Customer Reviews for U-Haul Storage at Andresen Rd

4,999 reviews

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Very helpful and efficent operation.

Herman K. 
Rating:
3.0

The online pick up system did not work well. We waited in line for a very long time to get help and even then they routed us back to the online version. Drop off instructions were also not very clear. Overall the online system has room for improvement.

Adrianna Z. 
Rating:
5.0

The staff was really busy and very helpful.

Kara P. 
Rating:
1.0

Don't cheat customers on the gas and I'm gonna make sure I'm gonna write it on the review

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
3.0

The sliders on the appliance dolly I rented were not operational and as a result I damaged a threshold. There were at least a dozen dollies available, staff should had selected an operational piece of equipment for me. (I was not allowed to choose) Also, when I brought this to the attention of staff when I returned it they apologized but did not offer to make things right

galen P. 
Rating:
5.0

As often as I have used the service, I still can find no fault here.

JAMES C. 
Rating:
5.0

great location and people.

William S. 
Rating:
5.0

outstanding professionalism and personalities.

William S. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
4.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Jim V. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Mani B. 
Rating:
1.0

I was sent to this location due to the others location Rental condition. My 1st Rent location: The truck had parts missing and gas was taken out of the truck, I was asked if I would still drive it. I wasn't sure if that was a joke or not, but NOT safe or legal. A good way to get a ticket and crash possibly not knowing what's wrong with it. As far as Andresen Location goes, the staff there was very nice professional Kat and the Manager helped me. Would recommend Andresen because of those two.

Johnathon C. 
Rating:
5.0

Chloe took great care of us with our move. Very helpful and friendly. Great location and would recommend to anyone.

Kristopher M. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

The gal checking in was knowledgeable but not too friendly. Everyone else was awesome. The trailer worked out wonderful. Clean and dry, and easy to load

Ed P. 
Rating:
5.0

Customer did not leave a comment.

norm M. 
Rating:
1.0

Customer did not leave a comment.

Ricardo M. 
Rating:
3.0

Had to go to other location to pick up trailor employee gave us erong information. Told us everything was paid for just need to puck up trailor but it was not all down we were misinformed better taining is needed.

CHASE A. 
Rating:
4.0

Customer did not leave a comment.

ANNE W. 
Rating:
5.0

Customer did not leave a comment.

Tammi W. 
Rating:
5.0

Customer did not leave a comment.

Oleg B. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
3.0

Long check in and check out time. Was returning my truck close to closing time and staff had attitude when the contract came up wrong on their end and I had the correct contract with me that I got at pick up. The staff weren't interested in what my printed contract said and wanted to charge me additional money for miles I had alloted.

Samantha A. 
Rating:
4.0

I was given the wrong truck initially, but aside from that everyone was very friendly professional and helpful.

Robert M. 
Rating:
5.0

The person who helped me was great

Joshua D. 
Rating:
5.0

You guys doing great job already!

Jorge P. 
Rating:
5.0

Mobile check in/out fantastic!!

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

Very good customer service!

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

lexus S. 
Rating:
4.0

Not have the 3 people in the store behind the counter all run out with varying degrees of "I'm on lunch, my shift is almost over, I'm not trained behind the counter" when a customer walks in. The lady that finally did help me was nice and the lot people were helpful coming and going. I've consistently had good experiences at this location, but c'mon millenials.

WESLEY H. 
Rating:
5.0

Everything went smoothly and efficiently.

Cyra S. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

TERESA N. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Enjoyed pick up and drop off staff

Tyrone D. 
Rating:
5.0

Staff very polite and helpful

Todd M. 
Rating:
5.0

Please add to your address description location the words ( Intersection of Burton Road and Andresen Road ). My GPS unit in my truck sent me , one mile north of there , totally wrong. Not the first time a GPS made a mistake. The address was totally correct. That cost me 20 minutes. Thank you.

Eugene E. 
Rating:
5.0

after hours check in was sloowww. using the online or phone system . However , i was able to get this stores manager right away and she was great !

JESSE B. 
Rating:
4.0

Everything was good except at 70 miles an hour the front tires were out of balance shook the steering wheel violently .

