Customer Reviews for U-Haul of Vestal

5,342 reviews

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cabin smelled off heavy cigarette smoke.Had to keep windows down just to be able to sit in the cabin.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Two lights were on, check engine and another one. Check in person was rude. Check out person was excellent.

barbra R. 
Rating:
5.0

The gentleman who assisted me, was wonderful, very polite, and very helpful.

Annmarie P. 
Rating:
5.0

Pickup and return were extremely quick. I was impressed with how efficient this location is operated.

Samuel S. 
Rating:
4.0

Only problem I had was I purchased two Wardrobe boxes and I did not receive the bar to hang the clothes on.

Cecelia C. 
Rating:
1.0

Worst experience ever went to the Vestal location he did not check to see if equipment was available had me go to two others to return to him two hours later worst experience ever

Liston W. 
Rating:
5.0

When ordering two pieces of equipment three months in advance at a specific location I should not have to pick up trailer 1hr away from the first location I needed on pickup day.

Anthony B. 
Rating:
5.0

Keep up the good work!!!

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
1.0

Stop double booking your fleet during the biggest moving week of the year in Ithaca NY so people don't have to scramble to find a way to move their whole house with less than 24 hours notice, you greedy fuckheads. I had to drive 70 extra miles with my van, plus lean on friends to ferry me to and from Binghamton just to make my move happen, and that costs money thanks to your pricing structure. Worst booking system ever, can't even count on getting your reservation! Absolute bullshit, you should be ashamed.

Maxwell J. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Friendly knowledgeable staff. I had made a reservation, was quick to get the truck, and when returned the check out process was even quicker. Truck ran great, no problems at all! Great experience!

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Rasheedah F. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

I'm not happy that I had paid last week for another 2 days on it cuz it was in mysons name and he got charged 100 and some dollars

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

I would let them know the equipment was nice. Service lacking, like no one cares.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Nothing! This location is amazing the staff is knowledgeable and helpful, the equipment is in great shape and the retail store has everything you need. This team provides a best in class customer experience every time I visit, whether a rental, propane or retail visit I always feel like a valued customer .

WILLIAMGEORGE L. 
Rating:
1.0

I got double charged and nobody's doing anything about it I'm fucking pissed and I'm never going to that location again

Vincent J. 
Rating:
3.0

Customer did not leave a comment.

SAM M. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Judith Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

I GOT CONFUSED WHICH WHERE I MADE RESERVATION.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Phil W. 
Rating:
5.0

Customer did not leave a comment.

ru B. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Erica L. 
Rating:
4.0

I was not going far but truck had 1/2 a tank to start. When returning it the customer in front of me truck had 1/2 a tank. Could be full. Anthony was very friendly and good to deal with.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

They did not have the truck I had a confirmed reservation for. The staff was very professional and gracious, but the fact remains that they did not the vehicle and I had to use a smaller truck which required multiple trips and took much longer than it should have which cost me $200 to pay the movers for their additional time. Not OK.

KENT D. 
Rating:
5.0

Great customer service.

beverly M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

All employees here were attentive and sharp.

Eric I. 
Rating:
4.0

They got a few things fixed up on the reservation

JOSEPH I. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Don't use so much stinky deodorizer in truck

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Reeda T. 
Rating:
5.0

Wonderful service at the store.

Susan O. 
Rating:
5.0

The Vestal location was very efficient and professional at the time of drop off.

Amy T. 
Rating:
3.0

Have the representative ask if this is a one way or local move.. The rep assumed that I was renting for a local move and was told there were no trailers were available.. I asked about the 2 trailers parked out front and was told those units are going in for service. I asked are there any others in the area that this is a one way move.. Complete mood change when he heard I was about to plunk down 1200 dollars.. All of a sudden, those trailers were no longer broken.. If I had another choice, I would have walked... That staff in Vestal needs training.. The move to Florida went on problem free.. Staff in Bowling Green are Great...

Budd Y. 
Rating:
5.0

Quick and easy. Great customer service.

Louis A. 
Rating:
1.0

The uhaul return system also was broken. We returned at night, well after dark, there were 4-5 people people standing outside confused, we discussed all having similar challenges. Uhaul confirmation email included return instructions and a link which didn't work. Nobody wants that confusion on move day.?

