Customer Reviews for U-Haul of West Town

7,418 reviews

7209 Kingston Pike SW   Knoxville, TN 37919
(E Of West Town Mall)

(865) 584-8608

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 584-8608

7209 Kingston Pike SW
Knoxville, TN 37919
(E Of West Town Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
4.0

Truck was showing empty on gas when I picked it up. I brought it back with more gas in it than when I picked it up. I had to add gas not knowing if I would run out of gas or not. I only drove the truck less than 6 miles.

Larry S. 
Rating:
4.0

The truck felt like the tires were over-inflated, the front end seemed to “float” around & the steering was not easy to control

Clifford K. 
Rating:
3.0

The truck we rented had to be returned because it was low on coolant and the truck was overheating. You need a mechanic on site to check trucks BEFORE they are rented out to customers. I was dissatisfied with the truck experience.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Clayton H. 
Rating:
5.0

Great experience! The kind customer service and speedy delivery was spot on! The employees went outta their way on a super cold morning to help us, and the trailer was top notch! Sturdy, in good shape, hauled like a champ. Plus the store had extra supplies like gloves & a get along! We would have been struggling without them. I can def revommend the West Town & Farragut locations. Wrll done!

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Although there were several $19.95 per day trucks available, I was told that they are not available for the day and bumped me up to a $ 29.95 truck. When I returned that same day, the $19.95 trucks were still sitting there. Not happy about it. Mileage rate at 99 cents per mile is very steep compared to other truck rental companies.

Michael B. 
Rating:
5.0

Have the tank full when you lease out a truck! It would really help to have your truck tank full. On moving day the last thing you want is another chore.

Robert S. 
Rating:
5.0

Easy pickup and drop off and the employees were very friendly and helpful.

Dottie W. 
Rating:
5.0

Customer did not leave a comment.

Chelse V. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
1.0

I rented a 26' truck for one day starts at 11:30 and I went to return it at 11:10 it was only one guy I wanted for about 30 minutes till he finally got to help me and he charged me for a whole extra day $79 + Tax for being 10 minutes late when in all reality I was just standing in front of him, when I said something the guy told me that he can't do anything about and laughed at me it was very disrespectful I didn't say a word and walked off. I believe his name is Devin. I hope a manager seeing this. Do better.

Beshoy S. 
Rating:
5.0

Great customer service!!

Felicia B. 
Rating:
5.0

Customer did not leave a comment.

Zoe P. 
Rating:
4.0

All I did was drop off the uhaul truck, but the gentleman who took the vehicle from me was very nice.

SARA P. 
Rating:
5.0

Most of the time everything's great. This time the truck was missing the dolly and padding in the weird little bag hanging up on the side. This location is one of the cleanest and well maintained locations I've seen. The guy working the counter I've had to deal with before and he makes it easy and as smooth as possible.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
3.0

The gas listed on the receipt was not what was in the vehicle. I took a picture, was showing 3/4 of a tank but the receipt showed 7/8 the which is not true! Maybe only a ten dollar charge but if this happens to every customer then that adds up to a lot of money.

Robin S. 
Rating:
5.0

Nothing great service and personal

Wendell C. 
Rating:
5.0

Very nice , quick and knowledgeable!

Juan R. 
Rating:
5.0

I've always gotten excellent service at West Town U-Haul. I would recommend them to anyone. Thank you.

James O. 
Rating:
5.0

Customer did not leave a comment.

William EDWARD H. 
Rating:
5.0

The van was generally clean and appeared well maintained, but it was a new vehicle with only about 2500 miles on it. So, it is uncertain if it is (or will be) receiving regular maintenance. There were some crumbs in the cup holders and on the front passenger seat, so not clear that it had been vacuumed out after last renter.

Charles R. 
Rating:
2.0

When I started the engine, it seemed to be misfiring. I took it out on the road and it had little power. The service engine soon light was on. I completed the project and refueled to find 7 miles per gallon. When I reported this to the employee upon returning the vehicle, he just shrugged his shoulders.

James F. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

RASHENA M. 
Rating:
3.0

Rental truck was in need of an alignment. The truck sounded as like it had a thousand exhaust leaks. The sales representative wasn't very friendly. He seemed like he didn't want to be there. Probably won't be back to rent a vehicle from this location.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
3.0

The tires were bald and we could not tow our boat out of our yard.

Lydia K. 
Rating:
5.0

Customer did not leave a comment.

Sonnia D. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
2.0

I've been to this location many times and have never had a problems. Everyone is very nice and helpful. I've probably been there 7 times now. But my visit today (December 30th) went different. Helpful staff but when I returned the Uhaul truck today I was charged an extra $33 for gas because they tried to say that the tank was half full when I got it and it was barely over a quarter of a tank full. Not a crazy amount of money but I've been there many times and never had this problem. Money is tight right now so any extra things like that aren't helpful. Just difficult when I know for a fact it was barely over a quarter and they said it wasn't. I should've taken a picture to prove but I didn't.

Jackson D. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

They are great! I will always rent from them

Waleed A. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
4.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

The cell phone application is totally useless. It is asking for passport copy and on top of that it asked me for my old drivers license which State of Tennessee took away from me. If came when the office was closed I would just waste my time. Thanks to the great saff there!!! They resolved my problems!

