Customer Reviews for U-Haul Storage at East Pearl

Rating:

5.0

Much easier to maneuver than I originally thought it would be. Pleasant to use for my cross country move.

Rating:

3.0

Gave me a truck that was on E for gas. My apartment was a 10 minute drive and as soon as I got home it said I needed to fill up. Really made my moving schedule fall behind because I had movers coming and had to run back out to get gas. Called customer service and they said I’d get a $17 gas credit which isn’t very much. Never received the credit though

Rating:

5.0

Rented multiple times from this site. Always a great experience.

Rating:

5.0

All was good

Rating:

5.0

Nothing. All levels of service were carried out to perfection.

Rating:

1.0

They could not find the reservation and lacked customer service basic skills. After being stranded for several hours I did not expect to walk into the establishment and have to wait for the reps to make calls to find out what was going on. It was a very stressful and unpleasant experience

Rating:

5.0

Love the way they care about their job

Rating:

5.0

Great storage

Rating:

1.0

I had a reservation to pick up the truck at 9:00 a.m., but I didn’t leave the location with it until 11:00 a.m., which caused me to be very late for an important commitment. I spent a long time waiting, and when I finally spoke with someone, it felt like one issue after another. By the time I was finally on the road, I felt completely drained—like I had just been through a battle. The entire experience was frustrating and far more stressful than it should have been.

Rating:

2.0

Truck shook the entire time driving. The loading ramp was not working properly, when we pulled it out it dropped directly onto the ground as the wheel attachment did not catch at all. 3 people were needed each time to pull it out so it didn't drop and the same to put the ramp back in. This was reported the day of return as well as to the manager on 5/31 as there wasn't a manager present at time of return. Also purchased some boxes which weren't usable due to popping open completely on the side as soon as they were opened to tape up. The boxes were credit on 5/31.

Rating:

5.0

Pulled in right at closing to turn rental trailer in the staff was very helpful and understanding.

Rating:

3.0

Horrible check-in time. I was asked multiple questions that was already on the reservation. Only one person checking people in. This has happened multiple times at this location. Brought the trailer back and the latch was broken by just hauling the trailer. Manager said it was an equipment failure. She worked very well with me. U HAUL needs to evaulate the check-in procedures and make it much faster. Look in to rental car check-ins for some ideas.

Rating:

5.0

Easy return!

Rating:

5.0

Great service all the way around!!! Even though I was an hour and a half early they had me in and out in 15 minutes.

Rating:

5.0

Nothing everything was clean and the rental and return went smoothly and problem free

Rating:

5.0

Everything was good for me, highly recommend this place, very polite great customer service.

Rating:

3.0

Had to look for the truck and the blankets were not loaded onto the trucks. Also, gas tank was only half full.

Rating:

3.0

My husband and brothers went to unload the uhaul and they said they where having different finding our unit 1776 it wasn't where the other 1700s were supposedly and the alarm went of on them to when they opened the lock I don't know if that's just what it does when it's first opened but it went off on them. But other then the difficulties finding the unit everything was fine.

Rating:

1.0

The bill has some incorrect/ nondescriptive items on it. First of all, no one contacted me about the "missing/damage charge" to explain what that relates to. There's a $5 charge that has no explanation on it. I only ordered and received 6 cloths but was charged for a dozen. I also had a hard time picking up the truck. I reserved the truck online but when I arrived at the location, my ID would not scan. I overheard some other customers complain about the same issue.

Rating:

5.0

I’ve used this location for storage a few times and I’ve always been pleased. I recommend it to everyone, and I’ll always use it for any storage needs I may have in the future.

Rating:

4.0

Y’all had an employee event going on and after waiting a bit, a really nice guy offered to help even though it didn’t seem to be his job. He was super nice.

Rating:

5.0

Everything was great!!

Rating:

5.0

The staff and management team was so helpful and courteous with all my needs. I was in a very difficult position in my life and they were able to take some of the stress away with their customer service. I appreciate Andrea and her entire team. If I ever need a storage facility, it definitely would be them as my 1st choice. 5⭐️’s

Rating:

3.0

Truck was picked up on empty and returned on half tank of gas.

