Customer Reviews for U-Haul Storage at Andresen Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Andresen Rd

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MICHAEL B.
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Staff were welcoming & helpful. Equipment was ready when promised. Entire experience was smooth & easy. Will definitely go back here for my next rental.

Benjamin S.
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Customer did not leave a comment.

TYMOTHY T.
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It wasn't the people who were bad, it was your process. I typically rent a trailer from you monthly, and have had nothing but problems the last three rentals. I asked for a guarantee when making this reservation and was told I had it. Then I get a call morning of and am told the trailer size I wanted was no longer available so had to get a smaller one from a location farther away. Then I get there, and they have two of the size I wanted but was told they had been reserved that morning. I reserved ahead of time and can't get one?? Then the guy tells me there was no guarantee and he is sorry for the inconvenience. Listen to my call that you supposedly record, I asked for the guarantee!!

WARD DAVID M.
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Customer did not leave a comment.

Juan G.
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Unfortunately, offsetting the great services, I got charged for moving blankets I did not receive. I bought 6 at order creation on the website. Picked up Van, and about 60 miles into my trip I called the U-Haul location I got the van from, and told them I did not get the blankets. I was told that they would come off of the order. Then at drop off they told me again that it would come off the bill, but still showing on the invoice I received attached to the email. Please remove the charge of now $25, it was $30 originally. Thank you.

FLOYD M.
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the 20 truck I had was awesome , fantastic in the mountains . The gearing with the automatic transmission was perfect. Going cross country through the mountains rent this truck !!!! Floyd Michels

POLY K.
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No comment at this time.

Laura T.
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This truck was horrible to drive. Seems to need alignment.

ASHLEE G.
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How about employees don't give you the wrong truck, quote the truck they are handing you at 60,000 miles and the truck you got was at 99,000 miles so you go back to tell the associate and they locked the doors and ignored me as I was waving them down, than they tried hiding behind boxes to act as if they couldn't hear me banging on the doors. Worst customer service experience dive ever had. And I also paid for a dolly that I never got and was told I would get a refund but still haven't received that refund.

David L. | First Impressions |
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Customer did not leave a comment.

PATRICIA W.
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Personnel were polite, but I felt like they were a bit lost with what they were doing. I had to pay for a locker for storage, only to find out it was supposed to be given for free. I did get a refund though, so it's okay.

jeffrey L.
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Customer did not leave a comment.

Ramon C.
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Customer did not leave a comment.

PETER D.
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Nothing I can think of. They were very helpful getting the trailer hooked up and made sure everything was working as it should.

MASON M.
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Customer did not leave a comment.

larry H.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

SHERRI H.
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staff nice and very helpful. in and out quick. Parking availability was weird.

ROSEMARY R W.
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Customer did not leave a comment.

JAMIE ELLEN M.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

RANDY B.
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The service was kind and expedient.

Ronny M.
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Next time I ask for a 15 ft truck can you give me what I want and not give me a 10 ft truck instead or let me just drive off with it

RANDY N.
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Customer did not leave a comment.

Pamela L.
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Customer did not leave a comment.

Jean D.
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Customer did not leave a comment.

Jason L.
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Lady was so rude!!!!! And she lied to me! This place sucks. I've rented here 2 times. Never again!!!!!

DANIEL JAMES L.
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Trailer had grease and oil on the floor. When I cleaned it out PRIOR to using it, there where cigarette butts, matches, nails and Soil on the floor. The running lights flickered throughout the day. I checked the plug and it was fine. The staff was friendly but every time I go there, they are short staffed dye to people calling in sick.

Rafael Q. | Overall Experience |
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What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Robert G.
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Customer did not leave a comment.

Kun brandon O.
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Customer did not leave a comment.

RICHARD S.
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Customer did not leave a comment.

STEVEN BOYD M.
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Always a good experience! The people are great to work with.

LARRY E.
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Customer did not leave a comment.

Jude B.
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Customer did not leave a comment.

Rainey E.
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Customer did not leave a comment.

Andrew M.
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Customer did not leave a comment.

