This is a very well- run center that has never disappointed me. Always a welcoming and pleasant team ready and willing to provide great service. Thank you.
Ernest PCustomer Reviews for U-Haul Storage at Silverton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful staff! Great place to store your belongings!
KAREN S | Overall ExperienceI have enjoyed using Uhaul and storage for the safe keeping of my things until I was able to buy a home. I would definitely tell family and friends to use this facility to save guard their things. I loved the fact that I could choose to have my things in a temperature controlled environment. The staff is always helpful and friendly, I will miss seeing them!
Julie E | Overall ExperienceThe Silverton storage folks were very helpful and courteous. I would gibe them an above average. But the corporate person I talked to wasn’t that great with limited support to fix the issue I had with trying to locate my storage. So for this reason I give an average.
Previn N | Overall ExperienceI appreciate your being there during our time off need and duress thank you
Elizabeth F | Overall ExperienceFacilities are clean, and easy to access. The furniture dolleys provided are a lifesaver after a long and tough move. 1st month storage free with one way truck reservation is an awesome deal.
Marcus S | Online Move InI reserved an outdoor storage area. That unit wasn’t available because the owner did not move out so I was upgraded to an indoor unit for the same price. They even provided a lock free of charge.
MARY D | First ImpressionsI only kept my stuff in the storage for one week out of the new month. The manager of the facility then moved his stuff in the same day and I hadn't even check out of the unit yet. I then asked for a refund of the 3 weeks and he got all mad and refused and hung up on me. The worker apologized and said that wasn't right because technically it was still my unit. I would like this fixed asap.
Jennifer M | Overall ExperienceI have more confidence in the previous manager than I do with her son. I'm sorry. we had to literally coerce him to get him to help us to take the lock off.
CHARLOTTE B | Overall ExperienceWhat I thought I was getting for a storage unit was not what I ended up with. I was prepared for a 10X20 unit and ended up getting a 10X10 unit that was dirty and had a sunken floor. The managers were nice but it took for ever to get my reservation finalized. I am pretty disappointed and won't be keeping the unit beyond my free first month.
Richard C | First ImpressionsEverything was good, except I thought the original unit was the same size as I had in Anchorage Alaska, only to find out it was smaller and I had to pay $215.00 Instead of my free month because the first person gave me the wrong size. I had to overdraw my bank to make sure we were able to get the uhaul truck unloaded and turned in.
Helen S | First ImpressionsGetting through on the telephone to the office was a nightmare. Finding available help was difficult. The procedures for checking in first before using door code was never given to me until I could not open door one day. Zero communication between office and customers. Raised prices every month. I paid extra for climate control and it was stifling hot in Summer and freezing cold in Winter. I will never rent from U-haul again.
Charolette S | Overall ExperienceOverall a great experience
Jenna R | First ImpressionsAlways happy with Uhaul!
Mary L | Overall ExperienceHelpful clerk
Marty C | First ImpressionsGreat staff!
diana w | Overall ExperienceThank you so much for your service
MARTA J | Overall ExperienceA pleasure to do business with
SUSAN C | Overall ExperienceMy payment date was on the 18th - and I was charged for the whole month, even though it was only 3 days. Not very impressive, uHaul—not at all. I would not recommend anyone to use this facility because they charge too much. I will leave this same review on Google. Not impressed at all. Robyn Merriman Unit 58
Robyn M | Overall ExperienceAlways have an excellent experience with U-Haul!!
Mary L | First ImpressionsAmazing experience with Uhaul. I forgot my US Marines mug in the van and after over a week, they still had it in there possession. Thank you Uhaul. Sgt. Major John Walker United States Marines.
John W | Overall ExperienceTerrible don’t trust them they stole my 70” screen tv straight from my unit and did nothing about it DO NOT TRUST THEM.
Alisar E | Overall ExperienceKeep up the good work
MARTA J | First ImpressionsI had my storage broken in to some how lost my sports card collection and my girlfriends jewelry of her daughters child rings and her grandma's stuff that can't be replaced. I never had any idea all of this was missing. I have collected those cards since I was 5years old and lost thousands of dollars in sports card just so stund by this loss.
Troy T | Overall ExperienceSherry is a wonderful person. Full of knowledge and kindness. Tammy Watt has been doing okay too.
