Customer Reviews for U-Haul of Urbandale

5,538 reviews

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Cramped space creates traffic flow issues. Improved layout/more room needs to take place. Attendant was polite and professional. Displayed a great attitude. Do what you can to retain this (type) employee. She made the experience pleasant.

Justin E. 
Rating:
5.0

The manager is very personable, easy to talk with and a go getter. She does well helping people.

BRUCE B. 
Rating:
5.0

Great people, fast efficient service.

STEVEN C. 
Rating:
5.0

The young lady was very helpful and very knowledgeable

GLEN S. 
Rating:
5.0

Everything was perfect. The girl who helped was super friendly and very helpful. I'd recommend her to everyone.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Second U-Haul I have rented in less than 2 months. I was extremely impressed with Leticia Velazquez who assisted me with check out and check in. She was very professional and a true credit to your company. Worth acknowledging her!!!!! Thanks

MARK L. 
Rating:
4.0

Have another agent available to take phone calls. There are times you want to talk to the location you are renting from, verses the central office.

ELMER W. 
Rating:
5.0

Your general manager is awesome.

JOSEPH F. 
Rating:
5.0

The counter girl (Leticia) today was amazing. Best Uhaul attendant I've dealt with EVER. Your company is fortunate to have her as face of your organization.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Very professional and friendly staff. Would use service at this location any time I need in the future.

ERNEST D. 
Rating:
5.0

Customer did not leave a comment.

Christiane C. 
Rating:
5.0

My check in and out was quick and simple. Very helpful employees at this location.

SHAWNYA W. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

They were hyper friendly! The experience was actually fun.

Melton E. 
Rating:
3.0

Difficult to maneuver in small parking lot

KELLY C. 
Rating:
4.0

Get Kevin some help! He was great in assisting us & helping determine the wiring issue with the lights on the trailer we had reserved, but he was the only one working so had to handle all the issues (and the front desk) by himself. He was awesome!

Adam P. 
Rating:
4.0

Good overall experience. However, the site itself is laid out very tight where incoming and outgoing renters are forced to jockey around each other in a rather unsafe head-on, backing and turn-around fashion.

CURTIS H. 
Rating:
5.0

One of my best experiences with U-Haul. The staff was super nice and helpful with picking up and dropping off the trailer. I will definitely use this location for any future needs over other locations.

Brian C. 
Rating:
4.0

Our trailer had no right brake light or turn signal which, if I had been traveling very fa, could have been a very serious issue. The gal at the store said they had no one to do maintenance.

Cindy W. 
Rating:
4.0

Customer did not leave a comment.

KENDRA T. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
4.0

Notify them that you dropped it off i guess? Because they apparently didnt check it in right away and charged me an extra day even though i rented at 2:30 pm, and returned it at midnight that same day.

JOSHUA R. 
Rating:
4.0

Customer did not leave a comment.

ESHISOMBE F. 
Rating:
3.0

Did not get a receipt for payment (paid in app) Was told delivery location was changed - it was not and delivery was made to a place that has requested no auto haulers

Bernard P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
4.0

Had an issue with the 24 hr. pick-up option. Fortunately I was picking up during business hours. I couldn't get past the portion where you add two additional contacts because I was unaware they actually call the individual and require them to pick up the phone. I think this process could be improved. Otherwise, staff was very helpful. Will rent from them again.

Katelynn H. 
Rating:
4.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Letty was so friendly and helpful. She was sweet to my kids too. She made the pick up and drop off as easy as a breeze.

Rachelle L. 
Rating:
5.0

Customer service at this location is great, friendly and efficient!!!

Robert W. 
Rating:
4.0

Friendly staff. Van worked great. Thanks!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
3.0

Tell people when the truck is due back so they dont get charged for an extra day...when moving people dont need an added expense

Lisa G. 
Rating:
5.0

Michael McFerrin (spelling?) was top notch. Great customer service.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

IRVING D. 
Rating:
2.0

The entire truck was reprehensibly filthy. The steering wheel was gross to the touch. Visible grime in the center stack trey. We spent at least 20 minutes scrubbing the interior down ourselves and the paper towels were totally black afterwards. The back of the truck had clearly not been cleaned, given there was multiple small waste items left from the previous renter. The layout of the parking lot is poor too. At one point someone was trying to attach a trailer to their truck and was having difficulties. We had to wait at least 10 minutes before the attendant told the guy to move. Having said all of that, the attendant was friendly and helpful.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Gaison G. 
Rating:
5.0

Customer did not leave a comment.

Adrune B. 
Rating:
4.0

Thank you for hiring veterans !

Kent S. 
Rating:
4.0

A little crowded and difficult to maneuver around.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Field Manager was very helpful and super responsive to my trailer rental needs. A top rated experience.

Randal A. 
Rating:
5.0

U haul store agent was very courteous and knowledgeable about the assistance he gave us to make our moveing exp...satisfying

Bernabe G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lam C. 
Rating:
5.0

KEEP DOING WHAT YOUR DOING!

Sekou M. 
Rating:
5.0

Very fast in and out, great service

Donald M. 
Rating:
2.0

Communicate details to the customer and make sure they receive all of the items they placed for order.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

The staff was great to work with. I appreciated their help hooking up, and unhooking. The only problem was the trailer I had reserved was not available. I had to go down a size, but we made it work. I hope you can find a way to have a more accurate reservation system.

JAYNE W. 
Rating:
5.0

I chose contactless pickup/dropoff but did interact with staff a bit and they were very helpful to fix a minor issue.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

RYAN N. 
Rating:
3.0

The location has a tight fit in the driveway. The drop off/pick up area is congested.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
3.0

Customer did not leave a comment.

