Customer Reviews for U-Haul of Vestal

5,270 reviews

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonard V. 
Rating:
5.0

Nothing. Service was more than I expected. Both at check-out with Jose and the gentleman who checked me in.

Denis M. 
Rating:
5.0

Anthony and Noah were great

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

more counter help to reduce wait

David M. 
Rating:
5.0

Employee worked helping hitch the trailer we rented and confirmed lights ect were working as well. Hats off to a great customer assistance!

Michael G. 
Rating:
4.0

Appreciate the conveniant service

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

All was fine! Thank you!

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Everyone was friendly and helpful. 10 out of 10!

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

I got caught in a rainstorm and the driver side wiper was a mess. The metal was hanging out and I had to pull over, get out, and fix it in the pouring rain. I told the representative about it when I returned it and they mentioned it will be replaced. When it started raining I noticed the metal piece hanging from the wiper. This should have been fixed before I picked the vehicle up.

brian S. 
Rating:
5.0

Staff was friendly, and very willing to assist. Christian should get a raise.

Jason T. 
Rating:
5.0

Nothing everyone was very professional as well as knowledgeable

Tomisha S. 
Rating:
5.0

Megan was awesome! We needed a truck in an emergency on Saturday and she made it happen. She went the extra mile for sure.

kathy C. 
Rating:
5.0

The customer service was excellent - friendly, efficient and knowledgeable staff. Thank you!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Becher N. 
Rating:
5.0

You can staff that staff 24/7 , they were so gorgeously sexy and happy and energetic, kind and even their upselling didn't seem like upselling in the moment. They smelled like a warm apple pie on a cool autumn day well you were out playing in yard as it cooled in the windowsill The location was fairly clean but was cluttered with boxes as if they were in the process of moving locations. The truck was aight, it went vroom we I depressed the pedal. It didn't beep beep when I reversed that one time or maybe it did idk but if a beep beep needs to be louder I saw free slushies at a drs office, why does U-Haul not have free slushies

kevin L. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The two employees (Jose and didn't get the others name) were exceptionally kind and helpful

Bryce F. 
Rating:
1.0

I ordered a 10 foot truck specified that I needed a ramp for the person I spoke to you on the phone. I get to the vestal location they tell me they do not have a 10 foot truck with a ramp at that location so I had to deal with one without a ramp ended up hurting myself carrying heavy things off the truck I am very unhappy and displeased. And I will never give business to U-Haul again. And this is not the first time I've had issues. I rented a U-Haul storage unit that was dirty wet and disgusting and outside under my husbands name and we rented a U-Haul that was supposed to be heated indoors. We did not get what we paid for and some of our things got ruined because we had to leave them and one that didn't have heat

Shayna P. 
Rating:
1.0

They were very rude to me and my husband. They treated us with no respect, and we're all very unhelpful. This interaction really made it so I never want to come back. I have rented before and they are rude to everyone who walks thru their doors.

Cassie H. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

Very competent, friendly, and helpful.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Darcy E. 
Rating:
5.0

Customer did not leave a comment.

edwin S. 
Rating:
5.0

Customer did not leave a comment.

Tariq S. 
Rating:
4.0

Rented several different size trucks over the course of 3 weeks. Each time I visited the location I was helped by Anthony & Christian. Both of these gentleman were very helpful and have a great customer service attitude!

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Very helpful and knowledgeable

Elisa G. 
Rating:
5.0

Very convivial

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

Customer service rep was very knowledgeable and professional, no problems, great experience all around

Edwin M. 
Rating:
5.0

The guys were really friendly and helpful! Great experience, highly recommend this location!!

Marcy S. 
Rating:
5.0

Customer did not leave a comment.

Anna N. 
Rating:
5.0

Customer did not leave a comment.

Betty G. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

Sonia L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Santo D. 
Rating:
4.0

Customer did not leave a comment.

Carman G. 
Rating:
5.0

Both the people who checked me in and checked me out were fantastic, little trailer worked great!! Thanks and will be back next time I need it!

