Customer Reviews for U-Haul Storage at Andresen Rd

4203 reviews

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Impossible website and review access.

TIMOTHY D. 
Rating:
4.0

There was not a delay in the u-haul box delivery but a delay in having it ready. According to the “computer system” I was due to pick it up 6/22 but I had confirmed with on-site staff the week before that I would be there 6/21, since my box arrived to I-haul on 6/17. The u-haul staff never updated her location which caused all the confusion, delay, & tremendous stress. Alfredo & Rodrigo in management helped to resolve the confusion and fix the problem. It appears the lack of communication from 1-staff member caused the issue. Maybe U-haul could update the computer program to allow staff to communicate better.

Lissette G. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

CARY MARK W. 
Rating:
4.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
1.0

Employees are unprofessional and rude. I will not go back to this location again. Employees were talking about getting drunk and having hangovers to stealing from the company because his till was $11 over. Then getting my rental and needed an adapter for my truck an employee was angry because i choose not to give my personal information to hjim to enter into his personal phone.

TRICHA LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

MELVIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELISA W. 
Rating:
1.0

Customer service sucks. Everyone acts like they are in a hurry or don’t have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Deven T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Fast and Efficient. Very Nice People.

Juan O. 
Rating:
5.0

Great people and perfect storage facility.

Allen R.  |  Overall Experience 
Rating:
5.0

Fast and friendly

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAYLOR C. 
Rating:
1.0

I dealt with a U-Haul employee named Joey that was very rude to me.

Bobby S. 
Rating:
1.0

The lady didn't even suggest me bringing the uhaul truck back to the same location for the same rate and instead I payed 200 dollars when it should of been only 50 bucks. She should be fired, she was super rude and unprofessional. She was the one that checked me in.

Vasily J. 
Rating:
5.0

Bench outside to sit on while waiting to be picked up.

CHRISTOPHER C. 
Rating:
5.0

I encounted a problem with the starting mileage being off by 200 miles that couldn't be fixed with the link. At my request, the team went off the grid to get me on the road quuck and solve the problem when I got back.

KELLY C. 
Rating:
3.0

The service was fine, but the truck was dangerous! It has a badly worn front end and lots of slop in the steering. It was difficult to keep in my lane. As I started the climb over Mt Hood, the battery warning light came on and the voltage dropped progressively lower. I decided to turn back to Gresham rather than risk breaking down on the mountain. It died on the way back and I was forced to the side of the road. I'm fairly mechanical and had a toolkit and was able to isolate the problem to a loose battery cable. After tightening the cables, it fired up and ran fine for the remainder the trip, although I wrestled with the steering the whole time!

David K. 
Rating:
3.0

My only complaint is that when I asked about dropping off after hours it was not at all mentioned a extra $20 fee. In that I was very disappointed.

SARAH C. 
Rating:
5.0

Best experience but have you seen this location since 2003 with no problems Ever. Checked in in line and left with my truck in fifteen minutes. Returned in ten minutes outside!!!

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Jon Y. 
Rating:
4.0

Customer did not leave a comment.

Leo H. 
Rating:
5.0

Every one from those on the phone and text contact to those in person were great. Will use same two locations in near future.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

FORREST B. 
Rating:
4.0

It was a good service, however migth inprove if you have more people in the front desk

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
1.0

Customer did not leave a comment.

DEBORAH ANN H. 
Rating:
5.0

possibly more personell in the showroom would make things go a little faster.

DAVID LOUIS K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Jose helped me with my claim and was very understanding with all the problems I had.

John V. 
Rating:
5.0

Fast friendly service,

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

SHANA C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

JASON CHRISTOPHE O. 
Rating:
5.0

When returning let the customer know that they should not drop off until 30 minutes after the store opens, it will prevent back up, you guys did a good job even with everyone returning at once

KEVIN B. 
Rating:
1.0

Called me 2 days before my move and told me there were no drop boxes for me. Then gave me a truck that gets 6 miles to the gallon to move to Florida

Michael R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN I. 
Rating:
1.0

Customer did not leave a comment.

Chantal C. 
Rating:
4.0

Customer did not leave a comment.

VYACHESLAV M. 
Rating:
5.0

Very competent well organized group of folks!