Tammy W | Overall ExperienceI was truly amazed by wonderful service. You guys are the best! Thank you!
Sylvia W | First ImpressionsVery helpful and friendly
Sandra A | First ImpressionsEvery thing was great except for the lock that we had to buy from your firm! We had a very good master lock which you made us remove and buy your "crappy" lock for $10.00 which you would not re-purchase{we paid cash for the lock}. Incidently, your own employee refered to the lock as "crappy" when he attempted to help me unlock the lock.It is for this reason that Igive you an average rating. Mke Duch
Mike D | Overall ExperienceMrs Sherry Rock love the energy she gave us she welcomed us with love we are from Mississippi I would recommend anybody to us this storage place
antonia f | First ImpressionsKeep up the Great work,
Michael M | Overall ExperienceSherry has always been kind, understanding, welcoming and helpful.
Tammy W | First ImpressionsAmazing customer service renting a truck and storage unit
stacy e | First ImpressionsThe staff here has always been helpful and continues to go above and beyond.
MIRANDA D | First ImpressionsStaff was super helpful and friendly.
Melissa G | Overall ExperienceAlways helpful, courteous and professional. Awesome staff. Great leadership in sherry.
STEVEN D | Overall ExperienceEverytime I use uhaul it’s a headache. Between not being able to use the online check in bc their website is trash to employees that don’t know much of what’s going on.
ANNA T | Online Move InAbsolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.
ofelia m | Overall ExperienceThe staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.
JEFFREY C | Overall ExperienceIt took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.
Joy E | First ImpressionsMy bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.
Brittany J | Overall ExperienceEvery one there was nice respectful and cated about us.
tonya b | First ImpressionsStaff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.
Melissa G | First ImpressionsI was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.
Karen M | Overall ExperienceCurtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.
Sharon H | First ImpressionsThese guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!
LORIA G | Overall ExperienceThe manager is very helpful and quite humorous
russell M | First ImpressionsOutstanding professional service. Long story , you’ll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.
Shannon O | First ImpressionsI've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!
LORIA G | First ImpressionsThank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.
Valerie B | Overall ExperienceThey were awesome
Elizabeth F | First ImpressionsThe only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.
Morgan H | Overall ExperienceBuilding and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.
Julia W | Overall ExperienceStorage experience was excellent but truck return not so much
Raema A | First ImpressionsGreat place to use for storage well lit and secure will use again when needed
Harvey C | Overall ExperienceThe Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!
john r | Overall ExperienceI would use again! Great place!
Carrie B | Overall ExperienceI have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!
Jeff D | First ImpressionsCurtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!
megan w | First ImpressionsThe staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was “vacant” was still full of someone else’s garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn’t even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(
Morgan S | First ImpressionsClean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank you
Frankie D | Overall ExperienceStaff made sure to take the time to help me fully.
Andrew A | First ImpressionsExcellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.
Frankie D | First ImpressionsI have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.
mike e | Overall ExperienceI found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.
Jim P | Overall Experiencei really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure
Cheslin T | Overall Experienceextremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed
William T | First ImpressionsLiked it. You guys do a solid job!
brandon r | Overall ExperienceWe had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really good
chris p | Overall ExperienceI’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.
laurel a | First ImpressionsThe gentleman who assisted us was awesome! Great employee
chris p | First ImpressionsSuper nice and very helpful great experience
Brad M | First ImpressionsNeed to let people know that you have an elevator available. It was a wonderful surprise!
HAZEL L | First ImpressionsI have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.
MICHAEL V | First ImpressionsI've had several interactions with this facility. All were good experiences. Thank you.
George B | Overall ExperienceExcellent experience storing with uhaul! The staff is friendly and helpful. Facilities were secure yet easy to access, my belongings were as safe and secure for the entire time they were stored. Would recommend over and over. Thanks guys! Keep up the good work!!!!
Whitney H | Overall ExperienceVery helpful and assisted us on many levels. Great group and clean storage
Mary K | Overall ExperienceI rented storage and rented a van from this store. I could not have had a better experience. Your staff was so kind and professional, and everything went smoothly. Because of the coronavirus situation, I had to move out of a dorm and into a new apartment and get ready to start a new job in a new city over the course of a weekend. I absolutely would not have been able to do that without the support I got from your store. Thank you :)
margaret h | Overall ExperienceThe nicest people I dealt with on my move.