Rating:

1.0

Truck and trailer were not available as promised. Took an extra 3 hours to get a truck and it was not the size we ordered. We drove 7 hours 1 way from Texas to move. UHAUL inability to supply as promised is causing us to make an additional trip this weekend. On a positive note - Andrea at the Pearl facility is a rockstar!

Rating:

5.0

Offer the customer a refund if their rental is not available. Notify the customer timely of changes. There is no point to make a reservation if you are not going to honor what I requested.

Rating:

5.0

I love this place. The owner always takes time speaking to. My teenage daughter hopes to one day put Lowes and Home Depot out of business and the owner really takes an interest and speaks to her about- her LLC. )

Rating:

5.0

I reserved a 6x12 enclosed trailer on line. Pick up and drop off was quick and easy.

Rating:

3.0

The truck I rented had roaches all in it, crawling all over I had to buy bengal and spray the whole bed

Rating:

4.0

Same shit I said earlier.

Rating:

5.0

The young man that was their when I turned the truck Was really nice and has excellent customer service

Rating:

5.0

worked out very good with overall satisfaction. thank you.

Rating:

5.0

Great assistance from the young man at the desk. Simple and informative with easy hook up. He assisted me with a hitch situation as well making it much easier for my tow.

Rating:

5.0

Everyone from U-Haul was very helpful. All interactions were very pleasurable.

Rating:

2.0

My only concern is that when I reserved a vehicle, whatever quote I’m given, I expect just that. I can understand if I go over the miles or whatever but in this case I did not do there was no need for my price to change. Then while I was reserving the vehicle because this was my very first experience with U-haul and will probably be my last. I checked with many different times to see if the price would change and it didn’t ON THE APP during reservation but as soon as I returned the vehicle ON THE SAME DAY, I got hit with an additional 90.00 fee and I feel it should have updated in the app and adjusted the price. I actually only had it from 11:30am-9:30pm and the only reason 930pm was my time is because I had so many technical difficulties with the app. That’s a real headache, I had to do the process 3x and it took forever to upload photos. I made a mistake and refreshed it to see if that would help, I had to start all over again twice. You would think the mobile checkin/out would be faster. It’s a nuisance. Never again U-Haul.

Rating:

5.0

The manager was more than helpful and answered all questions very patiently. I appreciate the help

Rating:

2.0

Employees were not professional at all at the time of pick up. They could not be reached when I needed questions answered after getting the rental. Once returned I called about the bill and I was talking to one person who answered but another person was in the background yelling questions to me. Once she took the call she sounded in a hurry and was not listening to my questions she answered that two payments would equal the total owed. That was not my question. She then stated she will email the receipt to me. She did email it. I simply wanted to know why I had two charges on my card that totaled more than she stated was owed.

Rating:

5.0

They were very helpful and got us in and out

Rating:

5.0

Give the option of a roll up door or a swing door the swing door trailer has a taller and wider opening .

Rating:

5.0

need a more comfortable chairs and a charging station and a small table for waiting.

Rating:

3.0

This is the ONLY U-Haul I have seen that MAKES its customers haul out the furniture pads, haul out the utility dolly, and appliance dolly by themselves. Every other U-Haul I have used PLACES all these items INSIDE the U-Haul for the customer, at the start of their visit. Problems encountered were that the app. times-out and did NOT allow me to get all pictures in. The driver's side, bottom mirror was missing. This poses a driving hazard.

Rating:

5.0

Nice people. Answered my questions and all went well. Great location. Thanks

Rating:

3.0

No complaints on the truck or the location, however the price for only 2 hours is ridiculous. I believe y’all should definitely take a look at the rates because that is terrible to charge 99 cents per mile then for only 2 hours. Y’all advertised for 19.95 and when we get to the end your total is 100 dollars or better.

Rating:

5.0

Service and truck great!

Rating:

5.0

Van was great and very helpful. He hooked everything up for me and was very friendly and professional.

Rating:

4.0

People were helpful and patient . FYI the truck was possibly nearing the end of it’s time for out of town trips.

Rating:

5.0

My experience was great!

Rating:

5.0

The staff is really awesome

Rating:

1.0

If you could have someone call me to discuss all my concerns, I would appreciate it. I tried typing my concerns, and it took me a very long time to type it all in, and then my message disappeared because your system couldn’t identify my contract. Your system is part of the problem and the horrible experience I had over the past three days.