DAVID P. 
Rating:
5.0

Good service. Thanks

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

Shareen M. 
Rating:
5.0

I drove one that only had 713 miles on it. Excellent!

Victor V. 
Rating:
3.0

Customer did not leave a comment.

Dominic B. 
Rating:
5.0

na

LISIATE T. 
Rating:
1.0

Got charged $10 for fuel even though we had filled it up to the line. But because we didn't take a picture of the fuel gage we had to pay it. We will never use this U-Haul store again. The guy who helped us was nice but Never again will we come to this location.

Aaron C. 
Rating:
5.0

Just call they find you something that day.

COLLEEN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
2.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Keep doing what you're doing.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

KEITH JAMES E. 
Rating:
5.0

Lots of help from everyone

ALEXIS Z. 
Rating:
5.0

No problem

MICHAEL DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

TONYA N. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Awesome guest service, able to get the hitch lock we needed.

Tracey W. 
Rating:
5.0

The staff was beyond friendly!

Andru M. 
Rating:
5.0

Great customer service at both pick up and drop off!

DEBRA B. 
Rating:
4.0

Customer did not leave a comment.

JON E. 
Rating:
5.0

Customer did not leave a comment.

BARNEY S. 
Rating:
4.0

Your online reservation system did not work. So I called the number and the customer service agent did not know what to do. I was put to on hold then cut off. I called back and had to wait 20 minutes on hold for another agent. The service at the location was fine but your online experience sucks. Also my account needs updated information but when I edited my phone numbers , the updates were not updated in the system. I tried logging off and then back in but nothing had changed. The whole process took 50 minutes which is way too long to make a simple reservation. I'd say your information service people need to look at how to seriously improve online customer experience.

RONALD MARK F. 
Rating:
1.0

I will never use this company again after using them for over 30 years!

ANDREW R. 
Rating:
4.0

I did reserve vehicle for 24 hours however; was told I would have to return it sooner. Didn't understand if I had reserved for a full 24 hours? I'm sure this is normal so U-haul can rent out vehicle faster and make more money. I returned vehicle same day instead of keeping for the 24 hours I needed.. I was afraid of being charged for keeping it longer. I will remember this when I need to rent again in the future.

Monica Y. 
Rating:
4.0

Customer did not leave a comment.

NEHEMIAH B. 
Rating:
5.0

excelente

NADIA N. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

1st time renting and explanation of how to use the app came from a customer. Clerk didn't verbalize what he was marking on paper. Charged me for using 1/4 tank when I didn't. Couldn't reach them during emergency situation. Bill est. $111 but charged $252. Never again.

LYNETTE M J. 
Rating:
5.0

The truck smelled bad in to was a cleaner the y used and they used way to much it was not good. However the location was clean organized , and friendly.

ROBERT L. 
Rating:
5.0

Staff was informative and courteous.

KATHLENA G. 
Rating:
5.0

Great experience, guys!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

MEMORY S. 
Rating:
5.0

Nothing, I spoke to Candice on the phone, she scheduled everything. My wife picked up the truck, and all documents were ready, great service

LAURIE L. 
Rating:
5.0

The staff was busy but quick and responsive.

Cliff S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENIO V. 
Rating:
3.0

Poor communication// Pick up and drop off locations changed without clear communication. Dissatisfied.

KEVIN JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
1.0

I made a reservation at one location, was sent to another, and finally got the trailer at a third. Returned the next day and I asked the young man who directed me where to park it and unhooked it if I needed paperwork or a receipt. He said no, that it was all done. I left and got a call that I was being charged another day. I sat on the phone for 30 minutes waiting to talk with someone at this location and finally drove in to take care of this. The trailer was still sitting in their lot where I left it. They said the phones were being forwarded but didn't know why, and then while we were talking the phone rang right at the desk of the person who said that. Then they wanted my card again to rerun it, as though wanting to charge me again. The whole experience was unacceptable. The trailer was good, but I could get a similar good trailer at another place without this hassle. Uhaul used to be a reputable company.

