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Vince MCustomer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What can I say about this group of professionals. OUTSTANDING!!! I have been treated very well by several members of the team. It's clear to me leadership takes great care of It's people. TY
Moises ZSeat of truck did not pull up enough for small stature woman.
AMY PExcellent service friendly staff will definitely use this location again in the near future
David BEverything was great and got in and out with my reservation
Julius WEmployees should make should trailer lights work before leaving.
James FDevin was great!
Steven ZImprove? ATM, I wouldn't change a thing, everyone I dealt with was friendly, time efficient, and informative. Wish everywhere it were like this.
Dean WGreat location. Only a few pieces of feedback. I went in a few days prior to my trailer reservation to purchase boxes and asked them to pull forward the reservation from Friday morning to Thursday evening. It was pulled to Thursday morning and when I arrived it had been canceled. No notification of cancelation, but the system showed it as canceled. They were still able to provide a trailer, but if they hadn't it would not have been great. The second is when I picked up the trailer apparently I received a text message with a link to upload a picture "prior to leaving the lot". I don't check messages all the time so I didn't even see it until I got home. The workers should have told me to look out for it. Lastly I reserved a utility dolly, but was given an appliance dolly and when I asked for the right one, I was told it was the same thing. I said no its not and that I need what I reserved. No utility dollies were available so they gave me a dolly that was listed for sale. This was fine with me. An appliance dolly has smaller wheels and doesn't go down stairs as easily without a heavy load. Have the right equipment on hand when reserved.
Joseph TI rented a 26' truck about a week in advance and when I arrived to pick it up I was told that there were none available at my "preferred location" but that there were some a few miles away that I could go pickup instead. I did not want to waste the time to travel to the other location just to start the process over again. If anything, why can't you move the truck to the proper location that I booked it for? That seems like your responsibility. A representative did call me about an hour after I picked up a smaller truck to let me know that the truck I booked was not available. She told me it wasn't a big deal because the other truck was only 4 miles away but once again, if it wasn't a big deal, maybe they could move the trucks to where they are needed. The truck I received instead was smaller, but also annoyingly it was below empty with fuel so I had to go straight to a gas station to fill it up. I appreciate the $27 credit for bringing it back above a 1/4 tank but since it cost me $110 to fill up, that credit doesn't really do anything for me. I think the branch should be responsible for putting a minimal amount of gas in the trucks before they are picked up. Overall, I feel that you put all of the responsibility on the customer to make the rental work and provide no service. This was a very poor experience.
John KNothing, the two young guys yesterday we’re extremely efficient and courteous. Extremely fast pick up and drop off couldn’t be happier.
Joseph PThe truck needs an alignment and possibly suspension update
MAURICE RRenting a vehicle can be a hassle, you guys make it easy.
WILLIAM SDylan a great job in the and from initially rentingto final drop off
Christopher MVery easy pick up and drop off, no problems.
Andrew BI realized that I requested the wrong trailer. The sales person was somewhat helpful. However, the paperwork that was required to switch units and for me to be billed correctly was not done. Thank you to your online agent that helped me over the phone and was able to get me my refund for the correct price. The agent in Barry that I called to return the trailer was very helpful as well.
Joe VMy entire experience went perfect.
freddie wVery nice experience
TERRY CJoe (Pospisil) and his crew were great. I had a lot of questions regarding my rental and he patiently answered everyone one of them. And checkout was smooth and quick. Thanks!
danny bGive the poor kid some help in the morning! He did an excellent job!!!
Scott BGreat attitude from the staff. Pro active in helping. Quick Service Thank you
CATHERINE RThe guys here were very professional!
Jonathan WBest business in town !!
david bVery nice service person very competent and knowledgeable we have very fast service and go . Very happy
Helene RFast, efficient service provided by the staff. Hassle free check in and the Manager (Joe?) was great to deal with. Would recommend this U-Haul location to anyone looking to use moving truck services!
John LContinue to provide excellent customer service
david bAll the employees are friendly and helpful.
Marsha RThis place is set to charge you as much as they can regardless of what you need. Staff is not professional to handle costumers as apparently this feels more like it is a smoke shop. Store smell like weed and the staff seems like to enjoy the “high” environment. As for the equipment, there were a lot of flaws which we can say is for the use and tear. But wiring for the hitch is not a game it is a safety hazard. I was given a “defected” wire and staff didn’t bother to check it I found out when I left the equipment to another branch where they confirmed this is a potential serious hazard the words where: no light while you in the highway? Who ever left you leave like this in one of U-Haul branch should be fired immediately. This was at Brandon branch. They were nice and walk with me with all protocols and safety procedures in case something arises before I left the premises, thing that the st Pete branch didn’t do. I understand that the “owner” title can be challenging but costumer services classes are cheaper if you purchase them in bulk for your staff. Godspeed,
Farith FGM Josh(I believe) is fantastic.
Brian RMaybe clearer accessibility for northbound traffic.
Markus GNA
Debra PI WAS VERY HAPPY GREAT STAFF. TRUCK RAN GREAT 👍
JOHN WGreat service
ROBERT GAttendant was professional and quick.
Rodney LJoe was very helpful and friendly. He made it a very easy process. Thank you
TERRI GYoung kid was really nice and respectful
NICKOLAS MThey were all professional and courteous.. Totally 100 percent better crew than in 2021. Keep this crew together as there work flawlessly that way
CAROL LThe left tail light was completely out on the tow dolly we rented. They did offer to change it out for a different tow dolly but was already hooked up and so we kept the the we got and had no issues using it but it would have been nice for it to be tested and ensure complete working order before we did the complete hook up, otherwise it was a good experience.
VICKY SGreat experience. Truck was available at my set time for pick. Both pick up and drop off were simple and quick.
AMANDA LBoth service employees in and out were professional and polite. Good experience altogether
CYNTHIA SEmployee unhooked trailer and emailed receipt. Very helpful
SEAN HI had rented a truck from Budget and when I picked it up it didn’t start and was a klunker. I looked across the street and saw U-Haul. I went there in a panic and they gave me a truck, no hassle, clean as a whistle, nicest staff- I was so happy! I won’t go anywhere else!!!
STACEY URobert, who checked us out, was very courteous and helpful.
Edward SProcess was very easy and efficient.
DANIEL VBert is an exceptional agent. U-Haul is fortunate to have him. I will definitely use this location again.
IRIS VAlways a good experience at this location. People. Knowledge. Ease
JOHN BThis has always been my go to U-Haul location for local rentals. Staff is friendly and helpful, and they get the job done right. However, this time I was charged for another 24-hour rental period, when my truck was returned within 15 minutes of the original rental time. I was thinking that there would some small grace period, but apparently not.
PHILIP SThe Ford cabs on the 20ft UHAUL are not ergonomically friendly for a long haul drive - poor leg room and seating position - incredibly loud when climbing hills and the transmission downshifts - great engine and powertrain, drove and handled well for its size but excruciating to drive more than an a few hours. this has nothing to do with the location, the service at the location was excellent!
PETER BGreat service quick pick up and drop off
DARYL EOUTSTANDING
CHARLES SStaff was great too. Pricing is good too
MICHAEL BVery accommodating and quick to help. Very clean & organized!
DEBBIE BThe ratchets on the car hauler were nearly inoperable, one strap was a flat strap and not a basket style/net style strap and seemed unsafe. Also, the lug nuts were loose on the trailer.
JACOB Cfine
Timothy T | Overall Experience