Customer Reviews for U-Haul of Urbandale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Urbandale

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Ashley B. on

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Customer did not leave a comment.

Lucas S. on

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Faster checkout process. Appears the computer software Is outdated and slow. It took way to long considering I make reservations beforehand.

Donald T. on

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I have used UHaul twice a year for the past 5 years and have not had poor service from the Douglas Ave. or the West Des Moines 63rd street stores. Excellent courteous service. UHaul is still in my future.

elizabeth E. on

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Fast, professional and friendly!

Nick L. on

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Scott F. on

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ernest F. on

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Nothing, staff was helpful, professional. Customer-focused.

Brenden S. on

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Robert P. on

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Signed up for a 20 footer. Realized the next morning that I had 26 foot truck.

Jeffrey C. on

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Mike was very friendly and helpful.

Travis L. on

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This location was great!

Scott F. on

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Nothing

Randy R. on

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ROBERT J. on

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Guinnivere B. on

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Nothing. The associated who helped with pick up and drop off were so good at their jobs. They were efficient, gave important information, and made me feel like they cared about my experience. I''ve rented from UHaul at various times over decades and this was the best experience I've ever had. The employees at this location should be commended.

Brian M. on

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From picking up to dropping back off, GM Ernesto made sure everything went very smooth for my trailer rental. 5 stars for this GM and this Uhaul location!

casey L. on

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Thanks for the great service and making it so easy to drop off our truck and trailer!

Greg P. on

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Good- equipment well specified for rental duty. Facility looks good, well kept up for age. Pricing seemed fair. Didn’t need boxes, but was impressed with pricing and assortment available. Bad- small lot that’s difficult to get around when busy. This was my second visit in last couple years, and second time staff said they were having “system” problems. Express online check-in didn’t seem to save any time as we had to do it again in the store.

Gerald B. on

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I will not be using U-Haul to move ever again. The receipt for the use of the truck ended up being twice the amount of what was quoted. Plus I was charged for gas even though I returned the truck with more gas than I used... I am very disappointed with this experience and will not be returning or recommending this service to my colleagues, family, or friends.

kelly E. on

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Wonderful Staff

Heather T. on

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Slow. Took an hour to check me in. For a 5x8 trailer. Then it had bad twilight and took another 30 to get a functioning trailer. U-Haul is garbage every time I have the misfortune of having to use them. In any location.

ROGER D. on

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My van was wired wrong. U hall done the installation of trailer hitch and wired it wrong. Had to spend night in Omaha Neb as lights on trailer didn’t work. U hall in Omaha Neb had to completely re-wire my van due to incompetence at this location. I saw pictures of the wiring and it was shocking, what a horrible job.

Ellen H. on

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Parking is a NIGHTMARE! both for returning and for parking your vehicle.

Michael C. on

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Ian D. on

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Very helpful and adaptive to our difficulty with picking up our U-Haul.

Roger C. on

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The guy who helped me at the counter was friendly and professional. The truck was ready for me at the time of my appointment. I like that there was an assigned drop off point. The last time I rented a Uhaul, it was difficult to figure out where to park when returning the truck. And since it larger than you are used to driving, that was stressful.

John W. on

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tj N. on

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Customer service was great. Location is a little small and congested but I guess I’d rather have availability.

Eric G. on

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bob N. on

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Be a little more timely on calling when vehicle is done

jane P. on

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The truck was very hard to restart..

Franklin D. on

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Keep doing what your doing.

roshandra K. on

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Staff are rude I prefer se 14th location

Jocile L. on

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Joseph F. on

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