MELODIE B.
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Do not make people give duplicate information. Submitted license, credit card info online and had to duplicate everything in store.

DAVID P.
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I was really impressed at how the truck handled the load. It drove nicely operated extremely well Thanks

MICHAEL B.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

DANIEL JAMES L.
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Drivers door had to be slammed to close. Headlights were way out of alignment and unsafe. Customer service counter guy was excellent but all alone at 7:00. Sat on hold for 30 minutes only to find the person who put ne in hold went home.

Charles H.
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Customer did not leave a comment.

MATTHEW M.
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Very respectful and quick to get me what I needed.

RI T.
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Very friendly and helpful staff. Quick service and very easy drop-off procedure!

Darcie I.
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Customer did not leave a comment.

NICHOLAS WAYNE C.
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Customer did not leave a comment.

FRANK ERNEST F.
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Customer did not leave a comment.

EDWARD N.
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Not charge them late return fees when the App Didn't work for us and the employees still inside said we were fine!

MARC T.
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i reserved plastic boxes online and paid for them. However the computer system was wrong and the site didn't have them in stock. so i was left with buying cardboard ones.

TRACIE LYN M.
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Customer did not leave a comment.

THOMAS ANTHONY M.
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Customer did not leave a comment.

Ava P.
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Customer did not leave a comment.

TEODORO C.
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All was amazing confortable service

KHADIJA MOUHAMAD A.
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It took too long to get done. We expected to get in and go since I made reservations the day before

Timothy B.
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Customer did not leave a comment.

TYLER C.
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I rented the use of a dolly and was told I could just use the one in the truck and so when I got home there wasn't one in the truck so I called and let them know this right away and was told I wouldn't be charged when I brought the truck back and a note was made. When I returned the truck the price seemed and when I asked she said the dolly was removed and I was in a hurry and as of three am almost 12 hours later I get my email receipt and here is a charge for the dolly I never used and was told I wouldn't pay for and told when I asked that I didn't pay for it

Terence K.
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Customer did not leave a comment.

YUSUKE O.
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The moral of the employees were all down, it is important to keep the spirits up because this is customer facing business.

Brian V.
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returning vehicle staff took the person before me, then one after me while we all waited at our vehicles.

Kimberlee O.
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Customer did not leave a comment.

STUART F.
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Customer did not leave a comment.

DANIEL JOSEPH G.
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The parking lot was very busy when returning my rental. Better traffic control during busy times.

ROBERT SANFORD H.
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Customer did not leave a comment.

JAKOB LEE G.
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Customer service needs improvement

Jessica H.
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Online check in could be more efficient and quicker to respond or at least inform you they're still on the line while you're waiting

Brandon D.
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Fast and easy. The truck was clean. All the of employees I came in contact with were very friendly and helpful

CHRISTOPHER ERIC O.
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person at front desk was really sweet!! Not a complaint, just a compliment.

IURIE M N.
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inexperienced workers work here, one time I come and say that my car does not correspond to the load, and another time I come and say that it corresponds to the load that I want to transfer, what is it?🤔

Michele S.
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Customer did not leave a comment.

HOLLY M.
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I used my phone to pick up and drop off the Uhaul. This does save time by not having to wait in line (The app could use a few bug fixes, in my opinion.) I was impressed with the willingness to assist by the few friendly people I had spoken with. A backup camera would be super helpful in the bigger rigs.

MARGARETTA ELLEN H.
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Everything was fine!! Even with towing a vehicle behind-- everything went smoothly!!

MICHELLE N.
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I've submitted a formal dispute. This entire rental experience from begging to end has been awful.

jerry F.
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Customer did not leave a comment.

ROBERT E.
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Customer did not leave a comment.

REBECCA K.
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Kendra was an incredible U-Box forklift driver. I was quite impressed with her efficiency and advanced skill- level with this equipment.

Ken H.
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Customer did not leave a comment.

ARTHUR G.
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Counter help was Rude and had a long line . Would not call any one to help until a lady behind me was complaining.

