Ref. Billing: after a compromise with our credit card we were not aware that the payment did not go to UHaul.for a couple months. The office made NO attempts to contact us by phone during this time. Three (3) phone numbers were on record. We only miraculously found out that our unit was tagged because we just happed to be in town and stopped in . Very unhappy with that!!Dennis S. | Overall Experience
Customer Reviews for U-Haul Self-Storage of Parma
Parma, OH 44130
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside storage should be easier to get your storage without having steps instead of elevators? Had to change to outside storage instead, better access! Satisfied choice, Thanks to Fred and Maurice with reservations and storage change!Alice O.
Customer did not leave a comment.James R.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Clinton P. | First Impressions
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Thomas C.
Very pleasant and efficient desk staff, interior cab was not clean. Cigarette ashes in cab and mud on the floor of cab. Box was clean. It felt like you have improved your computer systems, in the year. Check in and out was great and way less time than other rentals. Thanks.Donald Z.
Lights quit working on the trailer 10 mins into my tripJason R.
Customer did not leave a comment.David M.
Friendly helpAndre M.
My reservation trailer was not at the Cleveland Heights location. They called Ed, in traffic and I had to drive 45 min to the west side of Cleveland to get a trailer at Parma location. Then drive an hour+ back. When do I get my $50 for not having my trailer?Tim C.
Great team you 'Captain' Maurice at your terminal. You must be proud !James M. | Overall Experience
The movers from Capital Movers were excellent. We paid to have the contents of our container unpacked and moved inside. Val and his assistant did an outstanding job. They arrived on time and did an excellent job bring the contents into our apartment.phillip K.
Customer did not leave a comment.Hector B.
Make sure all of your information is correct!! I ordered a 26ft truck and they tried to give me a 20ft so we had to wait longer for them to sort out the issue and bring us the correct size truck.Marina K.
Loved the Van, it was a new one. Your vehicles have come along way from what they used to be. Makes me want to buy a van just like it.Richard C.
Everyone I worked with to pickup and return was awesome. They were efficient and polite. Could not have asked for a better experience on a day that we couldn't get a truck anywhere in town.Carolyn D.
Customer did not leave a comment.Dawn L.
Customer did not leave a comment.Pierson G. | First Impressions
Rather expensive but decentCAROL H. | Overall Experience
Customer did not leave a comment.CHRISTOPHER H.
Poor signage for after hours drop offs.Jonathan B.
Customer did not leave a comment.GARETH M. | First Impressions
Customer did not leave a comment.Robert R. | Overall Experience
Ignition was tricky but worker showed me how to start the truck.Daniel C.
The employees are not friendly they seem bothered by customersAdrianne H.
Customer did not leave a comment.TALIA S.
Not much, Fred was great, very efficientMichael M.
Customer did not leave a comment.Linda G.
I have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too.. As long as I am in this area and need storage this u-haul storage will have my business.JACK J. | First Impressions
I have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too. My move out was only to facilitate a move back in so the two units I had could have the same billing date. As long as I am in this area and need storage this u-haul storage will have my business.JACK J. | Overall Experience
Way over pricedSheila B.
Customer did not leave a comment.CARRI B.
Customer did not leave a comment.patricia F.
Great job! I rent a pickup truck several times a year from this location, I have always received excellent service hereBruce K.
Truck was extremely dirtyRobin H.
Customer did not leave a comment.James P.
Customer did not leave a comment.corvin S.
Customer did not leave a comment.spencer W.
Customer did not leave a comment.Rulynne A.
Not make a customer walk down a very long parking lot (all the way to the curb) to search for the rental van. The van should be brought to the front of the store for pick up.Debra P.
Everything was as promised!April F. | Online Move In
Customer did not leave a comment.BELINDA L. | First Impressions
Customer did not leave a comment.REBECCA A.
Excellent and professional service!Cleveland J.
I DROVE BY, AND I SAW THE U-HUAL STORAGE SIGN....sharon k. | First Impressions
Customer did not leave a comment.TAMMY H. | First Impressions
The girl who helped me is why I rated everything so high. She was very helpful and kind with a great attitudeJulia T.
Customer did not leave a comment.Tim S.
Side of uhaul truck looked like it was attacked by wolverine.Joshua H.
The truck was very dirty , was not road tested as it bounced down the highway like the front tire was about to fall off . Couldn't even get up to the speed limit because of the bouncing and the steering was fun as it swayed from side to side . The truck also leaked transmission fluid all over my driveway so I have a very large stain about 18 inches round . The drivers door interior panel was broken and riveted together and the door handle was about to fall off. Had to roll down the window to slam the door so it would shut . Had to stop multiple times because the bouncing made us sick. Had to clean the windshield inside and out to see and the wipers need replaced. The air conditioning didn't work so the overall trip was awful. This truck should not be on the road. Staff didn't seem to care and never got a final email about the bill . Would be nice to talk to somebody at a higher level to discuss the situation.JAMES B.
