Customer Reviews for U-Haul Self-Storage of Parma

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Self-Storage of Parma

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MARY B. | First Impressions |
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There was one good employee working in the other employee wasn't so great don't know his name but it was a young boy I don't know why he didn't show me where my storage bin was but the other employee which was a girl helped me very not very good okay

heidi t. | Overall Experience |
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The bathroom was consistently dirty and/or non-functioning. There is a leak in the roof in the inside loading area. Makes me wonder if the roof isnt leaking elsewhere. Maurice is nice but when I was switched to 24 hr access in the middle of winter and I had trouble getting in (due to lack of communication), I tried to call Maurices phone number which is posted everywhere several times and I got no answer. I called the main uhaul number and they basically said "sorry we cant help you". I believe that communication is lacking with the customer service. Not everything is explained and all employees are not on the same page. Both lockers that I rented, they forgot to remove the zip ties from the storage doors. There always seems to be some sort of computer issues. One employee just said "our computers are going down it seems" in the middle of accommodating a customer and that its kind of a regular occurrance. If trying to call the facility or seeing them in person, the wait times are usually atrocious. There always seems to be new employees. The climate controlled units and loading zone (with carts) is pretty nice though. Ive never seen such a set up but it makes moving in and out so easy.

CRAIG M.
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Customer did not leave a comment.

Michelle K. | First Impressions |
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When uhaul on Lorain didn't have storage like promised I had to go to this one, prices for same facility were $40 higher, and they tried to make me buy there lock, they only allow a certain kind you can use, I already had that one so didn't have to purchase there's but what a scam don't tell you any of this before so you can decide... I feel with a big company it should be the same at every location...

WILL H. | Overall Experience |
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Customer did not leave a comment.

Mary S. | Overall Experience |
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I would recommend U-Haul in a heart beat

WILLIAM J.
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Truck needs steering tires

Alex C.
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Customer did not leave a comment.

Richard W. | Online Move In |
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Customer did not leave a comment.

CHRISTOPHER S.
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Customer did not leave a comment.

Lori H.
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kimyette f. | Overall Experience |
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Customer did not leave a comment.

Wendy C.
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Customer did not leave a comment.

ERNEST K.
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mary H.
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ALESHIA O.
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Customer did not leave a comment.

MARTIN O.
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Customer did not leave a comment.

Nancy B.
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Customer did not leave a comment.

BELINDA S.
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Customer did not leave a comment.

MARY B.
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The Store was very busy, but everyone was very friendly and so helpful. The owner Maurice was exceptional. I will use them in the future.

MICHELLE L.
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Customer did not leave a comment.

valerie s. | First Impressions |
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I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

Jani M.
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Customer did not leave a comment.

SUSAN G.
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We had a very smooth experience moving my daughter back home, and the price was great. Thank you!

MILENA N.
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Customer did not leave a comment.

CHIRSTIAN A.
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Make sure you put equipment that I paid for in the truck. I went all the way to my apartment to move and did not have my equipment in the truck and called uhaul back and they said there wasn't anything they could do about it and I had to waste my mileage to go back and pick the equipment up. I don't understand why my equipment wasn't in the truck prior to me picking the truck up. This specific location is very unprofessional.

martin o. | Overall Experience |
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Customer did not leave a comment.

Juanita C.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

ANTHONY L.
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Jani M. | First Impressions |
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Really excellent service!!

JoAnna C. | Overall Experience |
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Customer did not leave a comment.

Bobby H.
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huge place and friendly people. In and out quickly.

RASHAUD M.
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Customer did not leave a comment.

LISA S.
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Customer did not leave a comment.

Colleen K. | First Impressions |
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Customer did not leave a comment.

Neil M.
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David B.
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In Ohio there was no phone beforehand about the pick up. We had a few more things to put into the box. However, overall the entire experience was very good.

MICHAEL H.
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Customer did not leave a comment.

Anthony N.
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Customer did not leave a comment.

aaron G.
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The two women involved in delivery were fantastic. Shout out to Keisha for being able to maneuver those things! The staff at the location when I had to call for pick up seemed confused and disorganized.

