Customer Reviews for U-Haul of VFW Parkway West Roxbury

Rating:

1.0

If I could I would give zero stars. One of the worst companies I have ever dealt with. I reserved a truck for self pick up but no truck was left for me. It set me back with the moving guys I hired because they couldn’t wait for hours for the store to open. It cost me double the money to get other movers with no notice. The employees are rude and seem annoyed that you are even there. Do yourself a favor - do not rent from them- I wish I didn’t

Rating:

1.0

Very bad customer service. Got charged double and was treated horribly ! The guy in the front didn’t wanna work at all

Rating:

5.0

juan and ramone were very helpful with quick response and great customer service thank you again guys

Rating:

5.0

Location had no blankets - Norwood location on Providence Highway was extremely helpful and demonstrated excellent customer service by providing these without charge due to my extra trip to a second location - this type of experience keeps me coming back as a customer!

Rating:

1.0

I had several problems with this location and will not return. I reserved equipment over a month in advance and when I arrived, none of it was inside the truck. The store was supposed to open at 9am, but nobody arrived until 9:15. At this point, I had been waiting for an hour and 15 minutes for help getting my equipment for them to tell me they didn’t have what I had reserved over a month ago. They were not apologetic and took no ownership for their poor business practices. In fact, they made excuses. To top it off, I had been paying movers for that entire time, so I incurred much higher expenses because of this location. If you are relying on your equipment to be present as your reserved, do not use this location. If you would like a refund to compensate for the time they wasted, do not use this location. And if you would like people to be working when the store is supposedly open, do not use this location. Your reservations mean nothing and your business means nothing to them.

Rating:

3.0

you contacted me the night before and switched the pick up location, less than ideal. When I made the reservation, the guy told me any size trailer ball would work. That wasn't the case. Fortunately I had a different size, the right size with me! The trailer was full of moving blankets and a dolly from the last rental. Had to take time to unload those. Where I turned my trailer in they were wanting me to back the trailer into a spot. I can't back a trailer up.

Rating:

3.0

Having appropriate supplies for what was re Ted with the truck. Location did not have the dolly or furniture dolly

Rating:

3.0

The rental equipment itself was fine. No issues. And the gentleman who worked with me when I picked up the trailer was great. The drop-off was a whole different experience. When I arrived, I entered the 'office' and the man behind the counter said, "just pull up by the side and we'll detach it." I followed these instructions, but while I was doing that, I was met with a very frustrated employee who said, "What are you doing?" (in an exasperated tone). I said that I was dropping off the trailer. He said that I was not in the right spot. I apologized and said that "this is the place where the gentleman inside told me to drop it off". He quickly and aggressively said, "I don't care when he said, this is not the right spot." He then said, "Nevermind . . . I'll just take it off myself," and proceeded to detach and remove the trailer. There was another customer there who was pretty surprised by the attitude, tone, and experience.

Rating:

5.0

Juan was an incredible manager. I’m very frustrated with U-haul overall as they, with poor communication, made me pick up my U-Haul from this location instead of Cambridge without any compensation or recourse, but Juan made it almost worth it.

Rating:

5.0

I dropped off the truck after hours, but it was easy and signs were clearly marked.

Rating:

5.0

My phone died as I was completing the pictures. The truck is in perfect shape. It worked great and it is swept and clean and ready for the next customer. I don’t know if I got all the photos, but it’s just good to go. When I picked it up, it said 196 miles until empty. It now says 252 miles until empty. The invoice suggested I needed to fill it higher, but that is not the case. Contact me with questions 617-650-4120.

Rating:

5.0

Will never recommend or go to Uhaul location in Hyde park, Ma. My original reservation was for that location and the employee never open the store. Set me back 2 hrs with moving.

Rating:

5.0

Found everything to my satisfaction

Rating:

3.0

I pulled up to the drop off location at 4:30, 30 minutes before closing. The employees never noticed and after 15 minutes of waiting I began the self return option.

Rating:

5.0

Excellent service thank you

Rating:

5.0

very helpful and knowledgeable

Rating:

5.0

the staff was very helpful. Drop off was simple and quick

Rating:

1.0

my origial assigned vehicle had a broken mirror! I returned to the office and asked for another vehicle. the Agent at the location was very reluctent to do so claiming "it is just the bottom mirror". Eventually he gave me the keys to another vehicle. WHen i returned the vehicle he did not updated the return and now U-Haul is charging me for two days rent, whereas i returned the car within 2.5 hours! All in all very poor serice combined with clear indefrence and incompetence.

