Customer Reviews for U-Haul of Vallejo

Rating:

5.0

Indiya, the general manager is awesome. She will stick with you during difficult situations and always seems to find a solution! She has a very calm demeanor about her especially during chaotic times. F

Rating:

5.0

The staff at the Solono Ave station are top notch people who care about their customers. I am grateful for their service and will continue to use U-Haul in future moves or downsizing my household goods.

Rating:

3.0

I’ve used this location three times in the past three years. At times it’s difficult to find someone to help you but the staff are helpful once they engage. The equipment was always in good working order. This last time I called the day before hoping to change my pickup time (could not do it through the app) and was immediately placed on hold “UHaul, please hold” before I could get a word in. I waited 22 minutes on hold then thought they forgot about me so I called back and was on hold for 35 minutes at which time I gave up and just kept my original pick up time. You can do better.

Rating:

2.0

Workers were more interested in talking to each other than helping customers.

Rating:

5.0

Great service

Rating:

5.0

No issues. Staff was professional, friendly and helpful

Rating:

4.0

Customer service was great and it was easier for me to go in than reserve online.

Rating:

4.0

The truck we got had issues with steering and fuel gauge. Steering was very loose had to keep moving it side to side to keep in straight. Fuel gauge measured 1/4 tank but as soon as we drove off the fuel light came on so went and added fuel $45 but gauge did not move. I mentioned it to employees but they didn’t seem to concern.

Rating:

2.0

Don't say you charge $19.95 and charge more for 1 day.

Rating:

3.0

This was the easiest drop off imaginable. I just pulled in, the employee dropped the trailer, then I went about my business. Didn't even have to get out of the truck.

Rating:

5.0

Your employee Ivory at U-haul of Vallejo is a superstar. Seriously. Helpful, polite, a true joy to work with and a shinning example of people that do all they can to contribute to a positive customer experience. Give that gentleman a raise!

Rating:

3.0

Very busy - but prompt attention by lot guy. I asked for a receipt (seems prudent proof to keep) but their printer wasn't working.

Rating:

5.0

Nothing. Just be the same next time I rent there.

Rating:

2.0

Understaffed location with poor computer connectivity equals long lines. Every transaction required multiple attempts by the weary staff. The strong smell of cannabis filled the office.

Rating:

1.0

Equipment was defective, a lot of problems with steering wheel, shifter/shifting into gear. At location long wait times, also employee very rude.

Rating:

5.0

The "fellow behind the desk" was patient in explaining to me the $100 rebate that we were to receive (from relocating your car dolly to Vallejo) behind our rented truck. I also found that we had mistakenly removed the owner's manual from the truck, which I brought back half an hour later, with his thanks.

Rating:

5.0

Customer service was on point. Even shared a couple laughs while in there. The system was actually down but they still made the experience friendly and satisfying. They walked me through using my U-Haul app also

Rating:

5.0

Very helpful and easy in & out. Thanks

Rating:

1.0

The truck was not available that I'd reserved so I had to settle on a much smaller one with no ramp causing me to have to use my friends pickup trucks. Also the small uhaul s floor was covered in dirt. I wasn't able to transport bigger items and have to hire professional movers

Rating:

5.0

Thanks excelent service

Rating:

5.0

The first truck had a hole in the gas tank. But that is not the fault of the staff. Anthony was particularly helpful, patient and accommodating, making things right and assisting me with the highest level of customer service.

Rating:

5.0

Everything & Everyone was Excellent

Rating:

1.0

Be very careful when renting on this place, they tried to charge me with fuel, the good thing about doing a video before and after is I have a proof of the mileage, fuel guage and receipt of the gas. Please be fair to your customers.

Rating:

5.0

Dude at the counter is clutch

Rating:

5.0

Rental was quick and staff were friendly. Drop off was quick using the u-haul app.

Rating:

4.0

Good customer service that time .

Rating:

5.0

This place is nice well kept and very good service been coming here for while and always a1 service .

Rating:

4.0

There were a lot of trucks but they were mostly not available due to disrepair.

Rating:

5.0

I’ve always had a good experience when renting a motorcycle trailer. This time it was an exceptionally memorable experience. Lena confirmed that I had set up the U-HAUL app correctly for our trip. She recommended the best value for insurance safety if we needed help like with a tire flat and other matters. Brandon helped me again as he does with hooking up the trailer. He always helps me with understanding the straps that we purchased there at U-HAUL. Nice ones. Lewis on point as well always assures me we’ve got ya covered. He actually had personally installed a hitch for my Subaru years ago for my e-bike. The trailer is a streamline design that makes towing easy for me and my wife does not worry. She’s a former Insurance Lawyer. We are now senior retires who invested in a Vespa that we vacation with in Pacific Grove. We tootle around so far from home and grateful for the springs road U-HAUl Team. When I take the trailer back it’s so easy with the U-HAUL APP. The super nice gent said to me that you’re all good just drop off and done. It’s an easy set up. We live in Benicia and appreciate the location of the U-HAUL service. As a boomer is fun. I always remember the marketing as a kid in the back seat looking for U-HAUL trucks with the different states of traveling. Thank you, Randy & Debbie

Rating:

5.0

Great location and people, they were all kind, considerate and thoughtful in the process. Best of the Best!

Rating:

5.0

Nothing, good job as always. I've been going here for my rentals and purchases and I have never been disappointed throughout the years. Employees are courteous and efficient. Keep up the good work 💪

Rating:

1.0

the person who removed trailer from vehicle did not check in trailer. i was charged TWICE!!!

Rating:

2.0

The tire pressure light is on. Gas tank is not full. Employees customer service skills are lacking. Terrible customer service

Rating:

5.0

Personal parking lot so I don’t need to leave my car parked on the street. I did not have to this time, but normally I would have.

