Customer Reviews for U-Haul Self-Storage of Parma

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Self-Storage of Parma

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August A. on

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The guy who helped us was so nice and helpful!

RON C. on

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Customer did not leave a comment.

Denise P. on

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I was very impressed with Uhaul. Schedule long was a breeze both For pick up and drop off. Everyone was so friendly and accommodating

Bobby H. on

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Tried to use self check in. Spent 20 minutes following directions and taking the same pictures over and over again just for the system to tell us it could not authenticate and we had to go inside. Whatever girl you had working behind the counter was such a bitch you would have thought her moving truck was being held up, not ours. She couldnt explain why the self check in didnt work for us since all the information on her screen was correct. After her nasty attitude we finally got our truck, 40 minutes after our scheduled pick up time. We rented the truck for 2 days and the second evening/night the lights in the back went out. We had to move all of our things in the dark. Will NEVER ever use Uhual again. Penske is where its at.

charles C. on

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Corey K. on

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michael L. on

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Rick B. on

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Told the gentlemen about the experience but didn't seem very interested......Truck ran well and was comfortable after cleaning it up.......It was cleaner and had more gas in it than when I picked it up with a quarter of a tank.....

Esmeralda I. on

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Customer did not leave a comment.

Amber K. on

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Service was absolutely terrible and I was told to bring back the truck with a full tank even though I got it on 3/4 of tank. Super expensive and did not have a good experience at all at this location. Would Not recommend sadly.

Samar S. on

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All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Roland T. on

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Muarice and the team at U Haul Parma were the best.

Robin R. on

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no problems

Nelson M. on

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Customer did not leave a comment.

Srinivasa K. on

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Agent Scott is excellent. It was very smooth transaction.

Faithann M. on

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Donald D. on

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very help full not like snow and stumph rd parma hts

Carol s. on

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Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

Victoria R. on

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Sharon D. on

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Excellent service!!!!! Very cooperative and helpful.

bruce K. on

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Scott B. on

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It's pretty obvious, when I order a 20 foot truck and an auto transport, provide the equipment needed at the facility I have ordered it from. Don't expect the customer to travel over 3 hours to obtain the equipment they have ordered.

michael M. on

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Extremely long wait time, in total was at U-Haul for over an hour. For some reason. the order was cancelled in the system when I arrived. Had to wait for 45 minutes for rep to create a new order. When they hooked up my car to the dolly, it was done incorrectly. The tire restraint straps were not put on correctly and were very loose. Also, there were no use of safety chains on the vehicle to keep it from rolling off the trailer. I had to have it reinspected and corrected by someone else.

Peggy N. on

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Keep up the great customer service and ease of rental.

DARRYL D. on

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Customer did not leave a comment.

Loretta T. on

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All went perfectly fine. No problem at all.

David H. on

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Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

Gary G. on

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Erik H. on

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Ronald L. on

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Tabitha M. on

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Walt K. on

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Jeff J. on

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The girl who helped me was awesome! Very nice and polite and she was a pleasure to deal with.

Tina F. on

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Customer did not leave a comment.

Jessica C. on

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This is a total mistake. My email and phone numbers are mistakenly connected to this rental. I rented a truck in July...all went well. But I am not the customer this time. The customer and contact info do not go together.

Troy T. on

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Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You

john C. on

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Ronald B. on

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william e. on

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Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

tamara c. on

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The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

Larry O. on

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Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Brian M. on

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Efficient

Kathy l. on

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The storage unit completely met our needs! Thank you!

Amy L. on

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Very helpful staff

JAMIE R. on

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Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

Kathy l. on

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Very smooth process to reserve and rent. Storage unit accessible and clean.

Karen T. on

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Very nice place

david c. on

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The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

lisa s. on

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Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

BILL M. on

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Your manager helped me through a difficult move. I like the direction your company is taking

Ireene W. on

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This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Betsy L. on

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Good

Savannah H. on

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Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

wayne t. on

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Thank you

Aaron B. on

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Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Sharron W. on

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We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Theodore W. on

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Not good at all

Thomas V. on

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Professional and courteous staff. Very helpful. Very clean and secure facility

thomas v. on

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Rational and courteous staff. Very clean and well run facility

Heather G. on

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sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Sharron M. on

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Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

eric p. on

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Was a great location and service. Staff was excellent!

Korrin W. on

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Great

kathleen c. on

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Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

JAMES H. on

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Great service by the team of workers there,Thank You.

John S. on

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Very helpful

Sharon Z. on

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very happy with u-hall!!

Kate K. on

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Would definitely recommend!

marianne k. on

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I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

brian h. on

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Good experience overall. Would use this service again.

Wilma G. on

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Thank u for good service

Freddy C. on

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Always clean and secure with friendly and helpful staff.

lillian d. on

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Thank you

dane h. on

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Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

Michelle W. on

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Great customer service

elaine p. on

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We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

jon s. on

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staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

Darlene M. on

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excellent customer service

Brian S. on

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Quick and friendly service!

Betty S. on

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All agents were courteous and knowledgeable! Very easy access to my unit!

Tyler B. on

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Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Zachary W. on

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The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

matt q. on

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Messed up our delivery and was forced to wait a day

Melissa H. on

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Everything was excellent. Thanks

Edward N. on

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Pleasure to deal with very helpful

sonya w. on

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My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

Michael C. on

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Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Sue K. on

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This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Matilde T. on

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The service was amazing tkns for you help

HALLI W. on

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The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

toni m. on

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The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

Otis J. on

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Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

WILLIE H. on

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The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

mallary w. on

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I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

John L. on

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The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

Win M. on

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Service was great, good communication

sonya w. on

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I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

Tom R. on

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Excellent Staff !!!!!

Raymond g. on

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Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Kevin K. on

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Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Daniel A. on

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The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Michelle H. on

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The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Kristin b. on

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I think they do a wonderful job taking care of customers

CAROLYN G. on

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UHaul delivered our goods from California to Ohio just as promised.

Joe P. on

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Don’t plan on ever returning

Abraham B. on

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With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Valerie L. on

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I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

jose r. on

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Everything is ok for now

joshua y. on

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Nice

Patricia F. on

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I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

kenneth w. on

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Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

Debbie L. on

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Nice and clean place

Margaret M. on

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excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Ronald S. on

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We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

amber b. on

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Amazing place, amazing staff. Would definitely recommend to anyone!

Denise H. on

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I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Susan C. on

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Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service