Tracy A. 
Rating:
3.0

Fantastic customer service. The property layout can be confusing and not the best laid out, but it's probably best for the space. Thanks for the great service and extremely clean truck!

Paul A. 
Rating:
5.0

I marked that the unit was clean and maintained however, a faulty door latch caused the door to open while in transit and we lost some items. The manager made it right with us so I will be back for future.

Cris T. 
Rating:
2.0

Employees were complacent and not helpful with the technology. Was treated like I should know what needs to be done rather than being helpful when I asked questions. Drop off experience after hours was difficult as the online platform had technical issues for 20 min and the drop box was not clearly labeled on the building.

Kelly W. 
Rating:
5.0

Very friendly and efficient employee. She got me checked in and on my way in no time.

Guy P. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

It was great service, couldn't say it needed improved.

Karla D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR I. 
Rating:
1.0

Overcharging prices, I was charged 206$ for a 26' truck that was driven exactly 1.4 miles round trip before exchanging it for. 15' truck, which i was then charged 62$ upon return for mileage and safe move fees, then charged $177 for the 15' truck, along with a 44$ unknown charge with no explanation even though I filled the gas tank to a point exceeding what it was upon pick up. None of the charges make sense, overall I paid 400$+ for an in town move.

Staffan M. 
Rating:
1.0

The van we rented was filthy didn't have the amount of gas as stated the outside of the van was so dirty then on top of the filth they charged me for cleaning so thanks never will I rent with uhaul again

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

bennie B. 
Rating:
4.0

Your box storage loading service via tractor trailer that blocks all trailers and I had to beg them after 30 minutes to hand dolly out of blocked area. (Would like to suggest keeping a 15' alley with box trailer/truck) thanks

Michael J. 
Rating:
4.0

Customer did not leave a comment.

GARY A B. 
Rating:
5.0

Cloe was wonderful to work with as I arrived to rent the moving van. Ashley handled any issues that came up in a fast, effective and fair manner, while acting with integrity & attention to customer service. The young man who checked in the truck was considerate and helpful as well. Thank you Andresen U-haul. Your professionalism and Customer service is why I don't like to go to other locations, because I am far too often disappointed by comparison.

Gayla G. 
Rating:
1.0

Stop over charging. I was charge twiced!

Karen K. 
Rating:
5.0

Good, trouble-free equipment and no-hassle check in!

Ronald W. 
Rating:
5.0

Very friendly and helpful counterperson.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

The seats were full of dog hair but the rest was clean.

Susan E. 
Rating:
4.0

I ordered double axle trailer with loading ramp and was assured at each of the three steps, that is what I would get. The check out /lot man stated the tailgate would lower for a ramp. It did not. On return, manager reduced my fee by half, somewhat mitigating the inconvenience.

Steve Z. 
Rating:
4.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Even though the truck seemed a little rough with us I still know that this is my favorite location. I enjoy working with the staff. We complained to management that we felt the brakes were not good and there were a couple of other small things wrong with the truck. Ashley, the manager took care of us with such grace and I was so happy with the way things were handled. You've got a good crew there.

JANA T. 
Rating:
5.0

Excellent Service!!

Marilyn M. 
Rating:
3.0

No enthusiasm

Christina T. 
Rating:
5.0

Great job.

Pat C. 
Rating:
5.0

Everything went smooth, no improvement needed at this time

Duane E. 
Rating:
4.0

have your after hour return process be more intuitive

Craig E. 
Rating:
5.0

Everyone is always so nice and they are super efficient. Thank you for the great customer service!

Monica B. 
Rating:
3.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Very helpful.

Jerry G. 
Rating:
5.0

Thank you very much, excellent service, the people who attended us very kind.

Maria Z. 
Rating:
4.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Staff were busy, but quick, friendly, & helpful! Great availability of products and great prices!

Kaytena G. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Equipment was clean! But unfortunately the truck we had drifted right DRASTICALLY. Not sure if it was a tire pressure issue or just because of the alignment (most likely), but it pulled right a lot and was a small strain to keep it in the middle of the road. Even when the truck was empty, it was as bad, so it wasn't really because of uneven loading.

