Staff are great, location is in a rough neighborhood.
JUSTIN TCustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lina and Lewis were outstanding, as usual.
DENNIS PManagement and staff were super friendly, engaging, and professional.
JASON EFront desk was great ! Fast with no hassles.
STEPHANIE GAnthony, the gentleman that helped me with my rental, was outstanding. He was very friendly and knowledgeable. When I arrived he was swamped with customers, he handled each of with ease and grace.
Roberrt JBetter costumer service Looks like your location in Vallejo has to improve there way to assist people at the front desk Less rude and
daniel cThe only reason I did not give a 5 star was due to the drop off mix up. I had booked online for drop off in San Diego. This was mixed up and I was required to haul an empty trailer back almost 500 miles OR pay an over $400 unexpected drop off fee. Perhaps always confirm the drop off verbally with the customer moving forward. This has never happened to me in over 50 years of renting items. BUT overall the customer service and the condition of the trailer was excellent. And the manager of the location worked with me to allow a few extra days without a charge.
Barbara Emiscommunication regarding a $50.00 discount due upon final payment. This refund was quoted to me due to the truck's availability from another location.
Rhonda JI absolutely adored the helpful staff at this location! Everyone was so kind and also wanted to answer any of my questions!
Jasmine CBest Uhaul in the US.
Zeynel SEmployees were friendly and efficient
Daniel SExcellent customer service. I used the app and the employees at the Vallejo Solano Ave went above and beyond making it easy to fine my truck and a smooth return
michell gExcellent service
Maria MNice staff
James CMore staff to help customers
ROY Ri need an escalated complaint.
kayra SThe team at this location were very friendly,helpful, courteous and overall great energy and will definitely rent from this location for my next uhaul use and will definitely recommend to friends & family. Thank you guys so much!
Sonya PJennifer is excellent!! She helped problem solve things for me. Brian has been helpful, too.
DENNIS PExtra employess to expedite the process.
Eligio LStaff was great. Staff was very professional and pleasant
Lisa FAt U-haul Vallejo, I was treated courageously. There were many customers for a busy Friday morning. With only 2 employee's to manage the counter and check in of returning trucks and fill propane and renting out trailers and installing hitches , they did pretty good. The thus branch needs a good cleaning, including the asphalt.
Karyn FEASY! The Vallejo service was awesome. It had been a long day. Was grateful to the crew there
Dylan JThere wasn’t anybody to help me once I got to the store. The guy there was really busy and he was in a rush so he rushed through everything and didn’t explain anything to me. Then They over charged me. They didn’t follow the contract so I got charged for their mistake. They said bring the car back at a 1/4 full and I did but they charged me anyways for it not being a little bit more than 1/4 of a tank. That makes no sense. I never got insurance on the truck but they still charged me for the insurance and said it was my fault. I should get a full refund or some credits for this inconvenience. I will never use this U-Haul location again: if I was going to pay that much and wait that long for all these issues I’d rather drive to another town to rent a U-Haul.
Christopher MIt’s all good 😊
HELENA FOnly issue was we were called by UHaul to confirm drop of which we had completed two days prior.
Michelle WVery quick in and out
Hector LAttentive, professional, efficient service.
David PI can't think of anything.
vera bOutside of the van looked like it hadn’t been washed in a while. Inside was clean, but smelled like cigarettes. Other than that, I had not other problems with the van and it surged its purpose.
Justine BLewis was awesome!!! I dont know the guy. But he nade sure process was pleasant.
DENNIS PI have had a good experience with his location every time. Thank you for your help.
FREDRICK MGood management but some of the employees are a bit on the Shady Side
Frederick AEvery employee we interacted with at this location was excellent. They were all pleasant, helpful and knowledgeable. :)
Laura BThey were cold and wooden talk to me when I returned the vehicle I wanted to ask questions but they would not talk to me
Steven CClean but still had stuff from previous renter
JAMAL CThe Mechanic, who installed it, sawed off the supporting brackets for the muffler, instead of signing off a portion of the hitch, greatly reducing the integrity of my muffler, and how to support it under the undercarriage.
NEAL MQuick in and out. Checking back in was also a breeze. Always have rented in this location for convenience and helpful employees.
Sandy MI have rented twice within two weeks. The first was just ok, and the equipment was clean(however service lights were on) and worked sufficiently. I actually enjoyed renting the Van and will do that again in the future. The cameras were perfect and everything was updated. I appreciated the great customer service as well.
