Customer Reviews for U-Haul of Urbandale

5,972 reviews

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Employee installing needs to have better training. He had no idea how to install it. Told me it was going to take longer than expected and hopefully he wasn't going to break something. It took a lot longer than it should have.

Roger A. 
Rating:
1.0

I was not shown how to operate the pickup. As well I was not told to expect a link to verify condition of the truck, so I was not able to do that as I did not see the text as I was driving. By time I got home the link had expired. I did waive insurance, I was not asked to show proof of insurance…I'm not sure if/how that was checked. When I dropped it off I had to ask the person standing there if they were with UHaul, no visible uniform or anything identifying them as an employee. Really just an awkward experience with the personnel there.

Kevin S. 
Rating:
4.0

Uhaul employee very helpful and had great attitude

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

RAY P. 
Rating:
5.0

Always a pleasure doing business with all the U-Haul's I have encountered

MICHAEL H. 
Rating:
5.0

After receiving the trailer = I experienced a flat tire. Clearly a cut that happened on root. I was not able to fix it and called for assistance. Top notch help arrived. Other than time and minor inconvenience = I received the best care all the way. Each person I met was helpful and friendly = plus it was clear they were busy.

Michael N. 
Rating:
4.0

Get rid of the rough looking no personality guy at the Hubbell location in des Moines.

Oscar C. 
Rating:
5.0

Outstanding customer service

Robert T. 
Rating:
3.0

Truck was an old beater. Good enough for two hours.

Timothy S. 
Rating:
5.0

Staff was friendly and helpful. Easy process and a convenient location.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Very couryeous and professional

kathey E. 
Rating:
5.0

The young gentleman that helped me very professional. Answering all my questions without a hiccup. Thank you for the GREAT SERVICE. JOHN JEWELL Des Moines, IA

John J. 
Rating:
5.0

The employer was very professional and quick. Will be back to this location when I am in need of a uhaul

courtney M. 
Rating:
4.0

The truck was old, it smelled bad, no cruise control, the AC cut out on the highway, and the seat was torn.

Alfred W. 
Rating:
4.0

Customer did not leave a comment.

becky N. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
4.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

He was very busy and several of us waiting. I know since Covid nobody wants to work. , but anyway I would say you need more help at busy times like early morning and evenings.

Tami C. 
Rating:
5.0

Customer did not leave a comment.

Dharmvia B. 
Rating:
2.0

I reserved a trailer and check out was great. I returned the trailer at 12:30 pm to the location. Waited by the return sign as requested for 10 minutes, but no one showed up to return the trailer. I went inside to an empty counter and waited almost 20 minutes for an employee to show up and help me. I tried to actually call the location twice while waiting at the counter to see if I could find an employee. I finally went to the back of the building to the shop and found a employee installing a hutch. He went to find someone who could help me. After waiting 30 minutes I finally had an employee unhook the trailer and offer to send me a final email for my rental checkin. After waiting another hour, I had to call the location 4 times before someone answered the phone to ask about my receipt. He told me the trailer was not checked in yet. I had to recap my timeline of returning the trailer and he finally sent me the receipt. He told me there was only 2 employees and he is the hitch installation guy and the other employee was in a meeting… Customer service must not be a priority!!!

Chuck D. 
Rating:
1.0

They have authorized multiple payments on my card without my permission. Have still yet to refund me. And my account have been charged 4 different times now for a 2 hour rental. ABSOLUTELY GARBAGE

Lanessa L. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
4.0

Customer did not leave a comment.

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Roosevelt P. 
Rating:
4.0

Tim was great.

bennett S. 
Rating:
4.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
3.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Riley A. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Very friendly and helpful despite being really busy.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Lonnie L. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

More help at desk

Thomas R. 
Rating:
4.0

Access in and out of the location is difficult.

Joseph S. 
Rating:
4.0

Need.a better location with more room for the customers and employees.

RICKY H. 
Rating:
3.0

Overall lack of options for drop off. There are numerous uhaul locations around where I needed to drop off, none were given as options. Had to put on extra miles (at my expense, I'm sure) for this inconvenience. Add in the time and it was very frustrating.

Brett H. 
Rating:
3.0

Had to wait about an hour because only one person was working and he was helping the person ahead of me figure out a lighting issue.

