Customer Reviews for U-Haul Storage at Silverton

4,120 reviews

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

(503) 399-9418

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man who helped me hitch up, and un-hitch up the trailer, was helpful and pleasant. I sincerely appreciated his friendly demeanor.

Lena B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Sabrina D. 
Rating:
3.0

Parking lot was very congested at pick-up and drop-off. It worked out ok. They were very busy it seemed.

robert B. 
Rating:
5.0

It's good as it is. No complaint at all.

John S. 
Rating:
5.0

Customer did not leave a comment.

alice B. 
Rating:
3.0

Y'all really don't want me to share how I really feel on how it's ashamed on all the different rates y'all throw at customers who come in I'll just leave it at that!!!!!

Larry P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE EWING A. 
Rating:
3.0

Customer did not leave a comment.

SAherali D. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

I actually enjoy doing bussiness with this Uhaul office. The staff is super hard working. I was amazed how fast I got checked in and out both by Karis who was great like everyone there.

larry F. 
Rating:
4.0

Customer did not leave a comment.

Debbie P. 
Rating:
5.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Carol F. 
Rating:
5.0

Customer did not leave a comment.

WARREN N. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

CW L. 
Rating:
5.0

Customer did not leave a comment.

CW L. 
Rating:
4.0

The staff were awesome. Helpful, super fast, dilligent at both check out and return. Huge props to them. My only issues are around pricing, and quality of some equipment which is a Corporate thing. Overall, great place to rent.

Kimberly H. 
Rating:
5.0

More staff on the desk.

JIMMY BOYD W. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

The electricity was out and the staff carried on. Very nice and even humorous

larry F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

Customer did not leave a comment.

Randolph M. 
Rating:
5.0

Staff were friendly and fast. The return went well and they quickly refunded a utility dolly that I forgot to pick up.

William M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Meghan J. 
Rating:
3.0

Had to go find an employee after waiting 15 minutes in the office.

Michael S. 
Rating:
5.0

More customer help on site

TODD R. 
Rating:
5.0

Some of the best staff experiences I have ever had with U-Haul. The manager here, Shirley I believe, is very professional and helpful.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Randall Z. 
Rating:
5.0

Customer did not leave a comment.

LORETTA H. 
Rating:
5.0

Customer did not leave a comment.

WARREN N. 
Rating:
5.0

Nothing! My entire experience was very smooth--check-in and drop-off were very quick and smooth. Thank you!

bruce A. 
Rating:
5.0

The truck was ready to go. Service was excellent. Drop off was easy. Couldn't be better.

DARRIS D. 
Rating:
5.0

Customer did not leave a comment.

Anne E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Worth experience with this location the owner of this location was talking to me and she was saying crazy things to me she make me crazy

Mohamed M. 
Rating:
5.0

Extremely helpful in accepting the trailer delivery and very pleasant.

Jimmy G. 
Rating:
4.0

NO uhaul car trailer complete info given to me on 2 prev recent rentals... very disatisfied with that cust serv letdown...

jon N. 
Rating:
5.0

Sherry, the store manager and Mariah were more than happy in assisting us with the drop-off. Mariah found a discrepancy and took it to Sherry who handled it with ease and satisfaction. I would absolutely recommend this team to anyone in the area as my top pick.

jason D. 
Rating:
5.0

Customer did not leave a comment.

Nathalie R. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
3.0

Customer did not leave a comment.

Darryl S. 
Rating:
4.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Provide the correct parts and display any sort of empathy for the customer.

Eliza W. 
Rating:
5.0

Sherry and her crew were welcoming and pleasant on both pick-up and drop off. Well run store in a good location. Really organized. Thank you.

Ernest P. 
Rating:
3.0

I am extremely disappointed that U-Haul ripped me off. It was supposed to be cheaper (around $222) to return to Salem versus Eugene (where I was actually moving). Considering gas and the mileage fee (how did you guys not give me enough mileage if you gave me the offer?!), this was actually almost as expensive as the $444 drop fee to drop off in Eugene. :\ And thanks for not taking money off for leaving extra gas in the tank. Will only rent U-Haul in town from now on, not long distance.

Anne M. 
Rating:
5.0

The man who helped us was amazingly helpful and friendly. He really made my day. He was a young Hispanic gentleman. I don't recall his name.

Matthew E. 
Rating:
5.0

Great customer service. Very nice.

Kendra R. 
Rating:
5.0

Get the people more help. The ones there were amazing but understaffed

TIM N. 
Rating:
1.0

Customer did not leave a comment.

Lynkin M. 
Rating:
1.0

I waited 23 minutes in the office for someone to show up. I had to hunt down the employee. Once in the store I was treated poorly. I am deaf. The cashier got an attitude for having to repeat herself. It states disabled veteran on my driver's license. I explained I was deaf after she screamed the 3rd time I asked her to repeat what she said.

Stefanee R. 
Rating:
5.0

People were excellent,truck was nice,ran good ,ate fuel(26) fr but normal,check engine light on but ran good.