The staff working was friendly, courteous and helpful.NICHOLAS S.
Great ServiceRASHAWN A. | First Impressions
Customer did not leave a comment.CHRISTINA W.
Customer did not leave a comment.GERALD H.
Uhaul caused major delays by switching up service locations.Carolyn W.
Customer did not leave a comment.Steven S.
Staff was focused on customer service and knew their processes. I will highly recommend your location. Exceptional Service.RefreshingTina S.
Customer did not leave a comment.STEVEN L. | Overall Experience
Customer did not leave a comment.Douglas B. | First Impressions
Customer did not leave a comment.Raekwon B.
Customer did not leave a comment.david r. | Overall Experience
Prompt and very helpfulTom W.
Customer did not leave a comment.Abigail C.
There are 2 stores in my town, this one on Brookpark road is the store with the nicer people. I always use this one.Joseph J.
Customer did not leave a comment.Malachai B. | Overall Experience
I wish that Uhaul had offered a veteran discount like other moving companies, and also the way they parked the trucks could be very hard for some people to manage getting out of the spaces without hitting another truck.Jaritt L.
Customer did not leave a comment.Paula S.
Customer did not leave a comment.Matthew B. | Overall Experience
Very helpful and curtious...Carlos L. | First Impressions
From the off-site customer service rep to the store employee who hooked up the trailer to the employee who unhooked it at drop-off, the whole operation went smoothly and I will be back several times next year to rent again.Don E.
I was at another location and this one is terrible compared to that one, there is trash and glass in the area, and the young black skinny guy is rude and can't add.Tonyetta T.
Customer did not leave a comment.Jasmine H.
Make sure everything is working properly on the vehicles. The air conditioning in the truck I rented was not working properly. It blew out air, however, it did not put out any cold air; it needed freon. I told the gentlemen behind the counter when I returned the truck that the air conditining was not working properly and needed freon, but there was no offer for a discount of some sort. Your staff was polite.Sherry M.
Compared to the Clark location in Cleveland, this place is like Heaven. They were professional and courteous, the rental was ready when I approached - running with the A/C running on a hot day. It was great and I really appreciated the level of customer service at this location, compared to Cleveland, where they gave my truck away when I was 30 minutes late.Benjamin D.
When I arrived to pick up the truck I was told they did not have the 2 Utility Dolly that was on my reservation . I should have been notified before I arrived so that I had time to pick one up at another place. Thanks to Maurice he caught us still in the lot and fnd us the two that we needed. I understand things happen but a heads up the day before would have saved alot of anxiety. All went well considering that minor hick up. Such is life🤣JOSEPH V.
They gave me a truck that had damage and I also reserved a Dolly that I didn't get because they claimed â€œthey didn't have any.â€ Also, the they didn't know where the truck was on the lot and I had to walk all over the large parking lot until I found it. The previous time I rented a truck from this same location the truck was in the front ready for me to inspect.Jason B.
Customer did not leave a comment.Brian K.
Nothing .just do what your your doing.great jobCheryl G.
We had some issues getting started due to the web app not updating the fuel and miles during check in and some user error with the truck. Randy and Cameron were a great help getting us squared away and out on the road.Jacob K.
I was over charged for my dolly. It said $10 when I reserved it. I was charged $20. I also signed up for the $14 insurance and it was modified to the $28. I would kindly like my refund. I will be calling tomorrow morningAngel H.
Customer did not leave a comment.David P.
Customer did not leave a comment.joel J.
Customer did not leave a comment.JOE D.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.Craig B.
Service was good, guys were well mannered and very helpful!Dane C.
I was charged 1700.00 more than agreed to. This was a scam and the error was on the employees side!Elizar R.
Customer did not leave a comment.WENDALYNN D. | First Impressions
Customer did not leave a comment.kimberly M. | First Impressions
Customer did not leave a comment.mario L.
