Customer Reviews for U-Haul of VFW Parkway West Roxbury

Rating:

5.0

I absolutely appreciated that I was able to get most of the paperwork online, minimizing my time in line and going over the paperwork. The service at the store was great and easy. I was in and out in no time.

Rating:

5.0

Customer service is very friendly and helpful I would recommend them to anyone

Rating:

5.0

Customer service is great at this location there's no need for improvement

Rating:

5.0

The cargo space of the van needs to be washed, and the left rear signal was not working.

Rating:

3.0

Everything was clean and well maintained. Check in was super easy and was able to drop the truck off easily. Though, I was told the truck's gas tank was full, but when I got in the truck, the level was slightly below F, and anyone who has driven a gas vehicle knows that's not full. So when I drove, less than 14 miles and was charged for 2 gallons of gas, I'm pretty upset. I wouldn't be surprised if this location and others like it, intentionally do not fill their tanks up all the way, and make an easy extra gas fee on every rental.

Rating:

5.0

Great guy working the front desk helped me a lot when the app wasn't working well. Always been quick and straightforward.

Rating:

3.0

Allow drop off at location desired by renter, not where is best for U-Haul

Rating:

5.0

Quick & Easy

Rating:

1.0

This uhaul store put my hitch on my Landover 2007 lr3 it took them from 1130 am till 730pm and that was just the hitch no lights because they were closing. So I left that night at 730pm and I was towing my boat trailer without the boat on it as I went over the railroad tracks about 18 miles from the uhaul location the entire hitch and trailer fell off my truck because it was not installed properly and they forgot to put all the nuts and bolts on do not recommend this place at all

Rating:

1.0

The truck was covered in sheetrock dust. With small pieces all over the ramp so when you walked up and down I got sheetrock dust all over the woman's rugs in her house. The young male was more concerned about dancing around the office with his headphones on and trying to make the moves on the girl in the office. The place is totally unprofessional. The office staff seems to be bothered to even wait on their customers and bothered when they were asked for a print out of the charges when dropping off the truck. It took them a bit to print it out. That was with no customers. Refund was definitely warranted here folks. Uhaul should definitely clean up their act. Never go to the location on VFW parkway West Roxbury

Rating:

5.0

The team there was great. Knowledgeable, friendly, and accommodating.

Rating:

5.0

I don't remember his name, but the person who was working that day was extremely helpful and friendly.

Rating:

3.0

Improve your billing process, my account has been overdrawn 2 days after I made a full payment. Your billing mistakes are now costing me money and I don't appreciate it!

Rating:

5.0

I received excellent service in West Roxbvury, MA.

Rating:

5.0

Thanks a million, Rob!!

Rating:

5.0

Best service I have ever had at U-Haul.

Rating:

1.0

I made an online reservation for a 15' truck at Hyde Park location. When I arrived I was told they did not have the vehicle I reserved on line and that my reservation was being moved to West Roxbury. The UHaul employee at WR told me “it's first come first serve. I have someone picking up the truck at noon and whoever gets here first will get the truck.” That is despicable. The truck was in rough shape and driving into Maine I got a blowout on the highway. The Roadside Assistance persons from UHaul were horrible and although they were very willing to send me links to surveys, they were not able to update me for almost 99 mins. I will never use UHaul again.

Rating:

5.0

I didn't get a name for the person who checked me in, it was Saturday around 2pm. He was very nice & although he was busy, I didn't feel rushed. The trailer we rented had tomato sauce on it & he cleaned it up for us no questions asked. Thank you for your kindness.

Rating:

5.0

The best

Rating:

5.0

Seems to be running ship-shape at this branch of UHaul. No improvements come to mind.

Rating:

5.0

Maybe provide a handout of how to back into or out of a drive way with a trailer attached.

Rating:

5.0

The young man who helped me, was amazing very friendly. He's definitely a keeper.

Rating:

5.0

Very helpful and knowledgeable staff.

Rating:

5.0

The gentleman at the service desk was extremely helpful and friendly and I had a fantastic experience with pickup. However, the truck itself was not fully swept and had a very strong dog odor. I swept it out before loading, but the odor did translate over to a number of boxes and other items. I'm sure they will air out fine, but was not excited about that. Otherwise, a great experience.