Rating:

4.0

I have not yet received the email with my final charges defined

Rating:

5.0

Nothing it was an excellent experience

Rating:

5.0

This U-Haul location was exceptional. The customer service provided by Juan was top notch. His professionalism, respect and kindness was far superior than any rental agent I’ve encountered at any rental company. Very grateful for his professionalism and exceptional customer service.

Rating:

5.0

The truck was spotless. The associate was straight forward and a pleasure to work with.

Rating:

3.0

The car was clean. There was signal about oil change or engine. First I took truck, then asked to change, thanks employee has changed it. But I was not happy, because every time he gave old JM, although there were new fords. When I ask , he said he wanted to change only to JM. It would be better to give good and new car who comes first, without any signals.

Rating:

4.0

Driver had started the vehicle before our arrival which was great due to the cold weather.

Rating:

2.0

As usual over charged !!!

Rating:

5.0

Exelente servicio y Exelente equipo

Rating:

5.0

Rep was very helpful in selection of truck and mileage.

Rating:

5.0

Friendly and competent staff.

Rating:

5.0

Excellent service as usual

Rating:

3.0

It was an after-hours drop off, but it went smoothly. It took us a minute to figure out where to drop the key - the slot was on the garage door. The "were the personnel helpful" wasn't really applicable in this case as it was after hours, but there is no N/A option.

Rating:

4.0

Have more vans and more pick-up trucks available

Rating:

3.0

Rear brake pad was done. It was metal to metal. I had to drive so slow

Rating:

5.0

Always Great customer service at this location. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Great, fast service.

Rating:

5.0

I was very happy with my rental experience and did not see a need for improvement. I received very courteous and professional service in a timely manner.

Rating:

1.0

They lied. Said it had 1/4 of a tank. I pulled out and the out of gas light came on. I put 5 gallons back in after very little driving and they charged me for fuel. Never again at this location.

Rating:

3.0

The manager on duty was very professional. His name was Juan, very kind, thoughtful, and well trained in his job he has been on site for about 12 years. He knows what he’s doing. He was very helpful in getting me set up and on the way the truck was running and the heat was on. That was nice. Everything was fine with the truck until we went to fill it up before we turned it back in and we put 7 gallons of gas in the tank, but there was a huge leak between the tank and the filler pipe Not where we put the gas in but where the filler pipe connected with the tank and gas leaked out and significant amount. I drove it immediately back to the U-Haul place and told Juan about it that it was a huge safety hazard and needed to be fixed immediately he was unaware of the problem, but checked it out immediately and confirmed there was a noticeable leak Immediately called one of his technicians on the phone to come and take care of it, Juan took the truck out of service immediately -all in all Juan did a great job, even if the truck was not Safe

Rating:

5.0

Everything is very good, just maintain good communication and always have vehicles available. Thank you very much.

Rating:

4.0

Treat them the exact same way you treated me!!!

Rating:

5.0

Excellent customer service

Rating:

5.0

Great facility!

Rating:

4.0

Great uhaul experience. Least pleasant part was backing the truck out so we could leave the uhaul location - a trailer was parked pretty tightly behind but we managed just fine!

Rating:

5.0

No improvements needed. The gentleman who was running the shop at the time of my pickup was nothing less than fantastic. He was so helpful, and pleasant to speak with while I was there. I couldn't have asked for a better experience.

Rating:

5.0

Great service! Thank you

Rating:

5.0

Keep up with the great work.🇧🇷🤝🇺🇸

Rating:

2.0

Took financial advantage of me. I am not happy. Truck had only 34 miles of gas, it was not full. I put gas in, difficult to estimate right amount. I had an extra $50 of gas on return, no compensation. I lost $50 because shop did not fill the tank. Location said gave me "extra" miles, did not, miles not calculated correctly, got an excess mileage charge of $8.68 because I went to get gas. I was told by drop-off location, UHaul gives a $20 credit if not full tank of gas, I only got $13.12 for nearly empty tank. Just complete lack of clarity and customer care. Location full of rentals, maybe other people feel like I do.

Rating:

2.0

After hours drop-off, so can't evaluate

Rating:

1.0

I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.