Customer did not leave a comment.Amber W.
Customer Reviews for U-Haul Storage at Silverton
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL S.
Customer service was outstanding. I appreciated dealing with the nice agents there. $1.09 per mile was a big jump from the $0.69 I'm used to paying, but otherwise I was happy with my experience.LANCE W.
Great service. Wonderful/helpful customer service by phone and in person - very personable staff.PATRICIA A R.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Robin B.
the online slef check out wasnt working whish would not have mattered because the truck wasnt ready. all of which put me about an hour behind schedule. 1 employee was working very hard to get things ready for the day while 2 other employees were disinterested. the amount i was originally quoted i was told was incorrect and of course it was more.SARA C.
Making reservations was challenging and waiting on the phone for over 30 minutes three times was not a positive experience. Getting transferred around was frustrating. Some staff seem to know very little while others were very knowledgeable and helpful.SHAWN DOUGLAS J.
Customer did not leave a comment.Gregory M.
Kaelie is fantastic! <3 she reopened the store for us as we had gotten there 2 minutes after 7, helped check is out (I didn't know about the self check out, poor girl could have gone home). Much love to that bad ass!!CONNOR W.
Customer did not leave a comment.BENJAMIN H.
I've use this U-Haul three times in the last two years and every single visit I have the most outstanding service. Employees here go above and beyond and it's not just one or two of them it's several of them! Thank you, thank you, thank you, I will continue to share my experience.Emily B.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.KIMBERLY RAE M.
Customer did not leave a comment.ALEXIS G.
Customer did not leave a comment.Luis C. | Overall Experience
Customer did not leave a comment.Lisa L.
Allow customers to reserve the trucks for longer than 24 hours on the website and have truck drops off closer to user locationTim D.
Customer did not leave a comment.KELSY STAR D.
Customer did not leave a comment.JEFFREY G.
The salesperson that helped me was outstanding. She helped make everything seamless and was knowledgeable in all the questions I had.gordan E.
Customer did not leave a comment.TIMOTHY E.
The Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!john r. | Overall Experience
Customer did not leave a comment.DOROTHY C.
Customer did not leave a comment.Charlene N.
Customer did not leave a comment.Christina A.
10 foot van I had does need brakes on the front but the customer service was excellent and the truck was cleanDANIEL RAY C.
Customer did not leave a comment.Shawn T.
Crew needs to be more professional...not helpful....people in customer service (800)number are excellent...TERRY LEE S.
The ladies who helped me were were nice, they helped me with a trailer light adapter. 10/10 would recommend.TANNER KOLTEN H.
Customer did not leave a comment.Stephanie T.
Customer did not leave a comment.DONNA LYNN P.
Customer did not leave a comment.TAMMY C.
Customer did not leave a comment.KEILAH ELAINE H.
The whole barcode scanning thing took for ever to actually read when dropping offJOEL H.
Easy breezywendy S.
Pleasant experienceAJ W.
Customer did not leave a comment.Ruth L.
Great serviceSTEPHANIE R S.
Customer did not leave a comment.Ben K.
Customer did not leave a comment.tristan K.
Southside storage was amazing!! Christine went above and beyond to help us after the Old Seward location told us they would not honor the reservation we had for a 10x10 storage unit, which had been confirmed at the time we rented our $3600 truck rental. They told us we could have a smaller unit.......and what were we to do with the rest of our stuff? Employee gave us the manager's number and told us if we wanted a 10x10 unit, we could go to the Boundry location. We went to Boundry and after almost an hour we got a storage unit on the 2nd floor, far away from the elevator with no carts anywhere to be found. The building had one elevator and we waited nearly 10min to go up one time to our unit. There was no way we could hand carry in a 15 foot truck's worth of furniture and boxes. This is where Christine came in and saved the day! She drove back to Southside after they had closed to get us a unit. She was amazing. I called the toll free number to express concerns on the fact that our reservation was not honored and was told I would get a call back from the manager from the Old Seward location within 3 days. To this day, still no response. I did get a call from the Boundry location to verify why I had not used the unit, which I had told the clerk at the counter, and they wrote down the cancellation of the unit the same day I had signed up for it. I explained to the person on the phone what happened and was told I would get a call back about the reservation not being honored, but have not heard back. We wasted 3 hours of our time trying to get a storage unit we should have already had, times 3 people......that is 9 hours! We then had to pay for a rental unit when it was supposed to be free for the first month with our uhaul rental. We would like management from Uhaul to call us to discuss our extreme dissatisfaction with the Old Seward location. I can be reached at 907.242.6708. The excellent rating is for Southside Storage. The Silverton location would get an average rating (they forgot the pads and dolly and truck was not accessible as another truck was blocking it.) The Old Seward location is the reason for the poor rating as I am highly disappointed with their service and their care less attitude that they did not have a unit for us. They could have offered us two small units to make up for the size we were supposed to have, but they did nothing but send us off to the other side of town.Jeff H.