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
3.0

I wanted to pick up in a different town and reserved for there, but wasn't told until a couple days before I needed the rental that it would be at a different location. The staff was very kind, but I didn't appreciate the switch up when I already made plans and wasn't told until very close to the rental that I couldn't pick up. I also am not sure if that affected them mileage. I saw I was charged extra, but that's because I needed to drive the truck additional miles out of the way to get back to my moving location.

Gabrielle C. 
Rating:
5.0

Doing most of my reservation online saved time. I was able to get my equipment without any issues.

John K. 
Rating:
5.0

Overall great experience

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

I was pleased with the whole experience!

Steven H. 
Rating:
5.0

People were great and the equipment was very good'!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
1.0

Uhaul overall is horrible I reserved a truck and it wasn't available they had me driving all over to get a truck sent me to 3 different locations and did not accommodate me at all I was super late for a move it made me and my business look unprofessional

Laishawn B. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The 2 guys that were working when I showed up without a reservation were very helpful and helped me out of a real jam!! Thanks you Chris Lewis (tow dolly)

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The staff at this location were amazingly accommodating and helpful as we were going through a stressful situation they were just so supportive and able to meet our needs it made that move much easier I am grateful and would recommend using them anytime

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Just wasn't sure where to park the U-Haul.

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Leonard V. 
Rating:
5.0

Nothing. Service was more than I expected. Both at check-out with Jose and the gentleman who checked me in.

Denis M. 
Rating:
5.0

Anthony and Noah were great

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

more counter help to reduce wait

David M. 
Rating:
5.0

Employee worked helping hitch the trailer we rented and confirmed lights ect were working as well. Hats off to a great customer assistance!

Michael G. 
Rating:
4.0

Appreciate the conveniant service

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

All was fine! Thank you!

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Everyone was friendly and helpful. 10 out of 10!

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

I got caught in a rainstorm and the driver side wiper was a mess. The metal was hanging out and I had to pull over, get out, and fix it in the pouring rain. I told the representative about it when I returned it and they mentioned it will be replaced. When it started raining I noticed the metal piece hanging from the wiper. This should have been fixed before I picked the vehicle up.

brian S. 
Rating:
5.0

Staff was friendly, and very willing to assist. Christian should get a raise.

Jason T. 
Rating:
5.0

Nothing everyone was very professional as well as knowledgeable

Tomisha S. 
Rating:
5.0

Megan was awesome! We needed a truck in an emergency on Saturday and she made it happen. She went the extra mile for sure.

kathy C. 
Rating:
5.0

The customer service was excellent - friendly, efficient and knowledgeable staff. Thank you!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Becher N. 
Rating:
5.0

You can staff that staff 24/7 , they were so gorgeously sexy and happy and energetic, kind and even their upselling didn't seem like upselling in the moment. They smelled like a warm apple pie on a cool autumn day well you were out playing in yard as it cooled in the windowsill The location was fairly clean but was cluttered with boxes as if they were in the process of moving locations. The truck was aight, it went vroom we I depressed the pedal. It didn't beep beep when I reversed that one time or maybe it did idk but if a beep beep needs to be louder I saw free slushies at a drs office, why does U-Haul not have free slushies

kevin L. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The two employees (Jose and didn't get the others name) were exceptionally kind and helpful

Bryce F. 
Rating:
1.0

I ordered a 10 foot truck specified that I needed a ramp for the person I spoke to you on the phone. I get to the vestal location they tell me they do not have a 10 foot truck with a ramp at that location so I had to deal with one without a ramp ended up hurting myself carrying heavy things off the truck I am very unhappy and displeased. And I will never give business to U-Haul again. And this is not the first time I've had issues. I rented a U-Haul storage unit that was dirty wet and disgusting and outside under my husbands name and we rented a U-Haul that was supposed to be heated indoors. We did not get what we paid for and some of our things got ruined because we had to leave them and one that didn't have heat

Shayna P. 
Rating:
1.0

They were very rude to me and my husband. They treated us with no respect, and we're all very unhelpful. This interaction really made it so I never want to come back. I have rented before and they are rude to everyone who walks thru their doors.

Cassie H. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
No reviews have been submitted for this location.

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