Customer Reviews for U-Haul of Vance Jackson

2380 reviews

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
2.0

Employees seems not to be helpful

Jose M. 
Rating:
5.0

Always try to work fast & get me in & out in a good time

JOEL F. 
Rating:
4.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

MARIA U. 
Rating:
5.0

Customer did not leave a comment.

Cesar D. 
Rating:
5.0

Nice people.

MARK AARON Y. 
Rating:
5.0

Customer did not leave a comment.

Raquel L. 
Rating:
3.0

I was in an out quickly. I appreciated that.

Lauren R. 
Rating:
4.0

Great service!

Grayson H. 
Rating:
3.0

Customer did not leave a comment.

Marius P. 
Rating:
5.0

Staff was friendly and hospitable. They helped me unload my car but my battery was dead. They jumped it for me and safely guided my car off the auto transport. Quick and efficient turn in process!

renee S. 
Rating:
1.0

Customer did not leave a comment.

Makayla M. 
Rating:
5.0

Staff was courteous and professional!

LOUIS G. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

The mobile check-out process is not quite as straighforward as described on the website, with a lot more steps in the process, but once you start to follow the steps it gets easier. The member of staff who helped me was very good, very pleasant and helpful.

Simon S. 
Rating:
4.0

Check van before it is sign put, we have rented several uhauls and have always felt safe , this one felt unsafe , tire felt as ot had a ball or unbalanced ot was a bit bouncing

David P. 
Rating:
5.0

Customer did not leave a comment.

JENNA H. 
Rating:
4.0

The staff was patient and helpful.

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

Gray H. 
Rating:
5.0

Service was excellent from counter to hookup and on drop off.

DONNIE M. 
Rating:
3.0

Preform better maintenance on equipment

ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Carlos and his team were fantastic. Answered all my questions, chose the trailer that was best for my commute and hitched it up no problems. Would highly recommend and I'll definitely be back to rent from this location in the near future

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

I dropped off truck on a Sunday when they were closed but forgot my little JBL Bluetooth speaker inside. Called on the following Monday and the guy was very helpful in retrieving it. I truly appreciated it.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Gray H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Carlos and his staff of employees were very helpful polite and answered all the questions that I had I would recommend them and will be returning to this location for future rentals

RENE A. 
Rating:
1.0

When arrived i have to wait I didn't find him around waiting more than 10 minutes another customer was waiting

HUSSEIN M. 
Rating:
5.0

Unfortunately, I had ordered a dozen furniture pads. The location did not have any available. I will give kudos for the representative trying to locate some for me; however, most other locations did not have any.

LOUIS G. 
Rating:
4.0

Overall the location was very good. A bit slow and the guy who did the reservation was probably not the typical customer service person. He had the look on his face of boredom and didn't want to be there. He was not rude, or unfriendly, just not a people person and moved as slow as possible. I would rent from him again, I would rent from this location again, but I would go in there knowing was to expect this time.

BRANDON JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Alec C. 
Rating:
4.0

Have Shamu from Sea World be there!

richard H. 
Rating:
4.0

Lower the mileage

ESTHER W. 
Rating:
5.0

A little trouble at pick-up but the gentlemen at this location made it work!

LAURIE M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

Customer did not leave a comment.

Karl A. 
Rating:
4.0

Pick Up was somewhat inefficient. We entered our information online before the rental, then at pick up, the Uhaul personnel seemed to have to start from scratch with our personal information and rental details.

Jodi K. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
3.0

More explanations of how to use the equipment, clearer communication, dashboard was sticky

John N. 
Rating:
5.0

Customer did not leave a comment.

DESTINY H. 
Rating:
3.0

Improving masking/distancing implementation for inside the facility. We had to go inside to work out the reservation issue (listed below) and therefore didn't have a choice about engaging indoors. The lack of masking/distancing being followed by neither employees nor most other customers was disheartening and unsafe. Equipping employees to care more about the customer experience. We reserved a 10' truck which was switched to a 15' truck without our knowledge. In a 10' truck we wouldn't have had to tie down our items, but in a 15' truck we would. We asked if we could receive rope since the reservation was trained and the employee response was "no, but we sell rope". It was frustrating/disappointing to have an reseveration changed and then not be served in a helpful way as we tried to pivot our own plans.

CARY T. 
Rating:
3.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Great staff, super equipment, will return.

KIRSTIN C. 
Rating:
5.0

Customer did not leave a comment.