I followed the contract to fill up the fuel tank but then was charged extra for not having it filled back up to the required level.AARON W.
Personnel were courteous and quick. Vehicle was new and a delight to drive. We accomplished all we wanted to do within 24 hours. We have many more projects to do over the summer and will no doubt use your service again. A LOT less expensive than owning and maintaining and insuring a vehicle ourselves - and we always get a brand new pickup, too. Brilliant!JOSEPH GREGORY B.
The online process of pick am up and return was super easy. I won't be standing in line anymore lolcristobal G.
I didn't catch the young lady's name, but her service was excellent and she was extremely helpful with the whole process and return!Thomas C.
Customer did not leave a comment.Kimberly M.
Continue their friendly, efficient and courteous service. Excellent customer service!ERIC LAWRENCE S.
At the time I returned the rented trailer I asked for a receipt and since they were busy they said they would email me one. They did not email me a receipt and the trailer was not checked in properly. I receive several calls trying to find out what I had done with the trailer and when I was planning to return it. This location set their phone to forward to the national number rather than take the call. That resulted in a 20 minute wait every time I try to get a hold of them and of course I only ended up talking to the national office. Even though I called U-Haul and explain that I had turned it and they noted it and said I needed to do nothing more, I continue to receive a couple more calls. In order to resolve it I had to go into this location again and have them look through the records and find out what happened. The entire process took a little over a week. If you do use this location I suggest you take pictures at the time you turn your rental in and that you attempt to get them to get your receipt. Don't let them email the receipt to you.Norris S.
Curtis and team have been very helpful.William M.
Went in to drop off the trailer so we could unload the truck. Brenna unhooked the car so she could unhook the trailer. She was super sweet and patient with me and my inability to back a trailer up. So she told me to drive around the building and she would unhook it for me. She explained what she would do about checking the trailer in and said it would be already to go when we brought back the truck. When we brought the truck in, I don't know the name of the person but they had braces! Very sweet and nice and accommodating. Thank you Salem UHaul for hiring sweet, patient people.Matthew M.
I would suggest you let the customer know they are responsible to retrieve the added on equipment and let them know where it is. I would also advise you to refund the right amount of money when the customer does not receive the expected equipment. This was not done for me, and that is why I rate you guys below average and would not recommend you.MACKENNA NICOLE L.
The rental went smoothly the staff was very friendly I rent from this location oftenGERALDINE W.
Customer did not leave a comment.Teresa K.
Amazing people here!!! Very accommodatingValentin R.
Customer did not leave a comment.LENN M.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.JEFFERY R.
Customer did not leave a comment.Kevin S. | Overall Experience
Reservations from online were not honored. That said these folks managed to help me out and get me something rented when I needed it. This is a good crew but your online systems and 800 number are embarressingDANIEL W.
I had the truck for less than 24 hours from 9:30 am to 8:30 am the next day and was charged for 2 whole days as well as two whole days insurance. I have always been very satisfied but this has completely blown me away. 190 dollars for a 15 ft truck less than 24 hoursAmanda L.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.DANNY C.
I picked up a 10' truck for my move. The truck had a an old, used medical mask on the floor. All cup holders had food chunks/crumbs. The truck only had a little over 1/4 tank of fuel so we had to get gas since we were moving about an hour away.Kevin S.
Customer did not leave a comment.WINONA VIOLA K.
Customer did not leave a comment.jerry P.
Customer did not leave a comment.DAVID MARTIN P.
Send confirmations to right emails.JEANNE J.
make the U-haul app better.. alot of the functions do not work and there is no checkin or return option. I always have to go to the website. So why make a mobile app if you have to use the website link to pick up and return the trucks.Ronald M.
Elias Anderson is an up and comer. I see a great UHaul career in his future. And yes his mom did right this review.Sherry A.
Only problem I ran into was when I misplaced my key to truck....no extra one at uhaul!!! I found it but what the heck...no extra keys??!! All else was superb!!CAROL G.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.WENDY ALLYSON S.
Customer did not leave a comment.AJ w. | Overall Experience
Customer did not leave a comment.TIMOTHY ROBERT M.
Customer did not leave a comment.Nina W.
Customer did not leave a comment.Krissy E.
Customer did not leave a comment.Micheal M.