JOHN A.
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trailer dirty. Had a blow out due to severely worn causing the blow out on tire. This created a 5 hour delay.

Steven M.
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It was very busy and kind of hectic but I would definitely use them again! I will reserve in advance next time! Thanks

Bonnie S. | Overall Experience |
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Customer did not leave a comment.

Lewis H.
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Customer did not leave a comment.

DOUGLAS MICHAEL C.
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The truck we got had a check engine light on and they tried to talk us in to a van. They finally gave us a truck that was reserved for someone else.

STEVEN S.
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The trlr I rented and left the yard with was broke,unsafe red tag..the whole team was so awesome exspecially the young blond girl..she is so smart and professional.SHE DESERVES A BIG RAISE SHE COULD GO FAR IN YOUR COMPANY!! although my trlr was screwed up I'll still go back.the whole team was kind, professional and caring.they all deserve something special!! They made a bad day good!

Ronald W.
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Customer did not leave a comment.

DANIEL PATRICK F.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

Robert C.
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Better than the pickup locations, but that is kind of a low bar. Either way, good job. You didn't lie to me as much as the corporate people did.

Gregory P.
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When I went online to do my reservation I also called a representative at the time and she had quoted me for a storage unit of $89.95 and when I got to the location they did not have any of those units available and so my only choice was to upgrade my unit but now that's going to cost me $139.99 a month which I realize that November has been waived for me but also not happy that I was quoted one price for a storage unit and now I'm having to pay more for a different storage unit because they did not have the storage unit on site

Glenn B.
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I can't think of anything that would have made it any easier. Trailer worked awesome, thank you!

SAMANTHA M.
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Customer did not leave a comment.

Cory M.
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Only some of the employees were wearing masks. Masks should be worn at all times. This caused undo stress. Also, there needs to be a better way to pickup and drop off keys for those that use the app.

Dana L.
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Customer did not leave a comment.

Rene M.
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Customer did not leave a comment.

Jared S.
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Customer did not leave a comment.

Rachel S.
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This location is very busy. It needs more counter help. Long waits to rent. Very friendly and helpful once you get past the line.

DAVID JASSEN S.
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Customer did not leave a comment.

PAULA JO D.
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Customer did not leave a comment.

Benjamin S.
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Customer did not leave a comment.

GLEN P.
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Customer did not leave a comment.

MELANIE KATHLEEN K.
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I was on hold for 1/2 hour then got cut off. Very frustrating. Next day on hold 1/2 hour to keep teuck. You I need a better way.

ANTHONY W.
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You are doing great, if it's not broke don't fix it.

Rachel H.
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You guys are great always nice very helpful and very fast when I come in I rented a truck here probably five or six times to move my things. After a nasty divorce and I enjoyed it so much that I actually moved my storage units to their facility I appreciate everything they did yo help my move easier

Wanda F. | First Impressions |
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The young lady that helped us was super friendly and such a pleasure to work with.

Zachary J. | First Impressions |
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The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Rafael Q. | First Impressions |
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Awesome service. Strong service commitment.

Mark W. | Overall Experience |
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Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

DONNA R. | Overall Experience |
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After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

Aubrey T. | First Impressions |
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Customer did not leave a comment.

Steven L. | Overall Experience |
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The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Alvaro J. | Overall Experience |
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Customer did not leave a comment.

Joseph M. | Overall Experience |
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Customer did not leave a comment.

Loretta B. | First Impressions |
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customer service was so slow!!!

Viola R. | Overall Experience |
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The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Thank you!

Jessica W. | First Impressions |
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The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Roxanne S. | Overall Experience |
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Customer did not leave a comment.

FIDEL F. | First Impressions |
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Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!

Steven L. | First Impressions |
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This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!

Sandra R. | Overall Experience |
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Customer did not leave a comment.

Bonnie S. | First Impressions |
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Staff was friendly and explained everything well.

DANIEL R. | First Impressions |
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Customer did not leave a comment.

Candy M. | Overall Experience |
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Thank you for your service. Greatly appreciated.

Katharine H. | Overall Experience |
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Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.