David D.
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The Staff at the U-HALL facility was nothing less than Fantastic, Great place, great people

SONIKA S.
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This is my first and last time renting from this location. Upon arrival to pick up my rental, the clerk did not go over any safety guidelines, nor did they accompany me to the vehicle. They just sat in their chair and gave me verbal directions for a parking lot I was unfamiliar with. When I asked to be walked to the vehicle's location, the clerk stopped half way and just said "It's one of them up front." Then he left me there. The keys did not match any vehicles in the rows I was directed towards .. I ended up having to go back inside and ask for further assistance as I felt I was doing the employees job from the beginning. A different guy helped me (with the same not give a s#%t attitude) and ended up giving me a different truck without the dolly i rented and with less than a quarter of a tank of gas. I was told not to worry about it and i was still overcharged! S#%t service from, U-Haul Self-Storage of Parma 10701 Brookpark Rd Parma, OH 44130

Stephanie S. | Overall Experience |
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Staff was extremely friendly and helped whenever I needed it! Facility was was very clean and well maintained! Would use again!

Blaine O.
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perfection. I will use this location in the future.

John L.
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Maurice did a wondeful job. He was very personable and knowledgeable. Good job!

Julie P. | First Impressions |
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Only hard part was getting ahold of anyone over the phone. I physically came in to ask my questions. Called all weekend and waited 20-30 minutes before hanging up after all the prerecorded "someone will be with you shortly

Malinda D.
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I dont believe anything needs to change going off of my visit, the cashier was friendly and explained everything!

BENNIE A.
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Very professional and accommodating Service. Equipment in surprisingly great condition. I will be using this facility in the future and recommending!! I used another service prior on a semi regular basis but will now be using U haul for my personal and Business needs.Thanks to all... Bennie D'Agostino Roxx Starzz Anonymous LLC of Ohio.

DIANE B.
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Everything was fine

STEVEN F.
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Truck windshield was so filthy, I had to buy windex and rags to clean the inside. Also smelled from cigarette smoke.

RONALD B.
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Absolutely love the self return process!! The UHAUL app makes it an unbelievably easy process. I will definitely recommend UHAUL!!!

Amanda R.
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Checking out was extremely fast and easy, very happy

Robin H.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

MIGUEL M.
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Gracias

MARK H.
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The associate at the counter was helpful up until I made a complaint about dog hairs covering the seats in the vehicle she tried to vacuum the hairs off the seat but it didn't work they tried to offer me another vehicle which also had hairs covering the seats

JAZMYNE W.
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Customer did not leave a comment.

TIARA G.
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Customer did not leave a comment.

ROBERT S.
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The workers were very kind and courteous. You are doing a great job. Thanks for being there.

KIMBERLYN H.
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The KID was rude when I told them the miles didnt add up. They gave me a truck that WAS NOT SERVICED in between rentals. I had a truck with 4 tires that had low air . I was charged for miles I did not use and the link that I add info to BEFORE I LEAVE expired in the middle of my process.. On top of that... they would not accept my expired license even after I told him to call a manager . State of Ohio Law states that due to COVID-19 all expired licenses and registrations have an extra 90 days from date of expiration or Dec 1 , 2020 which ever comes first to renew . A Police officer can not issue a citation therefore Uhaul can not deny a rental because of it

Robert K.
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I was charged twice. I wanted to pay with cash, but u-haul charged my card, then without asking cancelled my pay, wich will take (as I was told) 5-10 days to receive the refund. Upon wich I was asked to pay with cash.

RYAN W.
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Customer did not leave a comment.

GREGORY G.
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Customer did not leave a comment.

KENNETH B. | First Impressions |
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Quick process, friendly helpful staff. Reasonable prices. A+ service

Brandon L. | First Impressions |
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Customer did not leave a comment.

andrea b. | Overall Experience |
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All my storage needs ,were well taken care OF!

Neil M.
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Everything went very smooth from reserving a truck to dropping it off!!

DARLENE L.
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Everyone who was working Friday, October 2 between Noon and 5... great job!!! Thank you!

