Customer Reviews for U-Haul of VFW Parkway West Roxbury
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANGEL V.
Clerk was polite, courteous and very helpfulJOSEPH K.
Customer did not leave a comment.GREG M.
Customer did not leave a comment.DENNEKA M.
Customer did not leave a comment.michael E.
Customer did not leave a comment.Peter M.
Rob was very helpful, knowledgeable, and friendly. The location is clean and well maintained, with a great selection of equipment available to rent, and is well stocked with supplies available for purchase.Eric F.
I had put thru a request several weeks ago for a 15 foot truck. When I arrived at the U-Haul location on Saturday morning, I was informed that there were no 15 foots trucks available. I had to settle for a 10 foot truck which resulted in making multiple trips for the move. I do not understand why I was not informed prior to Saturday. If I had, I could have reached out to another location. NOT HAPPY !!!NICHOLAS F.
Customer did not leave a comment.Carmen M.
so far so good they bend over to help meANDREW D.
Both Angel and (especially) Rob were great; they did everything they could to make the experience easy and seamless for me. My sister had just passed away, and I needed a truck to move her furniture; they both were extra considerate. I am not surprised, I've used this location in the past, to move my kids back-and-forth from college, and they've always show their A game.ken M.
The sales person, Rob Moody was excellent. He was doing multiple duties and very respectful and informative. You could really use some more employees there. Its not fair to the employee or the customer. Rob was alone and it was very busy. Not fair!Susan M.
1 The UHaul website where I originally expected to get a truck from was changed on the morning of pick up, causing delays. The phone message received that morning said the original site did not have that size of truck, which contradicted what uhaul.com indicated. It was a last minute scramble having to adjust. 2. The check-out form on uhaul.com asks for a pickup time and a lenght of time needed estimate. I put in 14 hours for a round trip, which was accepted. The agreement form reduced this to 11 hours, while the return/check-in states 9 PM is the return time. I wasn't charged a late fee which of course is the bottom line, so not a big deal. But your check-in time software modules are not communicating with each other. 3) The UHaul pick-up damage assessment is somewhat . . . adversarial. Not sure I have a suggestion of how to do this differently, but I took pics of the whole truck and had several dings and scraps marked. 4) Appreciated Andy's help at 1550 with changes to moving supplies.Martin B.
I was made to wait as the manager was too busy with some other personal work. When I returned the pickup the manager wouldn't get up from his seat to check the vehicle to give me the receipt. I filled up about 2 GL of fuel before returning the vehicle and that's all it should take for 14 miles! . I have the receipt for gas. However, I received an email receipt after 3 hours and I was overcharged for additional gas. Unethical and unprofessional service!!SIVASAI C.
Every thing was great excellent customer serviceTHOMAS T.
Worked wellJEFFREY H.
The worst moving experience. When I went to pick up the truck, I had to wait 30 minutes because there was no one at the location and the doors were locked. The customer service was abominable. The next morning, I accidentally locked the keys inside the U-Haul. I went back to the pickup location to get the spare, and the only spare they didn't have was for the truck I had. Then had to spend $75 for someone to come out to simply unlock the truck. The customer service woman I spoke to on the phone later that day said that no U-Haul locations have spares, which is not true, considering the one I went to had spares for literally every other truck. Finally, when I went to return the truck, again there was no one there. I had to wait another 30 minutes for the guy to show up, as I tried doing the return online and the website wasn't working. The most frustrating experience of my life. Seriously, the worst. Will not be using this location again.Kevin M.
Customer did not leave a comment.DAVID F.
I want to start off by saying how extremely disappointed I am. I went in and rented a uhaul for a couple hours. I told the guy I'm going to return the same day. He was very nice and told me all I have to do is leave the truck under the tent and then leave keys in slot and pointed to the section. I did just that. I saw 2 police officers when I returned the truck sitting inside of a nearby uhaul around 10ish at night. I dropped the key in the slot and left. When I see my final statement they charged me 2 pay periods when I dropped off vehicle the same day. I called the store the worker there told me you need to call customer service they are the only ones that can help you. I call & when I call them they said "did you read the contract? " ..... what do you mean? "The contract states you have to go online and log into a website if leaving after hours " I go check and it's in fine small print on the 3rd page that was emailed to me because I wasn't given this at the location in hand. I told her I followed his directions. If I needed to login somewhere I would have done so but I was never told about this ! I've never rented a uhaul. She SD that's too bad we have to buy when the keys were retrieved. I cannot believe that they will have these sneaky practices. They charged me double on everything for a 2 hour rental. 230$ I'm so upset ! This is unethical & yall are thieves. You guys can clearly pull the video and see I dropped it off . I could never rent from them again . They didn't want to return my money or help me understand how you guys will omit telling me this!EDDALIZ C.