I made a reservation and when I got there the space was taken and I had to go to a larger unit that was more expensive. When I asked the staff if they could check the other hauls in the area all they would do is give me the address. They said I would have to call myself. I think I should not have to pay the extra for the larger unit because I had the reservation. What’s the point of making one if they don’t hold it for you.Troy T. | First Impressions
When equiptment is reserved a week in advance, there should be no reason why its not available when I come to pick it up. I ordered an appliance dolly and the location I picked my moving truck up at said "we are out and we dont guarantee it to be in" Well then whats the point of reserving one online in the 1st place?????? I did my part and gave 5 days notice to UHaul. Why could someone not assure it would be there ? Its not hard just have on hand what people reserve AHEAD OF TIME. Having what I needed on moving day is important and I didnt have what I needed because UHaul failed to do something rather simple- have what I ordered in advance available to me! Its very poor planning on the companies part and creates a harder move for your customer. At the very least, someone could have contacted me ahead of time to notify me what I ordered would not be there and I would have to make other arrangements- but that would be adequate customer service and most companies could care less about that anymore. In fact Im sure this survey is just a waste of my time because someone will make an excuse for inconveniencing me, the customer. Wont be reccommending UHaul to anyone anytime soon.Sara S.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.Cody K.
Keep up the great work......employees were knowageable & friendly.....Douglas A.
Customer did not leave a comment.MIchael R.
Customer did not leave a comment.WLawrence W.
Trailers are not being checked in mornings. This time my cargo/covered trailer's electrical system was not working. Luckily, there was another trailer available BUT it was an open/utility trailer. I had to worry about rain getting our equipment wet. Also, I had to deal with bungy cords and other tools to hold our equipment in place and not fall off the trailer while moving down the highway. A prior time, a tire on the trailer was worn out. That cost me time. It seems to me that people are not checking trailers like they should. During this last rental, there was a need for road service. The customer service/caller rep that dealt with my case was OUTSTANDING. She was professional and pleasant. The road tech that came to me was VERY GOOD and a pleasant gentleman. I don't remember their names but they should be commended. These two good people probably will bring me back to UHaul.PIERO R.
I was suppose to pick up the truck at another location which was closer to me and I had to pick it up at another location. I was very disappointed that I was told 2 days before that I had to pick it up somewhere else. If a truck was not going to be available then I should have been told at the at the time I reserved it.. Not sure I will ever use U-Haul agiain,Terri M.
The truck did not feel safe to drive, I will be call corporate because I feel I was over chargedTonyetta T.
Not change my pickup locationTerry F.
very helpfulWayne and Dale F.
Customer did not leave a comment.Ammar D.
The air was not working and it was a hot dayAndrew M.
Customer did not leave a comment.Faith S.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.James T.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Debbie W.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.Debra S.
There was a whistling sounds that was obnoxious for hundreds of miles, pulled over to make sure passenger window was completely rolled up as tight as possible, and it was.. Also my wiper was not functioning properly, and when put on intermittent wipers they were squeaking.. The excellent side, the ride was very comfortable, great shocks, great driver seating, which enabled me to drive many hours without have to stop and stretch/walk.Jacquelyn W.
Employees are lacking!Crystal G.
Customer did not leave a comment.Danielle F.
Faster return checkout.George J.
When we went to get the truck, we had to give answers to questions that were already answered during the reservation and check-in online. The person was friendly and apologized so this wasn't a big deal. We weren't given great instructions on returning the truck. When we brought it back after hours, I didn't want to do the online check-in and have to pay $20 to confirm it was all done correctly so we parked the truck and came back in the morning before our deadline to return it. When we came in the morning, they just took the keys but didn't do an actual check-out process. They were busy cleaning trucks and told us we should have just put the keys in the drop box. They never mentioned the drop box when we check-out. They didn't record the actual mileage of the car, just put the mileage with the estimated mileage I gave on the reservation, which was 8 more miles than we actually drove. The truck itself was clean. There was minimal rain during our move but it was enough that water leak into the truck and got our things wet. The truck drove well otherwise. The gas tank didn't come full, which is annoying since then you have to estimate how much gas to put in before return and end up being in extra gas, but I guess that's another way U-Haul cuts costs.Nathanael H.