KARLEE R.
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I absolutely love this location. I've used it twice in the last couple months to rent trucks for moving things and the parking lot is huge which makes it a lot less stressful than other uhaul locations and I loved that I could pick a truck up after work and drop it back off after hours by putting the key in the key box. Awesome!

KENNETH J.
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Would use this location again

Jamahal H.
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Customer did not leave a comment.

MATTHEW R.
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Very friendly and efficient staff. I would rent from this location again.

HECTOR B.
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Customer did not leave a comment.

BRUCE K.
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Customer did not leave a comment.

CANDICE S. | Overall Experience |
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Customer did not leave a comment.

DARNELL A.
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Outstanding service by the crew.

KRISHNA KISHORE C.
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overall good but due to heavy traffic didnot receive the truck previous day though i have the reservation, i have to change my plan due to that lost one day , other than that rest is very good and staff is very friendly

MICHAEL J.
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The man working was not helpful I felt like I was bothering him. I retired from a job doing customer service he needs training or termination. Maybe he needs to be in another line of work.

Alyssa K.
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Customer did not leave a comment.

martin o. | First Impressions |
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Everybody was very helpful explained everything in a way you could understand everything was clean and safe

adrianne H. | First Impressions |
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It’s a nice storage unit but very expensive

Deborah S.
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Customer did not leave a comment.

Vince B.
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Customer did not leave a comment.

DARNELL A.
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Great service!

Jennifer S.
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Customer did not leave a comment.

RANDY O.
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Excellent service

Brian B.
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Customer did not leave a comment.

Robert N.
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Quick friendly service

DANIEL P.
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all was fine

Richard M. | First Impressions |
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They made this transition very easy. I was so impressed by the costumer service. I will recommend this facility to my friends and family. They made sure I knew everything up front. It’s very clean. I am a very satisfied customer!!

Roberto D.
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Customer did not leave a comment.

KENNETH B.
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Customer did not leave a comment.

Glen H. | Online Move In |
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Website needs to better show keypad locations. All communications reference a gate despite Brookpark entrances having no gates.

TERRENCE D.
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Customer did not leave a comment.

WENDELL R.
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Your assistant manager was awesome. Because the computers were messing up and this caused my wait to be much longer than normal, until my return of equipment she gave me a discount. U-haul is always my first choice went renting equipment and because of your fantastic customer service the Parma location will always be my 1st choice.

Lawrence C.
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Took a while after dropping off the trailer to get a check in/return receipt. I even had some contacting me the day it was scheduled to be drop off to make sure I was still planning on dropping it off. But I dropped it off the day before it was scheduled to be dropped off. So it made me panic some about the drop off. But after talking that person they contacted the center and got it checked in.

Jim W.
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Customer did not leave a comment.

steve t. | First Impressions |
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My customer rep was very helpful and knowledgeable about the facility

Julie P. | Overall Experience |
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Customer did not leave a comment.

James C.
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IT was good thank you

Shane C.
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Better signage at roadway entrance to find it easier.

Mark S.
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I was not provided any paperwork from the pickup location. But the associate pointed me in the right direction to save a few bucks at the drop off. Thanks

Timothy S.
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Customer did not leave a comment.

Donald S.
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Customer did not leave a comment.

KENNETH K.
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Vehicle had smoker smell. online check in didn't work. Hitch on back of truck had "rough edge" and sliced my leg (would be safer if they rounded them out). Talked with an employee who has injured herself a few times the same way) Good rate, good pickup and drop off experience. Would definitely use them again.

WILLIAM J.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

DAVID K.
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Super fast easy and efficient. The counter person was friendly and easy to work with.

STEFANIE R.
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I wish someone would have told me check engine light comes on and I would at have had to waste my time calling and waiting on hold.

Lyzaida R.
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Excessive charges for nothing!! I received notification from my Bank with another debit for $11.17 Please stop to charge because already pay for the total was $48.33 and I returned the Van in the same condition was pickup. Additional I full the tank, so stop with the excessive charges.

THOMAS A.
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Customer did not leave a comment.