PAT M. 
Rating:
5.0

Very friendly and welcoming

Charles J. 
Rating:
4.0

Customer did not leave a comment.

SALLY M. 
Rating:
3.0

Customer did not leave a comment.

Darrian Q. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

Andrea P. 
Rating:
2.0

When we dropped off the call the employees seemed too busy to take our keys or even talk to us. When we asked for a closure receipt they only said they would email it to us. When we called about the additional mileage charge they said sorry we don't have unlimited mileage so the charge will stand. I later escalated the situation to a manager due to the fact I was told it was unlimited mileage and we turned the uhaul in 4 days early which allows them to rent it out and make more money. Still waiting for. Return call or credit. Ver unhappy with there service

Theresa L. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

The whole experience was great from pickup to drop off. Staff was very helpful and friendly.

Dan W. 
Rating:
5.0

Well I didn't get my trailer I reserved because it was given to someone else but when I got there one was there but not for me!Then Charlie tried putting me in broken fender and bald tires muddy trailer that I didn't feel safe hualiing. Top it off meggan was rude and rolled her eyes when I said I was def one ear and hard off hearing. I was on vacation looking have good Time going to beach. This kinda ruined the day.i rent often from you guys and thus was worst experience ever.

Jesse D. 
Rating:
2.0

Lost the U-box, several days delay, moving help is impacted. Still have not found it in the Charolette area. I call daily but no find yet. When this is over I will write up what appeard to be the things that need improvement in the Ubox system. I think the design is much as fault, not blaming the people. Computer also are way slow, which is a handicap to the staff - across the company.

Ralph F. 
Rating:
5.0

They where every helpful. And they did not lie to me

ibrahim A. 
Rating:
3.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer friendly people... easy everything. Thank you.

JIM P. 
Rating:
4.0

the young man helpjng us was very good and kind, thanks

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Shaun K. 
Rating:
5.0

Person in office was efficient and friendly , quick to get me on my way. Person who helped get trailer attached exceptional, very helpful

TIM N. 
Rating:
5.0

Fast and easy to pick up a moving trailer

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Sheril B.  |  Overall Experience 
Rating:
1.0

make sure that the employee who is checking out the equipment is more concerned with the safety and functionality of the lights on a trailer than how hot and bright the sun is.

Barry H. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Edgar L. 
Rating:
5.0

Not being able to pickup the truck at the original location and only receiving less than 24 hour notice was a challenge as secondary site was over 30 miles away.

Phillip R. 
Rating:
5.0

Great customer service!!!!!

John R. 
Rating:
3.0

Megan was rude on pick up (I need my break!). I called to extend my time. She asked my why I didn't plan beforehand. I told her it was unexpected. She hung up on me.

Judy S. 
Rating:
5.0

Customer did not leave a comment.

Arlene R. 
Rating:
5.0

Customer did not leave a comment.

MAYRA LORENA A. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
4.0

Customer did not leave a comment.

RANDY P. 
Rating:
5.0

I can't see anything needing improvement. I did the pre checkout on the internet. And when I arrived I only had to wait moments before being helped. It was at a guess. Maybe 5 minutes inside. About 5 minutes to hook up to the trailer I was renting. And I was on the road. The employees who helped me from check in, to hook up. And returning the trailer. We're very knowledgeable about the process. And streamlined the transactions to get me back on the road very quickly. Don't loose these employees. Because it would be a hardship on the company. Thank you to all who helped me above, and beyond.

James F. 
Rating:
5.0

Customer did not leave a comment.

Diann R. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

My 26 Foot uhaul the I rented was clean and well running and i have no complaints about that part of the rental, But The tires on the rear axle were low tread out the outside tires on driver and passenger side and while driving any speed above 25 mph there was a violent shake that would not go away and when the truck was loaded with Moving boxes and furniture the truck shook even more and the steering wheel was shaking making it difficult to drive safely. I returned the truck early due to this issue and even after letting the employees know of the issues I got an irritated sorry from the person that did the inspection when I brought it back. I would say these big trucks should always be road tested after they've been returned so that way if there's any issues they can be corrected before the truck even gets rented out.

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

beth M. 
Rating:
3.0

Every thing was great except for the lock that we had to buy from your firm! We had a very good master lock which you made us remove and buy your "crappy" lock for $10.00 which you would not re-purchase{we paid cash for the lock}. Incidently, your own employee refered to the lock as "crappy" when he attempted to help me unlock the lock.It is for this reason that Igive you an average rating. Mke Duch

Mike D.  |  Overall Experience 
Rating:
5.0

Heat and patient staff and overall friendly environment

alicia Z. 
Rating:
5.0

Sherry and her staff were AMAZING! There was a slight mix up in finding the last of my 4 containers, but they rushed at lightning speed to find the last one and had it ready by the time I returned the 3rd. I cannot thank Sherry and her staff enough. Best customer service anyone could ask for.

Adam M. 
Rating:
2.0

To begin with customer service representative Megan was horrible, she was rude and doesn't belong in customer service. The truck I was given was very loud and had an exaust issue and should be taken out of the fleet. The return was excellent and the person that made my reservation Charles was excellent. Everything else was poor!