Noah G. 
Rating:
5.0

Customer did not leave a comment.

SCONSONS P. 
Rating:
4.0

Another good experience with Uhaul, thank you.

Martin D. 
Rating:
5.0

Thank you

Michael Q. 
Rating:
2.0

Upon return, I was told to wait out by the rental vehicle for an attendant (had to be outside the vehicle so the attendant would be able to see me, apparently) I waited in the cold and rain for about 20 min and then decided to simply drop the keys in the return and leave. I was clearly forgotten about and had other things to take care of.

Thomas M. 
Rating:
1.0

Not enough employees to handle the volume of customers. Employees visibly irritated and slow moving. I waited for 45 minutes to be helped by an attendant. I will never rent at this location again

Dillan Q. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
2.0

Disorganized! Very frustrating that trailers have antiquated light systems and I was required to purchase an adapter to connect the lights.

John F. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Less talking more working not leaving for lunch when the line is packed out the door

Mario O. 
Rating:
5.0

Customer did not leave a comment.

JANET E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY V.  |  First Impressions 
Rating:
5.0

VERY IMPORTANT PLACE I WILL LET MY FRIEND FAMILY KNOW ABOUT Y'ALL

jackie f.  |  Overall Experience 
Rating:
5.0

I always use this location if I need storage and/ or a truck. They have always been very courteous and professional. I also have recommended them and will continue to do so.

RAEAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crishuana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinity E.  |  First Impressions 
Rating:
5.0

There may have been some bumps along the way, but management and Robert made everything work out and end smoothly!

JOHNATHAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JEAN B.  |  Overall Experience 
Rating:
5.0

I really think you need to light on inside of units.

Dee C.  |  Overall Experience 
Rating:
5.0

The staff is friendly but the person who says she owns it has no customer service skills. Just think she could use a little training. The rest of the staff is very nice, not going to let one person ruin a 5 star place.

JEFF H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATH T.  |  Overall Experience 
Rating:
2.0

Rent elsewhere

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrah A.  |  Overall Experience 
Rating:
1.0

They double charge me and I had to pay 35 bucks late fees because of this happening then it's taking long for them to return. Every time I don't have the money in my account that's a 35 charge.

Veronica M.  |  Online Move In 
Rating:
1.0

My entire experience with storage and truck rental was horrible and almost criminal on there part.

Diana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demitria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mona W.  |  Overall Experience 
Rating:
4.0

Thank you for your help

Margo G.  |  Overall Experience 
Rating:
3.0

The facility is great as well as the customer service there.. I am just not happy on how you make a reservation on line for a unit expecting to get that one when you get there with that price and you get something completely different for more money. The gal that checked me in stated they didn't have that one available. So why did I reserve it in the 1st place ? It was significantly more expensive than the one I reserved. This is the reason I only kept it for a couple months before moving my stuff out. Not happy about that as I did try to email a manager and have yet to receive a response and I moved my stuff in in October 2021. And it is now December 2021.

Nicole M.  |  Overall Experience 
Rating:
4.0

My problem is that there were frequent problems in accessing the unit using the TouchPad. Really aggravating

Shirley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

efrain t.  |  Overall Experience 
Rating:
5.0

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn’t have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

THOMAS FRANKLIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vern G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meskelo B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donsha J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia P.  |  First Impressions 
Rating:
3.0

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci F.  |  First Impressions 
Rating:
4.0

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Y.  |  First Impressions 
Rating:
4.0

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

janet s.  |  Overall Experience 
Rating:
5.0

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

FIDEL F.  |  Overall Experience 
Rating:
4.0

Waiting in line was somewhat slow.

Robert C.  |  Overall Experience 
Rating:
4.0

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Danyel B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERRY C.  |  Overall Experience 
Rating:
5.0

Exelente servicio muy buena experiencia y el personal muy agradable

alexandra t.  |  Overall Experience 
Rating:
5.0

Above and beyond!

Jessica S.  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and quick. Unit was clean when I started and cleaner when I left. Units in the back have a narrow drive. I eould use this location again.

