Customer Reviews for U-Haul of Urbandale

5,664 reviews

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Eli was so helpful! I had never been in to rent before. He went out of his way to make sure we had everything we needed. A great experience all around. Fantastic customer service from Eli. A+++++

BRETT O. 
Rating:
4.0

Customer did not leave a comment.

GERALD H. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Be honest when approving the reservation. You confirmed for a location that wasn't open on Sundays and didn't have one way rentals and only told me two days before I'd have to go many miles. Very different experience from what I was told on phone.

Jeff H. 
Rating:
5.0

I recommend that u haul to anyone. The salesman that helped me should get a promotion.

KEHRAN F. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
4.0

Eli was a great help. He helped us with everything we needed.

LAUREN M. 
Rating:
1.0

Inform your customers you charge for the miles they drive also. Kind of stupid I had to put gas in it if you are going to also charge me for the mileage. Will never use uhaul ever again and will not let anyone I know use you either. Very disappointed.

MAKINZIE B. 
Rating:
3.0

I ordered 48 blankets n got 4!!! Had plenty of time from when I ordered. Man said he thought we were coming the next day but we had stopped in 2 days prior to make sure all was good!! Cost me 2 extra packing hours!!!

EDWARD S. 
Rating:
5.0

Ely's customer service was too notch. If I need these services again I will return.

MATTHEW L. 
Rating:
5.0

Very friendly and helpful. Personnel were prepared with all my information and returning truck was very easy and fast. Great customer service!

Julia D. 
Rating:
5.0

great customer service, helped me load the dollie in my car

GINA A. 
Rating:
5.0

Very efficient experience. I won't hesitate to use this location again.

Mark C. 
Rating:
3.0

I was charged $20 for an overnight, when I used it for about 2 hours. I called today & Allison told me she would correct w mgr…not fixed as of now…she told me yesterday to just put keys in lockbox….no need to check in online. Not happy!

DUANE H. 
Rating:
5.0

The general manager helped when I arrived. He was friendly and super helpful. You could not ask for a better experience than this U-Haul location.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
4.0

Customer did not leave a comment.

COREY D. 
Rating:
5.0

Alison was great.

CHARLES S. 
Rating:
5.0

N/A! Everything was great! I was even late to my original time to get the van, and felt like they genuinely cared and understood why we were late. Love the staff and the service I received! Thanks again!

Kevin N. 
Rating:
5.0

The location was great, however the trailer that I used should be serviced, it had wrecked fenders on each side and did not pull well even with my half ton truck.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

None

ALVARO T. 
Rating:
5.0

Employees were nice had everything ready to go. Was in and out in less than five minutes.

RYAN W. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Each time I use Uhaul, the final costs are always higher than my printed estimate and what I'm told at the store. You need to do a better job at providing total costs and not surprise customers with additional charges after the fact.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY F. 
Rating:
3.0

You should be more up front about your add-on fees . My 4-hour $19.95 rental cost me $67 for 2.5 hours and less than 20 miles.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Very professional and kind .

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

LUCAS B. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

The worker who helped us was very friendly, but I felt this location may have been slightly understaffed. I didn't mind the wait since she was the only one working, and there were several people including us who needed help. She did her best to help us all in a timely manner, and remained smiling and professional the whole time.

EMILY P. 
Rating:
3.0

Your online check in did not work. It kept saying my return mileage was less than my beginning mileage so not sure if the agent typed in the wrong beginning mileage or what caused the problem. The staff was very nice but when I came back on Sunday to get the truck checked in there was no one at the counter to help me for 15 minutes. The staff was very nice when he came into the office but by then there were 3 other people waiting to be served. He was trying to park a trailer so it was not his fault they just needed more staff.

Bonnie R. 
Rating:
4.0

The only problem with this location is getting to the driveway.

RICKY M. 
Rating:
5.0

We did the drop off after hours. The directions were very easy to follow and the location was sit up for this to be very easy. From what we seen on the outside it is a very clean and a well maintained location.

starla A. 
Rating:
4.0

During the drop off the application wasn't working. I spent 1 hour until someone from customer service help me.