WILLIE H.
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Nothing at all

John T.
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Customer did not leave a comment.

Lorita L. | Online Move In |
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Customer did not leave a comment.

Iris R. | First Impressions |
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I was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul

Elizabeth P.
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Customer did not leave a comment.

Tracey L.
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I was under the impression that it was all through the application but I still had to find the truck on one end of the lot and then walk into the location to get the keys.

alice R. | Overall Experience |
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Everyone was so nie.

Joseph H.
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Customer did not leave a comment.

Matthew K.
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Customer did not leave a comment.

Callan O. | First Impressions |
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Customer did not leave a comment.

Andrea A.
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Lecrisha C.
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Jean A.
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Customer did not leave a comment.

Eric J.
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Rent a truck that has minor issues. Having a moving truck on a 80° day with no air conditioning and the oil light on and a violent vibration in the front end and a fuel gauge that didn't work . Definitely not gonna recommend anyone. I understand the business but when there is a line of the same size trucks that are in service to the next customer after me makes it even more inconvenient

Kate B. | Overall Experience |
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

BRIAN P.
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Customer did not leave a comment.

Christopher C. | First Impressions |
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Customer did not leave a comment.

Andrew C. | Online Move In |
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I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Jon Z. | First Impressions |
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Customer did not leave a comment.

Joseph K. | Overall Experience |
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Customer did not leave a comment.

gwendolyn r. | Overall Experience |
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This was an outstanding and convenient place to store my daughter’s college stuff.

Mariana G. | Overall Experience |
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Customer did not leave a comment.

Peter L. | Overall Experience |
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I moved out online on the 10th and the people that worked there never looked at the emails to check me out.. So now they said I didn't move out till the 15th now they trying to charged me 76$ for extra day or 2 ..dont be a customer with them they are out to rob you

Jerry D. | First Impressions |
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Customer did not leave a comment.

Victoria L. | Overall Experience |
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The lock on the storage unit we were given was broken, and we were assured it would be fixed. However, during the 2.5 months we used the unit, it was never fixed. We called several times to have it resolved, but we were told every time that it would take longer. The last time, a manager implied it was our fault for not calling more. However, that had been our third call. While the staff members at that location are very kind and helpful, the management is lacking. We would not recommend the business for that reason.

cynthia s. | First Impressions |
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Customer did not leave a comment.

Collen L. | Overall Experience |
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Had communication issues with the employees. I was asked to provide multiple people for the application or what not... did not have anyone to put down had to make up people. Asked to speak with manager.... he told employee to give me to another person whom was not a manager because i was upset. I filled everything out online and was being asked the same questions. Whats the purpose of reserving online? Once shifted to another employee she was great help but apparently she could have checked me in for the truck rental as well but didnt. Manager refused to help at that point and pushed me off to the employee inside. Very unhappy with my service. And overall experience. Once arrived the next day to put things in my storage unit cleaning lady was cleaning it. So i also was given a dirty unit that i had to wait 10 min to be cleaned. It was time consuming.

Samantha M. | First Impressions |
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Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

BOB G. | First Impressions |
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The staff and store manager were very accommodating to my needs. When there was a question about a turn signal not working the store manager came outside to correct it by switching out the tow-dolly with another one. I have since then used the offer for a storage unit and just recently got a second one to rent. Very clean store and outside parking lot and the areas around the storage units.

Priscilla O. | First Impressions |
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Customer did not leave a comment.

Nancy B. | First Impressions |
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I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can’t remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can’t thank those staff members enough.

Robin K. | Overall Experience |
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Customer did not leave a comment.

Peter L. | First Impressions |
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The girl that helped me explained everything very well and she was pretty ❤️

Frank O. | First Impressions |
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Customer did not leave a comment.

HAROLD D. | First Impressions |
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The person who rented me my unit was extremely courteous (even though I came in around closing time) and was able to answer all of my questions. She is a true asset to Uhaul! I did not even consider another storage business after speaking with her!