Rating:

4.0

I miss understood the contract, staff helped and we resolved the issue, the younger guy at the front office was always quick and knowledgeable with the u-haul system.

Rating:

5.0

Very good customer service

Rating:

3.0

driver was extremely awesome

Rating:

5.0

The service was a God send to help move items from my parents estate to a different state. The communication was so helpful from reminder texts and emails to personal phone calls to confirm. I am very impressed with the level of customer service I received!

Rating:

3.0

I had a decent experience because I did online check in. Rhebyoung lady at the counter was very frustrated and said several times to everyone in there that she is in storage and not the front counter. She signed ever 30 seconds from being angry at having to work the counter and it being crowded. I was able to skip the line to get my keys but was not acknowledged by any worker and had to “break in line” do get the keys when it advised me to proceed to the side of the counter. Refurb was great, the guy acknowledged me and told me I was good to go and didn't have to go inside.

Rating:

1.0

I booked for one location two days before then a couple of hours before pick up i was forced to change locations in which was in another city from the original resulting in excessive, unnecessary mileage driving the price up for a small truck that I didn’t have for 24 hrs. I am very unsatisfied.

Rating:

1.0

I have been using U-Haul for years, but this is my first time actually renting a storage unit from them. I wanted to utilize the free first month complementary unit because I frequently rent trucks from this company. The staff was helpful, checking in was very professional. The facility was clean. I was provided with a card key to get inside and outside the building. however, upon arriving, we realize the storage unit they gave us was locked. We were unable to finish our move in a timely manner because we were delayed 45 minutes waiting For customer service to help in this situation. The alarm went off because it was after business hours. It was very stressful plus the unit was only supposed to be 8 miles from my location. It was 17 miles It took me almost 30 minutes to find the storage unit from my home.

Rating:

5.0

Love this location

Rating:

5.0

The GM was to kind to my situation and so helpful. The counter worker named Andrew was the kindest and most helpful young man. He went way above and beyond helping me and guiding me through the process and some manual labor. He was truly a blessing. It's hard these days to run across excellent customer service.

Rating:

5.0

Staff was very kind and fixed the one issue that I had. I love the pull in and unload feature. As a female, I felt very comfortable and secure using this facility with the amount of cameras and lighting. I will definitely use this facility again.

Rating:

4.0

I think the best thing you could do to improve for the next customer is get a new manager. The pickup process was fine. Daniel was extremely helpful and understanding. However, the manager Amanda needs to learn customer service if she is going to interact with the public. When an issue arose relative to trailer size and rate, she raised her hand, told me to stop talking, turned and walked away. This confirmed other reviews I saw online and only escalated the situation. She is one example of terrible customer service and may benefit from additional training. But, I'm not convinced of it. Perhaps Daniel could be promoted for a smooth transition.

Rating:

5.0

Cheaper mileage rates, this was an issue a hard time issue.

Rating:

5.0

All so kind and helpful thank you

Rating:

3.0

Employees are not overly friendly. Could be more impressionable in a customer service environment.

Rating:

5.0

Exceptionally polite and courteous employees! Fantastic service!

Rating:

1.0

1. My rental was not ready for mobile check in, even though the app said it was. I had to wait over an hour for an employee to arrive to check me in. They had forgotten to set my truck up. No apologies were offered. I would like this reviewed some kind of concession on my bill to be made. 2. I was charged both a fuel charge and a cleaning fee. I would like one or both of those reviewed and refunded to me. Due to the poor customer service and the total lack of preparation of the staff, was rushed in completing my move. I will concede that maybe I was unclear on why I have to pay an .89 cent per mile fee AND refill the fuel tank, but again, the total lack of customer service or directions from the staff are equally or greater to blame. 3. I had preordered 2 dozen moving blankets. When I pointed out they the truck was not supplied these, the staff member that arrived an hour after the posted opening time just tossed the four bags of blankets at my son and I and said “here they are.”

Rating:

5.0

Efficient and friendly staff. Drop off was a breeze. The young man that helped me did everything on his little mobile device quickly and efficiently and I was on my way in 10 minutes. Highly recommended.