Rating:

5.0

Wish it had had a CD player. Other than that, everything was fine. It drove well and we had no problems at all. Thanks.

Rating:

2.0

Inside of the van is dirty and has a foul smell

Rating:

5.0

Nothing to recommend. Everything was smooth from the web-based reservation to the physical pickup. The rep at the site helped me fix and error in the original order. I was on my way in 15 minutes!

Rating:

5.0

Booking online was easy. I booked at another location and Daniel (West Roxbury location)) helped me change to the correct one. I'm booking again in a few days.

Rating:

4.0

Reported minor issues with equipment Vehicle needed oil change Staff super helpful and process to reserve, change reservation multiple times seamless. Process to check in and out simplified and appreciated

Rating:

5.0

Everyone was polite, efficient, and professional.

Rating:

5.0

Quick and easy transaction

Rating:

5.0

Very good

Rating:

5.0

Update the availability of vans at all locations in real-time. When I reserved a van, the website said one was available at a location very close to me. I was called a week later saying my pick-up was available at a location 25 minutes away.

Rating:

1.0

The truck I booked was not available and I had to get a smaller truck. I booked 5 months in advance and the location was not able to complete my order correctly and did not let me know in advance.

Rating:

3.0

I booked a 15 ft truck five months ago. I arrived thirty minutes early for my pickup and the truck was not available. Instead I had to use a 10 ft truck (and I got the last one!). People behind me in line who had also booked 15 ft trucks were left with cargo vans.

Rating:

5.0

Everything was good. Thank you!

Rating:

5.0

Hi, I want to thank Daniel who was checking us in. He responded to our questions clearly and made the entire process efficient.

Rating:

5.0

Quick and efficient check in. Staff was very professional and pleasant.

Rating:

5.0

Appreciate that an equipment change helped get us the truck that was needed at a very busy time for U-Haul. AM/PM should be more pronounced on the online reservation system. I showed up at 9:30 a.m. and the truck was reserved for 9:30 p.m. But, it all worked out!

Rating:

1.0

I need to be contacted and comped by someone. My experience was absolutely insane. I was given no choice but to change my pick up spot the day before and then when I showed up at the location 30 min away, I was told there's no vans available. Only one but it's totally f*ckd up. Apparently it had been crashed by one of the employees that morning. So I had no choice but to take it, I had zero options. The entire side was crashed into and the side doors weren't able to shut fully. It wasn't until I left and down the street did I realize the “rear door open” alarm was going to be beeping the entire time the van was in drive. The constant beeping alone was enough to drive you nuts. When I got the texts to confirm the details about the status and appearance of the vehicles wear and tear it was pics of a different van and I was told don't bother filling that out. I expected the total cost to be around $100 and by the time I dropped it off around 10pm the same night I knew there was no way I should have been charged full price. Now seeing my receipt I was charged almost $190. For a completely busted broken van that I didn't even use for a full 12 hours. I have pictures of the van and I really thought I wasn't going to need to complain or post about it because I thought they alluded to giving me some type of discount while they were laughing at how bad of a situation I was in having to take the crashed van. Anything other than a full refund is genuinely a disappointment at this point. I never leave bad reviews and I never post pics of companies publicly when being put in a crappy situation but this was totally awful. I tried calling the location directly several times to sort it out with the employees but couldn't get through. Even to talk to a uhaul representative it's over an hour wait.

Rating:

5.0

Smooth and easy. Guy at counter for pickup was excellent

Rating:

5.0

Great Staff

Rating:

4.0

Staff that I dealt with were extremely friendly and helpful. They were also very patient.

Rating:

5.0

The person I dealt with, Kinardo (I think was his name) was very helpful answering my questions and made the process easy.

Rating:

5.0

great employees!! they helped get the van clean. these two guys were quickest and friendliest ever!

Rating:

5.0

There was an excellent person to help me with the equipment and all the information that I was near it I am so thank full for the service

Rating:

4.0

Had a bit of a wait to get noticed, but once they came out the process was smooth. Truck was clean and handled well.

Rating:

5.0

eASY AFTER HOUR DROP OFF.

Rating:

1.0

I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.