The Customer service was GreatSHARON V.
Excellent service and convenience, staff professional, would use again.ALEX W.
Well for starters I made a reservation at BP gas and they called me that the boss had an emergency and took the van. I guess since it is there van and their a third party they can do that? or if a van is reserved people can just grab it with no regard. Not sure The great thing was the other location was available. I went over but they did not have no dollys. Which was very disappointing but the service their with the gentleman was clear and communicative.Ruthy B.
Customer did not leave a comment.Alec P.
Be more reactive and not lie to customerscheikh F.
Customer did not leave a comment.Karen J.
Customer did not leave a comment.VLADIMIR L.
Everything was perfect.Richard S.
Allowing people to park on-site during office hours while the trucks are being rented is a huge convenience for a single guy like me. Staff was friendly, everything went smooth, no improvements need to be made here.andrew C.
Everything is okayKELLEY S.
Customer did not leave a comment.CHIOMA I.
Be more up front on the pricesDANIEL B.
This was not a two day charge, I had van back at appropriate time and they checked it in after it was already dropped off. Only should have a 1 day charge. Will call tomorrow. I have had this happen several times and I am fed up with the process. I will be switching companies. It is a 19.95 rental rate. They ask for a time to double dip on my rental. Seriously a problem I can't believe you allow. A renter of trucks and vans at least 25 times per year. You are now loosing my confidence in you as a company. Change your policies and stop gouging the public. I will look for response and won't blast you on social media until I see your response. This is the 3rd time your tactics have tried to make me pay for 2 days for a 8 hour rental. Sick of this practicePATRICK M.
Dirty coffee cup in the van, which was clearly not cleaned. Was overcharged for fuel used - used less than 1/10 of a tank and was charged for 1/8 of a tank.JOSHUA C.
Service rep was over the top supportive. He should get a raise.Brian H.
The pictures on the vehicle I rented were out of date and there was additional damage on the van I rented and after I returned the vehicle, instead of updating the amount that was due and charging the appropriate amount, which is what every other uhaul I have rented in the past has done, they sent a bill because they charged my account too soon and then when I emailed them to find out how this happened, I never received a response back. I am not overly surprised that this location would look for any additional charges since the manager made a point to tell me that I had to sweep the entire van before renting it or be charged extra for them to do their job and clean the vehicle between rentals.JEREMY B.
Your advertising is misleading. How can you say a truck is $19.95 when it's a MINIMUM of $75? Unethical business practices.Joanna S.
Customer did not leave a comment.BRIDGET A.
Customer did not leave a comment.JOHN Z.
I dealt with two people - the second guy who gave me the equipment and accepted it back was really goodAlexander G.
This experience was smooth and with no issues. Thank youBernardo Q.
Customer did not leave a comment.ERIC V.
More hands needed especially on the weekendsADWOA M.
Keep up the good workDANNY B.
The gentleman who helped me was friendly and helpful.Timothy D.
Customer did not leave a comment.William R.
Make sure your customers have the trucks back on time for the people that made reservations. I had to settle for the small truck and make multiple trips.CARMEN A.
The manager was so nice and kind, that's an A+.FAILLEMIE M.
More Trucks ...Shaip K.
Nothing!! The young man who assisted me with my rental was professional, courteous and MOST helpful!Audrey F.
Customer did not leave a comment.PAMELA B.
I have used this location approximate 5 times over the past few years. My reservation pickup has NEVER been smooth. In the past trucks have not been there or have not been ready. One time, the worker just didn't show up tothe store on time. THIS time, we arranged for a mobile pickup at 8am (prior to opening hours). Knowing this location is typically disorganized, I confirmed twice in the days leading up. Guess what? We showed up at 8am as our reservation stated but were unable to pick up the truck. We spoke on the phone with 2 customer service folks who were very polite but suggested we wait until 9am so we could be handed the keys. The kid in charge said it was our fault for not giving correct information online. How can that be, if we had multiple confirmations? Once, or even twice, I'd be willing to say it is customer error... but it's not. It just never goes smoothly at this location. Beyond irritation, we book movers at an hourly rate... UHAUL's disorganization costs us dearly every time. Frankly it's infuriating. Great equipment, great online / phone service, very poorly run location.Jackquelyn M.
Customer did not leave a comment.Renita H.
