Customer Reviews for U-Haul of VFW Parkway West Roxbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of VFW Parkway West Roxbury

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Joe M. on

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Edith K. on

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I had a great costumer service at this location. Thank you so much.

Teresa D. on

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Brian F. on

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Courtney L. on

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jennifer M. on

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I arrived to a very stressed out, angry location manager (Jim Desmond) who yelled at me for parking in the wrong place and being early. He threatened to not give me my van which I simply rejected, pointing out I had a contract, and he eventually apologized. All of this arguing happened in front of his daughter who was on site with him and was helping him clear snow. I get that this guy’s life is stressful, and owning a vehicle business is hard especially the day after a snowstorm but the way I was treated is absolutely unacceptable. I could not change my plans and needed that van, otherwise I would have walked away.

Janet M. on

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The person that helped me was helpful and Always making sure everyone knew he would be with them soon as there was a line .

Adam V. on

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The associate Isiah Renta was friendly, helpful, and working hard to manage the facility on a busy morning.

Li Z. on

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The truck I reserved was not ready for pick up at the appointment time. I was sent to a different location and the attitude from the staff was very bad.

Thomas P. on

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Sharon H. on

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Very professional and quick

Nathan M. on

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The customer service in store was great. The staff at this location were more than helpful, kind, patient and understanding. I would definitely use them again. My complaint lays with customer service. The confusion and miscommunication amongst the staff on the other line of the 1800 # is horrible. They were nice, but didn’t give detailed explanations, said yes to things that were in fact true, caused us multiple trips for no reason. I understand Uhaul is implementing the truck share system and encouraging everyone to download their app, but their are a lot of bugs that need to be worked out that requires transparency to please the consumers.

Jeffrey B. on

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Nothing to improve. Great service overall.

Paul L. on

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Your billing system is a mess. The person behind the counter was a disaster. I waited an hour for him to handle two customers while 5 of us waited in line. You Held my money for 3-5 days for no good reason. I’ll go somewhere else next time and so should you.

Dawn A. on

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Please make sure the one-way drop off location is still an open establishment. Thank you!

Kevin F. on

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Michael was the guy I worked with (I think). Whoever was there Sunday 11/18/2019 from 3-5pm, he was working solo and was really easy to communicate with. Give him a bonus!

John L. on

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Melissa K. on

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Kenneth F. on

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I had a reservation for 7am. No one showed up until 7:40. Although the person who did show up was very apologetic and helpful.

Christopher E. on

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General Manager was 'extremely' unprofessional and altered. Can not express my level of dissatisfaction. I called/contacted U-haul corporate customer service immediately after leaving the West Roxbury U-haul location to give details and file complaint. I've been using U-haul for 30 years and I have never had this poor of service. This location needs some serious restructuring immediately and I would not recommend using this particular U-haul.

Jason B. on

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Thx Jim great service!

Kae J. on

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James is a good guy ????

vikas W. on

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Noah T. on

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I have rented from this location several times. However, this one was especially outstanding. The representative understood my needs changing, and allowed me 1 extra hour on my rental at no charge. Would definitely recommend again, and that employee should be rewarded. I will likely need your service again in January to move things out of a nearby storage unit. I hope to have the same representative. Thank you, Noah Toledo

Brian V. on

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Staff was very friendly

Attessa B. on

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Ari G. on

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Great team at this location, always friendly, professional, and efficient. Always my go-to rental place!!

Matthew C. on

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PAUL M. on

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Atos S. on

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Joseph G. on

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Richard B. on

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Get employees that are helpful

frank P. on

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The only issue I had was I couldn't leave my vehicle on the lot. I WAS able to do that in the past.

Ashlee S. on

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Tayla G. on

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Customer service was excellent!

Joseph G. on

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amy W. on

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PAUL M. on

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Charles N. on

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Juliette L. on

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I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.

William D. on

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I would definitely use this Uhaul again.