Brenden S. 
Rating:
5.0

Customer did not leave a comment.

Denis S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The pick up point and drop off point we're both good. Everyone was really nice at both. No complaints with either. The only complaint I have is with the website. I was trying to log in and do the return. It kept telling me that, “your session has expired.” It wouldn't let me do the return. Then, I tried calling the 800 Uhaul number listed. It told me that I would have to be on hold for at least twenty minutes before I could talk to a real person. Service, in person, at the store, was excellent. Calling the national Uhaul number or using the website, sucked.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

RONALD T. 
Rating:
1.0

The truck was not clean at all! Windows inside and out were so bad I couldn't even see out of it. I cleaned it myself. The inside of the cab was gross. I cleaned and disinfected the entire cab!!! The employee said the truck was full of gas but it wasn'! I made sure it was full when I dropped it off though. I've done rentals with Uhaul for years but I am done with this location and entire company. I do a great deal of business with my company through uhaul but I've now set up a contract with Budget and Penske from now on. On a last note trucks need to be updated to have accessories for phones, drink holders, etc

linda S. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
3.0

The guy helping me was videotaping me during my exchange of financial information with his phone. The card reader was not working. I felt like my identity and financial information was possibly being compromised. I've never been videotaped with a personal phone. Was very disturbing! Thus same worker was still theee when I dropped the truck off 8 hours later. He was the hardest worker there.

Margaret K. 
Rating:
4.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

It's a little hard getting in and out of this location. Nonetheless the staff and the equipment were top notch.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

GERI K. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
3.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

The trailer I had reserved was not ready at the time agreed had to wait for it arrive. WheN i asked about the $50 reservation guarantee it was ignored. Also, the lot is very small and hard to navigate with even a small vehicle and trailer.

David B. 
Rating:
3.0

Customer did not leave a comment.

James O. 
Rating:
3.0

N/a

Mindy K. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

AMINATHA M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not much you can do, but it's awkward to get into the business when a driver is coming from the east.

Candice N. 
Rating:
5.0

Excellent and friendly service

sasha K. 
Rating:
4.0

Good experience. Pickup and drop off were fast and efficient. Hook up assistance by staff was prompt and courteous. 6 x 12 trailer towed well behind Ford F-150. Dealer location is very confined, with tight quarters but they are doing the best that they can. They are in desperate need of additional space. I would use them again.

Steven E. 
Rating:
5.0

I'm very excited for the service that I got from this location God bless you in the name of Jesus Christ

Jean Mark N. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

The Young man working the counter and hooking up the trailer is a great asset to your company

Franklin D. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
4.0

The truck was in bad shape. The brakes sounded very bad. The viser on the driver side was broken and impaired the drivers view.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Manager was super nice and helpful

Deb M. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

Convenient place to drop off. But, the facility was closed, so had to return the vehicle online. Did not get to meet any personnel.

Jocelyn D. 
Rating:
5.0

Customer did not leave a comment.

Finas B. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
3.0

Staff was over worked, wearing too many hats to provide good customer service. Equipment failure ( broken gear shift) was brought up and was meet with an ‘oh well, we will fix it' comment, nothing about compensation or rental discount or any conversation pertaining to the quality time of the rental. Disappointing…

Jay B. 
Rating:
2.0

The location opened up @9:05, with 8 people waiting. Only one person at the front desk. The guy was swamped. I reserved a 5x8 trailer, but was initially given a 8x12 trailer, which my Jeep renegade bottomed out with. I was able to get the proper trailer 1 hour after arriving on site.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Tyler A. 
Rating:
5.0

Great customer service

Bob N. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Panacha T. 
Rating:
5.0

Excellent job nothing to improve.

RON A. 
Rating:
5.0

Customer did not leave a comment.

Eldon Y. 
Rating:
5.0

Great customer service.

Jeffrey S. 
Rating:
5.0

None, simple drop off process.

Aaron W. 
Rating:
5.0

The owner is very hands-on - waited on me personally. A very good sign.

GLENN N. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Let people know parking is limited and you will need to park across the street if you have to leave your vehicle

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Alecs M. 
No reviews have been submitted for this location.

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