Rating:

5.0

The staff is very helpful.

Rating:

5.0

Andrea is a gem and should be recognized as such.

Rating:

5.0

I Love the 2 ladies up front

Rating:

5.0

Most of the storage personnel were friendly and helpful especially the manager Andrea Mixon. Anytime I had a problem she was right there for assistance,and quickly resolved any problem.

Rating:

5.0

The Manager and Employees were always very professional. I never had a problem at this location. I recommend this particular store for all your rental needs. The storage area were always cleaned and I give everything a 10/10.

Rating:

5.0

The overall storage was great but I like climate control storage units better

Rating:

4.0

N/A

Rating:

5.0

The facility was very clean and well-maintained, and the staff was very helpful.

Rating:

4.0

I paid on the 13th and moved out on the 20th.. it should have been prorated. It was rented again during this month your company profitted twice and that is not good business.

Rating:

5.0

I'll be back once i move again.

Rating:

5.0

Andrea at the storage facility was extremely helpful and very polite. Good employee and she should be recognized as such.

Rating:

5.0

Tenisha was the staff member who helped me. I was already stressed about moving and all that comes with it. She was very professional, knowledgeable and efficient. I have never given a review about any product or visit to any place ever. But I want you to know you have an asset in Tenisha. She is the kind of employee you want to keep!

Rating:

5.0

Have no complaints here

Rating:

5.0

A quality facility with extra helpful and considerate staff.

Rating:

2.0

Staff is rude , unhelpful, assumes the average person understand "Uhaul" language, and requires constant follow up to ensure an issue is resolved. They also love to use the speaker phone which drowns out any other conversation in the room.

Rating:

3.0

Not enough staff. The wait is too long to be served. Other than that everything is great.

Rating:

5.0

Ease of business , very friendly staff , kindness of management. Always willing to assist you.

Rating:

4.0

Staff always helpful. Clean facilities. Pleased with storage and truck rentals when used. Will continue to use this U-Haul location when needed.

Rating:

5.0

Storage room was nice and clean. Was to small but it was 1 month free with the truck and car hauler rental. Like the fact that u-haul process carts to roll items on. Would recommend

Rating:

5.0

I like the storages are inside.

Rating:

5.0

Tenesha..was absolutely the BEST !!!!for some reason my reservations kept getting mess up. She help me over and over again with kindness and patience. I love her professionalism I TOLD ALL MY FRIENDS ABOUT HER. Even the young when I turn the truck back in was AWESOME!!! I appreciate them. Love this service and location THE BEST!!!!!

Rating:

5.0

The young man who helped me was courteous and knowledgeable. Over all, a positive experience.

Rating:

4.0

Space and staff were great. I just got to the point where I needed a larger unit.

Rating:

2.0

Indifferent attitude from staff during initial and subsequent encounters. When given the key to vehicle I was given no indication where the truck was or what number to look for when searching for it. There were 11 of the same van on the lot. I was provided incorrect length rack for wardrobe box. Upon return with explanation, I was told I needed to come back the following day to speak to “Owner” to get a refund. After returning the following day and explaining the situation to her she reluctantly refunded the cost after complaining that she couldn’t use the box now because I already taped it together. I explained I had no way of knowing the metal rack was the wrong size until I assembled the box. I apologized for not double checking behind her employee to be sure I was given the correct size rack. One evening I attempted entry “after hours” using card provided. Doors were locked. Called Service Center and I was told I “didn’t pay for after-hours access”. I found out later entry can be accessed 24/7 via the roll up doors for vehicle access. Parking lot looks like it’s been bombed. Asphalt missing and large holes throughout. The construction going on in the building for the expansion of the individual storage units has created large amount of dust and debris covering the items I had in the storage unit. There should have been notice made to renters alerting the fact this would be taking place over the course of several months giving tenants the opportunity to cover belongings.

Rating:

5.0

Everything was so nice and clean and the staff was so very friendly

Rating:

5.0

I was really surprised at how nice and clean they were .