Gloria G. 
Rating:
2.0

Supposed to be a truck here, there was not. They got me to get something more expensive saying something else would be available. After spending more kivv bf Roy nothing was available. No I'm sitting waiting for an Uber spending even more money.

Nicholas F. 
Rating:
5.0

Customer service and installer were very nice knowledgeable.

trudy G. 
Rating:
4.0

Customer did not leave a comment.

BRYAN D. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
1.0

Whoever installs hitches clearly needs more training. After installation taillights and brake lightsno longer worked on the vehicle that had worked prior and left it unsafe to drive.

Cole H. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Dean L. 
Rating:
2.0

Online truck share did not work. Had to wait 10 minutes after appt to even get into the building because the crew working was moving vehicles dropped off after hours. 6 people in line to wait for them. The person who helped me had trouble finding my reservation because it was technically thru another location in town but Friday I was told by a representative that if I wanted a truck I would have to drive 5 miles out of my way to get it. Then when I dropped truck off they said I was 20 miles over my estimated mileage allotment- I wonder where some of those miles came from?? Overall poor.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

TINA L. 
Rating:
5.0

Customer did not leave a comment.

LAURA V. 
Rating:
1.0

I had picked up the truck and it died on me at a stop light literally down the street from the location. I went back to the store and nicely told them about the situation and all they did was tell me to call or go online to put in a roadside assistance, I had asked if it was checked for battery ect since it literally died down the street they said it was suppose to be checked. I was on hold for over an hour, the website was horrible and kept lagging but I eventually put in an order. I waited for another hour and nothing, I went back in to ask for help and was very upset by this time. Mind you I am in the middle of moving and the truck died at a stop light and was holding up traffic! They finally gave me a new truck and I had asked to speak to a manager but none was there. I advised them it was stuck at a stop light and asked what I should do they didn't really say anything. After we left with the new truck saw a cop behind the old truck and he advised he was going to get it towed due to it blocking traffic. We called the store to advise them and made sure we are not going to get charged for any of the issues with the prior truck due to it not being our fault. He assured us and said no responsibility is on us. Then I get a call about 4 hours later about the road side assistance and my parents told them it was towed ect. This whole experience was the worst I will never rent a Uhaul again or recommend anyone at this location. I understand things happen but how they handled the situation was not acceptable.

JOSEPHINE L. 
Rating:
4.0

Customer did not leave a comment.

KELLY H. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

I was originally scheduled to pickup at the Hickman Road location and did the online check-in ahead of time and when I arrived with my confirmation # in hand they said they didn't have any record of it and had no trailers and directed me to the Urbandale location. This was a huge inconvenience because I had to drive 12 miles when the Hickman location was 1.5 miles from my house and to top things off I had to return back to Hickman. I don't understand if i did the online check-in and got confirmation that they didn't have my trailer at the Hickman location. I will be very leery of renting again from U-Haul I feel I should not have paid for it.

HOWARD S. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

I was able to drop off the trailer within a five minute time span. The staff member was quick to help and very efficient.

TERESA S. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

KURT G. 
Rating:
5.0

Truck was super clean and in great shape. I wish there were places inside the truck to attach straps.

Gary K. 
Rating:
3.0

Michael at the front desk was very nice and very professional and he tried very hard to give us the best deal. So thank you Michael!

REYNA A. 
Rating:
5.0

Maintain excellent standard shown today

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Ashton V. 
Rating:
5.0

None. I was always rent from this location. Professional staff, clean vehicles.

MARK D. 
Rating:
5.0

They were very busy but the gentleman got us unhooked, inspected and on our way while he was handling several other customers. Much appreciated. Thumbs up for his customer contact and service.

Alan R. 
Rating:
5.0

warn them you can only enter from the West traveling East

ROBERT B. 
Rating:
1.0

The truck we rented had no ramps, even though the online store showed a ramp, and the truck itself had images, directions, and hook ups for using a ramp. We also requested and paid for two furniture dollies and furniture pads, which were not provided.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Customer did not leave a comment.

frederic D. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINA A. 
Rating:
1.0

Actually check the gas I was charged a fuel fee and I overfilled the tank

ANNETTE J. 
Rating:
5.0

Customer did not leave a comment.

Leticia R. 
Rating:
5.0

The truck was clean and well-maintained, but there were not any furniture pads in the bag.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
1.0

I requested a 24 hour rental. The day before my move they cut it down to 12 hours. I requested a dolly and they didn't have one fore me. They told me it wold be like 60 bucks. It was almost 3 times that. This is a terrible company that lies and doesn't know how to run a business. 0/10 terrible

RYAN M. 
Rating:
3.0

Check the seat belts. My last rental the drivers side was damaged 1/3 the way through and the other was 7/8 the way cut. My buddy had to drive the vehicle we planned to leave at the rental place.

Todd C. 
Rating:
2.0

I had made a reservation for two dollies, appliance and utility, and either were available. Desk staff didn't seem overly concerned about a significant shortfall in the order. They suggested that other U-Haul stores might have one. I had to ask them if they would give 63rd Street U-Haul a call, so they reached out for me, and reserved one. The truck needs some engine work, it was running rough all day, but was neat and ready for use. Then when I drove over to the 63rd Street store to pick up the appliance dolly, the POP credit card machines stopped working, spent nearly an hour checking out the needed equipment as they attempted 6 or 7 times to process my credit card. I offered to pay cash for the $10.70 rental of a dolly and said they would need $60.00 cash deposit for the cash rental. I walked out without a dolly for the day. These store managers need to spend some additional time training staff working the front desk in customer service, or better yet, granting them the authority to solve problems for the customer to make for a truly great customer experience on a day full of stress (moving day).

BRIAN T. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
No reviews have been submitted for this location.

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