Debra B. 
Rating:
5.0

I've now rented trailers multiple times and even a truck, and each time Uhaul has worked out great. They've been fair priced, made the whole process easy and quick on both ends and very accommodating each time.

Devin Ashman M. 
Rating:
4.0

Ensure the trailer I rented is actually at that location

Zev B. 
Rating:
5.0

Improve the human factors on your website booking process.

JASONL G. 
Rating:
4.0

Capturing the front and back image of my Real ID drivers license was very bad, as well as requiring the name and phone number of a friend or relative. Very identity theft friendly and it makes no sense to need the back of my license.

John W. 
Rating:
5.0

Good to go !!!!!!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Great employees

Antonio W. 
Rating:
5.0

Online registration didn't work but overall the experience was great.

Dean R. 
Rating:
4.0

Appliance Dolly was rusting and paint chips were falling off and disintegrating all over my new apartment :(

Justin L. 
Rating:
5.0

Customer did not leave a comment.

sara K. 
Rating:
2.0

don't put the right information on the invoice at pick up, they ask me to return the vehicle with the same amount of gas,(standard procedure) they put ½ tank on the invoice but the truck has less than ½ tank at pick up. On the invoice at pick up said 18944 miles but the odometer read 18945.2 since you charge by the mile that's a ripoff.

Hernan M. 
Rating:
5.0

I don't usually respond to requests for comments however I would like to commend the crew at the facility in Vestal, New York for going out of their way to help me this past Friday. There was a late van return but they figured a way to get me set up. They did a good job.

Robert D. 
Rating:
5.0

Nothing as yet

Oswald F. 
Rating:
5.0

The ease of dropping off the moving truck

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Your communication with a human suck! All you get is a recording. The location phone number had me on hold for 45 minutes before I hung up. My husband has leukemia, and I am not supposed to be near people, I ended up going into the store.

Susan H. 
Rating:
5.0

Please fix your website so a reservation can be edited, the links just take you in circles. Repeated 15-20 minute wait time in phone queue seems excessive. In person service at Vestal location (Christian and Anthony) was excellent!

barb C. 
Rating:
5.0

Customer did not leave a comment.

Marc T. 
Rating:
5.0

this location is the best in the Binghamton Area.

Barbara Z. 
Rating:
5.0

Customer did not leave a comment.

Shayna C. 
Rating:
5.0

Excellent!

John F. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Anthony was cool. I did not get the truck back on schedule, but he was pleasant and professional with me. Thank you

Jerry M. 
Rating:
3.0

I rented an 8' pickup. Part way through my use of the vehicle the 'Low Oil' message came on. I still had good oil pressure and was able to complete my task, but things like this are disconcerting and point to poor maintenance of the vehicles. I am not happy about this and it will factor into my future decisions to rent - or NOT rent - from U-Haul.

Michael J. 
Rating:
5.0

No need for improvement. Excellent customer service.

John S. 
Rating:
5.0

Been renting for the last 5 years very friendly & convenient

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Ubaldo M. 
Rating:
5.0

Customer did not leave a comment.

Judith Z. 
Rating:
5.0

Very nice, friendly service!

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

jen U. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
2.0

Make sure the uhauls get back in time. We wasted many hours because we were given a small van instead of a truck and had to drive back and forth to uhaul to finally get a truck when one was available(and still wasnt the truck we orginally rented for). Made our moving out and into a new home 20mi away very difficult. And took much longer. Also the ridiculous fact that we were charged for the van. And was only given a small discount.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
3.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

arthur C. 
Rating:
5.0

Customer did not leave a comment.

Karol R. 
Rating:
2.0

The gentleman that assisted was not friendly. When we dropped off we waited by the sign (that says wait) and finally went inside and he was sitting in his chair and not very helpful.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Amie Y. 
Rating:
4.0

Trailer wiring had been pinched in the past and had not been replaced. This could cause non function on the road. Also could short causing blown vehicle fuses or possible vehicle wiring damage. One clerk at counter to reduce labor costs to corporate also results in delays and wasted time at the customer level.

John Q. 
Rating:
5.0

Awesome service. You won't be sorry.

Virginia S. 
No reviews have been submitted for this location.

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