Brenna, who checked me out and set up the trailer was exceptional. Positive attitude, professional and very helpful. Definitely the key component of my successful rental.Derek O.
Customer did not leave a comment.DAVID G.
I paid for furniture pads, a mattress cover, and a dolly and none of those items were in the truck. I didn't realize it until I'd already driven to my home and couldn't go back to pick them up. Additionally, there was no way for me to contact the local store. Instead I had to wait on hold in the middle of my move to report the issue. I was supposed to get the $50 guarantee refund and I'm not sure that processed, only the refund of $17 for the dolly and furniture pads.Breeanne P.
Customer did not leave a comment.RICK W.
Customer did not leave a comment.Jeffrey L.
You charged me for two dollies. There is only 1 in the truck so don't know how you can get charged for using 2 if you only use the only one that was in the truckBrian F.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.TRISHA ANNE D.
I would recommend but I want to keep the secret! Sam was wonderful! Very helpful, made my experience flawless. Thank you very much! Returning a breeze! I am just so happy the made this move so easy for us. Both of us have mobility issues.KAY W.
Customer did not leave a comment.KARIN HOLLIN H.
Customer did not leave a comment.John W.
I was satisfied with the service. And with the equipment I used. I got in and out fast and there customer service was excellent.Tina B.
I would use again! Great place!Carrie B. | Overall Experience
Nothing, the service and vehicle were both excellent.Helen P.
A compliment on Brenna Erickson-Burns. She is an excellent representative for U-Haul. Friendly, professional and customer service oriented.MICHAEL MORRIS R.
Customer did not leave a comment.DARRYL DOUGLAS R.
Save and other man were very friendly and helpful.Dave O.
Easy transaction. Very professional staff.BETTY JEAN M.
Customer did not leave a comment.Brenda B.
They were accommodating and helpful as usual.JORDAN T.
Customer did not leave a comment.David D.
The van you rented me had a shot steering box the steering wasn't tight at all for a vehicle with only 44k. Vehicle was DANGEROUS to drive DO NOT RENT that van. Christina Murphy 503-504-2512 Contract # 25727678.CHRISTINA GAIL M.
The staff at the silverton rd (Salem, or) and the Guide-meridian (Bellingham, wa) locations have always been fast and helpful. This last rental: the reservation was for a 5x8 trailer and I planned the trip based on being able to pick it up at the silverton locale on a specific date. The morning I left I'm informed that I have to go to another city 45 minutes away to pick up the trailer. Then I'm informed that it's gonna be a 6x12. Neither of these changes were acceptable. When it became clear I was stuck with arrangement I had to be the one to ask to check if a 6x12 was at least available in my city. So if you're going to completely change someone's reservation and screw them like that, at least take the time to pay attention to the original reservation details.Michael B.
Customer did not leave a comment.BONNIE J. | Overall Experience
I have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!Jeff D. | First Impressions
Curtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!megan w. | First Impressions
The staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was “vacant” was still full of someone else’s garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn’t even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(Morgan S. | First Impressions
Customer did not leave a comment.VANESSA W. | Overall Experience
Customer did not leave a comment.Christopher L. | Overall Experience
Customer did not leave a comment.Tommy J. | Overall Experience
Customer did not leave a comment.Angela E. | Overall Experience
Customer did not leave a comment.Tanya W. | First Impressions
Clean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank youFrankie D. | Overall Experience
Staff made sure to take the time to help me fully.Andrew A. | First Impressions
Customer did not leave a comment.Paul M. | Overall Experience
Customer did not leave a comment.rajendra p. | Overall Experience
Excellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.Frankie D. | First Impressions
I have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.mike e. | Overall Experience
I found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.Jim P. | Overall Experience
Customer did not leave a comment.William T. | Overall Experience
Customer did not leave a comment.Victoria S. | Overall Experience
Customer did not leave a comment.Adine G. | Overall Experience
i really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secureCheslin T. | Overall Experience
extremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressedWilliam T. | First Impressions
Liked it. You guys do a solid job!brandon r. | Overall Experience
We had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really goodchris p. | Overall Experience
Customer did not leave a comment.Uriah T. | Overall Experience
I’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.laurel a. | First Impressions
Customer did not leave a comment.Dawn R. | First Impressions
Customer did not leave a comment.Dawn R. | Overall Experience
The gentleman who assisted us was awesome! Great employeechris p. | First Impressions
Super nice and very helpful great experienceBrad M. | First Impressions
Need to let people know that you have an elevator available. It was a wonderful surprise!HAZEL L. | First Impressions
