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Gerald MCustomer Reviews for U-Haul of West Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over and over again the team at the West Sacramento U-Haul exceeds my expectations. Efficient check in and check out, friendly staff and good equipment. This isn't he closest U-Haul to me but it is my go to location.
Bruce RThx for asking. All 3 of your team members that I interacted with were friendly, helpful & professional towards me. I could not ask for more than that 🙂
Marco SDropped off quick and easy
Yoshiko BGreat service and wonderful staff thank you
Edwin SThe truck did not start due to a dead battery upon pickup. My trip was delayed 2 hours as a result. The staff was nice and worked to fix it, but this product defect set me back time and money.
Jeffery REasy to drop off after hours.
Lavona TN/A
Teresa CExcellent customer services at the uhaul establishments.
Teresa CEverything went ez my Girl helping me was really great ..traiker worked perfectly no problems store was super clean best Uhall I have been in great job guys 5 stars
Jim WThank you very much!
GHULAM FOnly because it wasn't working to check out last night, plus we were on hold for over an hour. Thank you!
LASHAWN LMari was so helpful and understanding. She has great customer service. I will use this place again
shaun rjust about every 6x12 trailer here with the automatic brake system has severe issues in which it should NOT be on the road. When braking, the trailer continuously hits up against my truck HARD. In an emergency brake situation, im not sure this would brake in time. I've brought it up to management multiple times as my last 5-6 rentals over last month have had this issue but seems they dont care to fix. Even worse, I am still being charged full price for a faulty trailer and they will continue to rent it out even after i bring up the issue
ALDER MThere worst experience ever
Timothy CNice place, good people works here 👍👌
Pavlo BService was great.......
Scott HI appreciate Patrick, who was working by himself and installed my hitch, as he waited for another employee to arrive (apparently, the GM was supposed to be there before my arrival. Kudo's to Patrick for getting me out in a timely basis.
Barry HI drove 7 miles only. Filed up 1 gallon, just to find out I wa charged $15 for 2 gallons. I drove 7 miles only, how can I be charged for 2 gallons of gas, and that after I added a gallon.
Alla kNothing: from your service person (louisa?) to the quality of the trailer, it was excellent. Thank you
Gene RVery easy to deal with.
amber aOur ramp was missing. It made our move extremely difficult and take much longer than planned. We really like the west Sacramento office and always have great service.
CALEB MTruck I reserved wasn’t available when I got there? They made it right and gave me a larger one same price wasn’t ideal but better than nothing.
Evgeniy TEverything Ok!
Fabian RThe only one thing to say Patrick ....you are Awesome Friendly, best customer service ever And yes I will recommend this place and yes I will be back agin Thanks Patrick Noor Hariz
noor hThe windshield was dirty and you can't see, the customer service scares me they are scammers I have not received my receipt yet and today is Monday horrible service
Raquel PVery helpful
AUBREY AGood overall experience renting and ease of return of equipment
STEPHEN MI rented several times at this location and usually have a good experience. This time the 1410 truck I rent was horrible. It is the worst rental I’ve had with uhaul. The transmission sounded like it would fall out at any point. I was told the high idle shifting was normal. Later in the day I decided I should exchange trucks because it was too loud and terrible on gas.I was told I could, but would need to rent the other truck under a new contract. In other words pay again. My suggestion is to put a new transmission in 1410. OR warn renters the transmission condition and fuel economy. Or get rid of it all together! It’s awful!!!!
DOROTHEA SPoor customer service, rude / unfriendly workers
MARISSA AThe check in process is not the responsibility of the customer. The app should be an option. I walked in and the lobby and the service attendants were eating Subway and helping customers. Go to the lunch room to eat.
Gerald SFast quick service
PHILLIP SThis location was great and so was the staff. I will say that Alan who checked me out was really nice and super efficient. However, I had a bad U-Haul experience as I needed a trailer in San Rafael an I was give a location instead that was an hour farther away. So it added 4 extra hours to my travel time to get the trailer I needed. Very unfortunate
COLLEEN CThe front desk and the gentleman who checked the truck added I returned it were great. They made it really easy!
SETH HThe pickup location Rep treated me with respect and professionally in doing his job. He located the size truck l was requiring and took the stress and worry off of my shoulders. I would definitely use u haul again if need be..
PATRICIA TQuick service at pickup and drop off
ERNEST FThe wait on both check out and return was unnecessary. There was no one else checking in when we got there and it still took more than 15 minutes to get keys and go. The owner was in speaker phone doing insurance business the whole time. We weren’t given all the information needs about check out and missed the photo submission request. When we returned, there were 2 guys in check in but neither of them even spoke to me yo say they’d be over in a minute. I was there for 15 minute before the 2 minute check out was done.