Rating:

5.0

Very pleased with the self storage experience

Rating:

4.0

Moved out because I was paying for climate control and it was always hot and my property was covered In dirt

Rating:

5.0

Very pleased and satisfied with my experience

Rating:

4.0

I was a upset when I arrived and I did apologize the lady worker, but she had an attitude and telling the other co-worker this how the rest of the day was gona be right in front of me after I apologized. Then she took my money she was slinging pen in the cup holder throwing money in the drawer, finally I said i wss sorry again and she was very rude

Rating:

5.0

Best storage area that I have ever used.

Rating:

5.0

Great experience. No complaints. Personnel very courteous and professional

Rating:

5.0

Owners were very sweet and kind very helpful and efficient ❣️

Rating:

5.0

I couldn’t check in on the box at first and when going in the store the associates were all so helpful. My unit was too small and they immediately helped to change out my unit and offered to show me the different sizes to choose from.

Rating:

5.0

Best storage facilities I've ever rented. Staff were friendly and helpful. Prices were reasonable/affordable. I will use this rental facility again, if I need storage solutions.

Rating:

3.0

There was a new guy it was his first day and no one to train him so it kinda to a while so the other guy took over for him so it was faster but needs a manager on weekends to train if you have a new person working weekends

Rating:

5.0

Thank you

Rating:

4.0

Access through the large automatic doors are locked when the office is closed so your not able to move anything large in or out of your unit.

Rating:

5.0

Everything was good

Rating:

4.0

THE FACILITIES AND STAFF WERE EXCELLENT. THE ONLY NEGATIVE I CAN GIVE IS THE PRICE. MY RENT WENT UP 2-3 TIMES EACH YEAR.

Rating:

3.0

I was charged for the wrong tape. The staff was nice but I had to carry my own things to the vehicle. I had a $7.95 charge that I am not sure about

Rating:

5.0

I think the storage facility is very clean, and there was more than enough space in my unit. The only think I’m not to happy about, is that the lock on my unit is a little hard to open and close, and the first two day that I was there, I would put my code in, but for some reason, the alarm would still go off. Other than that, it is excellent!

Rating:

5.0

The Manager is a good person Mrs Mixon she really take care of her people wish all of them were like her

Rating:

5.0

Phones and computers were down but they got me checked in.

Rating:

5.0

I’m not sure what the CSR was but he was very helpful and very friendly!!!

Rating:

1.0

Staff wasn’t knowledgeable of anything about uhaul

Rating:

5.0

UHauls website is not very user friendly for printing receipts. Very frustrating.

Rating:

5.0

Andrea is the best!

Rating:

3.0

I have had no issues, until recently. The person I spoke to on the phone to yesterday, was rude, and had rude attitude when I asked questions. I was upset when I called. She answered my questions. But, she was not nice.

Rating:

5.0

The storage locker was easy to rent, I setup everything online. The facility was well lit and easy to access, would rent from them again.

Rating:

1.0

I reserved a 5x5 unit online when I arrived there was a lock on the unit I was told "something is wrong with this one or there is stuff in there that's why there is a lock on it" never attempted to unlock the lock. I was given a 2nd unit which also had a lock on it then I was given a 3rd unit which also had a lock on it! Each time the price went up and I had no choice but to pay because I had nowhere else to take my belongings by this time it was time for everyone to go home and I arrived at 6 with plenty of time to unload my belongings before 7 along with the help I was able to find because people aren't just falling over themselves to help anyone these days! Well the man come back after the 3rd unit had a lock and he took the lock off mind you the SAME lock was on all 3 units. He opened the empty unit so I asked about the 1st unit which he then took the lock off and it was also empty! Why he couldn't take the lock off to begin with seeing as how he had the key. We had backed up to the door to unload before any of this happened and while we were dealing with the unit issues they decided to close all the big doors so we were forced to prop the regular size door open to get my belonging inside. I am not normally a complainer I understand stuff happens BUT had he opened the original unit to begin with I could have avoided so much stress! My help was irate and it was not easy to get him to help to begin with. I hate I had such a terrible experience but this could have been avoided so easliy!

Rating:

5.0

Very satisfied with the offerings

Rating:

5.0

Staff was very helpful and worked well together between facilities. New Asscociate, Clarence, was awesome! Keandra and Andrea and Kamari were great as well. Thank you all for your help.