PHILLIP A. 
Rating:
5.0

I believe the gentlemen who helped me was named Will? Not 100% sure, but he really took care of me. I waited in line for only a minute until he started to help me while helping another customer (he was the only person at the counter), and I appreciated him considering my time. He was very friendly and conversational while walking me through the questions for check-in, also making sure I had everything I need, and he helped me back out the truck when leaving. I hope U-Haul hires more individuals like him. Thank you for making my experience a positive note on my hectic moving day.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Staff very friendly. 🙂

Jackie H. 
Rating:
5.0

Honestly, we had superb service every step of the process!

MARK M. 
Rating:
5.0

It was a very busy day and personnel were training new employees but everyone was courteous, professional and customers were taken care of in a very timely manner. When I returned the truck everyone was quick, courteous and efficient. This is a great crew!!

TERRIE P. 
Rating:
5.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

Nothing. Great experience!

CINDY D. 
Rating:
5.0

NA

TIMOTHY K. 
Rating:
4.0

Great employees, especially impressed with Hillary and Jose. These people were knowledgeable, professional and exhibited a terrific attitude! Thank you for your help!

GAYLA G. 
Rating:
5.0

Customer did not leave a comment.

Admira R. 
Rating:
5.0

Very easy to work with. Great group!

BRADY M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

This location has clean vehicles yet it lacks prompt, courteous customer service. If you're in a hurry, this is not the place for you.

Megan G. 
Rating:
2.0

To casual and not the crisp and attentive to customer. Dropped off stood there over 15 minutes to turn in unit. Whe looking it seemed more important to move vehicles than deal with the customer standing there. I am 75 and a disabled vet. Could not stand any longer. One of the staff took the keys and stated he would check it in. Did not happen.

JOHANN S. 
Rating:
5.0

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Deborah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The location is convenient from all directions in Vancouver. The storage option is an added plus. The parking lot where the truck or personal car can be parked while doing a move is only available at this location (that I am aware of). The service is very good and friendly. Everything you can possibly need to make a move can be found here. I highly recommend this UHaul location.

DEBORAH LEE R. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

Just speed it up at the counter, one person isn't enough and we stand in line too long.

KAREN MAE B. 
Rating:
1.0

Horrible customer service and Jose should replace Hugh as he it more competent.

PETER R.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Bonnie S.  |  First Impressions 
Rating:
5.0

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Tameran C P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK C.  |  Overall Experience 
Rating:
1.0

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Alan K.  |  Overall Experience 
Rating:
5.0

Great people who always seem to help.

Allen R.  |  First Impressions 
Rating:
2.0

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

BRITTANY MICHELL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce S.  |  First Impressions 
Rating:
3.0

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn’t normal for me so my capacity to think clearly wasn’t real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don’t believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I’ve always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn’t secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, “Thank you for your tolerance Hugh! I can totally see why they leave you in charge” and “F#€k off Missy! I hope I don’t run into you during my visits to my storage. Now that you’ve insulted me in front of my family, I don’t want to have to see you again!”

Kathryn S.  |  First Impressions 
Rating:
5.0

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

SENORA DONITA E.  |  Overall Experience 
Rating:
5.0

Staff currently there is an amazing team of professionals.

Calvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASSIE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY H.  |  Overall Experience 
Rating:
4.0

Everything is great except the parking. I’ve had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TROY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Rafael Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie S.  |  Overall Experience 
Rating:
5.0

The young lady that helped us was super friendly and such a pleasure to work with.

Wanda F.  |  First Impressions 
Rating:
3.0

The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Zachary J.  |  First Impressions 
Rating:
5.0

Awesome service. Strong service commitment.

Rafael Q.  |  First Impressions 
Rating:
5.0

Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

Mark W.  |  Overall Experience 
Rating:
1.0

After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

DONNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey T.  |  First Impressions 
Rating:
2.0

The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
1.0

customer service was so slow!!!

Loretta B.  |  First Impressions 
Rating:
5.0

The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Thank you!

Viola R.  |  Overall Experience 
Rating:
4.0

The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Jessica W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne S.  |  Overall Experience 
Rating:
5.0

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!

FIDEL F.  |  First Impressions 
Rating:
1.0

This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!

Steven L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
5.0

Staff was friendly and explained everything well.

