Customer Reviews for U-Haul of West Sacramento

Rating:

2.0

I turned my rental truck at the self drop-off prior to my return time. The U-Haul app on my phone would not accept my photo download, so I had to call the customer service department to report the drop-off over the phone. I now discovered that I was charged for an additional day.

Rating:

5.0

Good people

Rating:

5.0

Very helpful!

Rating:

4.0

Could use some more help behind counter got a little busy with one person behind the counter

Rating:

5.0

The staff here is amazing, I would highly recommend this location!

Rating:

5.0

This is very clean thank you so much

Rating:

1.0

The drop off was in Lake Forest CA not Sacramento. The Service in Lake Forest was excellent. The service from the national call center and scheduling center was rude. They never informed us that the initial pick up location on L street did not have our trailer and so we had to drive 40 minutes away to Sacramento to receive a trailer. To that, I would likely not recommended U Haul in the future because the people in their National Service and Reservation Center are unaware of how last minute changes even a day after confirmation place additional pressure on customers.

Rating:

1.0

Rented a $19.99 van traveling 60 miles for ONE day. 8:30 am to 6:30pm. I was charged $167 plus $1.09 milage fee. You do the math. Does that even sound right? Not the exact math but it was outrageous. Talked to customer service and got a promissory note to straighten things out with a manager the next morning. WHY would it be that expensive when the lady CLEARLY stated it's $19.99 plus $1.09 a mile($64) before I left.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Thanks for making my rental a breeze.

Rating:

5.0

As a business owner, when I pick up a pice of equipment I expect it to be ready to go. Being delivered a vehicle with 1/4 tank of gas is an inconvenience that I find unacceptable. Other than that, the experience was fine and I returned the truck with nearly a half a tank of fuel so the next user can actually do something before have to get fuel.

Rating:

5.0

I've had several great experiences with this location. Definitely would recommend

Rating:

3.0

El cobro es alto y el equipo te te dan está sucio El personal es amable y atento

Rating:

5.0

The staff went above and beyond to assist me. You should be very proud of your staff at the 1750 West Capitol Avenue location.

Rating:

3.0

Slooow computer system

Rating:

1.0

They take forever to help you. And when they finally got around to me, they told me they didn't have the vehicle I had reserved ,even though I had booked it on a Sunday and it was already Friday What the hell? Suddenly, a truck pulled up, and they went over to check it out, implying they were going to clean it up for me. They didn't; the back was full of clothes and a huge chunk of concrete. Such poor, atrocious service. I was stuck there for nearly 40 minutes it was unbelievable.

Rating:

4.0

This U-Haul location is wonderful at getting the customer going with the equipment, in my case and open bed trailer. My overall experience was very good both the pick up and drop off. Thank you U-Haul for your customer support!

Rating:

1.0

Tank was marker FULL when it wasn't FULL! it was close to 3/4 - I had to fill 11gallons for 90 miles - all flat highway driving. There was no way for me to fix this. I ended up paying more for the rental THAN needed! this is not good cutoemr service -disappointed

Rating:

4.0

If you send out a review questionnaire get al least the pick up and drop off locations right. This truck was returned in Arizona.

Rating:

5.0

Would you can improve as renting a U-Haul for a couple hours will benefit a lot for the company I understand mileage is also one of the things but we highly recommend for hourly use or full day consider I have only used a U-Haul just less than two hours and still get charged for the full

Rating:

5.0

Nothing everything's great.

Rating:

5.0

The staff were incredible friendly and helpful. The woman (I didn’t get her name, but had lots of tattoos) who helped me pick up had excellent customer service. And made the whole process super smooth. The guy who I dropped off the truck with was also super helpful, and moved extremely quickly. I would recommend the location

Rating:

5.0

All is well so far

Rating:

5.0

The staff were awesome and very helpful!! Kristin was very friendly and was great with her customer service was awesome! There were internet issues and they were unable to rent vehicles. She took my number and called me as soon as they were up and running!! Really helped me get my project completed!!

Rating:

4.0

Keep up the good to make customers satisfied

Rating:

5.0

Over and over again the team at the West Sacramento U-Haul exceeds my expectations. Efficient check in and check out, friendly staff and good equipment. This isn't he closest U-Haul to me but it is my go to location.

Rating:

5.0

Thx for asking. All 3 of your team members that I interacted with were friendly, helpful & professional towards me. I could not ask for more than that 🙂

Rating:

5.0

Dropped off quick and easy

Rating:

5.0

Great service and wonderful staff thank you

Rating:

2.0

The truck did not start due to a dead battery upon pickup. My trip was delayed 2 hours as a result. The staff was nice and worked to fix it, but this product defect set me back time and money.

Rating:

4.0

Easy to drop off after hours.

Rating:

5.0

N/A

Rating:

5.0

Excellent customer services at the uhaul establishments.

Rating:

5.0

Everything went ez my Girl helping me was really great ..traiker worked perfectly no problems store was super clean best Uhall I have been in great job guys 5 stars

Rating:

5.0

Thank you very much!

Rating:

4.0

Only because it wasn't working to check out last night, plus we were on hold for over an hour. Thank you!