Dustin B. | Online Move In |
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Customer did not leave a comment.

VIOLA C. | Overall Experience |
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I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.

kirby h. | Overall Experience |
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Customer did not leave a comment.

Tia C. | First Impressions |
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Even though we’re all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.

SWAusan M. | First Impressions |
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my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer

Lacresha J. | Overall Experience |
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It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.

Vanyssa M. | Overall Experience |
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Customer did not leave a comment.

Todd F. | First Impressions |
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Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, “oh well my mani her said your in unit 34.” By this time I was very irritated. All my paperwork says unit 29. And the guy said, “well 34 doesn’t have a lock on it.” So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn’t work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn’t even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.

Kevin M. | First Impressions |
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Customer did not leave a comment.

Diann N. | Overall Experience |
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They were awesome to work with. I would go back there and use them again.

Tina S. | First Impressions |
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went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.

Terry B. | Overall Experience |
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Very helpful and courteous

Desiree S. | First Impressions |
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Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.

Joyce R. | Overall Experience |
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People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.

Mary C. | Overall Experience |
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*

donetta f. | Overall Experience |
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My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.

Linda L. | Overall Experience |
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I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.

Tena W. | Overall Experience |
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Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.

James M. | Overall Experience |
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The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.

Joyce R. | First Impressions |
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Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.

Keifer W. | Overall Experience |
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There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.

Dianne B. | First Impressions |
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Great service. Friendly and efficient.

DEBRA N. | Overall Experience |
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The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.

Sandra M. | Overall Experience |
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The only issue I have is the parking for customers. A little tight to get into at times

Theodore S. | Overall Experience |
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None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

ILYA G. | First Impressions |
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Sign-up process is buggy and very long.

Craig U. | Overall Experience |
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I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Brandi R. | First Impressions |
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The staff was very helpful and so nice!

John S. | Overall Experience |
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Very professional and helpful staff. The facility was safe and clean

Daniel W. | Overall Experience |
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Great service!

Patty B. | Overall Experience |
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friendly and very helpful employees

Tonja S. | Overall Experience |
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After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Delores H. | Overall Experience |
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Everyone happy and positive

TRACY B. | Overall Experience |
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Great customer service and friendly people

Mark R. | Overall Experience |
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No commrnts

Erin O. | Overall Experience |
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Z

Raean H. | Overall Experience |
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I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Jacqueline Jean E. | First Impressions |
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Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

AARON H. | Overall Experience |
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The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

Rosa E. | Overall Experience |
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Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Victor P. | First Impressions |
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Great Customer service appreciate step-by-step instructions great convenient location for us

Maria T. | Overall Experience |
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They were terrific!

Candi L. | Overall Experience |
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Hi

miguel q. | Reservation |
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Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

Michele R. | Overall Experience |
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I was happy with U-haul.

Jeffrey M. | Reservation |
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Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Robert C. | Overall Experience |
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this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

gloria s. | Reservation |
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The representatives were very pleasant and understandable. They attended my needs with patience.

Joseph F. | Reservation |
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Quick & easy, professional service.

Ike S. | Reservation |
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Awesome Equipment

RICHARD N. | Overall Experience |
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This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.

billy k. | Reservation |
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Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

Oriana W. | Overall Experience |
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I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.

CARMEN l. | Overall Experience |
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The Staff was very helpful and accommodating!

Steve B. | Reservation |
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Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

megan c. | Overall Experience |
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Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.

Thad L. | Overall Experience |
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McKenzie and her team are awesome! Everyone went out of their way to be helpful!

Nicole K. | Overall Experience |
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Everything was great!

Kelly M. | Overall Experience |
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Everything was great.

charles s. | Reservation |
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I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.

Margaret H. | Overall Experience |
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The whole process was convenient and hassle free. Thankful for this economic available service

andrew n. | Overall Experience |
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Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!

Rian H. | Overall Experience |
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Constant problems. Never able to fulfill needs despite having plenty of lead time. Customer service is non existent. Basically an oh well who cares attitude

No reviews have been submitted for this location.

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