Customer Reviews for U-Haul Storage at Silverton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Silverton

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Jeremy N. on

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Fred Y. on

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The two gentle men were great I was running a little late and they were waiting for me got the paper work done we were off to go pick up a stranded person in Portland

Myjha W. on

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JANINE Z. on

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Friendly, efficient. Always pleased with this place. The gentleman is really nice. I wish I knew his name. He's been there a long time.

Patrick F. on

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Jacqueline A. on

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Too long of a wait

Ty P. on

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Kent W. on

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I watched the gentleman behind the counter deal with a ridiculous, irate customer before me. I think he handled the situation very well and then he took care of me very pleasantly. Thank you!

randy G. on

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Sergey O. on

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Darrell C. on

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Natasha B. on

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The man who helped me upon check in was very nice, polite and friendly which I appreciated much. Although I do not remember his name he was thin, wore glasses and had tattoos. He made the check in process easy and comfortable and I would use uhaul in the future.

Martha V. on

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Alfred S. on

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Drew D. on

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thank you very much in these trying time and you made it so much easier to deal with.

Luis M. on

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Melissa G. on

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Shari G. on

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Very prompt and made my move very easy! Workers were very helpful and friendly

Sammy G. on

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It was not my chosen drop off location, but I was given extra miles to accomplish drop.

Tina M. on

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Jason F. on

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Rodney T. on

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This was the best rental in 25+ years. It was Perfect. I should be your Spokes Person. Thank you very much and Big Hugs to David and Sherry

Katherine H. on

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Amazing customer service

Cari N. on

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Katherine H. on

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Always easy and friendly. This is my preferred u haul as well as family and friends

Dennis H. on

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Great service they are right on top it

Randy G. on

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The person who helped me was a very nice and welcoming person, he answered all my questions, he was very polite, and told me the ins and outs of the trailer I was renting, it is so nice to be welcomed like that at any business thank you uhaul

Laicee E. on

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Mario C. on

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Kyle R. on

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Valiena B. on

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David B. on

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1. I specifically called the Silverton number to reserve my 7AM pickup on Jan 1. Dec 31 at 6:50 PM I got a call telling me that the Silverton store was not open at 7AM but at 9AM. After some discussion I agreed to pickup the truck through the after hours process. I don't do this kind of thing on my phone because the buttons are just to f*)&%^$ small. 2 your representative said he would provide some kind of credit for my inconvenience. That did not happen on my invoice. He did not tell me to ask for a specific person so I assume there was another miss communication. 3 the hydrolic pump for the brakes was very loud. stepping on the brake while in Park surprised me. After testing the brakes in the parking lot and knowing I would not wait till 9AM. I drove the truck. I believe some part of the bydrolic system is no longer bolted down. Overall this was a much more stressful and inconvenienced moving day. While I would recommend the Sliverton location for its geographic location, I will check out the Penke and Budget stores before renting again.

Royce M. on

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Personnel could not have been more accommodating!

Daniel S. on

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Thanks

patricia A. on

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Brook G. on

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Debra D. on

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Darin B. on

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Cheryl G. on

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Nothing. It was a great experience. The young gentleman that helped us at the counter was friendly and helpful.

kimberly g. on

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This store was so busy today. Still got great service and originally got a small storage but found it was way too small and they got us a bigger one without throwing a fit. Thank you !

Patritcha K. on

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Amazing staff member helped me problem solve my electrical 7 way problem for free which should be covered by my SUVs warrantee. Super nice, great experience, did not feel rushed and I have at other U-haul locations were I live. I found my location for all my moving and storage needs

Marci C. on

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Clear signage on what do when you pull in to drop the truck off.

Serge I. on

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Ryan N. on

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Randi L. on

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I spent way more than I needed to because I had to go all the way to Salem when I was moving something in Silverton.

Daniel K. on

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The service was great the staff knew what they were doing I would recommend this place for everyone that needed a truck

Jonathan C. on

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Lisa A. on

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sharon H. on

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Everything went very smoothly

Lincoln C. on

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After hour check out program is a joke!!!!!!! Rented a week in advance. Picked up truck late at night. Then they decided they needed another person to contact so they had to call a family member of mine in the middle of the night or they wouldn’t rent me the truck. Bull shit

James J. on

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Lawrence F. on

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We checked in a little early, got in and out quickly. Returned early as well with a few less miles than anticipated. The correct adjustment was made and we were on our way. Great employee's and service!

Gail C. on

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Thank you

Lawrence C. on

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Kevin M. on

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I could not complete a walk-in reservation because of a new employee not knowing how to use their computer system. I ended up doing the online reservation when I got home, which felt pretty useless the next morning when I went to pick up, because it still took longer than expected to complete paperwork which i had already completed the night before. The lady I spoke with that morning was much more knowledgeable.

luna O. on

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Linda G. on

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Brenton M. on

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Nice, easy to access storage unit.

Cheryl G. on

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Jaret B. on

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Staff was very helpful and made the experience enjoyable.

Jessica B. on

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I had the truck for one day and charged me for 2 days that's not right should have said something but I wasn't in the mood and I probably wouldn't have been very nice so I just left it as it was

Christopher F. on

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Extremely over priced. I rented a truck to pickup 2 new couches in Albany to save $150 delivery fee. Round trip was more than expected and at 1.29 per mile it added up. What happened to the days of having the truck all day with unlimited miles? I ended up paying over $150 for 3.5 hours. I don’t understand why it’s so expensive. Another thing is the clerk said my insurance won’t cover the truck to I need to get Uhauls insurance. I called my insurance and he said I was covered. Next time I’ll just pay the delivery fee.

james P. on

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Too Expense

GUY S. on

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James A. on

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Heidi N. on

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adolfo P. on

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Yadira S. on

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Steven D. on

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This place is busy. However, the staffs professionalism out weighs any frustration they may have.