Scott B. | First Impressions |
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Storage unit I was assigned at the location was dirty and has trash in it. I am not putting my stuff in the unit until its cleaned out and disinfected. I will be calling the location tomorrow to complain and ask that the issue be addressed. I have pictures and would be glad to share them if needed

Barbara H. | First Impressions |
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Staff extremely friendly.

Robert M. | Overall Experience |
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Will only store my belongings at u hall

Eric Z. | Overall Experience |
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Customer did not leave a comment.

Amanda J. | Overall Experience |
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Customer did not leave a comment.

Jason K. | Overall Experience |
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Customer did not leave a comment.

Jennifer H. | Overall Experience |
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Customer did not leave a comment.

KEVIN G. | Overall Experience |
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Customer did not leave a comment.

jason c. | Overall Experience |
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Great service

burniece b. | First Impressions |
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Customer did not leave a comment.

Thomas C. | Overall Experience |
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Customer did not leave a comment.

ANITA C. | Overall Experience |
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Customer did not leave a comment.

WILL H. | First Impressions |
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Customer did not leave a comment.

Anthony S. | Online Move In |
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Customer did not leave a comment.

David M. | Overall Experience |
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Customer did not leave a comment.

Theresa C. | Overall Experience |
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Customer did not leave a comment.

Anna W. | Overall Experience |
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The amount of money to pay was high.

Anthony B. | Overall Experience |
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Customer did not leave a comment.

scott o. | Overall Experience |
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Customer did not leave a comment.

Thomas C. | First Impressions |
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Customer did not leave a comment.

gwendolyn r. | First Impressions |
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Customer did not leave a comment.

dominic c. | Overall Experience |
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My storage unit Leak with a bunch of water and ruin my things

Lisa D. | Overall Experience |
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I stopped in to discontinue my auto- withdrawal since I was moving and could finally empty my storage. The rep kindly removed it in the system and told me the date in which I had to empty it. Then i received calls declaring I was late on my payment. They said they would update the notes in the system. When I arrived, my lock was double locked by theirs... my unit number was lit up on the board in the office area. I felt like a criminal. I told them as much too. Also, the snow accumulation around the unit was bad and it was so icy, my elbow is still bruised from losing my footing when getting out of the truck. Place could be 5 stars if they just paid attention to the details. hen

orlando r. | Overall Experience |
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Customer did not leave a comment.

Angie U. | First Impressions |
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None

Virginia M. | First Impressions |
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none right now

ANITA C. | First Impressions |
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The employees were very helpful. Was dropping off at this location after driving from Kentucky. Very stressful day. They were very kind and showed where my storage unit was and how to use alarm.

David M. | First Impressions |
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Haul has come a very long way. Very well organized, very impressed with the size of the operation and services they provide. Great job Uhaul, will do it again. R. David Malone

Amy F. | Overall Experience |
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Everything was great here - no complaints! Staff was very friendly and both move in and move out were easy!

KEVIN G. | First Impressions |
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thank you

paula a. | First Impressions |
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Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula a. | Overall Experience |
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Great experience

fred m. | First Impressions |
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The staff was great and the facilities are very clean

Vanessa D. | Overall Experience |
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I love the staff at the UHaul on brookpark road

Lee G. | Overall Experience |
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None

Amanda W. | First Impressions |
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Mikayla was amazing! She was helpful and very informative!!!

Brian D. | Overall Experience |
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I notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.

David H. | Overall Experience |
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Very helpful and curitious

LaVita B. | Overall Experience |
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I am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!

Michael N. | Overall Experience |
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Great facilities

Samar S. | Overall Experience |
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All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Robin R. | Overall Experience |
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no problems

Carol s. | First Impressions |
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Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

David H. | Overall Experience |
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Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

Troy T. | Overall Experience |
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Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You

william e. | First Impressions |
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Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

tamara c. | Overall Experience |
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The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

Larry O. | First Impressions |
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Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Brian M. | First Impressions |
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Efficient

Kathy l. | Overall Experience |
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The storage unit completely met our needs! Thank you!

Amy L. | Overall Experience |
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Very helpful staff

JAMIE R. | First Impressions |
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Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

Kathy l. | First Impressions |
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Very smooth process to reserve and rent. Storage unit accessible and clean.

