Customer Reviews for U-Haul of Vallejo

Rating:

5.0

India and her coworker (I didn’t get his name) could not have been more helpful. It was busy and they were professional and friendly. Thanks again!!!

Rating:

1.0

They lies always and three employees all lied. When I got there. No one in the office for half hours. I have proof orther customer is the neighbor. He went home. And we talked. The first truck when I drove on the freeway. It’s has bad scratches high pitched sound. It’s hurting my ears. I thought it will gone but not. I have to drive half hours to go back to And they told me the truck is still good it’s the road. I got second truck I rushed out because it’s already one and half hour late. 20 minutes later I found there’s no right side mirror. I was driving a without safety. I drove very slow and back to store. And they lied say I had accident so the whole mirror disappeared. Thinking about it. That will be a pretty big accident to make a whole mirror disappear and not a crack glass on the house.

Rating:

5.0

Nothing

Rating:

5.0

The service was friendly and quick. Keep up the good work!

Rating:

1.0

I was overcharged and the service was horrible

Rating:

5.0

“It’s a great place—you can always find what you need, and they provide the confidence and support you need to safely use their equipment.”

Rating:

5.0

The location is close to the freeway and the entry lanes to return equipment was clearly marked. The truck was checked in outside. Smooth transaction. Thank you

Rating:

5.0

The guy that checked me in had a great personality and attitude. He made the rental very easy.

Rating:

4.0

I waited 2 hours to get my key to the truck . Your computer system was so slow. Your staff were doing their best to assist everybody, but can only do so much, because of your lousy computer system.

Rating:

3.0

When I booked my rental online I declined the safe move. I wasn’t asked when I picked up if I wanted it but somehow I was charged and feel scammed because my order was changed.

Rating:

5.0

India and her crew do a great job

Rating:

1.0

Multiple problems at pick up. Computer problems, problems with my reservation being under a different name and number than what I made it under, they didn’t have paper to print my receipt, one of the employees seemed sick and was sniffling/coughing/sweating and I have a weakened immune system and worried about him getting me sick, they couldn’t find/select my drop off location and then the business name they told me about ended up not being a U-Haul partner anymore so I had to call U-Haul and they sent me somewhere else that was closed and there was no equipment out to help me detach the trailer.

Rating:

5.0

The manager here is always so pleasant. You don’t find that at many U-Haul locations.

Rating:

5.0

Indya was absolutely amazing! She looked into an issue that I had and after I thought it might be a lost cause, she called me back and did a deep dive into my concern. She really helped to turn my whole experience around. I had spoken with agents on the 24/hr customer support line the night before and the only one who truly made me feel heard was Indya. I highly recommend if anyone needs a U-Haul in the area, it’s worth it to go to the Vallejo location on Solano Ave. Indya definitely takes care of her customers! 🙂

Rating:

5.0

The Manager at the front is amazing! She takes great care of each client and multitasks like a pro. You all are Lucky to have her- Time for a raise!!

Rating:

5.0

Visors and window handles can be repaired. I find alot of this on the box trucks

Rating:

3.0

The trucks tire pressure maintenance alert was on in the truck alerting that the tires air levels needed to be checked.

Rating:

5.0

Once again, I need the survey for the Decatur store that did not have the equipment. I reserved and needed to go out of town when I got to the Horizon Ridge store. The lady said they had a trailer to go out of town the day I needed it and I’ve called U-Haul and talked to somebody and they said they didn’t have no out of town motorcycle trailers nowhere in VEGAS, which was a lie. I’m seeking a full refund. That’s what I would make me happy.

Rating:

4.0

When there are so many variables such as returned clean, gas back to 1/4 tank, mileage to pay, I do not prefer the return process of “put the key in the cup holder and leave the window down.” I prefer a return process that ends in leaving with a confirmed receipt. Staff was willing to accommodate but was not the first option.

Rating:

5.0

You guys were great every time I go there you’re better and better. I love this one.

Rating:

3.0

customer service was slow and non existent for the most part. my appt to pickup was at 2pm .. no one around for 1/2hr …. just sat and waited …

Rating:

4.0

Have two instead of only one employee to expedite dealing with in-store customers

Rating:

5.0

office customer service was incredible.

Rating:

4.0

Too many private vehicles blocking the lanes to return rented equipment.

Rating:

5.0

Staff were very helpful in the process of renting the trailer. It would seem the best way to rent one is to do 95% of the process online and QR code your way through pick up and drop off

Rating:

3.0

The problem with this location is it’s too small. Parking is a problem. The staff is attentive and polite and very helpful ! Great staff that care about customer service !

Rating:

5.0

Fast and efficient rental process. Lewis' customer service was exceptional and Gio was great as well in helping us get our equipment on our way.

Rating:

3.0

Make sure you take pictures of everything employee told me the gas tank was full it was on empty I didn't notice it I only went a total of 10 miles and was charged just as much as the cost me to rent the van employees never seem to motivated to be at work and always has some type of attitude

Rating:

5.0

Provide a dolly or floor jack to move things.other than that is great

Rating:

3.0

Angelina G. went above and beyond to assist me. U-Haul should be proud to have tem on there team!

Rating:

1.0

Truck broke down and waited 5 hours for a replacement truck

Rating:

5.0

Excellent Customer Service Team! Everyone is friendly, courteous, and respectful. It was a pleasure doing business with this team in Vallejo. ❤️❤️❤️

Rating:

1.0

They rented a truck to me that had a hole in the gas tank!! The fumes made me sick, and I literally could have died!! 🤬🤬🤬

Rating:

5.0

I had to wait in line for the three people ahead of me. However once I got seated the representative handled my pre-scheduled registration efficiently. The process overall was pretty straight forward.

