Customer Reviews for U-Haul of VFW Parkway West Roxbury

Rating:

5.0

Manger was really nice, professional, and a strong sense of caring. Nice experience.

Rating:

1.0

Ordered a moving dolly online only to turn up and be told none was available. This message was delivered rudely and without any care - in fact the manager said he didn't care and nor would U-haul if I compained. This was all caught on camera and will be submitted to U-haul. Further, when refueling the truck, after 44 miles, the fule guage would not move after putting in first $15m, then another $10, then another $10 and then suddenly when just under $50 was put in the fuel guage jumped from 1/4 full to 3/4 full. The only explainations for this are a faulty guage or an intentional situation.

Rating:

1.0

I drove 10 miles and they charged me for two gallons of gas. Double what it should have used

Rating:

1.0

Every part of this experience was terrible. I've rented from other locations before and never had an issue, but this location I do not recommend. Despite doing my reservation ahead online, I still had to redo everything when I arrived. The van already dirt and snow in the back from previous use and one of the tires was low (tire light was on). Then, after I returned the van the same day (6 hours later) and 3.8 miles under my estimate, I was then charged an additional day and additional mileage the next day! Kept calling and getting redirected to a number that was not the store. It took me 5 days to get someone on the phone at the store to get a refund (no calls, voicemails or emails from back the entire week), and when I did get the refund it was still $10.76 short of what I was overcharged. Still waiting on the email they were supposed to send acknowledging the refund. Absolutely terrible service all around. Save yourself time, money and aggravation and go to a different location.

Rating:

5.0

nothing, it was a perfect experience.

Rating:

5.0

Nice very good the van

Rating:

1.0

Answer the phone when someone calls the location. I opted out if the insurance. They charged me for the insurance even after they made me go to my car to get a copy of my insurance. Then called me telling me that they were going to tow my car. I parked between 2 other customer cars.

Rating:

5.0

I had the pleasure of working with Juan at the Roxbury parkway location. He walked me Through renting a truck ,offering and explaining the pros the add ons. He was informative and genuine in the process; I did not feel he was pushing products on me, but instead of offering them for my convenience. 5 star service!

Rating:

5.0

Very nice staff. No need for improvement

Rating:

5.0

Very quick and easy

Rating:

3.0

The store opened 30 minutes later than my scheduled pick up time and the first vehicle assigned to me wouldn't start, so not a great beginning to my day. That said, the manager was kind and helpful, and the second vehicle was in great condition.

Rating:

1.0

I bought a set of straps, asked if I could return to drop off location if I didn’t use. and apparently the guy didn’t ’complete the contract’.

Rating:

4.0

The truck was extremely difficult to turn on even had to try multiple times. It was driving extremely slow as if it’s ready to die

Rating:

5.0

Excellent service!

Rating:

5.0

Excellent Service

Rating:

3.0

Have the vehicle you rent actually available at pickup time.

Rating:

3.0

the van had 146,165 miles on it when picked up...the front end was very loose, check engine light was on, happy I was not going a long distance.

Rating:

5.0

The gentleman out front sre very professional and nice.

Rating:

4.0

The vehicle was not at this location. I didn't want to go all over the place for it. Or I would have done it at first

Rating:

5.0

My second 10 foot truck rental this year This time my 10 foot truck had a backup camera which is very important It also had grab rail on both sides of cargo area for safe access to and from cargo area Recommend West Roxbury location

Rating:

2.0

The only good thing about the experiece was that the person was on time. The 15' truck check engine light was on, but the attendent said most of the truck check engine light were on. I ordered a furniture dolly and none was availiable.

Rating:

2.0

Worst rental experience ever, vehicle was terrible and shouldn't be on the road. Wipers were broken and it was raining out, front wheels felt like they were going to fall off. Will never use U-haul again. Much better and cheaper companies out there to use.

Rating:

5.0

It all works well!!

Rating:

1.0

Garbage left in truck from previous renter Guy working hates his life

Rating:

5.0

all good!!!

Rating:

2.0

I received no acknowledgement that I returned the trailer. It was during business hours and staff was present.I finally just left. I received no confirmation that it was returned for two days. I had to call uhaul to make sure I wasn't charged extra.

Rating:

3.0

Didn’t like the drop process

Rating:

5.0

There's nothing to improve and the guy working is absolutely wonderful professional great personality I hope you tell him this cuz I did

Rating:

5.0

Very polite gentleman helped me rent a good truck. Plus business was operational during a holiday.

Rating:

5.0

I had an excellent experience picking up my rental. The U-Haul representative was extremely helpful and answered all of my questions thoroughly. I would highly recommend this U-Haul location to others.

Rating:

5.0

Great, friendly service...

Rating:

1.0

I only requested to rent the truck for 4 hours ( in which I was asked by the rep to confirm ) however I was charged for 24hours!!!! I also put gas’s in the truck and was still charged for it. I have my receipt along with a video and no one has helped ! NEVR AGAIN! You guys are a scam !!!

Rating:

5.0

Excellent customer service! Great experience renting a truck! Thank you

Rating:

4.0

Fact: you fucked me. Fiscally. Less than two day 14.95 motorcycle trailer…. You rewrote into an 85.00 amex billing. Never…. Ever…. Again

Rating:

3.0

I

Rating:

5.0

Keep it up

Rating:

5.0

Every time we go here - no matter who is working - they are friendly, knowledgeable, and helpful. On this occasion we left a key on trucks key ring. The staff was very helpful when we went back 10 hours later to retrieve it. It is always a happy experience..

Rating:

5.0

Everything was very easy fast

Rating:

5.0

Great service at this location.

Rating:

1.0

The AC did not work. The cab smelled like cigarettes and air freshener. There was a safety light on indicating “low tire pressure in left front tire.” I pulled off the highway to put air in the tire but the tire PSI reading was the max reading. So something was wrong with the sensor.

Rating:

5.0

Carlos and the other staffer were excellent!

Rating:

3.0

Contrary to my first (good) experience with this UHaul location last week (8/27), this was not so great. The truck was in terrible condition. The front right tire was extremely low — I noticed a warning on the dash after I drove off the lot that said the tire was at 36 lbs and the other tires were around 80. The driver's side door was damaged and didn't close properly. The sun visor wasn't properly attached to the ceiling because the housing had been torn out. The gas gauge was inaccurate — it showed 3/4 of a tank when I drove off the lot but then the level dropped precipitously after less than a half mile of driving. (Thankfully I wasn't charged extra for gas when I dropped it off. It was very hard to estimate how much gas it needed, so I used the "range" function to bring it back to the amount of miles I started with.) The truck rattled horribly loudly while driving. The passenger mirror was stuck in place so I couldn't adjust it. The "optimal MPG" gauge was broken. The overhead door was really hard to close. The air conditioning was great :) But in the end everything went fine, so I'm grateful that you guys made it possible to affordably move our stuff!

Rating:

5.0

Thank you for the awesome service! We are so grateful for all your help.

Rating:

5.0

The staff was courteous, helpful and accommodating!

Rating:

1.0

Understaffed location. Very poor and rude service. I would not recommend this location for any reason.

Rating:

1.0

I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.