Jaroslav S. 
Rating:
5.0

The dolly had a metal bar that was broken. It was exposed and could have caused a serious accident. If it missed inspection then there must be re-examination of your safety checklist.

John S. 
Rating:
4.0

Customer did not leave a comment.

Fred H. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Front desk was super nice, professional and perfect smile. The guy that checks in the trucks was super sexy. Friendly. Definitely need to find something else to haul just see to see these fine gentlemen.

Tanya R. 
Rating:
3.0

The rental truck needed mechanical attention. the check engine light was on and it ran very rough. I couldn't figure out how to adjust the mirrors. They seem to have only one position. Otherwise, everything was OK. Staff was friendly and helpful.

Kenneth L. 
Rating:
5.0

N/a

Nathan L. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Service was efficient and seamless!

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Excellent service that was timely and they were able to help me even after I accidentally reserved the equipment at the wrong location. Great job!

David A. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

Pouring rain at pickup. Employee went out of his way to hook up the trailer and make sure that I stayed out of the downpour. Great spirit! Great job.

Charles B. 
Rating:
4.0

Left headlight was out. Right front brake grabbed wirh wheels turned to the right. Manager did not greet appropriately. No smile or welcome. Just basically name , etc. Was better at the turn in.

William B. 
Rating:
5.0

Very convenient. Friendly staff.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Rapid service at counter. Careful hookup to truck

William H. 
Rating:
5.0

Customer did not leave a comment.

Hailey N. 
Rating:
5.0

Upgrade computer system - took way too long to complete transactions - was not caused by the person serving me as I observed all reps struggling with computer system

bob L. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
1.0

We rent several times a month and lately they have not had a van after we have had our reservation for several weeks or months in advance. We don't find out until the day of which puts us in a bind. What is being done to deal with this issue?

Sydney W. 
Rating:
5.0

Everyone here was pleasant and helpful. They put me at ease and made me laugh.

Anja D. 
Rating:
5.0

The guys at this location did everything right! Therefore I can't advise changing anything

Bradley D. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

Overall the truck got us where we needed to be, but it makes some sounds that sounded like there could be an issue with the drivetrain. The mirrors worked great on the truck, and made me feel like I didn't have to worry about hitting anything. I would definitely rent a U-haul again.

Paul H. 
Rating:
5.0

Truck ran but had an abs warning light on and a good driveline vibration. Also, wife found a needle cap in one of the door pockets. If this was a long distance move I feel the truck would have broke down

Charles L. 
Rating:
3.0

I am used to your worn out trucks but at least fix your parking lots so customers don't have to dodge a thousand potholes trying to get in……

Eric H. 
Rating:
5.0

Great guys working the desk and helping me get my truck!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

None

MATTHEW F. 
Rating:
5.0

This rental was a very pleasant experience, easy, painless, and smooth.

Amy B. 
Rating:
4.0

The guys at the counter were great!

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer service was great.

Mark M. 
Rating:
5.0

The guys who helped out were top notch. My experience couldn't have been better.

Spencer C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

TONYA B. 
Rating:
5.0

Nothing I can think of

James S. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

There was only one problem and that was there was very low tire pressure in one of the tires. I did not notice the message light until I was already on the road. Thankfully I was with someone that could fill up the tire with air. Other than that everything was great. Driving the truck was very smooth.

Kimberly A. 
Rating:
5.0

Good group of people there

David H. 
Rating:
5.0

Customer did not leave a comment.

diana R. 
Rating:
5.0

Customer did not leave a comment.

Dianne G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

Johnathan B. 
Rating:
5.0

The rep at the counter was excellent !

Matteo V. 
Rating:
2.0

When truck returned, they forgot to issue credit for gas, until I reminded them. Then when he tried to issue credit I asked for a receipt and he admitted he could not get it to take in system. He then called customer service and went on hold for over 45 minutes. He went outside and I answered hold and was told by customer service they would send me a complaint form and did not have authority to give credit for gas. I asked for a supervisor and was put on hold for 10 more minutes. Finally a manager came on and gave me the $20 credit Cheap Operation!

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

When I arrived only one guy was working but he was working as fast as he could. He was efficient, he moved with purpose and he didn't get stressed that it was just him in the moment. Eventually someone else came out and helped but he never slowed down.

LAUREN H. 
Rating:
2.0

I reserved a 17' truck and 2 x UBoxes to move houses and store some things that will not fit into my new place. I got to the store this morning and was told they didn't have either of my reserved equipment available. Considering I have to be out of the house I'm moving from within 24 hours, not having storage available when I planned it is unacceptable. Luckily, one of your competitors had storage available and helped me in my time of need. I highly doubt I'll be using UHaul for truck or equipment rental in the future. Thanks.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Mercedes R. 
Rating:
2.0

Want to charge my card three different times when I showed them pending if it goes through the extra 246 y'all charging me I'm going to be pissed

Samuel J. 
Rating:
2.0

My son rented a 20 foot and asked to rent a dolly. Got to the location to move and dolly was not in truck. I drove back to location and they remembered him asking but said they did not charge him. I rented it. They were not professional. I was then charged an extra day even though it was returned with the truck 6 hours later.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top