CATHLEEN FFirst of all, they don’t offer digital check in but it doesn’t say that anywhere. The website allowed me to digitally check in but still ended up standing in line for 25 minutes. Employee at desk had no customer service skills. Never acknowledged anyone coming in, wore a hoodie over is head, and had no motivation to get anything done. When I finally got the keys to my truck, he tells me he has no ideal where it’s at. The contract has truck at 1/4 of a tank but really at 1/8. Upon starting the truck, there’s a tire service code lit up. Place was just super unprofessional but that seems to be the norm everywhere in CA these days. Definitely wouldn’t recommend this location to anyone.
Joseph AThey are always understaffed. Long wait times because employees are constantly interrupted. I rented a truck and the tire low air light was on so I had to go to Midas and get it aired up. The truck only had 7/10 gas. So when refilling the customer either benefits the company by giving more than they used or underfilling and getting nailed by their filling fee just to get the gauge to that weird place. Fill it up each time. That way users can too. Also seat wasn’t adjustable and drivers side mirror couldn’t be adjusted. It’s just unpleasant every time I have to deal with uhaul. And it not employees. It’s the company.
CARI HGreat online/mobile experience. Well maintained vehicle. Vehicle was ready and parked right in front for me to take off. Over estimated my mileage and was correctly charged for the lesser miles. Great experience.
CONNOR NN/A - Customer service was friendly, quick, and accommodating.
KERETH BThe gentleman at this location who helped me really made it a speedy pick up and drop off.
VALERIE MThe person checking customers in was taking a long time. Some people didnt pre check in like i did, but even then it took almost an hour to get checked in and on the way. I was charged $5.40 for a gallon of fuel which is insane, i filled it up to where it was when I used the truck.
Ernesto GThe U-Haul is West Sacramento is a very friendly location and well ran.
DARREN BVery nice employee. Truck was a jalopy, the dolly I rented wasn’t in it, safe ride wasn’t on my rental even though I added it. And the return process wasn’t as billed. Took me 45 min to pick up, and return was only faster because I insisted. Kinda awful.
RICHARD TAlways great service at this location.
STEVEN CGreat customer service. Equipment flatbed trailer) was fine and easy to use. Saved me over $300. And Uhual made it all very easy. Thanks!
ADRIAN Sit was great
PATRICK HHad exceptional good experience.
MARCUS DGreat customer support
BRIAN RThe staff was amazing and very helpful!! I will definitely recommend this location to all the people I know as a contractor that I’m .
JEORGE VToo many notifications, emails, texts.. I received no less than 7 emails just in the one rental I did, plus all the text messages. A confirmation email, a signed contract email and a completed contract email is more than enough. It makes me NOT want to rent from you.
Christopher BGreat customer service here! With the vehicles and trailers on site!
RAYMOND WI was given a $33 discount because, instead of dropping it off in Oroville, I was asked to drop it off in Yuba City. My bill would have been $50. The store did not honor the discount. Instead, talk to the person who gave us the discount. I booked online, so why isn't the store honoring the discount? I had to call customer service, and Britney helped me. When I arrived at Yuba, the agent assisted me as well. Please tell your stores to honor the online booking discounts. Thank you.
EVELYN CCorey is a great leader with a big heart and strong morals. I was in town for work and needed a trailer. He made it happen on the spot for the right price. Definitely one of my best U-Haul experiences.
SAMUEL GGreat experience Cory was great like working with an old friend
CARL ZVery good service!!! Thank you for making a tuff job easy
VICTOR YThe staff were professional and friendly. They explained all the charges and rental contract in detail.
David GCory was superb. Great customer service.
TODD SDo not have any boy one person on site. It’s frustrating to have a wait during drop off. It jeopardizes customer service
ANGELINA VAll good.
Vincent WThe gentleman that helped me went above and beyond to get me the best deal. If I ever need U-Haul services in the future I will be using his location again. I highly recommend him.
BRIANNA JHave better customer service and proper communication. It was my first time renting from U-Haul and I was not informed on anything. Only good thing was that I was able to get the keys to the rental fairly quickly.
Monica ATruck behind another truck. Swapping to another truck led to an empty fuel tank. The two gentlemen out front were helpful and kind. Woman behind the desk was getting irritated with the situation even though I was told to go talk to her. I had to use this location because the previous location I was at does not have their stuff together. I know we all have our days but I think the big issue at some of these places is staffing. Everyone seems overworked and underpaid.
ALEXANDER SYou charged me 127 dollars for dolly rental and there was not a dolly in the truck,need to get this resolved asap
Ian FThe customer service was EXCELLENT!!
JOHN Ln/a
ROB J | Overall ExperienceMade the moving process easier! Staff was friendly and helpful.
Douglas F | Overall ExperienceAlthough I didn’t visit the facility, the staff was incredibly helpful!
nina a | Overall ExperienceThe movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!
Margaret M | Overall ExperienceArthur was the man. Went above and beyond. Never lost his smile through the transaxti
NICK B | Overall ExperienceEntire staff are exceptional!!! Great experience once again!!
Bob H | Overall ExperienceMy UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.
Rachael P | Overall ExperienceVery helpful, easy to work with and accommodating.
CELESTE M | Overall ExperienceMiss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.
William K | Overall Experienceoverall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.
SELENA D | Overall Experience