Rating:

5.0

Andrea, the owner, recognized me from previous business with my parents. She is always so helpful and easy to work with. It’s obvious she cares about her business and customers. I’d recommend this facility to anyone!

Rating:

4.0

Unit was secure. The lighting for inside the units was almost non existent. But overall, was a good experience. If I had one negative thing to comment (and was a factor in my moving to another storage place), it was that I rented a unit the same day I rented the truck (to have somewhere to move in). It was advertised I could get a month free with a truck or box trailer rental if I also got a storage unit. I was told I could do just that. But when I inquired after I moved my belongings, I was told I did not qualify for a free month because I already had the storage unit. But mind you, it wasn’t a previous storage unit, it was a storage unit I rented specifically for this move. A week later, I rented a large box trailer. Again, it was advertised that I could receive a month free of storage. But again I was told I didn’t qualify. That was frustrating. It needs to be spelled out that you get a free month when you rent a storage unit AFTER your move (as I was told). But if that’s the case, it’s nonsensical because I can’t imagine moving and not be assured you have somewhere to put your belongings when you arrive. Not a good way to treat a good customer. You can check my account and see that I’ve rented quite often and spent quite a bit of money on rentals, towing packages, etc over the past 2 years.

Rating:

5.0

Very pleased with everything

Rating:

5.0

All staff were friendly and helpful and they made me feel very welcome.

Rating:

1.0

Unprofessional Customer Service Representative..I was waited on by a young lady on Aug 30th 2022 at 10am . She was very Unprofessional and extremely ignorant.I do not appreciate her Unprofessional behavior..She made the experience very unpleasant. I would hope in the future your company will hire professional and intelligent people who knows how to represent your company.

Rating:

1.0

The Storage was excellent..but the customer service was horrible..the cashier I had on Aug the 30th was very unprofessional and Ignorant... I hope in the future your company will employ a better class of people and a more professional customer service representative

Rating:

3.0

Unit was too small. I cancelled.

Rating:

4.0

N/A

Rating:

1.0

When I tried to get in the storage facility I couldn't because I wasn't told it closes at 10. There were roaches all over me belongings when I came to remove them out the storage room. I still have a hold on my account and it's been a month.

Rating:

5.0

I love the location and facility

Rating:

5.0

The customer service at the facility was awesome! They were nice and customer friendly.

Rating:

3.0

It has roaches and tht was the reason why I move my things out

Rating:

5.0

You person duty that day needs a raise. He was excellent in helping me set up our storage room and was by himself working that day.

Rating:

5.0

Very nice facility

Rating:

2.0

there we're charges that were not Correct head others that were with me these issues out and said it was common with U-Haul . tems that were Overcharged for were corrected by U-Haul

Rating:

5.0

Thanks for all your help Andrea. Jim

Rating:

5.0

Dry clean and appealing place that as very safe

Rating:

2.0

The inside RV parking was dimly lighted and the overhead door access would stay open or not open at all at times. There was construction ongoing inside during my rental period. A U-HAUL trailer was parked in my spot once. Not the experience I anticipated.

Rating:

3.0

Our unit wasn't cleaned prior to moving items into it.

Rating:

2.0

Overall my experience was good but there are a lot of issues with the staff. The manager (if it’s the same one when I moved my stuff in was good but the other employees weren’t as professional or seemed to care about customer service. A few weeks ago I went by there on a Sunday and the doors to the storage facility wasn’t opened. I went to the office and the employee there didn’t realize the doors weren’t opened and said the manager hadn’t come to unlock the doors. !?!? This was very inconvenient for me but that’s what it is like often at this location.

Rating:

1.0

Lack of knowledge or care. Lack of true customer service. Will never use or recommend it.

Rating:

5.0

Ms Adrian Mixon customer service is like off the charts. She has made my experience with UHaul fantastic. I am a 15 year customer with UHaul and was really contemplating ever using UHaul as my go to service company anymore, because of bad service in the last year, until I talked to Ms Andrea. She is the upmost best customer service oriented person I have ever in the past15 years using UHaul experienced . I have recommended her facility in Pear to every person in need of renting a truck or trailer for their moving needs. Thank You Ms Adrean, I hope UHaul recognizes the value you hold as being an employee of UHaul. Thanks again….R Urbano

Rating:

5.0

Andrea was great! Exceptional customer service!