Karen T. | Overall Experience |
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Very nice place

david c. | First Impressions |
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The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

lisa s. | First Impressions |
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Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

BILL M. | Overall Experience |
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Your manager helped me through a difficult move. I like the direction your company is taking

Ireene W. | Overall Experience |
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This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Betsy L. | Overall Experience |
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Good

Savannah H. | Overall Experience |
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Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

wayne t. | Overall Experience |
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Thank you

Aaron B. | Overall Experience |
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Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Sharron W. | Overall Experience |
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We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Theodore W. | Overall Experience |
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Not good at all

Thomas V. | Overall Experience |
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Professional and courteous staff. Very helpful. Very clean and secure facility

thomas v. | First Impressions |
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Rational and courteous staff. Very clean and well run facility

Heather G. | Overall Experience |
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sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Sharron M. | Overall Experience |
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Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

eric p. | Overall Experience |
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Was a great location and service. Staff was excellent!

Korrin W. | Overall Experience |
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Great

kathleen c. | Overall Experience |
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Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

JAMES H. | First Impressions |
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Great service by the team of workers there,Thank You.

John S. | First Impressions |
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Very helpful

Sharon Z. | First Impressions |
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very happy with u-hall!!

Kate K. | Overall Experience |
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Would definitely recommend!

marianne k. | Overall Experience |
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I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

brian h. | Overall Experience |
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Good experience overall. Would use this service again.

Wilma G. | Overall Experience |
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Thank u for good service

Freddy C. | Overall Experience |
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Always clean and secure with friendly and helpful staff.

lillian d. | Overall Experience |
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Thank you

dane h. | Overall Experience |
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Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

Michelle W. | Overall Experience |
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Great customer service

elaine p. | Overall Experience |
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We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

jon s. | Overall Experience |
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staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

Darlene M. | Reservation |
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excellent customer service

Brian S. | Reservation |
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Quick and friendly service!

Betty S. | Overall Experience |
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All agents were courteous and knowledgeable! Very easy access to my unit!

Tyler B. | Overall Experience |
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Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Zachary W. | Overall Experience |
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The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

matt q. | Overall Experience |
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Messed up our delivery and was forced to wait a day

Melissa H. | Reservation |
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Everything was excellent. Thanks

Edward N. | Overall Experience |
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Pleasure to deal with very helpful

sonya w. | Overall Experience |
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My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

Michael C. | Reservation |
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Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Sue K. | Overall Experience |
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This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Matilde T. | Reservation |
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The service was amazing tkns for you help

HALLI W. | Overall Experience |
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The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

toni m. | Overall Experience |
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The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

Otis J. | Reservation |
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Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

WILLIE H. | Reservation |
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The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

mallary w. | Overall Experience |
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I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

John L. | Overall Experience |
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The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

Win M. | Overall Experience |
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Service was great, good communication

sonya w. | Reservation |
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I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

Tom R. | Overall Experience |
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Excellent Staff !!!!!

Raymond g. | Overall Experience |
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Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Kevin K. | Reservation |
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Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Daniel A. | Overall Experience |
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The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Michelle H. | Overall Experience |
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The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Kristin b. | Overall Experience |
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I think they do a wonderful job taking care of customers

CAROLYN G. | Overall Experience |
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UHaul delivered our goods from California to Ohio just as promised.

Joe P. | Overall Experience |
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Don’t plan on ever returning

Abraham B. | Overall Experience |
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With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Valerie L. | Overall Experience |
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I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

jose r. | Overall Experience |
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Everything is ok for now

joshua y. | Overall Experience |
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Nice

Patricia F. | Overall Experience |
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I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

kenneth w. | Overall Experience |
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Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

Debbie L. | Overall Experience |
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Nice and clean place

Margaret M. | Overall Experience |
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excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Ronald S. | Overall Experience |
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We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

amber b. | Overall Experience |
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Amazing place, amazing staff. Would definitely recommend to anyone!

Denise H. | Overall Experience |
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I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Susan C. | Overall Experience |
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Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service

No reviews have been submitted for this location.

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