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PETER C | First ImpressionsSelf Storage Units in Vancouver, WA, 98661
U-Haul Storage at Andresen Rd
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Orchards
12512 NE Fourth Plain Blvd, Vancouver, WA 98682 View Available Units3.4 miles from this location -
U-Haul Storage of Hazel Dell
8250 NE Hwy 99, Vancouver, WA 98665 View Available Units4.1 miles from this location -
U-Haul Storage at Columbia
955 N Columbia Blvd, Portland, OR 97217 View Available Units5.3 miles from this location -
U-Haul Storage at Sandy Blvd
7345 NE Sandy Blvd, Portland, OR 97213 View Available Units6.3 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Every time I needed assistance they were there to help. I never had any issues with them.
Sabrina J | Overall ExperienceI feel like the current manager has created a very efficient and helpful attitude amongst the entire work force. If I need your services again, I won't hesitate to go straight to Andresen Rd U-haul.😊 Thank you
Barry T | Overall ExperienceGreat employees, excellent customer service. Phenomenal sense of security for their facilities.
KAYLEE W | First ImpressionsMore employees might make THEIR experience better. They were very pleasant to me.
Marilynn M | Online Move InI only like Ashley Favre, She really helped me a lot. She does understand my situation very well, especially went through. I thank her so very very much. She is an awesome nice & polite person. I thank you thank you so very very much.
Teri M | Overall ExperienceThe staff was amazing. Courtney was so helpful and really made the experience so much better. I ran into a lot of systems issues unfortunately; they couldn’t find my reservation despite me having a confirmation email with an assigned unit, the security card stopped working for me and the system wouldn’t let them program a new one, there was confusion on their end about which unit my stuff was actually in. I didn’t like the policy that I couldn’t use a lock of my own choice. I had a really nice lock that uses a key, but was told I had to use one with the letter combo or number combo method. Well, I bought a word/letter lock from uhaul, set it up, took a picture of the word I chose, and made sure I could lock/unlock it both on and off the door several times. 20 days later I show up, put the code in, and the lock bar won’t budge more than a millimeter. They ended up having to get an angle grinder to cut the lock off. TL;DR STAFF WAS AMAZING, SYSTEM AND LOCK WERE BAD
Alexa H | Overall ExperienceGM Ashley is the best!
Cassie H | Overall ExperienceAshley is amazing. She was responsive and could make decision and get stuff done. Truly always had someone to help me and felt very taken care of. She is an asset
Corey S | Overall Experience1. I made my reservation by phone, directly to the facility, and had to call twice, requesting for my confirmation. I never received any confirmation, only to arrive from out-of-state with a full U-Haul trailer and no reservation on file. As a result, I had to pay more for storage which was the only one available, because the one I reserved wasn’t available. The situation wasn’t handled professionally. 2. Too many times I waited in line 30+ minutes to be helped. Clearly, they do not have enough staff members to help when more than one customer comes in at a time. 3. I heard too many times, that their computer systems were not operating properly. Computer systems or customer service?? The staff is nice, just not well organized or properly trained. Customer service skills needs great attention for improvement. Unfortunately, I cannot recommend this location.
CAROLYN E | Overall ExperienceAshley F. and her crew as usual always helpful.
Glenn W | Overall ExperienceNever enough customer service reps to help the customers quickly. Always have to wait because they have so much to do. Maybe analyze your busy times and add some additional people to move the customers through the process more quickly. When they are available, they know what to do and are professional. This location rents storage and trucks and associated items(hand trucks, dollys, moving blankets etc). They also sell tons of moving supplies. This is a busy location.
Patricia J | Overall ExperienceTo whom it may concern, my name is Elizabeth. The bash my unit was 202 I was supposed to have gotten my money back on the card because I had help moving my stuff out but there was no money on the card what is up with that please call me at 7028176212
Elizabeth B | Overall ExperienceCan't find my storage unit to pay online. Have left several messages but still not able to use the internet to make my payments on my storage unit
DAVID W | First ImpressionsClean, quick, and always accessible.
Jessica S | Overall ExperienceNothing bad comments all is good
Teresita F | First ImpressionsAshley the store manager @ Andersen Vancouver, Wa location is Amazing!
Tara P | First ImpressionsManager and staff all very helpful.
PAUL D | First Impressions