DAWIT K. 
Rating:
2.0

Not to be treated like I was not going to bring back the uhaul the guy had me get my phone from my truck as well as my secondary person called and made sure our phones rang I did not get treated like that when I rented a uhaul just the week prior as well as when I turned around to look back at him he had an iPhone taking pictures of my license again I did not get treated that way the week prior.

SHEILA H. 
Rating:
5.0

✌🏾👍🏽

AZAEL V. 
Rating:
3.0

Clean vehicles between customer use. Food or droppings were left in the cupholder n driver's side doorway

Truquwelya W. 
Rating:
5.0

Mechanically, the van A/C controls were damaged and difficult to find the correct switch points.

Guadalupe G. 
Rating:
5.0

Customer did not leave a comment.

Seldon H. 
Rating:
3.0

Had two bad tires on the truck one blew out the other one was ready to blow

Renne S. 
Rating:
3.0

I had a reservation 5 days prior for a 26' truck. I was unable to get my truck, and wasted 5 hrs searching for a truck, and had to settle on a 10' truck. No one ever called me back, customer service is the worst, 45 min wait times on the phone and then they just hang up. I am owed $50 for my reservation being cancelled, and I want to know when it will come.

TRAVIS K. 
Rating:
3.0

Customer did not leave a comment.

MARK D. 
Rating:
3.0

Make sure you have enough dollies to fill the number that have been reserved. I had to go buy one because you were out.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

AIDEN S. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
2.0

When I picked up the truck in the morning there was a homeless woman sitting behind it. Maybe increasing security lights would be a good thing. The truck that I got had a pinch more than 1/4 tank of gas. I used about 37 miles worth of gas. Yet I had to fill it back up to half? that's bullshit. Lastly, that truck was crap. Barely any power steering, brakes were basically nonexistent. Truck loaded down going down the road, you hit a pothole and can hear the axle hitting the underside of the cargo box because of the horrible shocks on it. Not to mention the fact that I had to maintain a 30-35 degree angle hold on the steering wheel to go straight. Just a really shitty overall experience. May use penseke next time.

Robert W. 
Rating:
5.0

Thank you for everything

FIDEL A. 
Rating:
2.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Alisha H. 
Rating:
3.0

Customer did not leave a comment.

Marlon D. 
Rating:
2.0

Not unless they have an hour to wait when you pick up and another hour when you return your truck.

RHONDA M. 
Rating:
1.0

The service manager who signed us out once the trailer was hooked up misplaced our Credit Card...now it has to be reported as lost/stolen. Val Cotter (210)602-6405

JAMES VALLEE C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA YVONNE D. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

JUANITA V. 
Rating:
5.0

Quick service and helpful employees.

Marybeth B. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Easy drop off

Joe M. 
Rating:
5.0

Customer did not leave a comment.

JENIFER M. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Nothing

Sergio U. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
2.0

Picking up a truck from one location and being told to pick up the trailer at another is extremely inconvenient. I spoke to multiple representatives and they all said I wouldn't need to pay anything extra when picking up the trailer since I had already paid at the first location, only to be told I needed to pay an additional $300! I then had to call customer service myself and spend an additional almost 2hrs over expected time which got in the way of my travel time as planned, to get the online pricing as advertised. This happened because they separated the orders. Had I not paid attention to the price I was being told to pay, I would've paid as if I was renting a trailer on its own without the truck reservation. True customer service would have been to arrange so both truck and trailer could be picked up in one location, not force the customer to go to 2 different locations and expect them to still pay same price.

Karen D. 
Rating:
2.0

When you tell a customer you'll have equipment at a location have it.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

rosalinda L. 
Rating:
5.0

While renting, UHaul's customer service was abhorrent. The pick up and drop off locations were excellent. It was the en route lack of ways to get help from UHaul that caused problems. I spent 2 hours in 100 degree heat trying to get car off car hauler. UHaul didn't call me back for two hours. I was in tears by the end of this rental. Thank God for Carlos help when we found him.

Paul H. 
Rating:
5.0

I'm very thankful to Carlos for his help.

Paul H. 
Rating:
3.0

Truck needed new windshield wipers. Old truck, no cruise control. No USB ports.

MARTY T. 
Rating:
4.0

Customer did not leave a comment.

rodolfo S. 
Rating:
4.0

Helpful staff, good variety of vehicles and moving supplies, quick check-out/check-in process. If the location only had more room to park vehicles, it would be outstanding. (not much can be done about that)

Darin G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT A. 
Rating:
1.0

The employees were unprofessional. One of the employees kept telling all the customers how bad the other employee was at his job. He kept stating how he had to do everything himself and it was like he was working alone.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
No reviews have been submitted for this location.

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