Dimitrios M. 
Rating:
5.0

Na

Brandon H. 
Rating:
5.0

The Truck was not completely full when I rented it. On the contrary, it was near empty. I returned the vehicle more full than it was to begin with because it was difficult to fill it to the approximate level agreed on since I had to guess. Ideally, I would like to receive a truck at full tank so that I may return it full feeling like there was a fairness was respected without too much trouble. I don't mind returning the truck more full than it was. But it does make it easier when it is full.

LOGAN A. 
Rating:
5.0

Eli was very friendly and professional. Eli Made sure I knew everything I needed to know. Made the whole process very easy.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

I was checked in by Alison and she was very friendly and efficient.

ALYSHA G. 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
5.0

The person that waited on us was helpful and personable showed good customer service.

BOBBY S. 
Rating:
5.0

I only use this location, always friendly and helpful.

DEBRA H. 
Rating:
3.0

Space and parking lot are too small. Need better parking.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DONNAN M. 
Rating:
1.0

Too expensive to rent just a a hour or 2 and the app fucking sucks, once you create a account and verify it still doesn't let you login for awhile kept saying incorrect email or password. I was at the drop off location just trying to log in and after 30 mins of waiting it finally worked, waste of time I swear.

RESAD S. 
Rating:
4.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Friendly and helpful staff made this rental experience outstanding.

ALLAN L. 
Rating:
5.0

Customer did not leave a comment.

hope Y. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

BARRY O. 
Rating:
2.0

Truck was not at the fuel level they described, I filled it up and no credit was given, the truck reeked of marijuana, with no regard given to the situation by the attendant.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
3.0

They only had one person working and a line of people waiting

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Everything from reserving vehicle, picking it up, and dropping it off went fast and easy. Staff was very friendly and helpful.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

DIANA C. 
Rating:
3.0

The employee who helped me was friendly, but not very professional. He spoke unprofessionally about his coworker, supposedly his manager. He was yawning and saying how tired he was. He was making weird jokes. It was just a weird customer service experience, but the equipment worked fine.

ATHENA R. 
Rating:
5.0

Customer did not leave a comment.

HEIDI C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

TAMERA W. 
Rating:
5.0

The service rep was phenomenal. I think his name is Ely. I dropped off the vehicle after hours but the app wasnt working and on the customer service help line so I finally left but ran into Ely at a local gas station. He volunteered to go check the vehicle in after his shift ended on his own time. Highly recommend this location because of him.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
5.0

Very helpful personnel.

KRISTEN T. 
Rating:
3.0

We have rented trailers frequently from this location and this was the first time there was no working turn/brake lights on the passenger side of the trailer. We were one of the last customers of a Sunday afternoon and the attendant wanted to get out of there. The attendant told us to take it anyway and uHaul would reimburse any ticket/fine we received if we were cited by law enforcement. I think an improvement would be to have given us a working trailer even if it was larger rather than send us off with a faulty trailer.

JAN G. 
Rating:
5.0

Customer did not leave a comment.

Kat G. 
Rating:
5.0

Mike and Tisha are always able to assist me and know everything, I like that location and go to them first

SHAWNEE C. 
Rating:
5.0

Ely was very helpful and took care of everything I needed.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

SOLOMON D. 
Rating:
5.0

Customer did not leave a comment.

LORENZO C. 
Rating:
5.0

Customer did not leave a comment.

Jacki R. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN L. 
Rating:
5.0

Customer did not leave a comment.

JASON Z. 
Rating:
5.0

Thanks again !

Troy C. 
Rating:
4.0

Don't make me wait 15 minutes to return the truck.

Rodney H. 
Rating:
5.0

Don't like the after hrs. check in.

Jerry G. 
Rating:
2.0

Although the employees were very friendly and helpful the lot was difficult to get through and had to drive off of curb as drive doesn't line up with driveway

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Thank you, All!!

Andrew J B. 
Rating:
4.0

lower price per mileage

Broderick E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Ily was great help. Never finished faster. Very friendly. Michael was the same when I returned the trailer. 6 stars of 5!

Afan P. 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
3.0

Booking in was too slow.

TRACY E. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

LARRY L. 
No reviews have been submitted for this location.

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