Customer did not leave a comment.BELINDA S. | Overall Experience
Customer did not leave a comment.DONALD G. | Overall Experience
Great customer assistance no hassle serviceRoberto S. | First Impressions
Customer did not leave a comment.Eric S. | Online Move In
Very nice and friendlyJessica S. | First Impressions
I do think it would be fair to have a pro rated situation on the last month. I paid full price but only used the storage unit for 8 days out of the 30days I paid forDouglas N. | Overall Experience
Customer did not leave a comment.Jennifer S. | First Impressions
Customer did not leave a comment.Karima W. | Online Move In
I confirmed rental on line and they did not have it. I got larger locker free but sent late notices. Called Corp and they said GM would call me-he did not. Went there to get smaller locker and code was not working. After clearing up late notice again I went to original locker to move out and it was tagged and licked!!! Parking area full of glass and debris. GM does not look or act as efficient as several years ago!!! Requesting 2nd free month.Victoria G. | Overall Experience
Everyone was great and the multiple access points created an easy move in and out experience. The complimentary free flatbeds helped moving quick and easy. I would use this location again for future storage needs!MICHAEL L. | Overall Experience
Terrible customer service!! They never picked up the phone when I would call! I made arrangements with the manager to move out of my storage unit and showed up to pay and move out several times and he wasn’t there and I was told by the other employees that they just spoke to him and he changed my lock and only he has the key to unlock and that I would have to come back when he was there. With my work schedule and currently no car I had to arrange rides to get there and rush there after work several times only to be told that the manager had just left 40 min ago or left early that day when I made sure with the employees the day before and they confirmed that the manager said he would definitely be there. The last week before I moved out I was constantly trying to get in touch with anyone there to make arrangements so that my stuff wasn’t sold and I couldn’t get through to anyone and the manager never reached out at all even after all the recent times I was literally at the U-Haul location ready to pay and move out and had to keep having them leave notes that I don’t even believe were put in the computer or relayed to the manager or could of been and manager just didn’t care, honestly I can see it going both ways. That place is a joke and the customer service there is absolutely unacceptable!! It caused such a stressful aggravating situation for something that could it be so simple. The manager was also extremely rude and the employees were as well and not helpful at all. The day before I moved out I kept trying to get in touch with someone at that location all day and nobody would answer the phone! I had to call the general U-Haul customer service help number to talk to someone and tell them what was happening. After about 15 min on hold I received a call from the Parma uhaul storage facility finally! It was the manager calling thanks to whoever the uhaul rep I spoke with was able to get in touch with him. The manager was extremely rude and disrespectful on the phone. I expressed how much I had been trying to get in touch with him recently etc that I tried to move out several times but he was never there etc. He then tells me that since he switched my uhaul storage lock with another lock even though it was just another uhaul lock that I know he had the key to. He told me that I would have to come in and pay what I owed in cash and also have to hire a locksmith to cut the lock that he put on which cost an extra $65 dollars!! Absolutely ridiculous!! Never again will I get a storage unit or any kind of service at this uhaul location again! I probably won’t even ever use any of U-Hauls services again because my experience was that awful!!!Stephanie L. | Overall Experience
I have never used a UHaul storage unit before but needed some place to store home furniture and items after moving from a 4 bedroom house into a 1 bedroom apt temporarily. I purchased the lock they sell and was informed I could not add my own additional lock. My items were there for approximately 2 years (had visited many times) when I discovered someone had broken in and stolen many boxes, slashed many open and had ruined pictures and other various smaller items. They had also taken many larger household items. UHaul denied any responsibility and their insurance dept claimed they had never heard policy of not being able to put your own lock on. By the way, I felt going with a unit inside with cameras would be the safest route. Nope! Therefore, I would never recommend this storage facility.Marci L. | Overall Experience
Less than poor!robin s. | Overall Experience
Customer did not leave a comment.Lisa C. | Overall Experience
Took me 2.5 hours to handle an an old $28 balance from 2 years ago. I reserved a truck for 10am had to have my reservations moved 3 times. Was on hold for 45 mins to speak to someone about it. Wasted my entire day and than my storage unit is too small and no one was there to help me!Teresa S. | Online Move In
Customer did not leave a comment.rosalianda v. | First Impressions
Customer did not leave a comment.BELINDA S. | First Impressions
The facility at Brookpark is very clean and well kept,I also rented one of the trucks,the staff has the best customer service ever!💯👍Veletta W. | Online Move In
The gal who helped me was very chill and easy going while maintaining professional attitude.MICHAEL L. | First Impressions
The reason for rating is I reserved on line and when I got there I was told no lockers. Then they wanted to send me to far locations. Eventually after begging I got a large locker but will have to move everything in a month!!!Victoria G. | First Impressions