Rating:

5.0

Always good service at this location.

Rating:

5.0

The customer service I worked with was outstanding! Can’t remember her name but she is a college student who wants to be a nurse and I believe she will be excellent at that too! She provided we with the right vehicle and calculated my expenses with great suggestions to the insurance.

Rating:

2.0

Can u haul be a place of business and not a daycare? Second time in the past few weeks I've come here and both times the same kid was behind the counter. This time when I arrived to pick up the keys there was ONLY a child inside at the desk (maybe 6-8yo?), who refused to go get her parent, and rudely told me "why can't you just wait". I ended up going outside to the garage to find someone to get the keys for me as I was on a time table, that person argued with me before finally coming inside to get the keys, and a parent still had not materialized by the time we got back to the counter.

Rating:

5.0

Lou and crew are excellent !!!

Rating:

2.0

Rude and inattentive staff. No appliance dolly. Really poor customer service.

Rating:

5.0

Great service on pick up and return!

Rating:

2.0

I reserved a 20 foot truck. A change was made to my reservation overnight, unbeknownst to me(!), to a 15 foot truck. Your site allowed me to reserve an appliance dolly but they had none available (second time this has happened at this location). When I came to pick up my truck, it turns out it was rented to someone else! So after waiting an hour on moving day I finally get a late returned truck. It was dirty. Cup holders had a sticky mess inside. My contract claimed the tank was 1/4 full which was incorrect. It was 1/8 at best which I returned it at and got charged $50 anyways. I will not be returning to this location. Possibly won’t return to U-haul either.

Rating:

1.0

I was charged a cleaning fee even though I returned the vehicle clean. I was also charged for fuel despite returning the vehicle with gas, and it was actually returned with more fuel than when I received it.

Rating:

5.0

Great customer service. Quick and easy service.

Rating:

5.0

Excellent service and great selection of trucks and trailers.

Rating:

5.0

I was in and out quickly. I was treated well both when I picked up my trailer and when I dropped it off

Rating:

5.0

Very nice people over there.

Rating:

1.0

el equipo que me rentaron no estava limpio no es mi culpa entregarli limpionlo deje como estava y se me cobro nesecito que se me rembolse mi dinero para atras

Rating:

5.0

Ivory was great to work with. Ivory made it quick easy and simple.

Rating:

1.0

I have never been talked to or disrespected the way I was by the store manager at this location. This manager has was to many power trips than she can properly manage, and could really use some anger management training I would love to speak with someone about this experience

Rating:

4.0

The only thing I noticed while picking up the rental was the lack of staff. There was a long line of people waiting, and only one staff member was on duty. The staff lady was kind, servicial, and useful to all the clients. More personnel are needed in the morning.

Rating:

5.0

Add employees on busy morning days. I didn't wait long cos I used the app to reserve and check in. The app held me to finish on last parts like paying and can be improved to complete transactions and notified me as just waiting for employee to hook up trailer

Rating:

5.0

I had a great experience, the sales woman was very knowledgeable and professional. The workers thought out the whole process, had respect for each other and valued what each other did. Once again, pleasant experience.

Rating:

5.0

The staff is amazing and friendly too. Excellent customer service. Thank you for making us feel welcomed every time we use your services.

Rating:

5.0

It would have been great if other locations offered the same size trailer, also I could not rent this trailer until after 2pm at this location, this was too late to move someone.

Rating:

5.0

Great cust service

Rating:

5.0

Not much as my personal experience was overall really good Every staff I dealt with was professional and courteous.

Rating:

5.0

There’s nothing you can do to improve . I was happy and Lena went out of her way to help and take care of us. Lena 5 STARS

Rating:

5.0

Very good condition

Rating:

5.0

Staff down in Vallejo was great!

Rating:

5.0

India in reception was excellent as were the gentleman who hooked up my trailer and the gentleman that un-hooked the trailer. The trailer was clean and in good shape EXCEPT the gate spring to assist to lower doesn't work. It's a very heavy gate and could cause injury.

Rating:

5.0

Customer service was exceptional .

Rating:

3.0

Staff needs to be friendly and courteous

Rating:

2.0

You need more help. You need supervision. Over an hour is too long to wait. My wife who was outside and watching from the parking lot- thinks one of the workers might have a side hustle going while at work behind the building.

Rating:

2.0

I rented from the same place and dropped off at the same place while maintaining the EXACT same route. Last week I was charged for .1 extra of a mile. Today I see that I was charged for 5 extra miles. How does that work if I drove the same exact route? I also spent way too much to fill the gas tank and dropped it off with an extra 1/4 tank but was still charged for the bogus extra mileage. Refund

Rating:

5.0

Easy pick up and easy return. Staff was friendly.

Rating:

5.0

Para mi todo está excelente todo fue fácil y rápido. Buen servicio!

Rating:

5.0

Customer service was very helpful for everyone there. Very supportive and helpful.

Rating:

3.0

Had a rough experience today. I arrived 15 minutes early to pick up the truck I reserved on June 16th but when I arrived they did not have a truck for me. The rep offered me a van but at a higher cost than what I reserved. The rep was not very accommodating, I ended up calling customer service and someone finally returned a truck that I could use 45 Minutes later. This was not a good experience for me today.

Rating:

5.0

Another seat for us old guys waiting

Rating:

3.0

They had no Dollie’s to rent

Rating:

5.0

asssddd

Rating:

4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.