The gentleman behind the counter was wonderful. Customers were nonstop (even at 7:45AM) and he maintained calmness while also not rushing anyone through the process. He was helpful with questions and directions on where to park. Having the truck running on such a chilly morning with the heat and defrost on full blast was a plus! He was there when I returned the truck as well and was just as great while even busier. The name on the receipt is Angel Rodriguez so I hope I got that right!Kathryn U.
Customer did not leave a comment.Douglas M.
Outstanding customer service. The person that help me was upbeat and informative.Brian S.
They charge me $83 for 19 miles in that locationMAXO L.
Customer did not leave a comment.Heather C.
Friendly people. Very positive and inviting experience.IDO E.
Very expensiveAXHEM N.
Customer did not leave a comment.Major S.
Customer did not leave a comment.Eliza P.
Customer did not leave a comment.Julia G.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.YVES A.
Unresponsive peopleZhylien I.
The manager Mr. Moody Jr. And the young gentleman who holds the closing shift didn't get his name made my first experience at UHaul amazing I was overwhelmed but they made it smooth and I want to truly thank them . Thank you Gentlemen your awesome!!!Melissa C.
I believe it's the closest one to us. Not easy to get to. Not very appealing, feeling more like truck stop. The "office" looks more like a city storage room/closet. I suspect some people would not feel safe. On a positive note, the truck was clean, tank filled, ready to go, and performed well.GLENN C.
Customer did not leave a comment.MICHAEL Q.
Customer did not leave a comment.JOAN F.
Awesome service. Picking up the truck Sunday morning was very easy. Great service.TYLER K.
Customer did not leave a comment.David J.
Excellent customer care. However the Uhaul pickup truck reeked of cigarette smoke.ERIC F.
Westbury location was a great place and the works there went above and beyond to help me with the issue at hand. Appreciate them.Fenelix P.
Give the gentlemen that work there a raise. Unfortunately I am financially challenged at this point so I can't. Please recognize these gentlemen in some way as excellent perseverant, welcoming, professional representatives for UHAUL. Thank you for hiring the very best.PAUL A.
Excellent and professional service from the staff. Thank you!Justin S.
All went well. Very efficient, friendly, and I received accurate info regarding pricing. Thanks!JOHN H.
Excellent customer service. Great Communications throughout rental process. Absolutely recommend without hesitation!Nancy H.
Customer did not leave a comment.daniel T.
The attendant was very courteous and helpful. He had the truck ready and was willing to explain how to operate the rear door and ramp as well as the vehicle.ANA I.
The staff was great, the equipment was exactly what I expected, but I did not like that there was nowhere to leave my car for a couple of hours. This will negatively influence whether or not I rent from this location again.Paul K.
Customer did not leave a comment.Honey P.
The employees were professional and helpful.GALE B.
Angel was very helpfulBRIDGET A.
Reserved online. Vehicle was clean and ready to go. We were on our way in under 10 minutes. Drop off was a breeze. In and out I. Under 5 minutesKazim O.
The counter rep was very helpful but now that i look at the paperwork, it says a mileage limit of 57?!?! How is that possible?!?!Matthew L.
The man who assisted me, Andy Carr, was quite helpful and friendly.Sean K.
Customer did not leave a comment.Gabriel T.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.LEANNE J.
Customer did not leave a comment.Dontreal T.
This whole experience of reserving me a truck and it not being there... was a nightmare.JUSTIN D.
Staff was knowledgeable, personable and helpfulJill C.
Overall Way too expensive. Should not charge a $20 after hours drop off fee. That's crazy.Paul S.
Customer did not leave a comment.DENNIS G.
Staff were extremely helpfulBrenda G.
Customer did not leave a comment.JEFFERY J.
The greeter, Wanda, was rude. She spoke fast and was generally impatient and unwilling to help review the damage section which would not populate on my mobile device as she expected As I struggled to see this information and ask her to slow down with the rant about the process I raised my hand to instruct her to stop. At that point she said â€œI was dead to her and she would not talk to me anymoreâ€ there was another employee in the office during this time Chris who I asked if he heard this conversation he took it upon himself to direct me outside and personally walked around the truck reviewed each damage and it's cleanliness and told me that he would take care of things. In my business I deal with the public all the time this is no way to treat the public this should've never happened this Wanda should not be dealing with the public EVER.jeffrey L.
I had a $13 â€œlocation feeâ€ added to my bill that no one told me about. I was also over charged by mileage.LINDSAY H.
Customer did not leave a comment.MICHAELMUYUN F.
I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.Juliette L. | Overall Experience
I would definitely use this Uhaul again.William D. | Overall Experience
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