Customer Reviews for U-Haul Storage at East Pearl

Rating:

5.0

The truck was great and the customer service.

Rating:

5.0

I had swapped the trailer at the pickup location and they were able to correct the drop off within minutes.

Rating:

5.0

Very professional and knowledgeable.

Rating:

1.0

Very bad customer service don't know how to talk to customer service

Rating:

5.0

The truck needed to be lined up but all and all it did the job great employees and quick response

Rating:

2.0

When I made my reservation at U-Haul on 8 March I asked for a specific location that was about 2-3 miles from my address. The day prior to me picking up the U-haul truck I received an text that afternoon stating my location had been changed. That is extremely poor business on U-Haul. Then I called the locations I was to pick up the truck and asked why my location was changed. The rep stated it's not guaranteed. Wow. Me using U-Haul in the pass, I've never ran into a problem like this. All locations I've chose have had the trucks and I didn't have to go out my way. I had hired movers and it threw my entire scheduled off. I truly didn't appreciate that. On top of that, it threw my mileage off and I wasn't compensated for the additional mileage due to U-Haul not being prepared for their customers. If I had enough time to used another company I would have. I would not recommend u-haul to anyone. Poor service!

Rating:

3.0

You need more employees. A group of us waited 20 minutes just for someone to come inside amd check in

Rating:

5.0

Maybe a second person working the same shift, seemed like that your employee is running all over the place wearing too many hats, gotta give it to her though she took care of business and deserves a bonus or raise if she doesn't get any help. She is employee of the year for Uhaul 4sure !!!

Rating:

5.0

Cassie and the other associate I didn't catch his name were very helpful in my stressful situation of moving

Rating:

5.0

Very professional and helpful with friendly staff!

Rating:

4.0

Seems you always had to wait for someone to come to the customer service area to help you with your issues. This area should be manned at all times during the hours of operation.

Rating:

4.0

The truck's interior was rather dirty and sticky. I feel like this truck wasn't properly cleaned, even outside of the pandemic, this is just not appealing for me.

Rating:

5.0

We had to use this location because the location that we booked was not open. U-Haul allowed us to book a rental knowing the location we selected was closed and would not be open on the next day (Sunday). So we showed up to pick up our truck and had no gate code to get into the facility, called U-Haul, had to wait on the phone for 15 minutes before FINALLY speaking to someone who explained the mess that U-Haul created. Have used U-Haul at least 15 times before and never an issue until now. Just pathetic.

Rating:

3.0

The person checking me in was helpful, but had me try to back the trailer in a very tight space. I'm not real experienced at backing trailers so part of it was my fault, but it was a relatively stressful experience.

Rating:

5.0

Very friendly staff!!

Rating:

5.0

Both the individual I interacted with when I picked up the van and Cassie when I returned it were very professional and courteous. Great customer service. I should have asked more about all the different buttons on the van and what they were.

Rating:

5.0

This was the worst experience I've ever had with a U-HAUL facility and rental truck. The truck was old, damaged and in terrible condition. The check engine light came on. The employees were rude. I chose to use the mobile rental process as before. However the keys were not in truck and even the returning of truck was a problem! Rude staff plus they changed my rental and added extra pad rental which I did. Not request. I requested one package and was changed for 2. Not where rental pads inside truck. Ended up paying for pads I didn't use.

Rating:

5.0

I really like having a place to leave good items that I dont want for someone else.

Rating:

2.0

I think they tried to sneak some extra charge for gas on me. When I first got in the truck I'm pretty sure the gas gauge said 3/8 but I realize it was my fault for not looking at the contract right there...I checked it later and it said 5/8. I put gas in it before return and decided to put in more than 3/8 giving them the benefit of the doubt. I put in between 1/2 and 5/8, not a full 5/8, and it was 5.2 gallons. I only drove 35 miles meaning that if their contract was correct the truck would have gotten 6 miles per gallon or less and it was only a cargo van. That's impossible. So it had to be 3/8 when I started. Luckily the clerk didn't charge me a gas charge but if it would have been someone else maybe they would have got stuck with more fees. UHaul likes to slip in fees where people don't notice it which is easy to do when receipts are emailed and you don't check your email when you're out doing a job. As it was, I didn't need to put 5.2 gallons in so it did cost me some extra money at the pump. Next time I will check it first or take a picture of it with my phone to prove it.