Rating:

5.0

Very helpful. Organized. Lots of personal attention. Woman and man very nice

Rating:

5.0

This location is always the best. Customer Service is always great. Friendly, smile, patient, caring. They are always up and ready to serve the customers.

Rating:

5.0

It's good

Rating:

5.0

Keep doing what you're doing! Anthony was fantastic. Super helpful, kind and easy to work with. The two gentlemen working when we returned were also very welcoming and helpful.

Rating:

1.0

was charged a safe move. when explicitly told them i didnt want it. they said not to worry that they will take it off. they folded the paper receipt multiple times and once i opened it it was still there. i told them and they said not to worry that it will go back to my card. it never did. and currently going to contact my bank. about this fraud

Rating:

5.0

I said that the equipment was clean and well maintained but the lower hinge broke due to age. It was nothing that the location could control

Rating:

1.0

Change the crew!! Those guys dont know anything about customer service!

Rating:

5.0

Kudos to the 2 gentlemen wgo helped me today

Rating:

5.0

I really appreciated the friendliness and professionalism of the staff. Everyone was very helpful.

Rating:

5.0

Solano Staff are the best

Rating:

5.0

The Customer Service was great. Wonderful attitude from all the employees I came in contact with.

Rating:

5.0

Fuel

Rating:

5.0

N/A. Nothing. I was able to reserve a truck without a reservation and the staff accommodated without hesitation.

Rating:

5.0

5 Star service , The cashier who helped me is awesome

Rating:

2.0

I was charged 21 dollars for going 3 miles. They said the reason was because the tank wasn't at 3/8 mark and was at the 1/2 mark. How does going 3 miles require 3 gallons of gas?

Rating:

5.0

I had a great experience. I got checked in and out very fast nd the staff was very welcoming.

Rating:

5.0

Customer service was fast and friendly. Great attitude and body language. Trucks and help was ready and available. To return the truck was simple, easy and fast. Greeted with a smile and offered assistance, wait time was less than 30 minutes, answered customer questions, allowed customers to ask questions in order to fulfill their needs. The Receptionist - Cashier has a lot of knowledge about her job and the business.

Rating:

5.0

Atención en español

Rating:

5.0

Keep up the good work

Rating:

5.0

Great customer skills, very attentive and professional

Rating:

5.0

Best service here at this location

Rating:

5.0

Nothing that I can notice. Young man that assisted me was already off but assisted me throughout the process of hook up and go. Dedicating to keep the customer service going.

Rating:

5.0

It was a good experience. I’m a regular customer and always get treated well.

Rating:

2.0

The truck was absolutely disgusting. It smelled like a public bathroom inside. The steering wheel itself was sticking to my hand and leaving residue on it. The employees were both very unprofessional I will leave it at that as I feel if it’s not apparent as to how they behave themselves in a place dealing with the general public either it’s being ignored or the management encourages it. I would definitely not recommend this location to anyone if they asked.

Rating:

5.0

Personnel were very helpful and friendly.

Rating:

1.0

The worst experience ever. I will never use u haul again i got charged $150 for leaving the keys in the vehicle since I was never told where the drop box was for after hours drop off. Offered to come get the keys out myself and the rude woman hung up on me. Why didn't the insurance I paid for cover the keys or even the roadside assistance cover to open the truck. My own insurance wouldn't charge nothing to slim Jim the door in less than a minute . The worst uhaul customer service lady ever. Wouldn't even give me her name.

Rating:

5.0

Cheerful staff! They made the process wonderful! Very helpful and goes beyond to make sure everything is perfect! no, i'm not related to anyone that works for UHaul. I'm a real customer. Have a great day!

Rating:

1.0

Had a 7:30 am reservation for a truck. Arrived at 7:20 and rental agent was nowhere to be seen, work keys and phone on counter. After waiting several minutes I went and flagged down the lot agent to find the rental agent. He went into the back office and told her we were waiting to get our truck. She told him to have us scan the QR code to use the mobile app. I asked him what QR code? He went back into the back office where the rental agent was and brought out a sign with a QR code. It was all the same information I filled out the night before on the app. After another 5 minutes the rental agent finally came out and gave us the keys to the truck. Had to remind her we also reserved a furniture dolly and moving pads. She finally got them. We went to get truck and it was blocked in by another truck. I went back in and told the agent the truck was blocked in. She said she would have to give us another truck. She gave us another truck that had water inside the driver’s door step and a broken emergency brake lever. It had no gas and yellow gas light was on. She told us to go out in gas. We went to the nearest gas station and started to put gas in the tank. Gasoline started pouring out of the bottom of the gas tank, which had a hole in it. We went back to U-Haul and told the rental agent the truck was spilling gas out of the tank. She said that people have been drilling holes in the tanks and stealing gas. Finally, after another 10 minutes they gave us a different trucks it was now 8:15 am. This truck onku had 1/8 a tank of gas and she told us to go put gas in it and they would credit us for the gas as long as it was returned with 1/4 tank. When we returned the truck that night. Lot agent told us she didn’t give us a furniture dolly and they wouldn’t charge us for it. Rental agent told agreed to credit our account for the $ 3.17 of spilled gas plus the $10 credit for having to fill truck to 1/4. I have rented from this location previously but the morning female agent was a joke and seemed like she’d rather get paid to have people use the mobile app instead of making sure customers were given good service and safe vehicles. Never renting with U-haul again.

Rating:

4.0

Notify of charges for not being on time. This wasn't very clear when we dropped off truck

Rating:

5.0

No comment

Rating:

5.0

asssddd

Rating:

4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.