Winona MPurchased new dolly...was bent. Dirty truck. No air conditioning for 4 hour trip in heat...prorated oooooo $15. Left 1/2 tank gas instead of the little over 1/4...no proration for overage. Especially, when they are very specific in how much gas before they charge the customer.
Adrian HMy experience was not without issues. What made this experience excellent was that the staff including India lhelp resolve my concerns and for that I am thankful.
mario rWe had an issue with billing, however, India and Lewis took care of the problem. Thank you.
John CThe employees were very helpful and professional. Great experience.
James DClean your trucks and most of all, make them safe to drive. Our truck had no side mirror on the passenger side, that’s unacceptable and unsafe!
alma aMobile check in and check out process unavailable.
mark aAnthony was great, we were greeted with a smile. He was helpful and kind! Although unfortunately the printer was not working at the time of pick up- and was not able to get a printed copy of my contract. For the return information it was not gone over that the truck needed to be cleaned and fully swept. And yes although that seems ideal, it would have been nice to be gone over prior to drop off. Moving can be stressful and would have been nice to go over all the requirements.
Angelina TExcellent customer service
Carlos SEmployees were very helpful and a pleasure to deal with. Highly recommend Vallejo U-Haul
Francis TExplain The procedure of dropping a vehicle off after closing. Explain vehicle known action which may cause concern. i.e. When i stepped on the brake petal it appeared SOFT. When i asked I was told it was normal and should have been disclosed. i had previously driven a newer vehicle and this trip i drove a older vehicle and would not like to repeat driving an old one.
Paul UThey were slammed with costumers. Staff did great getting everyone helped
Romi BVery good thank you God bless 🙏
Jeannetthe QLewis is the man. He makes the process simple and easy.
CAMERON WStaff was amazing, but it seemed like they could use some more help
Roy DIndia and her coworker (I didn’t get his name) could not have been more helpful. It was busy and they were professional and friendly. Thanks again!!!
Raegan SThey lies always and three employees all lied. When I got there. No one in the office for half hours. I have proof orther customer is the neighbor. He went home. And we talked. The first truck when I drove on the freeway. It’s has bad scratches high pitched sound. It’s hurting my ears. I thought it will gone but not. I have to drive half hours to go back to And they told me the truck is still good it’s the road. I got second truck I rushed out because it’s already one and half hour late. 20 minutes later I found there’s no right side mirror. I was driving a without safety. I drove very slow and back to store. And they lied say I had accident so the whole mirror disappeared. Thinking about it. That will be a pretty big accident to make a whole mirror disappear and not a crack glass on the house.
Fung TNothing
Kurt gThe service was friendly and quick. Keep up the good work!
imelda aI was overcharged and the service was horrible
Gavin S“It’s a great place—you can always find what you need, and they provide the confidence and support you need to safely use their equipment.”
FRANCISCO LThe location is close to the freeway and the entry lanes to return equipment was clearly marked. The truck was checked in outside. Smooth transaction. Thank you
William SThe guy that checked me in had a great personality and attitude. He made the rental very easy.
MARK HI waited 2 hours to get my key to the truck . Your computer system was so slow. Your staff were doing their best to assist everybody, but can only do so much, because of your lousy computer system.
Eligio LWhen I booked my rental online I declined the safe move. I wasn’t asked when I picked up if I wanted it but somehow I was charged and feel scammed because my order was changed.
Marc CIndia and her crew do a great job
cagle hMultiple problems at pick up. Computer problems, problems with my reservation being under a different name and number than what I made it under, they didn’t have paper to print my receipt, one of the employees seemed sick and was sniffling/coughing/sweating and I have a weakened immune system and worried about him getting me sick, they couldn’t find/select my drop off location and then the business name they told me about ended up not being a U-Haul partner anymore so I had to call U-Haul and they sent me somewhere else that was closed and there was no equipment out to help me detach the trailer.
Stephanie GThe manager here is always so pleasant. You don’t find that at many U-Haul locations.
Matthew OIndya was absolutely amazing! She looked into an issue that I had and after I thought it might be a lost cause, she called me back and did a deep dive into my concern. She really helped to turn my whole experience around. I had spoken with agents on the 24/hr customer support line the night before and the only one who truly made me feel heard was Indya. I highly recommend if anyone needs a U-Haul in the area, it’s worth it to go to the Vallejo location on Solano Ave. Indya definitely takes care of her customers! 🙂
HOLLIE UThe Manager at the front is amazing! She takes great care of each client and multitasks like a pro. You all are Lucky to have her- Time for a raise!!
Chad Fasssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience