Customer Reviews for U-Haul of West Town

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of West Town

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John G.
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Thank you the appliance hand truck made moving the new electric range into the house. My wife was very determined to cook on her new range and that thing was a heavy son of a gun.

James B.
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Cab of the truck was very small, making it hard to drive. Advertised price was $19.95, but ended up costing $106

NATHAN W.
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Customer did not leave a comment.

Marta F.
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John P.
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Bryan B.
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Great Customer Service and Employees !!

MITCHELL E.
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Ryan P.
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Eric P.
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Michael S.
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I needed help, so I called the location and spoke with Bonnie. She was one of the most unhelpful, unprofessional, and argumentative people I've ever dealt with. She had no concern for my problem and gave me incorrect information. If I had other options, I'd never use U-haul again.

Randi S.
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The truck I requested was clean and ready when I arrived. The equipment worked well and the people were efficient and friendly.

Billy W.
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Customer did not leave a comment.

Grant R.
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They messed up our reservation twice. We were lucky and they had one truck left and the person at the front desk said we could drop it off at any location at our destination once we were done. Naturally that wasn't the case and ended up having to drive it almost and extra hour so we didn't get charged extra. It was absolutely ridiculous. I understand one issue but we had back to back issues and it makes me never want to use them ever again.

Syed A.
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I have a complain. The middle seat was not working and couldn't be leaned back. Thus, sitting on it, the third person went through serious discomfort riding the 1000 mile journey we took.

Larry C.
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Trailer left tire was low when we arrived our location.

Julia K.
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Excellent staff and service. The large van we rented was in great shape and perfect for our needs. We appreciated the web site reservation system during this time of COVID-19. By the time we arrived to pick up the van, essentially all the paperwork was done and we just had to pick up the keys and go. Very efficient and safe.

George F.
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The reason I gave “Above average” instead of “Excellent” for overall rating is that the driveway is a little narrow, the surface is broken, and getting back out of the parking lot (for cars) requires backing out through a narrow space.

Jonathan R.
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Customer did not leave a comment.

Lisa J.
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Clyde D.
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James N.
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Clyde D.
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We had just pulled in the drop off space and an employee was out and ready to disconnect us. Very pleased with this location.

Ruann L.
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Customer did not leave a comment.

Bronwin C.
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Everyone was very nice & everything went smoothly.

barry S.
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Fast and friendly service. We have rented from this location several times and always a great response.

Warren W.
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After everything was finished I had no doubts and would fully recommend again, but during the move I was still unsure about 'how-to' truck return details, and worried for hidden fees. There were a number of other 'ride share' users I interacted with during the process that shared these concerns. Ultimately claiming "someone will work it out tomorrow during office hours". Not sure how to fix, but that was my only source of concern.

Jeannie S.
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The vehicle I originally ordered wasn't ready at the scheduled pick up time. However another vehicle was substituted with no issues. Using the app made everything so easy and time efficient. I will definitely be using this service again. Highly recommended! Thank you!

CARLY B.
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Customer did not leave a comment.

Geni P.
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James C.
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Night & day compared to other locations. When picking up, there were multiple issues ringing up the order, no equip inspection, and an overall lack of customer service. When returning, they locked up early and had no interest in dealing with my equipment return. Sadly, the mobile check-in is overly time-consuming and unintuitive. Won't rent here again.

Lisa S.
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Nothing! Very friendly and inviting location!

Raymond G.
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Your truck had a leak and a bunch of my stuff was soaked. I'd like to speak to someone about this..

Mark G.
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No hassle return!

Michael O.
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Maybe give them a deal on the mileage price

Ingelein M.
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Customer did not leave a comment.

Chris R.
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Check in was very professional and complete

Mark K.
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Customer did not leave a comment.

Travis H.
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Michael T.
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Christopher B.
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MICHAEL M.
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Donald L.
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Ronald J.
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The equipment was fine. The manager was quite rude. I was rushed during the process and treated condescendingly. if I was not on such a tight time schedule I would have walked out on him right away. I will not be back to this location for sure, and may look at other options instead of U-haul the next time I need this type of service.

LINDA C.
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Customer did not leave a comment.

Linda C.
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Michael R.
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General managers attitude and Chechen me out and issued equipment and dolly and the dolly had a strap torn off half the length and got to destination to load hoed uhaul crew this was unusable and very stressful. Could of been avoided if he care to know his equipment and truck filthy and nasty smelling inside . Just positive was checking back in the nasty experience. exspeiance

James O.
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Customer did not leave a comment.

Earl T.
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Kyle M.
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We have used this location twice now in the last 4 months. First time, no problems. This past time, Wade was completely rude to my husband and the other customer in there. We will not use this location again.

Michael D.
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The owner was not friendly at all, borderline rude. Never volunteered any information, did not help when I had questions about the app, never even said thank you, acted like he was doing me a great big favor. His employee was very nice though.

Robert K.
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Customer did not leave a comment.

Toni Y.
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Drove up. Totally contactless and no waiting. Very good job.

Richard S.
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Dillon W.
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Mark C.
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Basil H.
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Conner P.
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robin S.
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Michael O.
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Give the customer a break if he or she will use a long time

Jonathan S.
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Jere W.
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Rodney B.
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Nancy P.
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Robert N.
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The staff, equipment, truck, and the overall experience was excellent!

DANIEL B.
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john W.
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Dan H.
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Pat S.
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The man that waited on me was very rude not helpful or friendly at all. Customer service should be nice to the paying customer. Very, very rude

JACOB S.
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Rented an appliance dolly. Staff was quick to respond even as I was pulling into the parking lot and friendly while helping me complete my rental.

ROSSDONALD A.
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Nothing!! You guys were great to work with very friendly, we would highly recommend this U-haul

John T.
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The drop off center, although a UHaul Center, could not explain or reconcile our issues with the pick up charges and simply blew us off by referring us to corporate. He was unwilling to assist us with our issues which i found unacceptable. I will not recommend UHaul to any family or friends but rather refer them to Penske who is honest about their charges.

Karen M.
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Customer did not leave a comment.

Aubrey I.
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Issam M.
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Jeffrey S.
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Tammy M.
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Paul P.
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Kalyan V.
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JOHN C.
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William P.
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This doesn't have anything to do with the location in Knoxville just more of a general comment. I was charged about $5 for “exceeding the allotted mileage” by whatever calculator Uhaul uses. As someone who had to get a uhaul 20 miles from where I live, drive it back, and then drive it to a new location, it was disappointing to have to pay an additional mileage penalty for a measly 2 or so miles. Uhaul needs to look at that policy again.

Raymond H.
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charge less

Brent C.
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Customer did not leave a comment.

Seneca F.
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Zac M.
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The employee who helped me was fucking awesome!!

John W.
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Eric W.
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richard T.
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Windshield was pitifully dirty on the inside Cell charger did not work both Fan mirror went out halfway to Alabama Other that that Drove like a Benz

Joe P.
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Anthony F.
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Ronald B.
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John L.
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Logan S.
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William W.
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Fire the thin lady manager wrong attitude the Black gentleman was very nice and helpful he deserves a promotion I believe his name was Josh possibly. Customer service is 80% Attitude 20% Technique

Deborah D.
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Everything went great. Truck drove good

Jason W.
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Customer did not leave a comment.

MARIE M.
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The staff here is great. They helped me so much and i had a quick check in of the equipment ..I would recommend this Uhaul dealer

Guy Y.
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Customer did not leave a comment.

Winston L.
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The trailer shorted out my trailer fuses. Took my vehicle to a mechanic to figure this out and now my check engine light is on.

Michael A.
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Customer did not leave a comment.

Vasu K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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