I have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.MICHAEL V. | First Impressions
Customer did not leave a comment.marilyn j. | Overall Experience
Customer did not leave a comment.RICHARD P. | Overall Experience
Customer did not leave a comment.Ashley M. | First Impressions
Customer did not leave a comment.Ashley M. | Overall Experience
Customer did not leave a comment.Ron T. | First Impressions
I've had several interactions with this facility. All were good experiences. Thank you.George B. | Overall Experience
Excellent experience storing with uhaul! The staff is friendly and helpful. Facilities were secure yet easy to access, my belongings were as safe and secure for the entire time they were stored. Would recommend over and over. Thanks guys! Keep up the good work!!!!Whitney H. | Overall Experience
Customer did not leave a comment.Lindsey W. | Overall Experience
Very helpful and assisted us on many levels. Great group and clean storageMary K. | Overall Experience
Customer did not leave a comment.Patricia A. | Overall Experience
I rented storage and rented a van from this store. I could not have had a better experience. Your staff was so kind and professional, and everything went smoothly. Because of the coronavirus situation, I had to move out of a dorm and into a new apartment and get ready to start a new job in a new city over the course of a weekend. I absolutely would not have been able to do that without the support I got from your store. Thank you :)margaret h. | Overall Experience
Customer did not leave a comment.mona s. | Overall Experience
The nicest people I dealt with on my move.ROBERT C. | First Impressions
Customer did not leave a comment.Kat F. | Overall Experience
Customer did not leave a comment.krystal s. | Overall Experience
Customer did not leave a comment.margaret h. | First Impressions
The staff is snotty and behave in a 'im better then you manner'. Staff tells customers one thing and the ownet/manager contradicts her staff. That doesn't look good on any business. The result of this kind of miscommunication was that I had to move out of my storeage unit in less then 24 hours. I wouldn't store here.Neils J. | Overall Experience
Fantastic and life-saving service from Sherry Anderson at Storage on Silverton in Salem, OR. She helped me and someone else at the same time without breaking a sweat and got us both what we needed quickly. Relieved a lot of stress in our move! Thank you!Kat F. | First Impressions
Customer did not leave a comment.Debra C. | Overall Experience
The customer service was amazing and they help me with what I needed answered every question and was super friendlyAurora G. | First Impressions
The BEST UHAUL SERVICE I HAVE EVER HAD!!!! AT 57 I HAVE HAD ALOT OF USE FOR UHAUL. THIS ONE IS THE BESTCathrine C. | Overall Experience
This has been an absolute night mare. I really really wish we had gotten storage somewhere other then U-haul Storeage at siverton.Neils J. | First Impressions
Miss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!Julie E. | First Impressions
The whole experience went very smoothly. Sherry was very kind and accomidating. I will always choose U-Haul for truck rental and storage.Debra C. | First Impressions
ThanksDaniel S. | Overall Experience
This store was so busy today. Still got great service and originally got a small storage but found it was way too small and they got us a bigger one without throwing a fit. Thank you !kimberly g. | First Impressions
Nice, easy to access storage unit.Brenton M. | Overall Experience
Everything went very fast and smooth. The customer service was excellent. The woman who helped us was very helpful.liz e. | First Impressions
Kudos to the whole team.Francis M. | Overall Experience
Most everywhere else has 24/7 access to units.Alex C. | Overall Experience
Sherry and all her people were very professional and kind, great job!JACKIE W. | First Impressions
For the last several months I have had horrible experiences with U-Haul but I can tell you Sherry and Salem has helped me out tremendously in many many ways I certainly appreciate you having an employRhonda A. | Overall Experience
Sherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:timothy a. | First Impressions
The lot is kinda small and tight.LEE P. | Overall Experience
Everyone was so nice!Pauila D. | First Impressions
They were all awesome. I will go back for any other storage/ rental needsKaren H. | Overall Experience
NaCorey C. | Overall Experience
A+! Shari went out of her way to help me with my move from start to finish. She even remembered my name over a month after I rented a truck and storage unit! I highly recommend U-haul Salem Oregon.Steven W. | Overall Experience
They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).Marcus C. | Overall Experience
ThanksJIM E. | Overall Experience
Always good service.Francis M. | First Impressions
Very clean and the staff was really nice and helpful.Lisa J. | Overall Experience
Excellent service! Sherri really made my move run smoothly. Thanks!Steven W. | First Impressions
Thank youNATALIE W. | Overall Experience
In a time of need, this particular Uhaul agency went out of their way to help me. Great team.RYAN T. | Overall Experience
I have utmost respect for this U-Haul operation, especially Sherry Anderson. My issue required patience, I was very happy with the result. Both women drivers I met, also had praise for Sherry. ThanksSuzanne C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!