Rating:

5.0

Mari was so helpful and understanding. She has great customer service. I will use this place again

Rating:

2.0

just about every 6x12 trailer here with the automatic brake system has severe issues in which it should NOT be on the road. When braking, the trailer continuously hits up against my truck HARD. In an emergency brake situation, im not sure this would brake in time. I've brought it up to management multiple times as my last 5-6 rentals over last month have had this issue but seems they dont care to fix. Even worse, I am still being charged full price for a faulty trailer and they will continue to rent it out even after i bring up the issue

Rating:

1.0

There worst experience ever

Rating:

5.0

Nice place, good people works here 👍👌

Rating:

5.0

Service was great.......

Rating:

3.0

I appreciate Patrick, who was working by himself and installed my hitch, as he waited for another employee to arrive (apparently, the GM was supposed to be there before my arrival. Kudo's to Patrick for getting me out in a timely basis.

Rating:

1.0

I drove 7 miles only. Filed up 1 gallon, just to find out I wa charged $15 for 2 gallons. I drove 7 miles only, how can I be charged for 2 gallons of gas, and that after I added a gallon.

Rating:

5.0

Nothing: from your service person (louisa?) to the quality of the trailer, it was excellent. Thank you

Rating:

5.0

Very easy to deal with.

Rating:

5.0

Our ramp was missing. It made our move extremely difficult and take much longer than planned. We really like the west Sacramento office and always have great service.

Rating:

3.0

Truck I reserved wasn’t available when I got there? They made it right and gave me a larger one same price wasn’t ideal but better than nothing.

Rating:

5.0

Everything Ok!

Rating:

5.0

The only one thing to say Patrick ....you are Awesome Friendly, best customer service ever And yes I will recommend this place and yes I will be back agin Thanks Patrick Noor Hariz

Rating:

1.0

The windshield was dirty and you can't see, the customer service scares me they are scammers I have not received my receipt yet and today is Monday horrible service

Rating:

5.0

Very helpful

Rating:

4.0

Good overall experience renting and ease of return of equipment

Rating:

4.0

I rented several times at this location and usually have a good experience. This time the 1410 truck I rent was horrible. It is the worst rental I’ve had with uhaul. The transmission sounded like it would fall out at any point. I was told the high idle shifting was normal. Later in the day I decided I should exchange trucks because it was too loud and terrible on gas.I was told I could, but would need to rent the other truck under a new contract. In other words pay again. My suggestion is to put a new transmission in 1410. OR warn renters the transmission condition and fuel economy. Or get rid of it all together! It’s awful!!!!

Rating:

1.0

Poor customer service, rude / unfriendly workers

Rating:

3.0

The check in process is not the responsibility of the customer. The app should be an option. I walked in and the lobby and the service attendants were eating Subway and helping customers. Go to the lunch room to eat.

Rating:

5.0

Fast quick service

Rating:

5.0

This location was great and so was the staff. I will say that Alan who checked me out was really nice and super efficient. However, I had a bad U-Haul experience as I needed a trailer in San Rafael an I was give a location instead that was an hour farther away. So it added 4 extra hours to my travel time to get the trailer I needed. Very unfortunate

Rating:

5.0

The front desk and the gentleman who checked the truck added I returned it were great. They made it really easy!

Rating:

5.0

The pickup location Rep treated me with respect and professionally in doing his job. He located the size truck l was requiring and took the stress and worry off of my shoulders. I would definitely use u haul again if need be..

Rating:

5.0

Quick service at pickup and drop off

Rating:

2.0

The wait on both check out and return was unnecessary. There was no one else checking in when we got there and it still took more than 15 minutes to get keys and go. The owner was in speaker phone doing insurance business the whole time. We weren’t given all the information needs about check out and missed the photo submission request. When we returned, there were 2 guys in check in but neither of them even spoke to me yo say they’d be over in a minute. I was there for 15 minute before the 2 minute check out was done.

Rating:

1.0

First of all, they don’t offer digital check in but it doesn’t say that anywhere. The website allowed me to digitally check in but still ended up standing in line for 25 minutes. Employee at desk had no customer service skills. Never acknowledged anyone coming in, wore a hoodie over is head, and had no motivation to get anything done. When I finally got the keys to my truck, he tells me he has no ideal where it’s at. The contract has truck at 1/4 of a tank but really at 1/8. Upon starting the truck, there’s a tire service code lit up. Place was just super unprofessional but that seems to be the norm everywhere in CA these days. Definitely wouldn’t recommend this location to anyone.

Rating:

3.0

They are always understaffed. Long wait times because employees are constantly interrupted. I rented a truck and the tire low air light was on so I had to go to Midas and get it aired up. The truck only had 7/10 gas. So when refilling the customer either benefits the company by giving more than they used or underfilling and getting nailed by their filling fee just to get the gauge to that weird place. Fill it up each time. That way users can too. Also seat wasn’t adjustable and drivers side mirror couldn’t be adjusted. It’s just unpleasant every time I have to deal with uhaul. And it not employees. It’s the company.

Rating:

5.0

Great online/mobile experience. Well maintained vehicle. Vehicle was ready and parked right in front for me to take off. Over estimated my mileage and was correctly charged for the lesser miles. Great experience.

Rating:

5.0

N/A - Customer service was friendly, quick, and accommodating.

Rating:

5.0

n/a

Rating:

5.0

Made the moving process easier! Staff was friendly and helpful.

Rating:

4.0

Although I didn’t visit the facility, the staff was incredibly helpful!

Rating:

3.0

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Rating:

5.0

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

Rating:

5.0

Entire staff are exceptional!!! Great experience once again!!

Rating:

2.0

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rating:

5.0

Very helpful, easy to work with and accommodating.

Rating:

4.0

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.