Keith N. on

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the truck was great and was clean and ran great!

Jerry C. on

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The whole staff is great to work with!

Drew B. on

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It's not really clear upon self return that you need to complete the survey prior to dropping the keys in the drop box. I had already locked the truck and returned keys and then realized I was supposed to take photos of milage and the vehicle etc. Also, my charges were incorrect based on my understanding of what the question asked was.

Doris H. on

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liz e. on

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Everything went very fast and smooth. The customer service was excellent. The woman who helped us was very helpful.

peter D. on

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Tim H. on

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Derek G. on

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Elaine H. on

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You need more help on a Saturday afternoon.

JEFF F. on

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Everything was great ! Excellent customer service (which it rare these days) This is a very clean and well organized buisiness with friendly staff. Sherry Anderson was fast,friendly and did her job in a professional way. Moving is a pretty stressful time, nice to have the rental process go smooth.I highly recommend Uhaul and this location.

lauren H. on

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MICHELLE A. on

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Staffing is slim but the associate that was there did great at multi tasking. To improve business an ATM would help.

Dik P. on

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I rent a cargo van for 3-4 days every month and it’s always a pleasure.

Steven R. on

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I received a 17 foot truck that was dirty in the cargo area and cab. When dropping off the truck, another truck was parked so close to my vehicle that I could not move my passenger mirror to avoid damage. I needed assistance to back out safely. Very bad experience.

Miguel C. on

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Corrina R. on

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Only one part of the damage on the truck was marked with a sticker. I didn't appreciate having to dispute and take photos of all of the actual damage present on pickup. I feel the rental companies should be doing that part. Took me about 15 minutes after I thought we were done and ready to leave the lot to get it fully documented. Also couldn't upload more than one picture per side. But there were scrapes or scratches across the whole side of the truck that couldn't be captured in a single picture. I had to pick the worst and not document the lesser damage.

Joan W. on

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Susan R. on

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However, there were no blankets in the back as advertised.

Sadriddin N. on

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Very polite people. Appreciate your help, David.

Nicholas O. on

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Cynthia T. on

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When I returned the unit, the employee helping me came up with over $80.00 in charges. He had not even located my account before he determined the amount. I got very angry and did not get a clear answer as to the large amount owed. Come to find out that he had charged me double what I actually owed. If I had not demanded to see my actual charges, I would have had to pay the higher amount.

Chad K. on

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Mark N. on

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Great service. Very efficient. I would go here again.

Bradley C. on

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All good.

Jonathon W. on

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Robert R. on

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Joan S. on

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Heidi P. on

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Duane A. on

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Francis M. on

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Kudos to the whole team.

Crystal A. on

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I wish you charged a reimbursement for someone who brings the truck back 16 hours before due. I only had it 8 hours. Also, I was charged a higher rate for gas than gas costs. This was not talked about with me. Unhappy.

Robert K. on

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Thank you very much for your kind and courteous customer service. Fast and effective. Will return again. Thanks again!

Dennis S. on

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Alex C. on

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Most everywhere else has 24/7 access to units.

Ryan W. on

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I had someone drive how would not return the uhaul when I got it from him and returned it and asked for help securing it you told me no why? Thought he was more trust worthy because he lied? Then billed me for it when he didn't bring it right back? I want my money returned

James S. on

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Kevin F. on

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JACKIE W. on

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Sherry and all her people were very professional and kind, great job!

Rhonda A. on

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For the last several months I have had horrible experiences with U-Haul but I can tell you Sherry and Salem has helped me out tremendously in many many ways I certainly appreciate you having an employ

timothy a. on

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Sherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:

LEE P. on

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The lot is kinda small and tight.

Pauila D. on

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Everyone was so nice!

Karen H. on

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They were all awesome. I will go back for any other storage/ rental needs

Corey C. on

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Na

Steven W. on

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A+! Shari went out of her way to help me with my move from start to finish. She even remembered my name over a month after I rented a truck and storage unit! I highly recommend U-haul Salem Oregon.

Marcus C. on

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They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

JIM E. on

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Thanks

Francis M. on

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Always good service.

Lisa J. on

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Very clean and the staff was really nice and helpful.

Steven W. on

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Excellent service! Sherri really made my move run smoothly. Thanks!

NATALIE W. on

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Thank you

RYAN T. on

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In a time of need, this particular Uhaul agency went out of their way to help me. Great team.

Suzanne C. on

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I have utmost respect for this U-Haul operation, especially Sherry Anderson. My issue required patience, I was very happy with the result. Both women drivers I met, also had praise for Sherry. Thanks

Connie b. on

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Sherry Anderson went above and beyond her job. She understood our needs and made it as comfortable as possible. Every store should have a Sherry. You rock girl. Thank you so much

Tonjia D. on

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It was a terrible experience. I will never use Uhaul again. I'll tell everyone not to ever use your company! Lost my things and double billed me. Uhaul SUCKS!!

Judith A. on

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Sherri, the store manager was excellent...professional and very helpful in finding a solution that met the needs of our out of town college student. Judith Abraham

lesley k. on

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Very friendly and helpful staff.

Sifan K. on

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Was never at the facility - had my u-box delivered directly to me. The woman that delivered my u-box was great! Very friendly, very professional - huge thank you!

tracy s. on

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Great experience