The first registered place was awful. Had to go 30 minutes out of the to 2nd location which was great.Stephanie D. | First Impressions
Customer did not leave a comment.Tanu T. | Overall Experience
Price was to highThomas D. | Overall Experience
Customer did not leave a comment.Lena R. | Online Move In
They had the proper tools for unloadingALBERTUS, FLOYD S. | First Impressions
Customer did not leave a comment.linda m. | First Impressions
Customer did not leave a comment.Rozalind H. | First Impressions
Extremely expensive. The key code box is also very inconvenient, especially in winter time.STEFANIE F. | First Impressions
When I needed helped Uhaul was there for me. The staff is helpful and professional. The facility was cleaned and well maintained.Scotty C. | Overall Experience
Customer did not leave a comment.Tina H. | First Impressions
No issues and very reasonableRITA H. | First Impressions
Customer did not leave a comment.Christopher B. | Overall Experience
Customer did not leave a comment.Elizabeth R. | Overall Experience
Customer did not leave a comment.SAMANTHA R. | First Impressions
Customer did not leave a comment.Charles R. | First Impressions
Customer did not leave a comment.MONDAY O. | Overall Experience
Staff was very friendly and courteous.Catherine Z. | Overall Experience
Customer did not leave a comment.OLIVIA J. | First Impressions
I told the clerk that I was emptying my storage lockers the day it was done. I then had to endure several phone calls where I informed several people that the lockers were empty. One of which hung up on me. As well as numerous e mails. Your people do not communicate with each other.robert e. | Overall Experience
Dealt with two staff who were both helpful, especially the woman at the check in desk. My only suggestion is better directional signs both inside and outside the building. Inside the arrows on the floor are great, but I couldn't find the office until I ran into a staff member.Tracy M. | First Impressions
I think it's so cool that you can have your things stored in a safe heated area. So nice and clean inside.Robert F. | First Impressions
My furniture was safe and secure, and the staff were always available to help when needed.Kimberlyn H. | Overall Experience
Had billing issues continuously. Locked out of unit several times even though I was assured that would not happen. Your corporate system needs to be modified. Staff did all they could to try to fix the situation but were unable to do so. That is why I cannot recommend you to someone else.james b. | Overall Experience
Customer did not leave a comment.Alexa E. | First Impressions
If storage is needed again I’ll will rent again .. Thank you !Jose M. | Overall Experience
Customer did not leave a comment.Taqiyyah M. | Overall Experience
Customer did not leave a comment.Susan S. | Overall Experience
Customer did not leave a comment.shelby r. | Overall Experience
Made a reservation for a 10x15 unit when i arrived with all my stuff i was told they had none. Had to accept 2 units. Had to pay 120.00 to have a lock cut off because i could not get in my unit for 6 months and management wouldnt help. i made an appt for them to cut lock off because the doors on the unit are messed up and i could not open lock. Staff couldnt either. and when the day came i was told they no longer cut locks off. Noone notified me and i drove an hour to get there. I had movers empty my units dec 26 2021 and when they unloaded it into my apt all my stuff was infested with roaches. I called and was told the manager would call me. They never did. I informed them a honeless man was living in a unit and had lock picking equipment. Nothing was done. This place is a joke. Horrible. They should pay for the extermination of my apt. They never reimbursed me for a lock i returned either. I only needed one and they charged me for 2.Wavia J. | Overall Experience
Keep doing the wonderful work that you do and keep up the great customer service.HEAVENLY R. | Overall Experience
Customer did not leave a comment.Maleny M. | Online Move In
Customer did not leave a comment.yaylet y. | Overall Experience
Thank Youvalerie s. | Overall Experience
Customer did not leave a comment.Donald A. | Overall Experience
Customer did not leave a comment.LANETTALARYNE M. | Overall Experience
I appreciate UHaul for working with me when I couldn't pay the bill on time because of certain circumstances. I recommend storing your items here because the staff will work with you.Taletah B. | Overall Experience
Customer did not leave a comment.WILLIAM S. | Overall Experience
Customer did not leave a comment.ARKY C. | First Impressions
Your staff is amazing. I usually have terrible experiences with Uhaul facilities and the Uhaul staff is usually rude, short with me, and difficult to work with. The staff at Uhaul of Parma is fantastic. Everyone I encountered was pleasant and knowledgeable and the check in and check out procedures were quick and easy. This staff should be commended for their fine work.Patrick R. | Overall Experience
Customer did not leave a comment.Elvairis P. | First Impressions
Customer did not leave a comment.Marcia J. | Overall Experience
Customer did not leave a comment.Rosetta J. | Overall Experience
Except for past due notices I received when it was supposed to be taken out of my checking account it wasn’t late but I would get a$15.00 late charge this happened like 4times to me. Which added up to $60.00 for no reason. When I went in to ask about it it said it was the mails faultBlanche G. | Overall Experience
Many options available, very helpful and friendly staff.Kathleen I. | Overall Experience
Customer did not leave a comment.Monica R. | Overall Experience
Customer did not leave a comment.dawn f. | Overall Experience
The move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.Sharon M. | First Impressions
Customer did not leave a comment.norma d. | First Impressions
Customer did not leave a comment.Elizabeth R. | First Impressions
I ordered a unit on line. When I saw it, it was to sma