trailer had a complete blowout on the passenger front tire. It startled the hell out of me because my $100 Thousand Dollar Corvette was on the trailer. It took 1.5 hours for a a repair man to arrive and repair the blowout. His work was exceptional to say the least. But it put me behind schedule by over 2 hours. UHAUL equipment is not properly serviced as it should be and the customers take it in the rear at the end because of poor maintenance procedure's.
Paul SEverything went smooth and easy.
Douglas PUhaul comes through again with nice reservation process and excellent assistance with trailer hookup and moving supplies.
Pascal FFast and excellent service!
Jeanne VTrailer was excellent! Easy pull to our destination.
STEVEN MWe had a horrible experience with the 15" foot truck we rented. The trailer door on our last run got messed up as we were about to close it after filling it up entirely. The steel wires on the truck the help the door coil up got tangled, I had to call for assistance which took over 2 hours. I had to call off of work because I had a loaded truck with no way of closing and locking it. The guy came and had no way of fixing it besides cutting the wires so the door would shut. Which ment I had to have someone holding this 300+ pound steel door open while we unloaded this fully loaded truck.
CARLA LExcellent service
Cecilia MI use the service from the PCH & Hawthorne location several times a year. Its Top Notch.
ALDO AThese guys are the best!
JOHN KThere was nowhere to park personal vehicle
Marcus BThe person guiding to the drop off seemed to not care whatsoever but the person checking us in was great and fast and flexible.
Mark Kspeed up check out
gerald iMake sure that you are giving the correct information. In Torrance CA I rented a utility dolly and a furniture dolly ONE WAY. I was told that I could return the rented equipment when I arrived at my destination in Minnesota. When I tried to return the rented equipment to a U-HAUL facility in Minnesota, the manager refused to accept it and told me I would have to drive 20 miles down the road to the U-HAUL facility where my U-box was stored. This manager complained that people from all over the country were being wrongly instructed that they could return rented equipment at any facility that was convenient.
Patrick DExcellent customer service. The check in process was fast and efficient.
Tracy HGentleman at the Torrance store was very nice! I wasn’t expecting much service since we rented on a Sunday, but he provided A+ services. Would highly recommend this location.
Taku HI have used this location several times over the years and have never been disappointed with the service or equipment.
Kurt BThe only problem I have is one person tell me when price and another person tell me another price but overall they were great
Shirdale LI was over charged for mileage I did not use. Truck Reservation # 72081783
Armndo GSmooth return.
MELVIN M2days at $19.95 plus fees = $100.00+ was more than I expected. $80ish would have been better since I had to fill gas $22, too.
Pamela PGreat customer care service
wendy mThe guy that helped was great during the paperwork, checkout and checking back in friendly and clearly understood the role.
Denis R