Rating:

5.0

Wonderful service. Thanks

Rating:

5.0

Very accommodating and the staff was very professional, I am only leaving because we not longer need to store the furniture that was there.

Rating:

1.0

We were unable to access our reserved storage unit due to a broken hasp. We were told per Andrea Mixon area manager that they did not know when the hasp could be repaired leaving us to scramble to find an available unit at another facility. This inconvenience caused a delay in our entire moving process which the staff Chynna Burk showed little concern and was overall extremely rude. We plan to share our experience on social media as we will never use UHaul again.

Rating:

5.0

Will definitely use again if the need arises.

Rating:

3.0

The day I reserved the unit, we were told about the moving truck/getting the month rent free. The staff was friendly and knowledgeable- provided us with information requested, showed us a sample unit, etc... We didn’t have a certain timeline to move in, just needed to secure a unit, so I set the date for June 29 and we brought a few little boxes on that date. I asked about the truck again and was told it would not apply since I had already moved in... Our unit is in the very back corner. While it is one of the larger units, it has a smaller door. Lighting is poor. I wouldn’t Not recommend this facility to a friend, but it wouldn’t be my first choice after my experience in 6/29.

Rating:

3.0

I didn't receive first month free like everyone else and advertisement stated, Had to be giving a substitute lock and was told to check back..

Rating:

5.0

Staff was awesome and knowledgeable.

Rating:

5.0

Bathroom was full of trash and out of toilet paper. All else was great. Also the women that was on duty Saturday the 22nd was very helpful, professional and wish there were more employees like that in every business I use.

Rating:

5.0

Move out date of 5/6/21 is not correct above. Have utilized the storage unit since 2018 and after the second rent increase decided it was no longer affordable.

Rating:

5.0

I’ve done a lot of moving but I have used this facility like two or three times in one weekend to get moved or one week to get moved the staff is very friendly and knowledgeable and helpful guy joy doing business with them.

Rating:

4.0

Seems you always had to wait for someone to come to the customer service area to help you with your issues. This area should be manned at all times during the hours of operation.

Rating:

5.0

I really like having a place to leave good items that I dont want for someone else.

Rating:

5.0

Great convenient place. Organized, competent, professional staff and located in safe location. Grounds are spacious. The only complaint is the storage isles are extremely tight (narrow) making it difficult to maneuver large furniture such as sofas.

Rating:

1.0

Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn’t have any customer service skills. Her mask wasn’t even on her face properly. She walks away from her customer when she’s suppose to be showing them their unit. (Like you know were it’s located already)!

Rating:

5.0

Really enjoyed storing my RV at this facility. It had everything I needed and wanted. To bad you changed your business plan and eliminated this type of storage. I could also used more notice before I had to move.

Rating:

5.0

Always so convenient to access. Clean and well kept facility. Enjoyed being able to come and go and staying safe while doing so.

Rating:

4.0

No problems until I moved out. I swept and left the door open. Then got an email several days later telling me that rent was past due and they are going to lock my unit and keep my belongings. That was funny since my unit was completely cleaned out and swept with door left open.

Rating:

1.0

Poor customer service. Long waits not enough staffing when there is a line. Rude general manager stood over me as if I was going to steal something. Kicked me out of my space because a little aftersray from an spray can got on another trailer. I simply worked it out with the other customer and the issue was resolved. Instead she kicked me out to the curb

Rating:

1.0

Poor customer service great secure storage place but the customer service there makes the place horrible simply no people skills at all

Rating:

5.0

Best Customer Service I have ever received!!

Rating:

5.0

The manager Denika is most helpful and provides stellar customer service!!!! Thank you!

Rating:

5.0

Everything went as described. Great job considering COVID 19. Great Experience!

Rating:

4.0

I cleaned up the floor with my own broom. Someone had raked a pile of trash in the isle and it stayed there until I cleaned it up. Great building, good place to put something you need dry and out of the weather. I would use again if needed.

Rating:

5.0

Great customer service at its finest

Rating:

5.0

Did a good job

Rating:

5.0

The attendant was very helpful make my storage necessities very easy I will do business here again for sure I highly recommend this place.

Rating:

5.0