Rating:

5.0

Helpfull and understanding

Rating:

5.0

Very nice and helpful young lady. Smooth process. Great experience.

Rating:

4.0

The confirmed online reservation was cancelled on the day of pick up. Later the customer care person called and directed me to pick the truck 50 miles away from the place I stay. While I was on the way and near to the pick up place, the customer care person called and redirected again to 40 miles away place. I had worst experience with the your service for the confirmed u-haul pick up because of waiting my time and creating a panic environment.

Rating:

5.0

Great

Rating:

5.0

Have the employee walk you out to which truck you will be using, show you how to operate, and help you load any rented equipment in the truck.

Rating:

5.0

Great convenient place. Organized, competent, professional staff and located in safe location. Grounds are spacious. The only complaint is the storage isles are extremely tight (narrow) making it difficult to maneuver large furniture such as sofas.

Rating:

5.0

Great staff working very helpful and polite handled all my needs and was very friendly will use this location again and will tell family and friends to use this location

Rating:

5.0

Everything was great

Rating:

2.0

When a person call to reserve a truck at one location let them keep it and don't give it to anyone else. I reserved a truck at a location and they gave it away and I had to go several miles to get a truck and pay .99 cent per mile. That's not fair when the other location was was a couple of blocks from where I was moving from. I was charged a lot of money for miles

Rating:

5.0

None

Rating:

5.0

Trailer had not been swept out by/after last customer and had a significant amount of dirt and small trash.

Rating:

5.0

Pictures of truck weren't updated and you get an email with pics of all sides of truck for you to look at and agree with before you drive away when you pick up truck. We had to take all new pics of truck from many different angles to make sure all the small dents and scratches were accounted for before we left.

Rating:

5.0

The experience was awesome. Uhaul accommodated on very short notice. The employees greeted me and took care of me in a timely manner.

Rating:

5.0

Very pleased with my experience. I was particularly impressed by courteousness of the staff members during pick up and return. I will definitely use this location in the future.

Rating:

5.0

I wanted, but didn't get, a 17' truck. However... This Uhaul center on highway 80 in pearl/Brandon is super nice, clean and employs wonderful staff! I rented for 3 days because that's all the 1-800 number would let me rent for. So when it was up, I rented again for 3 more days. Perfect!

Rating:

1.0

Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn’t have any customer service skills. Her mask wasn’t even on her face properly. She walks away from her customer when she’s suppose to be showing them their unit. (Like you know were it’s located already)!

Rating:

4.0

Get warning lights fixed.

Rating:

5.0

Nothing. Excellent experience

Rating:

5.0

Nothing. Everything was great. Clerks were very friendly and helpful.

Rating:

1.0

Whoever's marking the mileage and the gas gauge is doing it wrong. They're writing down one thing when the gas gauge and odometer are showing otherwise and then they try to charge you for their mistake. Poor people skills and definitely will not be recommending them to ANYONE.

Rating:

4.0

Great location, but the pricing is very high!!

Rating:

1.0

If a customer books a reservation several days in advance, they should be able to receive the vehicle requested. A 15' box truck and a 26' are very different, especially in the middle of a rain storm. Will not return to this store for another rental.

Rating:

5.0

keep doing Excellent job! you have two very good employees!