ROBERT C | First ImpressionsThe staff is snotty and behave in a 'im better then you manner'. Staff tells customers one thing and the ownet/manager contradicts her staff. That doesn't look good on any business. The result of this kind of miscommunication was that I had to move out of my storeage unit in less then 24 hours. I wouldn't store here.
Neils J | Overall ExperienceFantastic and life-saving service from Sherry Anderson at Storage on Silverton in Salem, OR. She helped me and someone else at the same time without breaking a sweat and got us both what we needed quickly. Relieved a lot of stress in our move! Thank you!
Kat F | First ImpressionsThe customer service was amazing and they help me with what I needed answered every question and was super friendly
Aurora G | First ImpressionsThe BEST UHAUL SERVICE I HAVE EVER HAD!!!! AT 57 I HAVE HAD ALOT OF USE FOR UHAUL. THIS ONE IS THE BEST
Cathrine C | Overall ExperienceThis has been an absolute night mare. I really really wish we had gotten storage somewhere other then U-haul Storeage at siverton.
Neils J | First ImpressionsMiss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!
Julie E | First ImpressionsThe whole experience went very smoothly. Sherry was very kind and accomidating. I will always choose U-Haul for truck rental and storage.
Debra C | First ImpressionsThanks
Daniel S | Overall ExperienceThis store was so busy today. Still got great service and originally got a small storage but found it was way too small and they got us a bigger one without throwing a fit. Thank you !
kimberly g | First ImpressionsNice, easy to access storage unit.
Brenton M | Overall ExperienceEverything went very fast and smooth. The customer service was excellent. The woman who helped us was very helpful.
liz e | First ImpressionsKudos to the whole team.
Francis M | Overall ExperienceMost everywhere else has 24/7 access to units.
Alex C | Overall ExperienceSherry and all her people were very professional and kind, great job!
JACKIE W | First ImpressionsFor the last several months I have had horrible experiences with U-Haul but I can tell you Sherry and Salem has helped me out tremendously in many many ways I certainly appreciate you having an employ
Rhonda A | Overall ExperienceSherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:
timothy a | First ImpressionsThe lot is kinda small and tight.
LEE P | Overall ExperienceEveryone was so nice!
Pauila D | First ImpressionsThey were all awesome. I will go back for any other storage/ rental needs
Karen H | Overall ExperienceNa
Corey C | Overall ExperienceA+! Shari went out of her way to help me with my move from start to finish. She even remembered my name over a month after I rented a truck and storage unit! I highly recommend U-haul Salem Oregon.
Steven W | Overall ExperienceThey went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).
Marcus C | Overall ExperienceThanks
JIM E | Overall ExperienceAlways good service.
Francis M | First ImpressionsVery clean and the staff was really nice and helpful.
Lisa J | Overall ExperienceExcellent service! Sherri really made my move run smoothly. Thanks!
Steven W | First ImpressionsThank you
NATALIE W | Overall ExperienceIn a time of need, this particular Uhaul agency went out of their way to help me. Great team.
Ryan T | Overall ExperienceI have utmost respect for this U-Haul operation, especially Sherry Anderson. My issue required patience, I was very happy with the result. Both women drivers I met, also had praise for Sherry. Thanks
Suzanne C | Overall ExperienceSherry Anderson went above and beyond her job. She understood our needs and made it as comfortable as possible. Every store should have a Sherry. You rock girl. Thank you so much
Connie b | Overall ExperienceIt was a terrible experience. I will never use Uhaul again. I'll tell everyone not to ever use your company! Lost my things and double billed me. Uhaul SUCKS!!
Tonjia D | Overall ExperienceSherri, the store manager was excellent...professional and very helpful in finding a solution that met the needs of our out of town college student. Judith Abraham
Judith A | Overall ExperienceVery friendly and helpful staff.
lesley k | Overall ExperienceWas never at the facility - had my u-box delivered directly to me. The woman that delivered my u-box was great! Very friendly, very professional - huge thank you!
Sifan K | Overall ExperienceGreat experience
tracy s | Overall Experience