MELVIN J.  |  Overall Experience 
Rating:
1.0

Very unhappy with the service

Tyquisha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon B.  |  First Impressions 
Rating:
1.0

Left unit before next payment due and Uhaul is still trying to charge me for unit. The general manager is of no assistance.

PETER R.  |  Overall Experience 
Rating:
5.0

I appreciated all the great help!!

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawni S.  |  First Impressions 
Rating:
5.0

The storage was easily accessible, clean and had convenient hours. The staff was always super helpful.

Deborah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELVIN J.  |  First Impressions 
Rating:
1.0

Customer service sucks. Everyone acts like they are in a hurry or don’t have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Deven T.  |  Overall Experience 
Rating:
5.0

Great people and perfect storage facility.

Allen R.  |  Overall Experience 
Rating:
5.0

The staff was busy but quick and responsive.

Cliff S.  |  First Impressions 
Rating:
5.0

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Deborah R.  |  First Impressions 
Rating:
1.0

Horrible customer service and Jose should replace Hugh as he it more competent.

PETER R.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Bonnie S.  |  First Impressions 
Rating:
5.0

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Tameran C P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK C.  |  Overall Experience 
Rating:
1.0

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Alan K.  |  Overall Experience 
Rating:
5.0

Great people who always seem to help.

Allen R.  |  First Impressions 
Rating:
2.0

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

BRITTANY MICHELL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce S.  |  First Impressions 
Rating:
3.0

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn’t normal for me so my capacity to think clearly wasn’t real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don’t believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I’ve always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn’t secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, “Thank you for your tolerance Hugh! I can totally see why they leave you in charge” and “F#€k off Missy! I hope I don’t run into you during my visits to my storage. Now that you’ve insulted me in front of my family, I don’t want to have to see you again!”

Kathryn S.  |  First Impressions 
Rating:
5.0

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

SENORA DONITA E.  |  Overall Experience 
Rating:
5.0

Staff currently there is an amazing team of professionals.

Calvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASSIE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY H.  |  Overall Experience 
Rating:
4.0

Everything is great except the parking. I’ve had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TROY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Rafael Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie S.  |  Overall Experience 
Rating:
5.0

The young lady that helped us was super friendly and such a pleasure to work with.

Wanda F.  |  First Impressions 
Rating:
3.0

The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Zachary J.  |  First Impressions 
Rating:
5.0

Awesome service. Strong service commitment.

Rafael Q.  |  First Impressions 
Rating:
5.0

Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

Mark W.  |  Overall Experience 
Rating:
1.0

After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

DONNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey T.  |  First Impressions 
Rating:
2.0

The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
1.0

customer service was so slow!!!

Loretta B.  |  First Impressions 
Rating:
5.0

The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Thank you!

Viola R.  |  Overall Experience 
Rating:
4.0

The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Jessica W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne S.  |  Overall Experience 
Rating:
5.0

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!

FIDEL F.  |  First Impressions 
Rating:
1.0

This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!

Steven L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
5.0

Staff was friendly and explained everything well.

Bonnie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL R.  |  First Impressions 
Rating:
4.0

Thank you for your service. Greatly appreciated.

Candy M.  |  Overall Experience 
Rating:
1.0

Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.

Katharine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin B.  |  Online Move In 
Rating:
5.0

I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.

VIOLA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kirby h.  |  Overall Experience 
Rating:
5.0

Even though we’re all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.

Tia C.  |  First Impressions 
Rating:
1.0

my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer

SWAusan M.  |  First Impressions 
Rating:
4.0

It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.

Lacresha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanyssa B.  |  Overall Experience 
Rating:
1.0

Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, “oh well my mani her said your in unit 34.” By this time I was very irritated. All my paperwork says unit 29. And the guy said, “well 34 doesn’t have a lock on it.” So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn’t work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn’t even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.

Todd F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

They were awesome to work with. I would go back there and use them again.

Diann N.  |  Overall Experience 
Rating:
1.0

went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.

Tina S.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Terry B.  |  Overall Experience 
Rating:
4.0

Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.

Desiree S.  |  First Impressions 
Rating:
1.0

People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.