Bonnie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL R.  |  First Impressions 
Rating:
4.0

Thank you for your service. Greatly appreciated.

Candy M.  |  Overall Experience 
Rating:
1.0

Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.

Katharine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin B.  |  Online Move In 
Rating:
5.0

I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.

VIOLA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kirby h.  |  Overall Experience 
Rating:
5.0

Even though we’re all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.

Tia C.  |  First Impressions 
Rating:
1.0

my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer

SWAusan M.  |  First Impressions 
Rating:
4.0

It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.

Lacresha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanyssa M.  |  Overall Experience 
Rating:
1.0

Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, “oh well my mani her said your in unit 34.” By this time I was very irritated. All my paperwork says unit 29. And the guy said, “well 34 doesn’t have a lock on it.” So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn’t work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn’t even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.

Todd F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

They were awesome to work with. I would go back there and use them again.

Diann N.  |  Overall Experience 
Rating:
1.0

went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.

Tina S.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Terry B.  |  Overall Experience 
Rating:
4.0

Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.

Desiree S.  |  First Impressions 
Rating:
1.0

People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.

Joyce R.  |  Overall Experience 
Rating:
5.0

*

Mary C.  |  Overall Experience 
Rating:
5.0

My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.

donetta f.  |  Overall Experience 
Rating:
3.0

I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.

Linda L.  |  Overall Experience 
Rating:
5.0

Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.

Tena W.  |  Overall Experience 
Rating:
5.0

The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.

James M.  |  Overall Experience 
Rating:
3.0

Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.

Joyce R.  |  First Impressions 
Rating:
2.0

There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.

Keifer W.  |  Overall Experience 
Rating:
5.0

Great service. Friendly and efficient.

Dianne B.  |  First Impressions 
Rating:
4.0

The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.

DEBRA N.  |  Overall Experience 
Rating:
4.0

The only issue I have is the parking for customers. A little tight to get into at times

Sandra M.  |  Overall Experience 
Rating:
3.0

None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

Theodore S.  |  Overall Experience 
Rating:
4.0

Sign-up process is buggy and very long.

ILYA G.  |  First Impressions 
Rating:
3.0

I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Craig U.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and so nice!

Brandi R.  |  First Impressions 
Rating:
5.0

Very professional and helpful staff. The facility was safe and clean

John S.  |  Overall Experience 
Rating:
5.0

Great service!

Daniel W.  |  Overall Experience 
Rating:
5.0

friendly and very helpful employees

Patty B.  |  Overall Experience 
Rating:
2.0

After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Tonja S.  |  Overall Experience 
Rating:
4.0

Everyone happy and positive

Delores H.  |  Overall Experience 
Rating:
4.0

Great customer service and friendly people

TRACY B.  |  Overall Experience 
Rating:
4.0

No commrnts

Mark R.  |  Overall Experience 
Rating:
4.0

Z

Erin O.  |  Overall Experience 
Rating:
5.0

I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Raean H.  |  Overall Experience 
Rating:
5.0

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean E.  |  First Impressions 
Rating:
5.0

The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

AARON H.  |  Overall Experience 
Rating:
5.0

Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Rosa E.  |  Overall Experience 
Rating:
4.0

Great Customer service appreciate step-by-step instructions great convenient location for us

Victor P.  |  First Impressions 
Rating:
5.0

They were terrific!

Maria T.  |  Overall Experience 
Rating:
2.0

Hi

Candi L.  |  Overall Experience 
Rating:
5.0

Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

miguel q.  |  Reservation 
Rating:
5.0

I was happy with U-haul.

Michele R.  |  Overall Experience 
Rating:
5.0

Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Jeffrey M.  |  Reservation 
Rating:
2.0

this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

Robert C.  |  Overall Experience 
Rating:
5.0

The representatives were very pleasant and understandable. They attended my needs with patience.

gloria s.  |  Reservation 
Rating:
5.0

Quick & easy, professional service.

Joseph F.  |  Reservation 
Rating:
5.0

Awesome Equipment

Ike S.  |  Reservation 
Rating:
4.0

Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

billy k.  |  Reservation 
Rating:
5.0

Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

Steve B.  |  Reservation 
No reviews have been submitted for this location.

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