Phillip W. 
Rating:
5.0

Great service well maintained trailer. All is well as is.

Steve L. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy A. 
Rating:
5.0

Customer did not leave a comment.

Derrick T. 
Rating:
5.0

Mrs Sherry Rock love the energy she gave us she welcomed us with love we are from Mississippi I would recommend anybody to us this storage place

antonia f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Camelia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth c.  |  Overall Experience 
Rating:
5.0

Keep up the Great work,

Michael M.  |  Overall Experience 
Rating:
5.0

Sherry has always been kind, understanding, welcoming and helpful.

Tammy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WADE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto s.  |  First Impressions 
Rating:
5.0

Amazing customer service renting a truck and storage unit

stacy e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raema A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Overall Experience 
Rating:
4.0

The staff here has always been helpful and continues to go above and beyond.

MIRANDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly.

Melissa G.  |  Overall Experience 
Rating:
5.0

Always helpful, courteous and professional. Awesome staff. Great leadership in sherry.

STEVEN D.  |  Overall Experience 
Rating:
2.0

Everytime I use uhaul it’s a headache. Between not being able to use the online check in bc their website is trash to employees that don’t know much of what’s going on.

ANNA TERESA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debbie C.  |  First Impressions 
Rating:
5.0

Absolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.

ofelia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY ALLAN D.  |  Overall Experience 
Rating:
5.0

The staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.

JEFFREY C.  |  Overall Experience 
Rating:
3.0

It took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.

Joy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar D.  |  Overall Experience 
Rating:
5.0

My bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.

Brittany J.  |  Overall Experience 
Rating:
5.0

Every one there was nice respectful and cated about us.

tonya b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jo W.  |  Overall Experience 
Rating:
5.0

Staff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.

Melissa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gwen h.  |  First Impressions 
Rating:
5.0

I was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.

Karen M.  |  Overall Experience 
Rating:
5.0

Curtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.

Sharon H.  |  First Impressions 
Rating:
5.0

These guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!

LORIA G.  |  Overall Experience 
Rating:
5.0

The manager is very helpful and quite humorous

russell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAELA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

Outstanding professional service. Long story , you’ll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.

Shannon O.  |  First Impressions 
Rating:
5.0

I've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!

LORIA G.  |  First Impressions 
Rating:
5.0

Thank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.

Valerie B.  |  Overall Experience 
Rating:
4.0

They were awesome

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma C.  |  Overall Experience 
Rating:
5.0

The only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.

Morgan H.  |  Overall Experience 
Rating:
3.0

Building and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.

Julia W.  |  Overall Experience 
Rating:
4.0

Storage experience was excellent but truck return not so much

Raema A.  |  First Impressions 
Rating:
5.0

Great place to use for storage well lit and secure will use again when needed

Harvey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

The Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!

john r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJ w.  |  Overall Experience 
Rating:
5.0

I would use again! Great place!

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE J.  |  Overall Experience 
Rating:
5.0

I have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!

Jeff D.  |  First Impressions 
Rating:
5.0

Curtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!

megan w.  |  First Impressions 
Rating:
1.0

The staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was “vacant” was still full of someone else’s garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn’t even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(

Morgan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tommy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya W.  |  First Impressions 
Rating:
2.0

Clean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank you

Frankie D.  |  Overall Experience 
Rating:
5.0

Staff made sure to take the time to help me fully.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rajendra p.  |  Overall Experience 
Rating:
5.0

Excellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.

Frankie D.  |  First Impressions 
Rating:
2.0

I have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.

mike e.  |  Overall Experience 
Rating:
3.0

I found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.

Jim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adine G.  |  Overall Experience 
Rating:
5.0

i really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure

Cheslin T.  |  Overall Experience 
Rating:
5.0

extremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed

William T.  |  First Impressions 
Rating:
5.0

Liked it. You guys do a solid job!

brandon r.  |  Overall Experience 
Rating:
3.0

We had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really good

chris p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uriah T.  |  Overall Experience 
Rating:
5.0

I’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.

laurel a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R.  |  Overall Experience 
Rating:
5.0

The gentleman who assisted us was awesome! Great employee

chris p.  |  First Impressions 
Rating:
5.0

Super nice and very helpful great experience

Brad M.  |  First Impressions 
Rating:
5.0

Need to let people know that you have an elevator available. It was a wonderful surprise!

HAZEL L.  |  First Impressions 
Rating:
1.0

I have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.

MICHAEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron T.  |  First Impressions 
Rating:
5.0

I've had several interactions with this facility. All were good experiences. Thank you.

George B.  |  Overall Experience 
Rating:
5.0

Excellent experience storing with uhaul! The staff is friendly and helpful. Facilities were secure yet easy to access, my belongings were as safe and secure for the entire time they were stored. Would recommend over and over. Thanks guys! Keep up the good work!!!!

Whitney H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey W.  |  Overall Experience 
Rating:
5.0

Very helpful and assisted us on many levels. Great group and clean storage

Mary K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  Overall Experience