Joyce R.  |  Overall Experience 
Rating:
5.0

*

Mary C.  |  Overall Experience 
Rating:
5.0

My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.

donetta f.  |  Overall Experience 
Rating:
3.0

I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.

Linda L.  |  Overall Experience 
Rating:
5.0

Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.

Tena W.  |  Overall Experience 
Rating:
5.0

The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.

James M.  |  Overall Experience 
Rating:
3.0

Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.

Joyce R.  |  First Impressions 
Rating:
2.0

There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.

Keifer W.  |  Overall Experience 
Rating:
5.0

Great service. Friendly and efficient.

Dianne B.  |  First Impressions 
Rating:
4.0

The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.

DEBRA N.  |  Overall Experience 
Rating:
4.0

The only issue I have is the parking for customers. A little tight to get into at times

Sandra M.  |  Overall Experience 
Rating:
3.0

None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

Theodore S.  |  Overall Experience 
Rating:
4.0

Sign-up process is buggy and very long.

ILYA G.  |  First Impressions 
Rating:
3.0

I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Craig U.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and so nice!

Brandi R.  |  First Impressions 
Rating:
5.0

Very professional and helpful staff. The facility was safe and clean

John S.  |  Overall Experience 
Rating:
5.0

Great service!

Daniel W.  |  Overall Experience 
Rating:
5.0

friendly and very helpful employees

Patty B.  |  Overall Experience 
Rating:
2.0

After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Tonja S.  |  Overall Experience 
Rating:
4.0

Everyone happy and positive

Delores H.  |  Overall Experience 
Rating:
4.0

Great customer service and friendly people

TRACY B.  |  Overall Experience 
Rating:
4.0

No commrnts

Mark R.  |  Overall Experience 
Rating:
4.0

Z

Erin O.  |  Overall Experience 
Rating:
5.0

I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Raean H.  |  Overall Experience 
Rating:
5.0

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean E.  |  First Impressions 
Rating:
5.0

The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

AARON H.  |  Overall Experience 
Rating:
5.0

Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Rosa E.  |  Overall Experience 
Rating:
4.0

Great Customer service appreciate step-by-step instructions great convenient location for us

Victor P.  |  First Impressions 
Rating:
5.0

They were terrific!

Maria T.  |  Overall Experience 
Rating:
2.0

Hi

Candi L.  |  Overall Experience 
Rating:
5.0

Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

miguel q.  |  Reservation 
Rating:
5.0

I was happy with U-haul.

Michele R.  |  Overall Experience 
Rating:
5.0

Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Jeffrey M.  |  Reservation 
Rating:
2.0

this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

Robert C.  |  Overall Experience 
Rating:
5.0

The representatives were very pleasant and understandable. They attended my needs with patience.

gloria s.  |  Reservation 
Rating:
5.0

Quick & easy, professional service.

Joseph F.  |  Reservation 
Rating:
5.0

Awesome Equipment

Ike S.  |  Reservation 
Rating:
5.0

This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.

RICHARD N.  |  Overall Experience 
Rating:
4.0

Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

billy k.  |  Reservation 
Rating:
2.0

I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.

Oriana W.  |  Overall Experience 
Rating:
5.0

The Staff was very helpful and accommodating!

CARMEN l.  |  Overall Experience 
Rating:
5.0

Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

Steve B.  |  Reservation 
Rating:
3.0

Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.

megan c.  |  Overall Experience 
Rating:
5.0

McKenzie and her team are awesome! Everyone went out of their way to be helpful!

Thad L.  |  Overall Experience 
Rating:
5.0

Everything was great!

Nicole K.  |  Overall Experience 
Rating:
5.0

Everything was great.

Kelly M.  |  Overall Experience 
Rating:
1.0

I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.

charles s.  |  Reservation 
Rating:
5.0

The whole process was convenient and hassle free. Thankful for this economic available service

Margaret H.  |  Overall Experience 
Rating:
5.0

Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!

andrew n.  |  Overall Experience 
Rating:
2.0

Constant problems. Never able to fulfill needs despite having plenty of lead time. Customer service is non existent. Basically an oh well who cares attitude

Rian H.  |  Overall Experience 
No reviews have been submitted for this location.

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