Rating:

5.0

The only issue was that they had put the pick-up location at Morton, MS instead of the Pearl location. Luckily when we arrived at the Pearl location after flying in from OKC, the agent had just had a truck returned which was the size we needed and she was able to transfer our contract to the location we had requested in the original contract. This worked out great since we were on a tight time schedule. When the agent called the office in Morton, MS they claimed they had tried to call me that morning but I did not have a missed call from them.

Rating:

5.0

Very pleasant em0loyees

Rating:

5.0

Really enjoyed storing my RV at this facility. It had everything I needed and wanted. To bad you changed your business plan and eliminated this type of storage. I could also used more notice before I had to move.

Rating:

5.0

Always so convenient to access. Clean and well kept facility. Enjoyed being able to come and go and staying safe while doing so.

Rating:

4.0

No problems until I moved out. I swept and left the door open. Then got an email several days later telling me that rent was past due and they are going to lock my unit and keep my belongings. That was funny since my unit was completely cleaned out and swept with door left open.

Rating:

1.0

Poor customer service. Long waits not enough staffing when there is a line. Rude general manager stood over me as if I was going to steal something. Kicked me out of my space because a little aftersray from an spray can got on another trailer. I simply worked it out with the other customer and the issue was resolved. Instead she kicked me out to the curb

Rating:

1.0

Poor customer service great secure storage place but the customer service there makes the place horrible simply no people skills at all

Rating:

5.0

Best Customer Service I have ever received!!

Rating:

5.0

The manager Denika is most helpful and provides stellar customer service!!!! Thank you!

Rating:

5.0

Everything went as described. Great job considering COVID 19. Great Experience!

Rating:

4.0

I cleaned up the floor with my own broom. Someone had raked a pile of trash in the isle and it stayed there until I cleaned it up. Great building, good place to put something you need dry and out of the weather. I would use again if needed.

Rating:

5.0

Great customer service at its finest

Rating:

5.0

Did a good job

Rating:

5.0

The attendant was very helpful make my storage necessities very easy I will do business here again for sure I highly recommend this place.

Rating:

5.0

Very helpful and professional service me and my family always get u-haul for our moving needs this location Excellent!

Rating:

5.0

I was in the aftermath of the death of a loved one when I rented a unit at this location. I could not have asked for more kindness and understanding from the staff and the facility is outstanding.

Rating:

4.0

Could not get a receipt at checkout. Was told I would get a email but did not. The only email I received was showing I had missed a payment and was charged $15.00 late fee. Poor system/need receipt!

Rating:

5.0

would rent there again

Rating:

2.0

The unit was dirty (rat droppings, rodent trap and oil/fluid on floor). Was not cleaned before unit was rented out so I’ve paid for a unit and not able to store anything until Monday.

Rating:

5.0

Great facility and knowledgeable and vary helpful staff!!!

Rating:

5.0

great

Rating:

1.0

I went in ahead of time to reserve my truck and storage unit and last minute I’m told neither one is available

Rating:

5.0

It was easy to access and the staff was very friendly and helpfulness!

Rating:

5.0

The general manager was very welcoming and hospitable.

Rating:

5.0

excellent service !

Rating:

3.0

The facilities were well-maintained and clean. However, this U-Haul DOES NOT honor reservations nor do they follow-through with things requested via phone. I do not recommend this location.

Rating:

2.0

Eric Shirley should be removed from the company. He is robbing Uhaul. He will offer to take cash payments and not put a lock on your storage. He offered it to my boyfriend and I told him not to do it.

Rating:

5.0

Thank you for all your help !!! Fairrah

Rating:

5.0

Great people

Rating:

4.0

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Rating:

4.0

X

Rating:

5.0

Was very helpful in all matter and did whatever it took to make it a pleasant rent. H. C. Perrett

Rating:

4.0

I made a reservation that they could not find when I arrived. They did work it out so that I could get the truck and get moved.

Rating:

1.0

First unit was already taken. Spent several hours on hold. After that was resolved I didn't get the 24hr access which was requested. This resulted in an extra days charge on my truck rental.

Rating:

5.0

Great service!